We had a fantastic stay at this Virgin Hotel! This was my first time at a Virgin property, and…read morewhile it's clear the building itself is older they've done an excellent job modernizing the space. Check-in was smooth, and we really appreciated being able to check in early. The room layout was thoughtfully designed, with the shower and water closet conveniently located near the entrance. I especially enjoyed the small touches, like the adorable hot water kettle--perfect for my morning tea--and the stunning city view at night, which made the stay even more special.

Happy to know this property existed in the heart of beautiful Chicago…read more It has all I needed and wanted. A restaurant, bar, cafe, and vibes for days. Housekeeping; so courteous. Front desk; some people very good and friendly. Some had a face that was unwelcoming. Aesthetically pleasing and so much character. Sad to hear they'll be closing down soon. Otherwise, I'd be back.

Coolest hotel I've ever been in. Feels like I'm transported to Europe. This hotel is built for the…read moreyoungins and the social. They always have something going on at night and if you wanted to have a chill no frills but nice evening you can just go downstairs and enjoy the bar. The food from the taco spot is also really good. Oleg from the concierge service is one hell of a cool dude. Gave us all the good spots to visit in Chicago, all the tips we needed to know to get around, and even really took care of us. I asked for a way to enjoy some special beers that we brought with us as Chicago tourists and he offered to bring over a whole mini fridge to the room. Super awesome guy! The room was also interesting as it's so nice even if it was very small. Everything about this hotel was great.

I really enjoyed this hotel. The lobby is a vibe. I love the industrial feel it gives in the room…read more The big floor to ceiling windows are great when waking up in the morning to get a view of the city and at night to see the skyline. Pac-Man in the lobby is a classic. Lucky we stayed therr and were able to use the machine. No wait.

Great hotel located in the heart of downtown Chicago theater district…read more Great staff. Modern decor. Comfortable and Clean rooms. 2 restaurants on site....State and Lake Tavern and the Roof Bar along with conference facilities, gym and full spa. A little pricier than other options but well worth it.

While the room was fine. Everything else I booked this hotel for was not…read more Rooftop is a clusyer to get up to, if you can get up there. I was told it closes at 11p the first night, and turns into a club Friday and Saturday and closes later. So to my surprise, the first night I tried to to go up at 10:15, I couldn't because they cut elevator access off at 10pm. 2nd night, I couldn't get into the other area because of a private event. The final night at 9pm, I tried again and was told told they dont open to the public until 9:30p or 10p. WHAT?! According to the website its open on Saturdays 11am to 2am. No break. My first night when I couldn't get up to the roof, I tried the restaurant downstairs. Also closes at 11pm. 10:20, hostess says they just called last call. I said cool I can order a drink. She said no they just called last call. I went back and forth with her and gave up and checked with the desk and they said they close at 10:30p. Then someone else said they close at 11:00pm but will call last call at 10:30 to help with the kitchen. and then confirmed, well they closed a little early that night. If you're thinking you'll get rooftop access or anything here. Look elsewhere.

This is a solid, standard Hampton Inn right in the heart of the city--clean, reasonably priced for…read moreChicago, set in a good location, and housed in an interesting historic building. Normally, that would meet my expectations for a four-star rating. What pushes it to a five, however, was the woman working the front desk, and more broadly, the genuine, go-out-of-their-way warmth of every staff member we encountered, from the security guard downstairs to the ladies managing the continental breakfast. We arrived in the morning, hours before check-in time, planning to drop off our bags so we could explore the city. Instead, the front desk agent offered a great solution: 'What if I check you in early for $25 so you can take your bags right up to your room?' I wouldn't have even thought to ask, and it made our morning seamless. Later, I watched her handle a long line at breakfast with multiple guest requests; she was completely unflappable, warm, and adept at putting people at ease. This may well be my new go-to hotel in Chicago.

Hampton Inn majestic will let you relive the Chicago fire!!!…read more Was not a fan of their elevators since they kept jumping from levels 6 and 7 and would randomly stop without being called. The last Hampton inn I got stuck in the elavator and had an off experience with getting help, so I chose to use the stairs. Upon using the stairs we were met with SEVERAL linen boxes blocking our only exit. They were all in different directions and could not be easily rolled out, especially when we were blocked behind them. Instead we had to parkour over it to escape. There was a valet driver sitting at the front and ignored us after I asked for help and continued to say she's just valet she can't do anything. These bins were there for well over an acceptable time, blocking the only stairs and fire safety exit but also for people that didn't enjoy their sketchy elevators. And again, pallets were there days later also blocking the ONLY emergency exit and stairwell exit. Completely unacceptable in a normal city let alone one with history of building fires. Exits should not be blocked and it's clear the building uses this space for "storage" often. Before the fire situation even happened, their breakfast situation was insane. Our first morning was on a Monday. Their service is until 10 am and around 9am we headed down for some fuel. By that time, the dining room was packed, the tiny buffet room was empty of food but packed with people who were waiting for tables, chairs and all of the food to be restocked. One woman was trying to run the whole operation while two men just stood behind the concierge desk and watched the shit show of breakfast service happen in front of them. Someone should have helped her get breakfast together. Even if it wasn't their job, in hospitality, their job as hotel manger or anyone who works in the hotel is to make sure the guest have a pleasant stay, not to look pretty sitting in front of the Hampton inn welcome to Chicago sign. Overall unorganized and not something nice to look at when you first walk into a hotel lobby, chaos. You would think the grievances would stop there. However we were then denied the benefits that we get as gold Hilton members. Previously at hiltons and Hilton branches we have been offered two bottles of water per room per day. Most of the time they would be offered upon check in (which they did not) and given daily throughout our stay. This time the concierge allowed my mom just to go grab them out of the fridge. The next day we did the same and the concierge Robyn gave me immediate backlash even after I said we were previously allowed to take them. She repeatedly said I was wrong and gave no hospitality to hear my side of the story. I didn't want to cause a scene and returned my water. She then slammed them onto our table as I was eating breakfast with my family. Definitely could have been better ways for her to deal with the problem and I did not appreciate the hostility coming from the concierge at 9 am. We were already all crammed at a small table because there are no seating arrangements easily accessible for families or even enough seats in the dining room. One star because housekeeping did great and my room was clean and refreshed when necessary (and because zero is not an option) Otherwise I would hope I never have to stay here again.

It has been a whole decade since my return to the Windy City. I stay at the same hotel- Courtyard…read moreMarriott. It is amazing thanks to Josephine, she gave me a quiet room to rest and even has the extra towels brought up before I could even reached the room. Now that is service! We will be back. Thank you Josephine for making these weary travelers feel comfortable and care for!

Stayed here for a total of 3 nights. There were just way too many issues for the price that we were…read morepaying. The staff were somewhat friendly until different things started to come up... 1st issue: Friday night the elevators completely stopped working. Big problem due to having a small infant and needing to get the stroller down. We were staying on the 10th floor. But an even bigger problem was that we started to notice floods of people come on our floor and notify us that there was not an exit even via the stairs!!!! My husband got on the phone with the front desk and the reply was "you are just going to have to wait for the elevator." This was completely unacceptable and UNSAFE- what if there was a fire? What if something dangerous was happening and we couldn't get out of the building? This itself would have landed this hotel at a 1-2 rating. The elevator issue didn't fill resolve itself for our whole stay- only 2/3 were in service and they took 5-10 minutes to show up each time. Seriously inconvenient. 2nd issue: they put one of our rooms (we had 3 groups) literally next to the pool. Kids were screaming their heads off beginning at 6:30am and it would carry on until 10pm. When SIL called down to the front desk she was told "sorry that's just how it is and it should quiet down soon." Again, completely unacceptable. We had young children and infants who needed to nap and go to bed early. 3rd issue: we asked for a late check out since our flight was later and we needed to get our baby to take a nap- after all of these issues they said they would extend it to 1:00, which was nice. We did then ask if it could be extended another hour and we were told it would cost $25. Fine... what was not fine was when there was banging on our door and someone walked in at 1:25pm to clean the room. It woke up our baby and completely defeated the purpose of us extending our late check out and paying the extra $25. 4th issue: apparently they don't clean the rooms unless you are staying for 3 or more nights? We didn't know about this and assumed we would get new towels since there is a sign in the bathroom saying "hang towels to reuse" or "if you would like new ones, place them on the floor". We needed new towels so we followed what it said and then were told our rooms wouldn't be cleaned or even checked to see if we needed new towels. Good things I will say: - very convenient area - provided a pack n play - Starbucks in the hotel - hotel room was clean Would have love for this stay to have been better since the Marriott is well known and usually a great place to stay.... but the lack of customer service makes it hard to want to book another room at a Marriott hotel.

Had a great stay here. The staff was welcoming and pleasant from check in to check out. The hotel…read morewas very clean, and the room was comfortable and well maintained. The location was convenient for getting around the Loop and made it easy to walk to restaurants, attractions, and public transportation. I'd definitely stay here again the next time I'm in Chicago.

My review is based on the specific room I was given--1012. It was next to a bank of elevators and…read morethroughout the day and night it sounded as if the "El" train was passing through next door. After night one (with very little sleep) I reported my dissatisfaction with the room and received a disappointing response from the front desk. Since I only had one more night on my reservation they could not move me to another room. So I endured a second night with very little sleep. In addition to this unfortunate situation the hotel did not provide bottled water. You were given an empty bottle and directed to a "hydration station" to fill up. This might not have been a big deal, but the water smelled and tasted like it was sourced from someone's pool. So all in all my stay at the Canopy was horrible and needless to say I won't be returning. My guess is that every room ending in 12 will have the same problem. I'm surprise that other guests haven't mentioned this situation in their reviews...

Two nights at the EMC2 confirmed it: this is a property that treats hospitality as a craft. The…read morerooms are quiet, immaculate, and thoughtfully designed -- but the people are what I'll remember. Shamel, Jackie, and Gwen at the front desk delivered service that was consistent across every shift and every interaction. Requests were anticipated as often as they were fulfilled, and each struck the rare balance of being attentive without ever hovering. Great hotels are defined by their people, and these three make a persuasive case. They're the reason I'd return without hesitation and recommend the EMC2 to anyone visiting Chicago.

This hotel has a cool modern art and science vibe, and I was constantly amazed by its unique…read morefeatures. From the fascinating art pieces to the magnifying-glass room numbers, and the automated delivery robots Leo and Cleo that bring you snacks and toiletries right to your door, it's a truly special place. It's perfect for design enthusiasts and solo travelers looking for a central spot in the city. They also have an onsite dining option, The Albert, which offers creative seasonal dishes and expertly crafted cocktails. Chris, the bar manager, makes a fantastic Old Fashioned and really makes sure you are enjoying your time. One thing I noticed is that the bar doesn't have TVs for watching sports. It feels like they might be missing out on a big customer base because of this.

Truly a 5 star experience at The Langham!…read more I was lucky enough to be gifted a stay and had an incredible time. The hotel is so beautiful, I can see why it's ranked #3 in the nation. If you're able to splurge for club access at $200/person, you'll get to experience stunning city views, breakfast, afternoon tea, snacks, unlimited cocktails, and evening bites. We were also sent a bottle of wine and snacks to our room. I loved that they have a free spa area where you can use the sauna, heated stone loungers, and cold showers. The pool was stunning and we enjoyed swimming, just wish the hot tub was hotter as it was lukewarm. The room was great as well with a Nespresso machine and relaxing tub. Every time we stepped out of the room we would come back to a nice surprise, the room would be cleaned or they would leave the water and ice. Very attentive customer service here. Overall it was nice to live in luxury for the night, highly recommend if you're looking to splurge and relax! Hope I'll be able to stay again someday.

The Langham consistently was mentioned as one of the top hotels in Chicago during my searches on…read moremultiple online platforms. I haven't been to the Windy City in years, and wanted to have a great experience. Unfortunately, this hotel didn't live up to its reputation in any way. This hotel is sleek and modern, but doesn't give an impression of luxury. It's minimalist, and I found the service to be minimalist as well. The front desk was polite, as were the bell/door staff, but I did not feel overly welcomed. My friend was staying with me, and when we entered our room, the first thing we did was check out the quality of the beds. I saw another review for this hotel, and the reviewer stated that the mattresses felt "hard and cheap". My friend and I, unfortunately, heartily agree with this assessment. In addition, the pillows were far too soft. We were both expecting an exceptional weekend full of rest- instead we were uncomfortable, and tossed and turned. We both agreed we should have stayed at The Westin, as they're known for their comfortable beds. The room could have also used a deep cleaning. There were splatter stains on the curtains, and a smear of something on the chair. The bathroom had mildew in the shower grout, and an old rubber band that was overlooked. The overall room decor was unremarkable. The doors are very heavy to the rooms, and there is a lot of slamming. This is worth mentioning, if you like sleeping in. Additionally, I had a negative experience with a member of the concierge team. I approached this unfriendly individual, and asked for help booking something specific, and they advised me to "call them or book online". So what is the purpose of employing a concierge when they offer zero value? I am not cheap by any means, but when I am spending this type of money for a hotel stay, I expect an exceptional experience. I would never expect to have a mediocre experience at a 5 star hotel, but that is exactly what I received. I wouldn't stay here again, and I wouldn't recommend it to others.

Great hotel option! It has a fantastic location in relation to superb restaurants and within…read morewalking distance to great sites. The hotel was pristinely clean. My room had two huge windows, which I appreciated for light. There is a restaurant on site, as well as a separate bar, and a café for coffee, snacks, and breakfast items. I would definitely consider returning to stay at this hotel when I come back to Chicago.

We landed here not because it was my first choice but because all Chicago hotels were booked or…read moreexpensive. Apparently there was a WNBA event in town. So the JW seemed affordable within the mix...at $700+ a night... I've stayed at a few JWs across Asia and the US. For whatever reason this one didn't seem to meet JW's normally high standard. I can't quite put my finger on it, but I think it started with the lobby and bar. It was always overcrowded and noisy, and just didn't feel very intimate or elegant. That followed with the fact there's only one restaurant in the hotel and both times we visited it was nearly empty. It's tucked on the second floor back in the corner, and just feels like a standard obligatory hotel restaurant. The food was good but the ambience was just odd. The room was well-appointed, including a comfortable bed and soft sheets. And the bathroom had everything we needed. But the service day-to-day required follow up. They forgot to restock coffee, water and cups a few times, and when I called the front desk they delivered in a trash bag. There is a daily service charge that I believe is $50 a night and provides Wi-Fi, access to gym, and a free class. We went to use the gym to access the sauna and steam room, but learned that's part of the spa not gym so had to pay a separate per person charge. The spa was refreshing but fairly standard. Not like the Seoul Marriott with multiple heated baths and a cold plunge. Call me spoiled. Don't get me wrong, the hotel is very nice but for $700 a night and knowing what I know about most JW's this just seems slightly below their standard. I wouldn't pay that much again, but would come back for a more affordable rate.

Great staycation spot for families with kids! The hotel is beautiful, the rooms are spacious, and…read morethe service was excellent. Our kid loved the amenities, and the location made it easy to enjoy the city. Pro-tip, lakeshore east is just below the st.Regis area. Theres couple of restaurants and a park, ask the concierge for the short cut. A perfect mix of luxury and family-friendly comfort. We'd definitely stay here again!

Around 5pm St Regis hotel welcomes all guest non-guests in their sabering tradition. I really…read moreappreciate this token of appreciation, it makes you feel luxurious even if you are not a guest of theirs yet. Looking forward to booking a luxurious stay with them in the near future