This company has engaged a poorly designed billing system as of February 2019... All their invoices are based on a single snapshot of your Domains' Hosting status on one day early in the month, then propagated out for the next 6 weeks regardless of whether you switch your Domain Hosting Service on or off in their "Member Tools", resulting in wild overcharges for services not rendered...I.E. - They charge for 6 weeks of hosting regardless of whether your WebSite has been turned off and the Domain simply parked for 6 weeks. Then Sonic.net sends you random false emails saying things like this: "Your monthly average disk usage exceeded your allocated quota on your account you have been billed accordingly. Your average usage last month was 14.45 GB. You were billed $278.00 for 5.50 GB of over quota disk usage." I called their "Billing Dept"and asked about this email and they said to just ignore it. They said it was just sent by the computer in error and they couldn't explain it... As there were close to zero files in my account that week, and only about 50 Megabytes registered as having transferred out from my disc on their own readout, this is really inexcusable. How many people get this fake email and don't call to ask about it and end up being charged this huge figure of money for nothing. On top of which, it's literally impossible to remove your credit card from their "automatic payment" web page, so they can charge you for these fraudulent emails whenever they like. If you try to remove your credit card from auto-payment to pay manually, the numbers repopulate the fields on the form and come right back. You can't take it down. Their billing department knows virtually nothing about the Internet or computers, I called and talked to several people in billing several times, and virtually none of them knew what "DNS" meant and couldn't understand it when I tried to explain the meaning of "Domain Name Service". That's the business they're in... They host "Domain Names" but they just don't know what it means... or how to do the billing for it... minor problems... Doesn't seem to bother them when I point that out... If you have Domains and do Web work at all, this company is not for you. If you want to watch Streaming TV, it works just fine.... read more

I cannot express enough gratitude for the outstanding service provided by Angel Martinez and Alfonso Ortega from Sonic during our recent internet installation. They went above and beyond to ensure our small business was up and running smoothly, even in the face of numerous challenges. Angel and Alfonso worked tirelessly for an impressive 11 hours, demonstrating their unwavering dedication to getting the job done right. Despite the late Friday afternoon timing, just before a holiday weekend, they maintained a positive and friendly attitude throughout the entire process. One of the most remarkable feats was their ability to navigate a complex technical run of a fiber cable across an active construction site and through a large warehouse, all while ensuring our office space was seamlessly connected. Their expertise and attention to detail were truly exceptional. What set Angel and Alfonso apart was their unwavering commitment to customer satisfaction. They handled each obstacle with professionalism and a smile, never losing their enthusiasm for delivering top-notch service. Their positive attitude made the entire installation experience a pleasure, despite the inherent challenges involved. I highly commend Angel Martinez and Alfonso Ortega for their exceptional skills, work ethic, and dedication to their craft. They are an asset to Sonic, embodying the values of outstanding customer service. Their efforts have provided our small business with reliable internet connectivity, enabling us to operate efficiently and serve our customers seamlessly. I would wholeheartedly recommend Angel Martinez, Alfonso Ortega, and Sonic's internet installation services to anyone in need of a reliable and trustworthy provider. Thank you, Angel and Alfonso, for going above and beyond to ensure our business's success. read more

I had quite an experience here in Sacramento with Sonic, which ended with me being a very happy customer. First I want to give praise to a very professional customer service rep named Juan...He was very patient and understanding when I called and very assuring. He made everything better. Also there was and Exceptional Field Service Technician named David Cortez, for sure grabs the most credit, came in and got the job completely done with a friendly smile and was very considerate. I refuse to leave out the first two Field Service Technicians that came to my home first Jhon & Victor...They were key players also in getting me up and running..I have a brand new shiney phone jack in my home and new installed lines because of these two. I am appreciative of their efforts. Thanks Guys* I have to say I am impressed. For every attempt that did not work trying to get my service going, the diligence and knowledge of the Sonic team made it happen. Thank You All. Now finally having Sonic service, the internet is Outstanding!! And Im one of those tough customers, that like my things exact* (Incrediable) My internet speed is 10 times faster than when I had comcast, or any other service to that matter No Doubt...I cant hardly believe it either...Just try it you will see, and at the introductory rate you cant loose (NoWay) I dont think I have had or experienced internet service this fast in decades. And my phone reception is crystal clear (Keep in mind I am not getting paid anything for my honest opinion here) This is the absolute #Truth. Even the supervisor Jacob was very professional and handeled things in a quick and efficent manner. I am genuinally grateful and glad to be a Sonic Customer...Today &...Forever. #TeamSonic4Life #SonicIsTheBest #SonicSpeed #SonicGlow read more

I couldn't be more excited to have Sonic as my new ISP! I've heard fantastic things about their fast internet speeds and affordable pricing, but my experience went above and beyond. I had the pleasure of meeting Rocky, the field technician who handled the installation of the Sonic fiber optic line, and I was thoroughly impressed with his professionalism and expertise. From the start, Rocky took a methodical, thoughtful approach to planning the line installation. He took the time to discuss and review the best layout for the drop line, making sure to route it in a way that kept it out of sight but still ensured top performance. He created a clean, efficient, and secure installation that would provide optimal internet speeds. When we ran into a minor issue with the ONT box (the red light wouldn't turn green), Rocky didn't skip a beat. He worked closely with the operational team to get the backend sorted out, all while ensuring that the fiber optic cut was done perfectly for maximum signal strength. His attention to detail and dedication to making sure everything was working flawlessly was truly impressive. Overall, I have the highest regard for Sonic after this installation experience. Not only is the internet speed top-notch, but the level of care and professionalism demonstrated by Rocky really solidified my decision to go with Sonic. I'm looking forward to enjoying reliable, fast internet for years to come, and I couldn't be more excited to be a new customer. Highly recommend! read more

Sonic Gigabit fiber just came out to the Richmond in San Francisco so we took the plunge and signed up. The overall service is by far the fastest internet service I have ever experienced. I had them install in our basement, which degrades the wifi in the house because of interference, so as a result only the main room really had good internet. It was also spotty, so I did some testing, turned on 5G, which reduced the interference, and increased the speed, but still limited the coverage. Speed = 314 Megabits (max), ping = 5-7 ms, not bad for wifi. But, the Pace modem/router supplied did not allow for high speeds for the 2.4Ghz band (combined with 5G), so I replaced their router with my own (Netgear R7800). The new router solved all of my issues with coverage and performance, now the download (5G) is between 280 Mbits and 340 Mbits, and 2.4Ghz is 100 Mbits or more and covers my entire house. So, in summary, their service is great, but you need to put their router in a good location, or perhaps switch with a router that handles interference better. My fix was to replace their router, but your mileage may vary. I am not making any claims negative or positive against their equipment, just documenting what worked for me. Also, their tech service was very good when I called them, installation guy was great also! Very happy with their service! As a note, I have a computer science degree and worked in networking... just saying. read more

Exceptional Service from Taylor Lightfoot at Sonic I wanted to share my outstanding experience with Taylor Lightfoot, a representative from Sonic, who went above and beyond to ensure I received top-notch internet service. Here's my story: I added my name on the waiting list, eagerly awaited for three month for the completion of fiber 10G internet services in my area. However, on the scheduled installation day, no one showed up. Frustrated, I contacted Sonic's customer service, only to learn that they couldn't provide the service due to an obscure reason. Taylor Lightfoot knocked on my door. He introduced himself promptly, listened to my situation, and promised to investigate. Within a day or two, he called back with an explanation: Sonic needed HOA approval for fiber installation. The catch? I live in a single-family home without an HOA. Taylor persisted, discussing solutions with his manager until we found a workaround. I signed a document granting permission, and the install team did an impeccable job setting up the service. Fast forward eight months, and I'm reveling in the best internet experience of my life. Taylor's dedication, problem-solving skills, and commitment to customer satisfaction are commendable. If you're seeking reliable, lightning-fast internet, Taylor Lightfoot is your go-to person. Thank you, Taylor, for making my Sonic experience exceptional read more

I pre-ordered Sonic Internet connectivity a long time ago (over a year?) when they announced they were planning to expand into San Carlos. The periodic updates from the company explaining where they were in the planning, approval, engineering, etc... processes demonstrated a commitment to communicating with me even before I was a paying customer. So I wasn't surprised when they did a great job coordinating the installation activities too. I got text messages and e-mail's, with links to web pages with more detailed information about how the installation would roll out. The technician who did the finally tasks to turn up the service arrived right in the middle of the window I picked. He was friendly, communicated the info I needed effectively, and listened well too. There were a couple of options for how to install the gear and unlike other service providers I've used, he asked my opinion on those choices and went with the ones I preferred. I appreciate that a lot and it was a big difference from previous experiences I've had where people adding cabling just opt'd for shoddy installs that were easier/faster for them. The tech who did my installed was Tony Chu, I wanted give him credit by name. From my perspective Sonic as a company exceeded my expectations, and the specific person I dealt with was also a great. read more

I cannot express enough how satisfied I am with the exceptional service provided by Rodrigo Murillo during the installation of my internet service. From start to finish, Rodrigo demonstrated professionalism, expertise, and a genuine commitment to ensuring I had a seamless experience. Rodrigo arrived promptly and was not only knowledgeable but also patient in explaining the entire setup process to me. He answered all my questions and addressed any concerns I had, making sure I felt comfortable with the installation. The quality of his work was top-notch. The internet connection he established is incredibly fast and reliable, meeting and even exceeding my expectations. Rodrigo's attention to detail in routing cables and setting up the equipment was commendable. He left no mess behind, and everything was neatly organized. What truly stood out was Rodrigo's courteous and friendly demeanor. He went above and beyond to make sure I was completely satisfied with the service. His commitment to customer satisfaction is truly remarkable. I wholeheartedly recommend Rodrigo Murillo for any internet installation needs. He is a consummate professional who takes pride in his work and ensures that his customers are happy. I am grateful for his assistance and could not be happier with my internet service. Thank you, Rodrigo! read more

EDIT: I realized I was burying the lede. We chose Sonic not just because it's the fastest in the area but because of the company Ethos of a free and neutral internet, its complete privacy (seriously if you have the choice between ISP's, read their privacy policies and see how much info they [Comcast, ATT] collect and sell.) And they don't limit or throttle your service. And it's super affordable. America is mostly an embarrassment when it comes to internet speeds and access compared to the rest of the world, but companies like Sonic are making it better. First the bad: The first install of our fiber was not done properly, it worked as expected for all of 2 days and took weeks/months of troubleshooting and many phone calls to Sonic to actually get a technician to see us despite the issue being clearly on Sonic's end--they even tried to charge us for the visit at first. (service slowed to a crawl, cut out, couldn't even be used to make phone calls, and had terrible symmetry even when plugged directly into the ONT...not even close to a Gig despite having 10GB service and proper adapters) The Good: When Kevin Garrison came out, he was super helpful, explained that the outside line wasn't securely attached, fixed it in minutes, and hung around while I confirmed the issue seemed to be resolved. Thanks Kevin! read more

The installer that came to my house, Kenneth D, was awesome. He was on-time, professional, polite and friendly. He achieved an efficient and clean install to get the line run into the house and showed me how to connect the necessary hardware on the other end in a way that was easy to understand. He stuck around once the connection was live while I reset my router and confirmed everything was up and running. I can't say enough good things about the guy and I hope Sonic sees this! As for the service- day one has thus far been absolutely stellar. I upgraded to Sonic's fiber service from one of the larger and more established internet service providers- we'll call them company X- after they continually raised the rates on me and provided little justification for most increases. This service is costing me less (and will continue to even after the one-time rate increase of $10 after the first year) and is providing a much faster and more stable connection than I ever had with my previous provider. One fee not included in the advertised price is a state tax of about $10, but the salesmen I spoke with on the phone (sorry but I forgot his name!) was quick to make me aware of the tax so I wouldn't feel blindsided. I'm still paying less with that factored in. read more

I'm a RN and spend a lot of time on the internet. Like most people, I'd always been left with nothing better for internet access than Comcast (hereafter "C") or the usual alternatives: poor choice, poor internet access, poor hardware, poor customer service, poor just-about-everything-else...until now. I found Sonic ISP because, moving to Oakland, CA, and disgusted with the prospect of having to continue dealing with C, I was looking for a new, reasonable alternative. (BTW, I get my television-shows-and-movies fix via non-C sources.) Rather than being simply an alternative, Sonic ISP seems to me the new model for what an ISP ought to be. If it persists in maintaining its current, extraordinary level of high-speed internet access and customer service, by word-of-mouth alone--over time--it will eventually become the premier go-to ISP. Sonic ISP isn't yet available everywhere. But it's well worth finding out whether it's available to you, in your area. Regarding the negative reviews here, careful reading and a sensitive BS detector will dispose of most of them. As for the exceedingly rare, genuine, non-user-related complications, I can say only what most mature adults already know: "Such things sometimes happen. That's life. Grow up." read more

Jake Barker was the Sonic technician who did my install. He went above and beyond the call of duty to get me up and running and I HIGHLY recommend him. There was a good discussion of how to route the fiber link into the house to the home networking panel. That part went without a hitch and benefited from good communication of the options and considerations. My flaky home network and 15 year old switch was more of a challenge, with Jake working methodically and persistently to test and fix ethernet ports and trouble shoot issues between the Wi-Fi devices, my network, and the Sonic backend. But finally emerging victorious to get everything working. This included porting over an ADT security link to work on the fiber connection. Now it's running, Ethernet speeds are nearly 1Gbps and Wi-Fi speeds are from 100 to over 300 Mbps depending on location and device in the house. This is SO much better than AT&T U-verse that had become unworkably slow and dropped Zoom calls multiple times an hour ... something that is impossible to tolerate for remote school and work. Sonic, with easily accessed streaming services, is a very viable way to cut the cord from DSL and cable providers and benefit from lightning fast internet. read more

Just got Sonic today and amazing customer service. I was late to our appointment and felt terrible. But the field service technicians, Wayne and Ryan, were nice about it. Not only that, but I told them that we're a household of serious gamers and YouTubers and we have 2 desktops, one on each floor at opposite ends of the house, and they hooked it up. They spent the time drilling holes and wiring ethernet cables into our bedrooms and now the wired set up looks cleeeaan....as....heck! Also, they were chill dudes. As for the product, my internet is literally 100 times faster than ATT and costs less. My speed on wired goes up to 900 mbps, 5G wireless network goes up to 300 mbps, and 2.8 wireless network is 10 mbps (which I'm still happy with compared to ATT's inconsistent 6 mbps wireless). 900 mbps is crazy, I be skipping ahead on my youtube videos on 1080p and it would buffer instantly. I never get lag spikes on Overwatch and noobs would be dying left and right. They also gave good advice, like getting a gigabit switch since I have so many devices in my living room such as my PS4, my smart tv, another desktop, etc... Sonic is the best. Sonic number one. Wayne and Ryan for President and VP! read more

I have been hearing about how wonderful Sonic Fiber internet was for a couple of years and got a postcard in the mail that notified me that my neighborhood was finally getting fiber available. I have been a Comcast/Xfinity customer for 15 years and though I was satisfied with the service, was paying $200 a month for TV and Internet. Now I have 4x the internet speed and with Hulu Live TV, I have all the channels I need at less than half the price. Also of note, the service of Sonic is impeccable. The company has live people pick up phones, email and text notifications reminding and updates on installation times, all of this is very unusual at this day in age. Hope they keep this up as they grow. My installer, Don Pierson came on a Sunday morning and was very professional and was very careful to make everything look neat and clean. I am very particular with drilling into walls of my house in San Francisco and Don was very careful and made sure the box was nicely hidden and cleanly attached to the side of the house. He went out of his way to put the box behind a tree to hide it which took more time and effort. I already love Sonic, please keep up the great work. read more

We've had Sonic internet for three years and have been happy with the service - until earlier this week, when for some strange reason the internet kept going down right when we needed it to WFH. Following an initial customer service call, a technician quickly arrived the next day. He was really friendly and helpful, but our internet once again stopped working after he'd left. We called customer service again, only to hear a frustrating reply that Sonic wouldn't be able to send another technician to fix our internet issues for another 6-7 days. I was close to switching to another internet provider at that point, but decided to call Sonic again the next morning to see if anybody could possibly come earlier - and they were, thankfully, able to send somebody the next day. Overall, Sonic has really great service technicians. For our second visit, Christopher Johansson stopped by our apartment and was professional - following COVID social distancing & mask guidelines - and extremely thorough in addressing any/all sources of our internet problems, providing us with a new router just to make sure we were left with the most up-to-date equipment. Thanks so much! read more