We had to stay at this hotel unexpectedly when our flight was cancelled and we were stuck in…read moreChicago overnight and while the situation was not great, the staff at the hotel made things better with excellent service and friendly attitude. From Joanna who checked us in at the front desk upon our arrival, to Wassim who was our server at the breakfast (and offered to make us a fresh pot of coffee), the experience here was excellent. The location was very convenient to MDWairport, the rooms were clean with all the amenities we needed. The breakfast was delicious and Wassim was attentive and helpful. I'm not quite sure we will ever be back in Chicago, but if we are, we know where we will go!! One small edit for advice- plan ahead for the shuttle! We requested a 930 shuttle departure, and when we got downstairs at 925, it had just left. The front desk worker said that they'd be "right back", and after waiting 10 minutes, she said they had gone to the airport and would be back for us. When we got an Uber at 9:45, the shuttle was still not back.

My family stayed at the Hilton Chicago/Oak Lawn for four nights, and overall the experience was…read moredisappointing. The bathroom door made loud noises every time it opened, and housekeeping failed to clean our room even after I personally requested full service and towels at the front desk before leaving for the day. When we returned after midnight, the trash was still there, the beds were not made, and there were no clean towels. I called the front desk several times with no answer and had to go downstairs myself, only to find the clerk having a personal conversation and watching TV. While she apologized, it felt very unprofessional. I was also charged for an $8 bottle of water that we never touched. My husband even said you can buy a 12-pack of water at Walmart for that price. As a Hilton Honors member since 2017 with a Hilton American Express card, I was frustrated by the confusion regarding the "free" water bottles. To make matters worse, guests were partying loudly until 3:00 AM the night before our early flight, making it impossible to sleep. I expected much better service and professionalism from a Hilton property.

One of the worst nights I've ever spent in a motel. The rooms are dark and depressing and the stink…read moreis off the charts. On a scale of 1-10 I'd put it at a 10 for chemical odor. When I asked about this at the front desk they said all the rooms are the same and it's due to chemical products used by the cleaning staff. Whatever they're using has a particularly noxious odor that feels like it's stabbing at your lungs, making it difficult to breathe. I woke up multiple times during the night just to open the front door and take some deep breaths of fresh air. It's terrible in this day and age that hotel owners don't realize how many people are chemically sensitive, may have breathing/respiratory issues, or just want to breathe fresh clean air instead of chemical stink. If you're odor-sensitive in any way you'll have an extremely rough time at this motel. I strongly advise finding another place.

Unclean, unsafe, unsanitary, absolutely unacceptable conditions. Spent $150 for a night. Got there…read morelate, was already running late for a concert, set out stuff down and immediately left for the concert. We come back at 3:30 am and discover the absolutely atrocity of a motel room we were expected to sleep in for the night. We had no time to book a new room and find a different hotel. Once we notified the man running the desk and asked for our money back we were told no, and that he didn't have authority to do so. I showed him the room and he had said it was "his fault he didn't check the room before we came in" this was not a one time mistake. This dust, dirt and grime was a build up overtime, not an "oops I forgot to wipe down a surface once." Black mold, mystery liquid marks on the ceiling and walls, 6 months worth of dust in the ac filter (not to mention the visible dust on the outside of it), dirty sheets, there wasn't even a fitted sheet on the bed only a top sheet, dirt hair and dried up food between the wall and the head of the bed, drool stains on pillows and pillow cases, dust & hair everywhere. I felt like I was staying in someone's personal bedroom, not a clean motel room. Fresh sheets and wiping down surfaces is the BARE MINIMUM expectation and yet there was an envelope from the cleaner in the room asking to "reward for their efforts" asking for a tip. Are you kidding me? What a joke. I should have dusted out the ac filter and left it in the envelope. I could have taken a bottle of windex and a rag and had that place clean in a matter of 10 minutes. It was actually pathetic how neglected this room was. Once we were leaving the parking lot the man came out to our car window and said he could refund me $50 and said to come back next time and he'd give me half off. HA! You really expect me to come stay there again after that? You could not PAY ME to stay in that place ever again. For $150 you could hire someone to detail clean every single room in that place. For that price you can get a nice room at the Hampton. Pathetic and unacceptable. Don't stay here.

The room was nasty I was there for an hour and there was roaches coming out of everywhere so I…read moregrabbed my belongings, went and returned my key card and told him I cannot stay in a roach infested motel and they said there are no refunds so I didn't even get my money back or even part of it. This place sucks I can't even give it. Any stars.

Complete trash nasty mess around and catch an infection just being here ...the rooms are very out…read moredated old beds are disgusting and brown stained and it's two box springs or one cheap ass mattress tubs dirty room looks thrown together ...you can tell the owner has no care for people or how they live or their place of business... needs to shutdown room by room and remodel them...needs to be reported to the health department or someone

My experience here at best Western Inn at suites was fantastic. I really enjoyed it. Accommodations…read morewas excellent Miss Sam the manager make you feel like Family and if it is a situation with Miss Sal, she will find a way to accommodate you and solve any issue and accommodate you with five star service The breakfast would miss Brenda and her personality is absolutely phenomenal. Five star all day the housekeeping if you need an extra or anything, I have a problem with Gloria make it happen with a blink of a eye look around your ass. You look around the tower great place fabulous atmosphere safe and absolutely describe his name the best for the best western.

Although the reviews posted here concerned me I needed some BW points for an upcoming personal trip…read moreso I booked 2 nights. Upon arrival I was greeted by Jennifer, a very nice young lady that checked me in and really seemed to care about my stay. The room itself was clean and comfortable. I saw no evidence of bugs or mold. The bed and the room as a whole were comfortable and everything in the room functioned as it should. Maybe there has been a change in management since the earlier reviews or maybe the facility was updated since Covid wreaked havoc on the hospitality industry but based on my current experience I would definitely stay here again.

I wish I had found this place years ago! Nice accommodations and fabulous staff. And of course,…read morethe chocolate chip cookies served warm. I found this gem when looking for a hotel that would allow me to leave my care on the premises until I return. They have a stay and park program that I love. I stay the first night, catch the airport shuttle the next morning, and leave my car. No more paying to park a couple miles away and waiting on the shuttle bus to get there to pick us off or drop us off. When you return from your trip, you catch the free Doubletree hotel shuttle back to your car, get in your car, and leave. No need to check back in with the front desk. The shuttles to and from the airport are complimentary. Just give your driver a nice tip.

The DoubleTree by Hilton in Alsip Illinois is a hard place to review. There are some good things…read moreto note but these positive attributes are outweighed by the negatives. Let me start with the good stuff. The rooms were quite nice. To be honest, this is NOT a 4 star hotel, so do not expect a Ritz Carlton. But the furniture and the furnishings were quite nice and new. The towels were thick and heavy. The toiletries were very nice and plentiful. Likewise, the lobby is nicely done and big enough to handle lots of people at one time. We stayed at the hotel because of a big event/meal and, I have to say the event and food there were really good. The ballroom was nicely appointed and the food was very tasty (a hard thing to do when you're feeding about 300 people). But the hotel event staff ran a tight ship and I noticed a fair number of people going back through the buffet line for seconds. That is a good sign. Okay now to the bad stuff. The front desk staff were not very friendly or helpful. They looked at you, if they did at all, like you were bothering them. Housekeeping was sub-par; slow and they did not really clean anything. The bar and the dining room were also not good. The food in the bar and the breakfast in the dining room were not worth going back for at all, ever! One final thing to note is that the hotel is isolated in an area that is not so nice. Surrounding businesses are not interesting, there are no good restaurants and there is no place to shop if that is your thing. The hotel itself might be worth a 4 star rating here but the negative aspects drag it down to a 3 star review. Do I recommend this hotel? No.

The ONLY reason I'm giving this place a 1 star is because I have to give stars. Staying here for…read morethe 4th of July holiday. 7/1 - 7/9. As of today 7/5. Have NOT had bed sheets changed and had to go get my own towels - no "fresh" towels. WTF. I understand if it's been possibly 2 days but 5??!!!! Do your self a favor and PASS THIS PLACE UP!!!!!!! (This greeted me when I came back to my room).

Where do I start with this huge mess! After having a power outage we decided to stay at a hotel. I…read moream 8 months pregnant with a four year old and I did not feel like staying at home with this Chicago heat! We called and made reservations and we were told our total was roughly $84. We finally make it to the hotel and the lobby looks clean and orderly so we are happy (that doesn't last). We go up to the desk person and she can't find our reservation, no worries right they have other rooms. When she gives us the paper work to sign the total is $115 with a "discount". That's $30 more than we were initially quoted but I am so tired and cranky I let it slide. We go up old ratty dirty elevator and get off on the 3rd floor. As soon as the elevator opens the combination smell of dirty old man, cigarettes, and massive BO wafts towards our direction. We get into our room and you can tell the cleaning crew did the bare minimum to keep this place "clean". I've stayed at better hole in the wall hotels in Mexico! The coffee pot, which I had no intention of using was full of coffee stains. And the disposable cups were all crush that two of them had holes in the bottom. Against better judgement we get up for their continental breakfast. I can't complain about the breakfast it is usual breakfast fare ie. toast, cereal, etc. But that room was hot an MUGGY! It felt gross. They had no plates and the milk was not in a cool container so needless to say I stayed away from that mess. The reason I gave it two stars instead of one is because the desk people were nice and they ended up giving us the original price of $84. Next time I will prefer to stay in my home oven than this place.

My room smelled awful and the bed sheets were filled with yellow stains and strands of hair all…read moreover the bed i highly doubt they wash the sheets here. I do not recommend going here spend your money somewhere else.

I urge people to not rent a room at this place. a room and I fell asleep. I noticed a tick and I…read moreflicked it off the bed and the next day when I checked out and went home I ended up in the emergency room with bites all over my face my arms and my neck. I had called the owner and he responded with"don't come back here again. I have a lot of money do what you "is this how you talk to a person who rented a room for you and paid money and it's your responsibility to keep the sheets clean so the people don't get I landed in the emergency room and this man had the audacity to tell me I have a lot of money I pay. I have calling the department to have them shut down. It is a very filthy place. unfortunately I've been there a few times to sleep. It's not good. I bring my own blankets, but I will never go back after this incident. I suggest people do not do not rent a room from this place. It's right under the viaduct next to the bar on 118th and Cicero they are Indians. They barely speak English and he's laughing at me complete unprofessionalism do not do not get a room there.

The staff here are top tier. The clerks Shellane and Ashley gave us the utmost professional…read moreservice. They also added care within the way they interacted with my family. The room was clean and spacious. I would book again and again.

The customer service here is -10. Unless you plan on staying only a night or two I highly wouldn't…read morerecommend. Jessica the front desk receptionist needs to be retrained on customer service skills. She picks and chooses who to help and guest relations never knows what's going on. The women receptionists needs to be replaced with people who are compassionate and professional in their work. They are very rude and like to argue with the guests. They make up their own rules depending on if they like you or not. Idk who's running this place but they need to be reevaluated. Never booking again nor recommending.

Spent a few nights at this motel and got more bang for the buck, located about 20 minutes from…read moredowntown the place is clean and friendly but somewhat dated. Next time I will splurge and get the Jacuzzi suite. Since I saved money on this place I can return to Chicago in fall and extend the my stay...