Waited 2 and 1/2 weeks for my child's blood test. We were worried about Valley Fever, Covid, whatever. Why would it take this long for a blood test? I got the BILL for the blood test before the results! read more

This is my go-to Sonora Quest because it's close to my house. Every single time I've been here it takes no less than 30 minutes to be seen. A single blood test procedure takes less than 5 minutes so I should be in and out within that period of time. Thought it might have been because I was always right on time or a couple minutes late. Today I was here 15 minutes before my appointment and have been sitting for 45 minutes. Guess I'll have to find another location! read more

Do Not go unless you have an appointment because you may wait for hours if they are busy. I waited for almost an hour because I did not have an appointment. At one point there were three employees sitting in the office with medical garb on chit chatting. I finally got up and got my paperwork and left. read more

Wonderful home lab service by technician Richard. Richard ( Rick) was so careful, clean, kind, efficient, gentle, and organized in drawing blood from three family memembers in my home this morning. We are truly grateful to Richard and Sonora Quest for offering this home (mobile lab) service to help protect my 87 year old mom from exposure to Covid-19. Everyone who worked to set up this service, Chris and Michelle, were terrific. Richard even arrived at my home 5 minutes early...7:25 am. Richard is a blessing...the best!! read more

Had to get a Specialty Test performed and I was told not all locations do it...so I TRIED to call to ASK someone. Just stuck in the endless automated system with NO OPTION To talk to an attendant. SOOOO...I drove to the closest location and asked the clerk who was Nice enough to give me a list of locations that do the test AND take walking. Drove to 1300 N 12th street. Finally found parking 6 blocks away due to construction...only to find out that location MOVED to 927 E MCDowell... (Need to update your map of locations) Drove there to find 925 E McDowell on one corner and then 1000 across the street...NO 927! Finally had to Drive home and sign up for the WEB appointment....what a total waste of MY morning! THANKS a a lot!your Ahwatukee office has the bad maps....and there is no sign near the new address for Sonora quest! read more

The front desk staff was amazing. I came in for an appointment and had a few issues getting my records over. I was very upset but the women up front were great, especially Ms Kelsey K. She was very calm and patient with me and was able to de-escalate my anxiety as well as contact the doctor on my behalf to try and expedite the situation. I wanted to make sure she gets some recognition for being not only great at her job, but being a wonderful person as well. Thank you Sonora!!! read more

Horrible every single time. Doesn't matter what location you go to. This time I waited 35 minutes to get into my pre-scheduled appointment. The phlebotomists apparently are not the most skilled at their job. Last time it took two to get blood. Today she was unable to get it in my one arm so she wanted to try my hand! I don't think so. I e given them many chances. Not going back there until they can fix their poor business practices and hire phlebotomists with the skills necessary to complete the tasks! I'll be going to Lab Corp for now on. They never have a problem. read more

Well I thought I would update my Sonora Quest Saga. Friday, February 8th I received a call from Sonora Quest after emailing on their website. Andrew, a "Team Leader" in the billing department reached out, we briefly talked about my unusual situation with the Prescott Sonora Quest office with the conversation ending with a "promise" that he or another manager "Allison" would be contacting me Monday, February 10th. Here it is Wednesday, February 13th and not a word from a soul at Sonora Quest. Sonora Quest did reply to one of my Yelp reviews apologizing asking for my contact info to which I promptly provided....zero contact but I suppose some would think an empty apology is adequate....NOT. Avoid Sonora Quest at all cost, their moto is Buyer Beware. read more

I highly advise getting an appointment before you come in. That's what I did and I only waited about 10 minutes. The lab was a bit cramped and there was a lot of people waiting. You kind of get the feeling that they just want you in and out, like cattle. When I first walked through the doors the lady named Rita looked at me and didn't even say hello. I came in and there was no direction on what to do. I told her that I had an appointment, and she told me to sign in like everyone else has to. From then on she was extremely rude to other customers and I don't think she should be working front desk if she is going to have that type of attitude with everybody. The test was extremely fast and I left. read more

Sonora Quest Laboratories - Entrance into offices - Laboratory Testing Near Me - Tempe, Arizona

They were fast so that's always good when getting blood drawn but that was the only good thing. It was not the cleanest lab and the bathroom was filthy. I didn't feel comfortable just leaving my urine in the bathroom in the sink. Everyone was using the same bathroom. read more

Sonora Quest Laboratories - No soap in the bathroom after urinating in a cup! Gross - Laboratory Testing Near Me - Tempe, Arizona

See all

My only experience with Sonora Quest Laboratories is with the billing department. I have never willingly been a patient at Sonora Quest. Apparently, after receiving an in-office rapid strep test at a Minute Clinic (which I paid the Minute Clinic for at the time of service), the sample was sent to Sonora Quest without my knowledge or consent. Sonora Quest performed additional tests on that sample without my permission and then billed me for the testing. When I informed the billing department of this fact, my letter received no response for quite some time. Then they started sending more bills making phone calls, all without acknowledging that I had ever sent them a letter disputing the charges. I paid the money that I don't owe just to make them leave me alone, but I am quite upset at this violation. I will never do business with Sonora Quest again, and I will never go to the Minute Clinic again because of their unethical practices. read more

The only reason for 1 star is I couldn't go lower!Made an appointment 3weeks in advance for a certain time, leave work and arrive to a very rude lady telling me it would be an hour or 2 wait. I realize things happen but no excuse for over booking appointments.Either my doctor finds me a different lab or I will find a new doctor. read more

Ugh this place is the worst. with nearly an empty waiting room,I waited over an hour to find out they hadn't entered my paperwork into their system and that's why everybody else was getting cold even though I was there way before them. Their sign says they take people out of order if they have appointments, but I know for a fact they took people who were also walk-ins without an urgent order who checked in after me. After an hour, when I finally went to check on my order on the wait list, the receptionist seemed surprise when she couldn't find my name and then I saw her quickly enter all the information in the computer ... and what do you know I was next after that. What a waste of a perfectly good afternoon because of them being unorganized and incompetent. I would have chosen any other place if I could, but my employer requires all their annual metabolic testing to go through this terrible office. Ugh. I guess the good news is that I don't have to come back for a full year now. read more

This is a walk in review. I wasted 2 hours of my life watching groups of people get help as my name moved up and down the numbered board with no real relevance of when you're gonna be seen. The walk in deals a joke unless you're a fan of wasting time. I'll never make the mistake again of thinking you're anything here without an appointment. Make an appointment. read more

DO NOT GO HERE IF YOU ARE SELF PAY, THEY WILL STEAL-YOUR MONEY AND BACK CHARGE YOU LATER. Came here 5 months ago to get some blood work, which I paid for upfront (at the time I had no insurance). If you've been here you know they will NOT see you if you A: don't have insurance or B: don't pay upfront PERIOD. I knew this as the dr who referred me warned me. So I pay up front for both of the blood panels I needed. I asked for the receipt and the shorter Hispanic lady with short black hair told me I'll get my receipt once the blood work is done.... Me very confused as I literally JUST WATCHED her print my receipt.. so I turn to the younger guy who was clearly new if i really had to wait to get my receipt.. he turns back to the same lady for reassurance and she literally looks at me and said "I just told you you get the receipt at the end". Cool I sit back down wait to be called. Get my blood work, and I ask for my receipt.. she said oh you're supposed to get it from the front.. I laughed because I was just told I had to get it from her... and I tell her the situation. So she goes back to the front and says basically where is this girls receipt, the lady THEN TOLD HER I will get an email. Again I watched my receipt print out in front of me. At this point I'd been here waiting for 3 hours I was over dealing with the trash service, so I leave. Soon as I get home I check my email.. no receipt.. I check multiple more times.. still no receipt.. a month goes by and I receive a past due payment of the SAME amount I PAID FOR at the clinic?! I call and tell them the situation EXTREMELY pissed at this point. I've asked for my receipt on several occasions and it was never receive... they find my payment in the system and apologize and supposedly fix it.. I got ANOTHER PAST DUE PAYMENT TODAY!! Either the employees are stealing or the establishment itself is stealing from customers who use self pay options. The sad part of my doctor warned me about this clinic and said this has happened to multiple of her patient and to be careful about them over charging for blood panels.. so much so that my doctor sent me a screenshot of their prices!! They initially tried over charging me until I showed them the screenshot from my doctor of their prices.. DO NOT GO HERE!! read more

459.00 for one, simple, blood test. Amazing gall to charge this much! Others in the Valley are under 200.00 for the exact same thing. Go elsewhere! read more

There is an individual at the Southern Ave. location in Tempe that needs to be avoided. This person goes by the name of Monique. If you don't mind a large hematoma on your arm, you'll love this one. She also thinks a mere bandaid instead of a tourniquet will serve the purpose. It won't. Blood will run down your arm. If you get her, demand someone else. Or run out of the room! You have been warned....... read more

Today I had an appointment for a fasting routine blood draw that was called in by my Dr. I was seen within 10 minutes and my technician was excellent, Sydney. I didn't even feel the needle go in my arm! She explained everything very politely and carefully. Thank you! read more

Made an appointment. Asked if they accepted my insurance while I was on the phone. They said they did. Arrived for the appointment only to be told they do not accept my insurance. Why waste my time??? read more

Got here just a few minutes before my appointment. Waiting room was crowded on a Saturday morning. I was called EXACTLY at the time of my schedule appointment and was out 10 minutes later. One review stated the bathrooms were filthy. This was certainly not the case. I did see ONE alcohol wipe on the bathroom floor. But come one people, if you drop something bend over and pick it up. Maybe the potty would stay cleaner longer if folks did this. In a facility like this with heavy traffic, it must be hard to keep clean. The check in staff was efficient and the tech friendly. It's not a place I want to be bright and early on a Saturday but it's better than missing work for this. My advice? Make an appointment online. But do it weeks in advance if you can. It's a much better experience this way. read more

The women at the front desk LOST my samples. I collected the samples before starting new medications and now I have to wait 2 WEEKS to clear meds from my system before collecting new samples. I'm sick, vomiting, and losing weight. I needed the results from those samples to be treated. Shame on Sonora Quest employees for their carelessness. read more

If you need a fasting blood drawn you need to come in the morning, but don't come here. I signed in at 7:30 and had my blood drawn at 9:20, 1 hour and 50 minutes later. This place is ridiculously inefficient. 35 people were in line when they opened at 7:30 and they have three phlebotomists. One of the phlebotomists only took the scheduled clients and one of the others was doing biometric work for a drug study - that pays better than my routine BC/BS blood tests. That left one person for the rest of us and this person had a student shadowing her so she had to explain everything to the student. They have two, sometimes three, people at the reception desk; not a pleasant personality in any one of them. The noise level in the waiting room was a subdued conversational level but every once in a while one of the receptionists would shout out a name that shocked all of us since it could be heard in the parking lot. It got to be a joke amongst those of us waiting wondering how we would react when our name was called. Do yourself a favor, find some other provider. I will next time. read more

As I write this I have been on hold for 1 hour for a billing question. Good luck getting any help in a timely manner.

I give this place 1 star and would give it zero if I could. Slow. Almost like no one is working here! The lady next to me has been waiting over 2 hours. I am here w my mom and if I would have known the wait was this long I would have taken her to the one on Earl dr in Scottsdale. They are much more on the ball and friendly there. Stay away from this location at all costs. They are short and rude here too read more

Sonora Quest Laboratories - This place is horrible - Laboratory Testing Near Me - Tempe, Arizona

Plenty of staff working. I showed up at 7:20am, 10 min before they open. And there was a staff member outside in the freezing cold, collecting ppl's insurance cards and blood draw orders. (To be more efficient), I had high hopes for the place. They found my standing order in the database. I did not make an appt, but apparently everyone else had. Wel, it's been 45min so far, and my butt's getting sore. Now all the 8 o'clock and 8:15's who are walking in the door are being seen ahead of me... Wtf. read more

Horrible service led by a horrible supervisor (Linda) Got here at 3:32 because they had initially sent me to a wrong location location and they would not take me in after 3:30. First I thought it was a joke. Turns out she was serious. 3:32 because they led me to a wrong place! Beyond chocked read more

Open on Saturday. Fast. Friendly. Were in and out in no time! Thank God I didn't have to spend much time on a weekend here!

Front check in staff were prompt, professional and kind. Minimal contact, very few patients in office, very well spread out in seating. First phlebotomist was lacking in his job. No personality and did not know how to draw blood. I should of known when he asked me if I ever have problems with blood draws. He stuck me using a butterfly and could not get blood after digging, NEVER used an alcohol pad to wipe before sticking me. Needless to say another gentleman by the name of Timothy came in, very personable and knew what he was doing! He eased my white knuckles and made me chuckle and by the time I looked down he had already filled a tube of blood. AMAZING! I've always been a hard stick but apparently he didn't see me as a difficult stick! Made my day! Thank you Timothy. read more

Web site doesn't work, people don't answer the phone. I need an appointment in my lifetime not theirs. Stupid place.

If I could give this location 0, I would. Absolutely the slowest, most rude staff I have ever encountered. This whole group should be retrained in customer service skills. Such a disservice to Sonora Quest name!!! read more

Your Covid testing is beyond ridiculous. The wait times for results are criminal. Wake up Arizonans, your tax dollars are paying for testing that isn't worth wiping your asses with. Time for the govt to withhold payments for results that take longer than 3 days. Oh, that's right, the butt licks in our govt are too busy patting themselves on the back for the shitty job they are doing. Wonder why positive test in AZ are going down? Because people aren't bothering to get tested. Interesting though how death rates aren't going down, and neither is percent of positive rates. Put that in your pipes and smoke it. read more

Interesting. I guess different strokes for different folks. I brought my daughter here a few days ago for bloodwork and everything seemed fine. Since it was summertime and I'm a teacher, getting in here in the middle of the day was a piece of cake. We sat and waited for about ten minutes and we were called in--no problems. The attitude here is VERY casual, but friendly. The phlebotomist (her name was Bev) did a really good job. I had no issues here, but I am mindful of the other reviews here. I'll try this place again another time and see how I fare. . . read more

This is a very small office and gets very busy. MAKE AN APPOINTMENT!!!! I walked in on a Saturday morning at 8:55 am for my 9 am appt. at 9:14 I was back in My car and driving home. While I only went in for basic blood work my blood draw was quick and painless and I had a very friendly technician for the chaotic looking Saturday morning they were having. When you arrive check in at the kiosk and have a seat. read more

This company is the worst, they made us come back so my boyfriend could get his health screening again because the mediocre incompetents personnel working there lost his blood the first time we went. We basically wasted a Saturday morning doing this, it was three weeks ago and NO RESULTS yet, Are you Kidding??? what is going on, we just want the health screening which by the way it was paid in advance by our company. We want the results NOW or we going to SUE you!! read more

The people are ok....Billing is the problem....In the 15 years + I have always (I mean every time I have been double billed)..Crazy even after they have been paid by insurance they will bill you again. I think they are hoping to get 2 payments for the price of one blood test. This is dishonest... read more

I went to the one in Avondale and the male clerk was rude to me. I am looking for a home service that was suggested so I am treated with kindness. read more

I had to come here for my Employer wellness biometric screening. I tried to book an appointment online but could not so I had to do a walk in. I was told 1-1.5 hr wait after I had already been there a half hour. If I could go somewhere else i would. I'm sure the employees here are trying as hard as they can but this place is seriously understaffed. If you are going to require walk in appointments for wellness screening you should be better staffed. DON'T COME HERE UNLESS YOU HAVE AN APPOINTMENT OR ABSOLUTELY HAVE TO!!!! read more

As a healthcare provider, setting up an account was a nightmare. It's taken me more than a month to be able to get an account setup so my patients can get labs. It's unfortunate that Theranos was not working well, otherwise I'm sure it would ruin the monopoly that these inefficient labs have. Ugh. I wish there was another place I could send my patients. The only possible action I could take right now is blast them with negative review on yelp. read more

very bad services. you can get your result withing your time period, you can not get legal good response with any representative. I must say if you find another lab then please don't go with sonora. I personally fell very bad answer every time, even they changes my samples and results. once i get another person report and doctor want to start medication on basis of that results. please don't go. read more

A test ordered by my dr wasn't covered on my insurance. The insurance rate was $85 for the test, but their charge to me was $388. They refused to bill me my insurance rate. What a scam. After MANY years of using their services NEVER again. Labcorp from now on. read more