The type and quality of care here is second to none! This clinic cares about those whom they see…read moreand also follow up after visits. I've been there many times due to their excellent care. I take my family members there too. Always got the best of advice at University Health Walk-In Clinic.

I called and the guy who answered was rude. He said text your insurance info to this phone…read morenumber. What are you on your cell phone taking calls for people that want medical care??? Then he hangs up like he really doesn't to talk to you. I foolishly sent my info anyway. Then he calls me and says you have to pay 160 out of pocket for visits with this insurance. I said ok what are your hours he told me and i said bye but he hung up before i even got the words out. I would never spend a penny with these people because of him.

This was the worst urgent care experience I have ever had. To preface, I am currently in nursing…read moreschool and have prior, extensive, experience performing physical exams as an Advanced EMT. Based on that background, I am deeply concerned by the lack of clinical knowledge, thoroughness, and professionalism demonstrated by the treating provider, Conway Charles, FNP, during this visit... I had been sick for over 10 days, and by the time of my visit my throat was so swollen I was struggling to swallow and breathe, frequently drooling, and in severe pain. I rarely take medications unless necessary, but nothin (OTC or prescribed) was helping. After I mentioned taking an old oxycodone from a semi recent dental procedure (which to me, alarmingly, did not even help), Provider Conway Charles, FNP's demeanor immediately changed. He asked to "check my pulse," a second time, even though it was normal the first time, and did not palpate appropriately and instead appeared to scan my arm for track marks. This felt accusatory and unethical. I requested basic bloodwork due to feeling genuinely frightened for my health. His physical exam was rushed and incomplete. I had been experiencing intermittent stabbing abdominal/ body pain throughout the week, which I had mentioned earlier. During the middle of my visit, the pain suddenly worsened. When I tried to explain this, Conway Charles, FNP became irritated and questioned why I "didn't say it hurt" during palpation, despite the pain being intermittent and intensifying after the exam began. I explained my history of kidney circulation issues diagnosed in the ER and venous insufficiency that worsen during prolonged illness. Rather than listening, he repeatedly interrupted me, questioned the legitimacy of my diagnosis, and told me to "just go to the ER." When I calmly asked again for bloodwork, he raised his voice, removed his mask, and stated he "didn't want to," claiming they "don't do that," which is untrue and appeared motivated by the clinic closing soon. He also lectured me in a judgmental manner about using my inhaler, despite my explaining that my asthma is exercise-induced only and that my symptoms were related to throat inflammation, not my lungs. He then contradicted himself by stating my throat "wasn't swollen, just inflamed," reflecting concerning gaps in basic medical knowledge. He also questioned me about my antidepressant and anti-anxiety medications without explaining why, further contributing to the feeling of being judged rather than treated. I was hysterically crying and begging for basic evaluation, and his only response was that he "didn't want to" and that I could go elsewhere. I left feeling judged, unheard, and dehumanized, strongly believing I was being treated as dramatic or drug-seeking despite the fact that I never even asked for pain medication. My condition worsened after this visit. When I went to the ER, the physician stopped all medications prescribed by this urgent care and started appropriate treatment that helped. I am now improving. Alarmingly, I had been prescribed high-dose antibiotics that are renally cleared, which caused severe pain and vomiting given my kidney history. He was concerned about that lack of meds I was given for how swollen, irritated and inflamed my throat sinus and mucosal membranes were. This visit was a waste of time, money, and dignity. Even if a patient were seeking pain relief, they still deserve humane and ethical care. I cannot recommend this facility to anyone. Also, despite having insurance, the cost was unusually high compared to other urgent care visits, especially given the lack of appropriate evaluation or treatment. I felt extremely uncomfortable in this NP's presence :( Positive note: The front desk staff member working that evening was kind, patient, and empathetic, and genuinely seemed sorry about the situation. She was the only positive part of this visit.

Dr. Williams is an angel! She really listened and took care of me when other doctors had ignored my…read moresymptoms. Her staff is equally as lovely. Everyone was very kind and supportive of my health, thank you Dr. Williams and all NextCare staff.

Would give a zero if possible. Nurse put the CHILDS CUFF below the elbow to take BP. Then nurse…read moresaid pt couldn't move AN INCH because it would throw off BP monitoring. Nurse said advocate couldn't come back to the pt room, even though others were allowed back. Nurse came to reception and harassed me for STANDING where I was sitting (I was not moving around or talking. I was wearing a mask). She asked me why I was standing. Then asked me to sit down. I know I'm allowed to stand as long as I'm minding my business. Very weird and AGGRESSIVE.

I walked in after work. The waiting room was empty and I was checked in quickly by the friendly…read morereceptionist. I waited less than 5 minutes to be brought back. Everyone from the receptionist to the nurse practitioner was incredibly kind and efficient. They didn't hesitate to make conversation and put me at ease.

Fast,m and friendly staff. I was skeptical but they actually did a great job. Sent me my…read moreprescription and I was good to go!

Quality care delivered with professional standards provided! Good place to get the required care beread more

I wanted to add to my first 5/5 review and say that I've continued to love it here…read more Last week they were able to answer my question quickly and I wanted to thank the evening Friday staff Hannah and Emma, and Dr. Hannah, for their exceptional and fast care Thank you all!

My family and I have been going to PrimaCare for a number of years Dr Fatima is very good and I…read morerecommend her for personal and family needs.

Why do you bother scheduling appointments if you're not going to see ppl at the time of the…read moreappointment. I waited like 40 minutes. I showed up early. Completed the early check in paperwork. And for what? I still waited 40 minutes...what a waste of time and waste of my sick time at work. Thanks for nothing!

I've had many physicians over the years, and Dr Zweig is truly the best. He's professional,…read moreknowledgeable and insightful of my medical problems. He's listens to me, explains treatment options and lets me make an informed choice. I have complete confidence in him. The office staff is great too. The receptionists are friendly, the lab tech is informative, and Dr Zweig's assistant remembers my medical issues and conversations we had during previous visits.

We have had extraordinary experiences with Dr Windsor. She is compassionate, highly intelligent,…read morekind, diligent and really knows medicine. In fact she saved my husband's life during an extreme medical crisis. So yes, I highly recommend her.

I recommended doctors of the valley to a friend and his report. Is that a Doctor MK Harper was…read morenothing short of extraordinary.. she spent the necessary time to evaluate my friend and made good recommendations and prescribed the necessary medications. Dr Harper arrived on time and was very friendly and professional. She spent close to 45 minutes with my friend, which is much more than any Doctor would spend with anyone.

Horrible. Truly. Better off going to ER. That's where we ended up after calling ahead and hearing…read morean answering machine saying they were open just with other patients. Mind you it was on a Tuesday at 2:30 when we arrived. Why is this important? Because it clearly states on the door their hours and that they are open from 1:30 onwards other than Wednesdays. Part of supplying care is letting people know you can't.

Was recovering from the flu and had strep throat incoming. All the usual Urgent Cares were booked…read moreout two-three days or closed; found Dr. Rosen's office by chance and figured I'd see if he was open. Walked in, seen, problem addressed and on my way in probably 30-45 minutes. No nonsense, no endless forms and waiting and computer printouts, just a doctor doing doctor stuff. He's a lifesaver.

I've been coming to the ASU health center for a few years now because it's close to my place. It…read moredidn't take me long to realize people aren't friendly here. They disrespect your time and won't take problems seriously. In all my visits, the only thing they do is ask to wait for 2-3 weeks instead of taking action! It's kind of funny and annoying at the same time.

Cons: I think the reception on the first floor can communicate more effectively and friendly…read more The time between your appointment and seeing the provider is 30 min to 1 hour! That's along time. They should schedule appointments to respect patients' time as well! Pros: the nurse practitioner is always super helpful and friendly. She tries to help me understand the underlying cause of problems. Overall, I like here because of my provider!

We stared off in the ER on Tuesday around 1pm and my wife got taken back within 30 minutes which is…read morelightning quick for an emergency room, we were able to get her an ultrasound and find out that she needed emergency surgery almost surely in about an hour but thats where the process slowed to a crawl, she then needed a special test that required 4 hours without water which as she was given medication in the er reset the clock, all in all it was 3am before we were told she was being admitted and needed emergency Surgery. From there it was nearly 12 hours, 2pm Wednesday before she got surgery and after that finally she got admitted to a room. The surgeon was amazing and they removed the gallbladder and she was discharged 1:30pm Thursday making the process all in aprox 48 hours. Besides the long time waiting around which is just how it goes in the hospital my only real gripe is they sent her home with zero pain meds less than 24 hours after major surgery full of fresh incisions which I think is crazy but fingers crossed she doesn't experience breakthrough pain that sends us back there.

On the evening of April 24, I was brought to HonorHealth Tempe Medical Center after breaking my…read moreankle. EMS administered anesthesia on scene, and I arrived already separated from my belongings. After being sedated and moved around the hospital, I woke up around 2:00 AM on April 25 and immediately asked for my phone so I could contact my family. A nurse briefly looked for it, couldn't find it, and chose not to log it as part of my belongings. From that point on, no one took accountability. For the next 48+ hours, I repeatedly asked nurses, doctors, and security for help locating my phone. I was ignored, dismissed, or told nothing could be done. During that entire time, my family and girlfriend had no idea where I was or if I was even alive. My girlfriend ultimately had to contact the police, who pursued a warrant through AT&T to locate my phone. She arrived at the hospital on April 26 bawling her eyes out not knowing if I was dead, alive, shot, killed, etc.. That is unacceptable. They facilitated a traumatic experience for my entire family. Once I had access to a laptop, we tracked the phone ourselves. It had already left the hospital and connected to a nearby residential WiFi network (culd-de-sac). When I triggered alerts asking for it to be returned, it was disposed nearby. Security was ineffective throughout this entire process. They failed to act while the phone was still on hospital property and became defensive when I escalated to actual law enforcement (very sus). At no point did I feel supported, protected, or taken seriously. Every legitimate solution was delayed. Security supervisor blamed me for all of their failures, FRESH OUT OF SURGERY. To be clear: I was a post-surgery patient, medicated and in pain I was unable to contact anyone for 2-3 days I COULD NOT WALK My loved ones believed I could have died My personal property was lost or stolen under hospital care This was not just an inconvenience. It was a traumatic and avoidable failure of basic patient care and security protocol. I checked out early because I no longer felt safe. I expect accountability, and I strongly urge others to be cautious about how personal belongings are handled here. Because my phone was lost while I was under their care, I now have no way to schedule follow-up appointments. What makes this worse is that they are fully aware of the situation, yet continue to rely on the very phone number they know I cannot access instead of contacting me by email. This is not just frustrating, it is negligently inhumane.