We had to stay at this hotel unexpectedly when our flight was cancelled and we were stuck in…read moreChicago overnight and while the situation was not great, the staff at the hotel made things better with excellent service and friendly attitude. From Joanna who checked us in at the front desk upon our arrival, to Wassim who was our server at the breakfast (and offered to make us a fresh pot of coffee), the experience here was excellent. The location was very convenient to MDWairport, the rooms were clean with all the amenities we needed. The breakfast was delicious and Wassim was attentive and helpful. I'm not quite sure we will ever be back in Chicago, but if we are, we know where we will go!! One small edit for advice- plan ahead for the shuttle! We requested a 930 shuttle departure, and when we got downstairs at 925, it had just left. The front desk worker said that they'd be "right back", and after waiting 10 minutes, she said they had gone to the airport and would be back for us. When we got an Uber at 9:45, the shuttle was still not back.

My family stayed at the Hilton Chicago/Oak Lawn for four nights, and overall the experience was…read moredisappointing. The bathroom door made loud noises every time it opened, and housekeeping failed to clean our room even after I personally requested full service and towels at the front desk before leaving for the day. When we returned after midnight, the trash was still there, the beds were not made, and there were no clean towels. I called the front desk several times with no answer and had to go downstairs myself, only to find the clerk having a personal conversation and watching TV. While she apologized, it felt very unprofessional. I was also charged for an $8 bottle of water that we never touched. My husband even said you can buy a 12-pack of water at Walmart for that price. As a Hilton Honors member since 2017 with a Hilton American Express card, I was frustrated by the confusion regarding the "free" water bottles. To make matters worse, guests were partying loudly until 3:00 AM the night before our early flight, making it impossible to sleep. I expected much better service and professionalism from a Hilton property.

I am very impressed with rhe Gateway Motel I wasn't for sure where I was going to stay when I came…read moreup from the st louis area to visit a friend so I googled places to stay in the oak lawn area and this was the first on the list so I looked at the yelp reviews and that help make my decision I was glad I did... The staff was very polite and courteous and I was pleasantly surprised by how clean the room was it looked like they remodeled and it showed in the good way and for the price you cant beat it at all it was close by everything I needed for my trip I will be definitely be staying here again when I come back up here

One of the worst nights I've ever spent in a motel. The rooms are dark and depressing and the stink…read moreis off the charts. On a scale of 1-10 I'd put it at a 10 for chemical odor. When I asked about this at the front desk they said all the rooms are the same and it's due to chemical products used by the cleaning staff. Whatever they're using has a particularly noxious odor that feels like it's stabbing at your lungs, making it difficult to breathe. I woke up multiple times during the night just to open the front door and take some deep breaths of fresh air. It's terrible in this day and age that hotel owners don't realize how many people are chemically sensitive, may have breathing/respiratory issues, or just want to breathe fresh clean air instead of chemical stink. If you're odor-sensitive in any way you'll have an extremely rough time at this motel. I strongly advise finding another place.

super accommodating! workers were really nice and let us leave our bags in their office since we…read morearrived before check in time. provided many complimentary things such as water and extra soap. sheets were clean and bed was comfortable. SUPER WORTH IT!

The room was nasty I was there for an hour and there was roaches coming out of everywhere so I…read moregrabbed my belongings, went and returned my key card and told him I cannot stay in a roach infested motel and they said there are no refunds so I didn't even get my money back or even part of it. This place sucks I can't even give it. Any stars.

We booked lodging at the Best Western Inn & Suites - Midway Airport a few weeks ago. It was our…read morefirst time visiting Chicago, and we were both super excited to explore a new city together. I was in town primarily for business and traveling to meet with industry contacts, but was also looking forward to exploring the sights during my hours off the clock. A big reason why we had booked with this specific hotel was due to the added convenience of the 24/7 airport shuttle service that advertised on the hotel's website at the time of booking. We were planning on leveraging that specific shuttle to take us from the hotel to the Midway Airport's public transit station so that we could then transfer to other trains or buses in the city. Imagine our surprise when our flight landed and we were informed by the hotel that they didn't have a hotel shuttle service, never offered a hotel shuttle service, and probably would never offer this service in the future. They weren't aware of the airport shuttle service offering that was incorrectly advertised on their website and were confused by the multiple customers that had called in that same day asking about it. I do appreciate that their General Manager Stephanie R. was very accommodating while we were stranded at the airport by checking if their personal driver was available to pick us up (he unfortunately wasn't). She then later generously authorized a full reimbursement for our rideshare expenses we incurred from the airport to their hotel. She also let us come by the hotel that morning to drop off our luggages and held onto our bags while we were out. We came back later in the evening and were assisted with our check-in process at the front desk by Leticia who was very friendly and professional. She placed us in a room on a more quiet floor per my request so that we could get ample rest during our travels, which truly made all the difference. Leticia actually helped us out with our hotel check-out process as well, and all of our interactions with her were super positive. On that note, the most stand-out experience we had staying here was actually regarding the staff themselves. The morning after we flew in from SoCal, I was sleep-deprived, jetlagged, still adjusting to the Central Time Zone, and was absolutely mortified to realize that I totally missed the breakfast window by a cool 2.5 hours. I ran into Brenda downstairs and she was so unbelievably kind. She not only offered to grab me a few muffins and a cup of milk from the kitchen, but she straight up unlocked the door to the breakfast room for me to grab some fruit, juice, and other goods as well. She didn't have to do that AT ALL, but she did and it was so thoughtful. I just know that she's probably everyone's favorite co-worker too, hahaha. It seems like this Best Western property has come a long way since the negative reviews it received during the pandemic. The rooms and shared areas were all incredibly clean when we visited. I can't speak for the fitness facility or business center because I didn't use those, but everything else was fully functional. The restroom was actually pretty nice as well and I loved that they had glass shower doors instead of curtains. The only things I'm deducting points for are: - While the whole hotel shuttle misunderstanding was ultimately rectified, it still caused a great deal of stress during our trip and we lost a lot of time on our first day. - The water pressure for our shower was extremely low. I'm not sure if it's like this for all of the rooms, so I'm speaking for ours specifically. - There is one elevator in the entire hotel and I'm pretty sure is defective. Yes, it's functional, but y'all really should consider having an electrical engineer or someone look at it ASAP because it's a Final Destination situation waiting to happen. - I would recommend offering plain iced water in the dispenser downstairs in the lobby area instead of spa water with cut up fruit directly in it. Some folks have allergies to certain fruits and also the water gets a cloudy and develops an acidic aftertaste from the fruit fermentation since there isn't a filter barrier separating the fruit from the water. - The mattress and pillows could be more comfortable. Overall, we had a mostly positive experience staying here would return to rebook lodging at this property the next time we're in the Windy City, but likely only for the night flying into Midway Airport and/or the night before flying out of Midway Airport!

Although the reviews posted here concerned me I needed some BW points for an upcoming personal trip…read moreso I booked 2 nights. Upon arrival I was greeted by Jennifer, a very nice young lady that checked me in and really seemed to care about my stay. The room itself was clean and comfortable. I saw no evidence of bugs or mold. The bed and the room as a whole were comfortable and everything in the room functioned as it should. Maybe there has been a change in management since the earlier reviews or maybe the facility was updated since Covid wreaked havoc on the hospitality industry but based on my current experience I would definitely stay here again.

I wish I had found this place years ago! Nice accommodations and fabulous staff. And of course,…read morethe chocolate chip cookies served warm. I found this gem when looking for a hotel that would allow me to leave my care on the premises until I return. They have a stay and park program that I love. I stay the first night, catch the airport shuttle the next morning, and leave my car. No more paying to park a couple miles away and waiting on the shuttle bus to get there to pick us off or drop us off. When you return from your trip, you catch the free Doubletree hotel shuttle back to your car, get in your car, and leave. No need to check back in with the front desk. The shuttles to and from the airport are complimentary. Just give your driver a nice tip.

The DoubleTree by Hilton in Alsip Illinois is a hard place to review. There are some good things…read moreto note but these positive attributes are outweighed by the negatives. Let me start with the good stuff. The rooms were quite nice. To be honest, this is NOT a 4 star hotel, so do not expect a Ritz Carlton. But the furniture and the furnishings were quite nice and new. The towels were thick and heavy. The toiletries were very nice and plentiful. Likewise, the lobby is nicely done and big enough to handle lots of people at one time. We stayed at the hotel because of a big event/meal and, I have to say the event and food there were really good. The ballroom was nicely appointed and the food was very tasty (a hard thing to do when you're feeding about 300 people). But the hotel event staff ran a tight ship and I noticed a fair number of people going back through the buffet line for seconds. That is a good sign. Okay now to the bad stuff. The front desk staff were not very friendly or helpful. They looked at you, if they did at all, like you were bothering them. Housekeeping was sub-par; slow and they did not really clean anything. The bar and the dining room were also not good. The food in the bar and the breakfast in the dining room were not worth going back for at all, ever! One final thing to note is that the hotel is isolated in an area that is not so nice. Surrounding businesses are not interesting, there are no good restaurants and there is no place to shop if that is your thing. The hotel itself might be worth a 4 star rating here but the negative aspects drag it down to a 3 star review. Do I recommend this hotel? No.

Our stay here was ok. You get what you pay for…read more Pros: Less than 25-30 minutes from Midway Airport. They are located near shops, restaurants, etc. The room was cleaned each day, we were there, there is a fitness room as well About 30 minutes away from Chicago. Cons: Persistent smell of cigarette smoke in the hallway. Not much in the way of scenery (located in an industrial area). At the time (2011), no microwaves or refrigerators in the rooms (only in the kitchen on the first floor).

The ONLY reason I'm giving this place a 1 star is because I have to give stars. Staying here for…read morethe 4th of July holiday. 7/1 - 7/9. As of today 7/5. Have NOT had bed sheets changed and had to go get my own towels - no "fresh" towels. WTF. I understand if it's been possibly 2 days but 5??!!!! Do your self a favor and PASS THIS PLACE UP!!!!!!! (This greeted me when I came back to my room).

My room smelled awful and the bed sheets were filled with yellow stains and strands of hair all…read moreover the bed i highly doubt they wash the sheets here. I do not recommend going here spend your money somewhere else.

I urge people to not rent a room at this place. a room and I fell asleep. I noticed a tick and I…read moreflicked it off the bed and the next day when I checked out and went home I ended up in the emergency room with bites all over my face my arms and my neck. I had called the owner and he responded with"don't come back here again. I have a lot of money do what you "is this how you talk to a person who rented a room for you and paid money and it's your responsibility to keep the sheets clean so the people don't get I landed in the emergency room and this man had the audacity to tell me I have a lot of money I pay. I have calling the department to have them shut down. It is a very filthy place. unfortunately I've been there a few times to sleep. It's not good. I bring my own blankets, but I will never go back after this incident. I suggest people do not do not rent a room from this place. It's right under the viaduct next to the bar on 118th and Cicero they are Indians. They barely speak English and he's laughing at me complete unprofessionalism do not do not get a room there.

Check-In was a long process. There is a laundry facility and vending machines which is great. Also…read morethis hotel is walking distance from stores and eateries. My room was clean (but I brought cleaning wipes for an extra clean). I didn't have a good view out of my window and the lighting was sub par. I had no problems with the bathroom. My guy friend and I slept comfortably. My request for a late check out was denied. On the way out the morning shift front desk agent seemed very nice. Overall I would possibly stay again but a brighter room and a more modern appearance would really upgrade the place!

Disappointing Stay -- Poor Value for the Price…read more I stayed at Extended Stay America Suites - Chicago - Midway during my recent birthday trip and paid approximately $490 for my stay. I wasn't expecting luxury, but I did expect a clean, comfortable, properly maintained room with basic amenities. Unfortunately, my experience fell well short of that. The property and room felt very dated and poorly maintained. The toilet had visible staining, the refrigerator's lower interior was dirty and discolored, and the kitchenette showed significant wear and staining around the countertop and sink. The bedding looked extremely wrinkled and poorly presented, and one of the beds was missing a top sheet or cover. Several basic features were also problematic. The bathroom electrical outlet did not work, the shower curtain was too short and allowed water to splash onto the bathroom floor, and there was no bath mat. The television picture was severely distorted, and the basic Wi-Fi was so unreliable that I eventually could not use it. The mattress was hard and uncomfortable, making it difficult to get a good night's sleep. There was an iron but no ironing board, and I had to borrow a hair dryer from the front desk because there wasn't one in the room. The room also lacked a conveniently positioned full-length mirror, and the lighting was inconsistent, with noticeably different bulb colors even between the bedside lamps. The door and lock made noises when there was activity in the hallway, which left me feeling uneasy, although I cannot say there was an actual security issue. The advertised breakfast was extremely limited--essentially a choice of a muffin or granola bar. The front desk experience at check-in was also confusing and did not inspire confidence. I understand this is an extended-stay property rather than a luxury hotel, and I did not expect upscale accommodations. But basic cleanliness, working fixtures, reliable Wi-Fi, and a comfortable bed are reasonable expectations at any price point. For approximately $490, this stay was very poor value. I documented several of these issues with photographs and would not choose to stay here again.

Spent a few nights at this motel and got more bang for the buck, located about 20 minutes from…read moredowntown the place is clean and friendly but somewhat dated. Next time I will splurge and get the Jacuzzi suite. Since I saved money on this place I can return to Chicago in fall and extend the my stay...