I'm not sure why this location has some of the negative reviews that it does, because my experience was very pleasant. I was in and out in no time at all, and the process was smooth from start to finish. Shanna was especially friendly, professional, and made the test go by very easily. She helped me feel comfortable and provided excellent customer service. Based on my experience, I would definitely recommend this location. read more

This location is the worst. They never have the lab slip even after your dr sends it multiple times. They are rude and unhelpful. Avoid if possible read more

Easy kiosk check in with appointment. Short wait time with easy visual display of client order service. Great phlebotomist that made it easy to get the blood draw. Very clean. Parking easy read more

Sonora Quest Laboratories - Check in desk (kiosk) - Laboratory Testing Near Me - Tempe, Arizona

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I have been watching the decline of customer service here for the last 8 years. There is no one at the front to answer any questions. To talk to a human, you have to "wait your turn," according to the sign on the desk. Kiosk check in, corralled like cattle. I was early for my scheduled appointment only to watch my name remain at the bottom of the queue for the next 30 minutes until my scheduled time. The inshitifcation of this industry is appalling and clearly SQ is a prime example of the direction of healthcare. read more

Sonora Quest Laboratories - What used to be front desk staff. - Laboratory Testing Near Me - Tempe, Arizona

They are usually pretty quick and have lots of seating! I've only been once and choose to sit outside and wait! Office is clean as well!

Today I visited the Sonora Quest Laboratories Southern Ave location and had a great experience. I didn't have an appointment but had to get a fasted blood draw before 8am so I opted for a walk-in and got there right at 6am and was able to check-in through their tablet kiosk. I waited for approximately 45-50 minutes, which wasn't too bad considering they were busy with walk-ins and appointments. I have a big fear of getting my blood drawn stemming from some not-ideal experiences as a kid, but the woman who took my blood was incredibly kind and helped me through the process and made sure I was okay after I almost fainted. I wish I got her name because she made the experience much more tolerable. I will definitely be back the next time I need to get my blood drawn. read more

impossible to talk to a person on the phone, and can't leave a message to try to confirm they received the order from my doctor. "Mailbox is full" Tried to schedule online, but required credit card information. HIRE STAFF to conduct your business, or stop advertising you are "OPEN" read more

my appointment was at 2 PM. I'm leaving at 2:09. PM. so fast and easy. I had to come in to get my blood drawn. I was really nervous cause I have a tendency to pass out during these kind of things. an amazing man named Art did my blood draw. It was so fast and painless I didn't even know when it started or ended. 10/10 would recommend! read more

Checking in on the machine is super easy, I was 5 min late for my friday noon appt, so I had to wait a little to be called (obv my fault). They're busy and have lots of walk-ins it seemed as most people were waiting around, maybe 20 people but still lots available seating inside. I had techs Sean and Morgan, they were quick and professional and still friendly. I'm not anxious with needles so it was quick, one tech seemed to be in training but he did great, got it on the first try. From start to finish about 35 min. read more

0 Stars but I could not write this without giving 1 - I spoke to a manager on 3/2/26 Jessee, told him that I needed to review my latest bill w/ my PCP as it looked like there are charges on it that never happened. I also told him my dad has been diagnosed with advanced Stage 4 pancreatic cancer, and I could not deal w/ this bill right now. He said he was going to put a 60 day suspension on my bill. Ever since then, 2-5 nastygrams per day in text and email, threatening to send me to collections. Not to mention, I had requested a copy of those labs from them approx 2 months ago, still don't have that. I called today and was on the phone w/ a worthless rep, calling herself Chasity . I told her I wanted to speak to a high end super and after she had me on hold for over 1/2 hour, she said no supervisor would get on the phone and speak to me. This company hires BLACK HEARTED SCUM to handle things. I hate them! What a bunch of crooks! read more

The staff was fantastic - truly above and beyond. I saw someone get lightheaded/have a medical episode and the staff was quick to respond with aid and ensure they were ok. Don't recall the name of the technician but she was professional, accurate, quick and knowledgeable. Clean facility, in and out in under 15minutes. Thank you to the Tuesday AM crew read more

The fastest service I've ever received. Very clean and comfortable. The phlebotomist had no problem, finding my veins and everything went smoothly. read more

Rudest reception desk I've ever experienced, couldn't be bothered to be civil or efficient

This review is only relevant for labs drawn by Sonora Quest for Quest Diagnostics. If you are having labs drawn at Sonora Quest to be processed by Sonora Quest, most of the following does not apply. This is about my experience at Sonora Quest in Sedona, located in Safeway. Twice, the lab did not provide everything my doctor requested. Today when I went in, the lab representative was snippy with me from the moment I walked in. I mentioned to her that we need to make sure that the doctor gets everything he wants this time, since the lab had failed to provide everything the last two times I had been there. She refused to do that. She also kicked me out of the office for saying that. I had asked them to call the doctor's office during the previous visit as well, and we still did not get all that was requested. One of the labs that had gotten left out twice was the CBC. I confirmed that the lab does CBCs, so it is not because the lab does not do them. A urinalysis was also left out. My doctor is irate about services provided by this lab, and so am I. UPDATE: A manager from Sonora Quest called me about my complaint. We were able to determine the root cause of the missing results. (I believe that the lab tech in Sedona knew what it was but could not articulate it in a way that it could be understood.) We were going through records and realized that the lab findings were dated a couple of days after the draws. There is a major flaw in the business plan of the partnership between Quest Diagnostics and Sonora Quest regarding timeliness. By the time that Quest Diagnostics processed my labs, the specimens had spoiled and were no longer useful for their purpose. In my opinion, this flaw must be reworked in the business plan or the partnership between Quest Diagnostics and Sonora Quest must be scrapped. There is no value in the partnership if the specimens are going to be spoiled already when they are processed. read more

I can't believe I'm giving a Sonora Quest five stars, but this place is so fast and organized. I walked in with an appointment for the wrong date, so I had to wait as a walk-in. I thought it'd b such a long wait, but I was out in fifteen minutes! The women running the front desk were also on top of every person there and are really nice. I appreciated this lab! read more

If you need routine blood work done in the East Valley, chances are you will probably go to a Sonora Quest lab to get it done. It seems like they're the big dog in the lab test market in AZ. They have multiple locations throughout the Phoenix area and making appointments is easy online. This particular location is really easy to get to and is right on the corner of Country Club Way (Not Country Club Drive) and Southern. In the past I actually only used Theranos whose claim to fame was the finger stick blood test (I.e. minimally invasive blood test) but as with many things in life, if something sounds too good to be true it typically is (Theranos currently is banned from operating any blood testing services in AZ due to improper testing methods and is under criminal investigation for misleading investors- Whoopsie daisies!). So, this was my first time having blood drawn at a Sonora Quest. I had tried to go the week before as a drop in appointment mid-week in the afternoon but when I called there was a one hour wait to be seen. Ehhh I have better things to do than wait one hour for someone to siphon away my blood on my day off. So, I made an appointment online for about a week out. When you get here there are self serve kiosks you use to check in. I checked in and after a minute the front desk person took my lab order and insurance card. It took maybe 10 minutes of waiting after that before I was called back. The waiting room has plenty of seats and it was moderately busy on a weekday mid morning. There are various magazines to look through and a TV showing Sonora Quest produced health information. As a helpful hint to anyone in charge here who might be reading this, please don't torture your clients with food information in the waiting area if there are people that have been fasting! My stomach was grumbling hearing about anything food related even though it was only about the health benefits of granola. My phlebotomist was very sweet and personable but she wasn't able to find a vein in my right arm and did a lot of painful "exploration" before switching over to the left arm. Thankfully she was able to get a good blood draw with the left arm. My right arm was really sore with a mild throbbing pain for about an hour afterwards and it was hard to drive back using just one arm. I was in and out of there in less than 30 minutes. Would I use them again? Well I probably don't really have too much of a choice so yes! read more

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When I visited this location yesterday I experienced an irate customer that was having a bad day and was taking it out on everyone within shouting range when Shanna emerged from the treatment area and very calmly assisted the man get signed in and assured him that he would be taken care of. Shanna called me back a few minutes later and efficiently collected my blood with zero pain. I highly recommend this location and Shanna. read more

What's the point in being able to schedule an appointment if I have to sit and wait for 30 minutes. Nobody at the front desk, just a waiting room with self service check in. Again, what's the point in making an appointment. read more

I will always go to this location. It's clean, right off the freeway, and efficient. I went in today without and appointment and was in and out within 25 minutes. Yes, wait time was longest, but I knew that coming in without an appointment. The tech was amazing and felt comfortable with my care. read more

When they say make an appointment that really mean make an appointment to sit and still wait for 30 minutes past your appointment to have labs done. Avoid this place at all cost!!! I've yet to find a lab that actually honors appointments and this location is no different. read more

Great modern office, just remodeled. Easy check-in and short wait times. The best part was the wonderful and caring staff. Brook did my bloodwork and she was amazing. read more

I will never be returning to this location. First, I was greeted by the rudest front desk employee. Then I sat in the waiting area for 25-30 mins waiting to get my blood work done just for them to call me up and let me know THIRTY MINUTES LATER that my standing order lab test expired. Get your shit together. Waste of my time with something they should've notified me about when I had first got there. I understand they don't send out the orders/ make when they expire but seriously??? read more

Nice ladies but the office is unorganized. Made an appointment for bloodwork (they were an hour late) , sat for an hour only to be told they have no paperwork. (But they checked for the insurance right away) I could have called to have paperwork faxed (again) but doctors office is out at lunch for an hour, since I sat all morning...thanks . Come on people, let's get it together. 1. Why make an appointment if you can't keep it. 2. Verify bloodwork and insurance read more

Sonora Quest only allows patients to book through their website. That would be fine if it worked. It doesn't. An hour to make two appointments and two calls for tech help got it done. I'm tech savvy. Good luck to those who aren't. Morning appointments--those that are convenient if you are fasting--are basically nonexistent. If you need something urgently be prepared to be hungry all day. When I arrived for my appointment, it took 40 minutes to be called back. There is the option of sitting in your car and being texted for your appointment if you don't want to sit in a crowded waiting room. They are good about enforcing masks/social distancing. The front desk staff was friendly enough. My tech was great. No pain. I wish they could manage this lab a bit more efficiently. read more

Updated Review: I received a call this morning after leaving a message to request a supervisor call me back last Wednesday (note it is Monday). The supervisor advised that they had the correct address all of this time and it was the secondary insurance information that didn't make it over to the billing department (last week, I was told that neither my address nor my secondary insurance made it to them). They offered to make payment arrangements that I could not afford but advised they could not submit to my secondary due to the amount of time that has passed. They said that I could possibly do it but ultimately the bill was mine to pay. I was given two different stories surrounding the outstanding bill. They said they sent mail (I never received any) & then they said that they also called, but I have no voicemails from them (who calls & doesn't leave a message?). Last Wednesday, they allegedly did not have my new address and made me verify an address from five years ago before they would even talk to me. I was told they did not have my current address until I gave it to them. So for those keeping score, I received two different stories/explanations from Sonora in five days. I wish I had gone elsewhere for my labs... the time away from work & hoops they make you jump through during an already stressful time are asinine. read more

My feedback is on the poor service of the billing dept. I was on the phone on hold for an hour and hung up. I tried again next day on hold for half hour and hung up. God forbid u have a question or concern about your bill! read more

I would like to bring awareness and attention to HAYLEY at the front check in desk in Tempe. I arrived as a walk in appointment, signed in to the kiosk, and it I asked me if I wanted to "wait in the waiting room" or "another location" and I would receive a TEXT message that my appointment was ready. I am not comfortable waiting in the waiting room due to Covid so I entered my phone number to receive a text that my name was called. After waiting in my car right out front for almost an hour and a half I came back up to the front desk to inquire how much longer it would be (with a waiting room completely packed full of people waiting). HAYLEY explained that my name was called and that I missed my appointment and needed to RESIGN in as a walk in appointment. I have never been spoken to by a "so called" medical professional so incredibly rude, unprofessional, disrespectfully! Not only was HAYLEY condescending and rude but it was in front of an entire room full of patients. I am LIVID!!!!!! HAYLEY....Do not EVER speak to me or anyone else like this again!!! Sonora Quest is full of patients that are ill, Chemo patients like myself, have diseases, frail and elderly. I may have thicker skin and can handle unkindness and blatant rudeness from a front desk employee, however, others may not. If you cannot handle the stress and pressure in your job than I suggest you seek another career path!! read more

The staff was excellent, from the front desk to my phlebotomist Shannon, who was friendly and skilled. Walking in without an appointment on a Saturday morning, I was ready for a long wait, but was in and out in less than 30 minutes. Definitely the friendliest vampires around. read more

Long wait... Ridiculous when there are appointment schedules... It seems it was easier when it was walk in. Waiting room is. Jammed with people outside. Only 2 techs from what I can tell. read more

This is a great location. Never had an issue and I've been here a lot off and on these past 2 years.

RUDE RUDE RUDE front desk staff. Had an appointment at 1:15 didn't see a phlebotomist until 2:05. Woman at front desk asked me for my insurance ID card, and doctors order for our infant son's labs. I asked if I could print out my insurance ID card because it wasn't in my wallet, I think it's in my purse at home but I have a digital card. Then the order which was supposed to be faxed over wasn't so she told me I needed to contact the doctors office and get one. I got confused and was trying to get clarification and she accused me of "getting an attitude". I told her I just didn't understand what she meant, and if she needed Insurance ID or not. I'm suffering from brain fog being I just delivered a baby a few days ago and struggling with PPD. Then another couple walks in with the same problem and she treats them completely different, stopping and explaining everything. Luckily another front desk person came over to help and was much nicer, but the first front desk person here butchered the experience for us. The lady who drew blood was fine, but we won't come back here again. Just awful. read more

Brought my mom in today 02/12 at 7:30 when doors opened. It is now 9:11 and she just got called to get her blood taken. Anyways, people keep walking in and get seen immediately, yet those who came In early are still waiting. There were only 5 people when doors opened. There are 2 more who have not been seen yet. The front desk receptionist is kind and addressed any questions people asked. Not sure why it takes this place so long to see people. I would give this place more stars if they told us that walk ins would wait longer than a person who made an appointment and that they would see people "Going in" before us. Just so we knew. Anyways, just know that you will be waiting for a while if you come here. GOOD LUCK! read more

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I called this location two days ago Needing a Hawaii state approved COVID-19 testing facility. The woman who answered the phone said yes they could do that test, my boyfriend and I show up pay $300, again asked the lady at the front to confirm that it's Hawaii approved. They take us back to do the test. Again I confirmed with the woman administering the test that they can run a specific Covid test to travel to Hawaii. She confirmed that this was correct. I get my negative test results upload it to the Hawaii government website, the government said in fact they were not a Hawaii approved testing facility. So now this has delayed and possibly ruined my vacation. And now I'm also out $300. I went to CVS and they are performing the Hawaii state approved COVID-19 test. This company needs to know their facts before they say yes. read more

Horrible company. Understaffed. Epically rude receptionists. Long wait times for appointments and long wait in the office when you get to your appointment. Phlebotomists are competent. Front office and admin staff are just horrid. Avoid this company at all costs. See if your doctors office can draw labs, or go through one of the many mobile providers that will come to your house an do it for a small fee. read more

To say that it's difficult to draw blood from my skinny veins would be an understatement. After being stuck three times in my doctor's office, I asked for a referral to Sonora Quest. There was no blame for the two nurses who attempted to access a vein, it's usually that way. Juanita was the phlebotomist who wrapped a tourniquet around my lower arm and extracted the vile that was requested. Honestly, I didn't even need a band aid. read more

I have always gone to this laboratory with all my children and they had been kind until today. The person who works in the lobby named GABRIELA answers super arrogant, I went up to ask her something, she still had not finished asking the question when she answered me and? i think if she has that job she should kindly answer whatever the question is read more

Having just returned from Sinaloa, Mexico and traveling thru Tijuana I was not feeling well. In trying to locate a Covid test site near Tucson, Sonora Quest Labs set up a test appointment for me at Walmart on Valencia. I show up at the pharmacy and they tell me that they don't do Covid tests there, only vaccines. They asked if I was sent there by Quest since other people had also shown up with lab requisitions from Sonora Quest. She then told me that Quest had indeed sent them some test materials before - but they couldn't be used BECAUSE THEY WERE ALL EXPIRED!!!!!! What kind of low life company does that just to get paid by the government for useless inventory?? Walmart had requested new test materials, but Sonora Quest never sent them. I wasted my time, and still don't know if I have active Covid. Avoid this despicable lab! read more

This lab company is so slow with Covid testing. My wife had her Covid sample taken on July 6th. She still has no results yet. I am off of work as well until her test comes back! This is absolutely ridiculous! Russ read more

Professional front desk staff and the nicest phlebotomist. I would recommend this place!

Please do not make appointments for locations that are not functional. Patients like myself abstain from taking daily medications for these appointments. This is not okay. Extremely unprofessional of you. read more