I have used sonic for years with roommates and in my recent move I decided to pick sonic for my Internet provider. I called a sales rep, Kevin, on a Friday and he walked me through the process and answered any questions I had. I had service scheduled for that Sunday. My installer, Luthor, was a very nice man and called me 15 minutes before the appointment started. He was helpful in getting me set up with the app and made sure that my router was in a secure place. He also cleaned up any mess from the installation even though I told him he didn't have to. Luthor was amazing and I really appreciated his help. Sonic is one of the best prices you can get and they will always do their best to make sure you have service. read more

This service is good for the first year or two but after Covid they raised the prices on my parents to over $80 whole throttling the internet. They lied about this until I showed them the data packets and interpreted them (apparently they just bs people who don't have a background in tech) and un-throttled the internet for about a month. I don't live here so it's difficult to to manage for my parents but man they really think I will let them continue to take advantage of us. We been customers for about 8 years and get nothing but disrespect and lazy people who don't want to do anything. My internet was down for a week and while my mom called they claimed no one let them know (as if they cannot see how long the line has been down for) and tried to shirk any responsibility. I cancelled service because I asked for a discounted rate (as new customers get $50-$60 service when I pay over $80) and they refused flat out in a impolite manner several times as if what I was asking was unreasonable. I am going to t mobile as they gave me a flat $40 unlimited data cap for what will be better internet speeds. Don't believe the lies of gigabit internet they are all marketing ploys you won't get anywhere near that if you look at the data packets through wire shark and command line. Regular speed testers are superficial and not accurate at all. Another funny thing is I received an email from Sonic giving me 2 free months and the $49.99 deal to which I figured why not only to be called by this manager again and denied the deal. Very disrespectful man power tripping at a call center. I plan to file a complaint against him as well for his unprofessional behavior. I highly recommend going with anyone else. I have had even better (still crappy) experiences with xfinity in their non contract internet deals. read more

Contractors that were redoing the siding on our apartment hacked our internet cable, rendering it nonfunctional for several days. Lopez from Sonic was extremely helpful in getting in back up and running and even helped us out a couple days before our scheduled appointment time when I flagged him down on the street (he was working on our neighbors connection). The contractors had left our internet box dangling from the side of the house and Lopez temporarily secured it until he came back so it would not be a hazard. Everything is back up and running smoothly now thanks to this great team! read more

First, I'd like to say that it is my very first time setting up my own internet for my apartment. I was recommend Sonic by all my apartment mates so I went online to check it out. Clear, simple, affordable and easy to sign up. I did it within minutes and was set up with an appointment for a technician to install it 2 days after. After I signed up I realized I had chosen a different service than I intended to. I emailed them right away and within half an hour, a Sonic representative calls me and helped me with the issue. I was pleasantly surprised how fast (and human) my representative was to reply to me. Lou, my Sonic Tech, was friendly and super knowledgeable with the system and installation. He even replaced a wire that was a bit worn just to ensure I got the best speed possible! He was quick and worked efficiently, and was done before I knew it. He even helped me with setting up my WiFi and made sure everything was working before leaving. Highly recommended! Super fast speeds, affordable prices, and so far, outstanding customer service! Thanks Sonic! Thanks Lou! **OH!! Not to mention, you can SEND A TEXT to customer service and a real human will respond to you! Very cool. read more

For anyone who is unsure or would like to know how was the process of switching from Comcast to Sonic, here is my personal, regular Joe experience: I received a mailer from Sonic saying that they are giving away 3 months free internet and that it's $40 a month for a year ( I read the fine print and it goes up to $50 after a year, more on that later) I signed up online with the promo code (no need of a code, just a simple google search will get you to the same promo page). I did this on a Sunday and had them come in the following Saturday morning. The time window was 8am-12pm. Saturday comes and the tech named Jackson C. arrives at around 8:30 (for me this was such a nice surprise since in all honestly I was thinking they would show up closer to 12pm. Jackson had a mask, was super friendly, polite and told me how most people are just as excited as we were about getting fiber optic and ditching Comcast and At&t. The installation took around an hour I would say. He didn't leave till I was online (I had an Eero router ready for set-up since that is the router Sonic recommends). In conclusion, I can tell you that the hype is real, the speeds I am getting is around 500-600mbps and that is because my devices don't support 1gbps but jumping from 100mbps to 500 mbps is such a big jump! I was paying $45 for Xfinity so I am getting a great deal with Sonic! And to top off the cake, I called Xifnity to cancel my internet as soon as the installation was done and you know what Xfinity did? They hang up! Called again, cancelled, and I will happily pay them my balance of $6 to hopefully never go back to them. Thank you Jackson and thank you Sonic for disrupting the internet landscape. read more

Sonic - Such fast speed! I went from 100 mbps to almost 600 mbps!!! - Internet Service Providers Near Me - Santa Rosa, California

Sonic is an excellent internet provider if they provide you internet, however, they offer internet through At&t in some instances. If you sign up with Sonic through At&t, prepare to be very disappointed. Sonic can't service the units, sonic can't restore internet, sonic can't send workers to your location and so far, I have had better luck calling At&t myself than using Sonic. They also charge a premium. It would be cheaper to simply use At&t since you will be using At&t anyway. *edit: I eventually got actual Sonic internet and it worked great. Updating the review to reflect. Still hate At&t though. Lol read more

It's been an awesome experience since we'ed switched to Sonic. The service was down (after many months). Their customer support was super responsive. Bhazad, the technician that came out was very knowledgeable and quickly got our service back. -Happy Customer read more

I've had Sonic for a week now and so far it's going great. We had a very helpful salesperson Taylor stop by our house in San Leandro and explain the features and the process. He was patient with all our questions. Not only was he patient but he had a very good understanding of the technology as well. Viktor who was the technical person was really good as well. The entire process was a breeze for us. Thanks so much! read more

I honestly can't say enough. TJ (our field tech) was so incredibly helpful it's hard to put into words. He was professional, hard working and vested. He would not stop until everything was perfect. We are very happy with Sonic's service and customer service. If you are thinking about switching over, do it! You won't regret it. read more

Recent Outage (August 2024. Oakland, CA) lasted over week with zero communication to me, the paying customer. Zero coordination between customer service and tech teams resulted in hours of wasted time and needless tech visits troubleshooting an issue that was external to my home. Zero interest in communicating accurately, fixing outages (1 week to resolve an outage affecting multiple neighborhoods!!) or retaining me as a customer. Good bye, Sonic. MB read more

After a power outage, my internet stopped working. Called Sonic that night and right away actually talked to a person. He tried doing some things from his end and when that didn't work, he scheduled a technician to visit the next day. Next morning, at the beginning of the service window, technician called to make sure he could come. V nice guy who replaced the router and got my internet working again really quickly. I switched to Sonic awhile ago from Xfinity, mostly to save money. Speeds seem to be the same or better, and I just had a great service experience. read more

Sonic's internet quality has always been weak - it barely covers two rooms in my San Francisco apartment. At one end of the apartment it doesn't work at all. When I called customer service I was told this was often the problem with old buildings in San Francisco, that the internet will not go through the walls. So I stuck with it. At least it wasn't as expensive as Comcast. But today when I canceled due to moving, I was pretty mad when they told me that I have to keep paying the bill until the middle of the month and that I would have to pay a $15 charge - or as the rep insisted NOT a charge, but the payment for the UPS sticker to return their box. read more

I had Sonic's DSL service in Alameda for a little over a year before returning to Comcast. On the upside, Sonic's installation was smooth, the service itself was reliable (more so than Comcast), and I liked the interface of their webmail. On the downside, I found their pricing/billing practices to be deceptive and annoying. It begins with their webpage where, as of this writing, they say they offer service starting at $39.99. So that's your monthly payment if you get their cheapest service, right? Nope. There's no way you can get that price. My bill ran about $55.50/mo for their cheapest service. Most of the difference was for the required rentals of a modem ($6.50/mo) and a useless telephone connector ($6.50/mo). And no, you can't purchase your own equipment to get out of the rental fees. You'll also get hit with an litany of taxes, surcharges, and fees that round out the actual monthly price--a price that isn't revealed until your first bill. Don't like it? Tough; they'll charge your credit card anyway. As you might imagine, the rental equipment then sets you up for a difficult exit when you finally decide to leave. The useless telephone connector that I never took out of the box? That'll run you $50 if you can't find it now. Don't like that? Tough; they'll charge your credit card anyway. Though that does raise an interesting question: If it's really worth $50 (doubtful), then why don't I already own it now having paid $78 over the past year? My recommendation: Keep it with the rental modem so you know where it is when you finally pull the plug. Though that day will hatch one last surprise: Cancelling your service takes 30 days. Sonic will prorate your rental fees to the date they receive your equipment, but the service fees will continue for the full 30 days even though you can't possibly use the service without the equipment. Don't like that? Tough; they'll charge your credit card anyway. My recommendation? Initiate a charge-back on your credit card. There's no reason to have to put up with that kind of behavior. Consider it a partial fulfillment of their falsely advertised price. read more

Sonic - From www.sonic.com (03/16/2021) -- they say you can get internet service for $39.99/month. But you can't. Expect to pay at least $55/month. - Internet Service Providers Near Me - Santa Rosa, California

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Got my fiber set up from Darin H today. Darin worked with my house's unique needs and thought through a very creative way to get the house wired, despite the short fiber drop. He really did a fantastic job, and the fiber is performing exceptionally as a result. Very thankful for Darin's work and Sonic is lucky to have him and his expertise. Thank you, I only wish Sonic offered 10GB service in the Sunset! read more

Greg Lee did an amazing job with installing my internet service. The entire experience was wonderful.

I've had sonic for a few years after leaving AT&T. Only to learn that essentially, they lease their lines from AT&T. Got a funny story about how my dsl isn't fiber but copper, via the AT&T tech who fixed my wires the last time... Sonic was okay service initially. This past year, starting in January, I have had nothing but trouble with my internet service. It's as if I were living in 1996 again with dial up and lousy connectivity. I noticed I couldn't stream without problems like freezing or "no internet connection." I get that no connection warning so frequently, I wonder why I even pay for this service. Can't do Zoom meetings or Facetime without issues like call drops and freezing and crappy sound. Kind of problematic since I do a lot of work through digital video calls. My deposition next month should be a real laugh riot. At first they claimed it was my router. So, I got a new one. After I installed it, I still had problems with connectivity and streaming. I call for help again. I'm told there's nothing more they can do. There's no way to improve the service, there's too much traffic when I Zoom, Facetime or stream video. And if I want better internet service I will have to find a different provider. They don't want to do better. They didn't even try an upsell. This on top of being charged for a phone line/number I've never used and never wanted (something about some telephony regulations and crapola). Thank goodness for my cell phone carrier and their excellent service and connectivity. Sadly, they are phone carriers only. My advice is don't go with Sonic. They don't care. read more

I recently made the switch from Comcast to Sonic. The internet speed and consistency has been amazing. I'm so happy that Sonic finally came to my area. Steven Reagan was the technician that did the install. He is incredibly knowledgeable, patient, and professional. I asked him MANY questions, and he answered them all without hesitation. If I ever need a technician to come to my house again, I will be definitely request him if he's available. read more

They have been a dream to work with and until two days ago I had no problems with service. I lost internet access through no fault of theirs, but the Sonic team was quick to identify and resolve the issue. The technician (sorry I didn't ask your name!) who took my phone call was thorough, knowledgeable and patient. He was able to get a secure an appointment that afternoon. Jerry Martin, my field service lead, was equally knowledgeable and professional. He quickly identified the source of the problem. Within one hour I had four service trucks and seven more Sonic employees re-establishing my service. Jerry made sure that everything was operating correctly before he left. My only regret with Sonic is that I didn't have an opportunity to sign up with them sooner! Thank you so much! read more

Loved the service ever since pandemic times when I dropped Xfinity. Not only is it fast and reliable but never had any issues of being down or out. I need the internet to telework and upload things. It is true that there is a lower price the first year but after that they raise prices! But I believe you get what you paid for and fiber optics is the way to go! read more

Sonic is outstanding - installation team was on time and very professional; install was neat and clean. Service is rock solid - 1GB/s up and downstream, ping is fast and jitter is super stable -- both great for video conferencing. We have a lot of high-bandwidth users in the house, which is not a sweat for Sonic at all. +1 would definitely recommend and would buy again read more

Sonic shipping team is horrible - I told the tech rep that they have to put my unit number on to deliver the equipment but they never did. They probably did an address check and auto deleted my unit. How you going to shipping equipment to an apartment without a unit... Btw, this is not the first time - like 10th time. Please hire someone that's not a bot because you are wasting your money by having this reroute back to your company. read more

Install techs showed up on time, explained everything to me, listened to my thoughts on install, suggested what they thought would be the best way to route the cables, boxes, etc. and got 'er done! Once the equipment was installed they ran into a technical problem initiating the connection and called in a different technician that was able to solve the problem. When they left my house, I had a new internet connection. Eduardo Garcia was the lead tech that did the install but all techs that showed up were just as pleasant and cordial as he was. Sonic must have great hiring practices because I felt like a customer should feel after a service like this. read more

There were some issues with the initial install but Rodrigo and José went out of their way to ensure things were done right. They were professional, responsive, and very efficient. Despite the weather, they easily got the fiber to the middle of the house where all my existing network gear is, and the single eero Max 7 router covers my entire property very well. I couldn't be happier with the install. I am now seeing 9.0+ Gbps on all my capable devices. read more

The difference between #Xfinity and #Sonic: the first one is like having a wisdom tooth pulled with no novacaine. Sonic is like a Hawaiian vacation in comparison. You can talk to an actual human (not just auto responses) to set up order, get honest facts. The installer walked into hella complicated system and stayed all day to solve it, and tech support just walked me through set up of all my devices. Cannot highly refer this experience enough! Oh ya, it's faster and less expensive, too! Go ahead; divorce Xfinity and their atrocious customer non-service!! read more

I signed up for Sonic today. The same day, I was about to get an appt for noon - 4pm. Franklin came about 10 minutes early, called and texted (I wasn't expecting them to come on time). I showed Franklin where my previous internet setup was. After testing the wires, he quickly assessed that there was probably a Media Control/Patch Panel. I wasn't sure what he was talking about, so over time we found the other phone/Internet outlets. Franklin explained that my wires had been daisy chained/connected which was fine for phones but not setup for the internet. The panel was required to setup my internet. After he had troubleshot the wires in my place and the control room in the basement multiple times. He called the office to see if they had any record of where the panel was. Eventually, he found the Patch Panel in a closet that I looked in but missed because I only looked at another panel in the closet. Franklin was very nice about it, and reassured me that I wasn't his worst customer. After finding the panel, he quickly finished the work and cleaned up after himself. This is only my 2nd review on Yelp, but Franklin was so patient and knowledgeable! read more

Sonic - My internet speed after signing up. - Internet Service Providers Near Me - Santa Rosa, California

Sonic Field Technician, Christian Marquez did a wonderful job fixing my internet connection. And walked me through the connection issue and how he fixed it. He also provided some great tips on using the Sonic service. read more

There was a service issue. David Johnson came to visit. In no time , we were back up running...streaming...playing fortnite again. He was very professional and a pleasure to work with. read more

I got their top tier package so your mileage may vary but the service never goes down, gives the actual advertised speed, which no one ever does, and in all the years I've used them I've never even had to contact customer service once. Absolutely my first choice in home ISP. I wish I could get them where I am moving to but sadly they don't service that area yet. If they ever do I'll drop whoever I'm using and switch back to Sonic immediately. read more

In May 2020, I switched to Sonic 1 GB Service from AT&T in North Berkeley and have never regretted that move. Sonic has been down only 2 times since 2020 and one time was for scheduled maintenance during the night hours and service was back up early the next morning as scheduled. Installation of the fiber cable was seamless. I have not ever considered switching to any of the other internet carriers even at a lower price. Billing has been straight forward without any issues. My brother and sister are hoping Sonic will be in their San Francisco Bay Area neighborhoods soon. read more

I own a business and I have had Sonic for the past 3-4 years. Their customer service is superb. The internet speed is unbelievable. I have never had any downtime AND their Pricing is amazing compared to other competitors. They have only raised my pricing one time and that was minimal. If they service my home area, I would use them in a heartbeat. read more

Quick, easy, and transparent sign up process thanks to Robin. Large gap between signing up and the soonest installation appointment, unfortunately. David did a thorough and professional job on instal day. He was early for the appointment and very respectful. Thanks Team! read more

I have had Sonic since before gig speed because I love that they are a local company and provide excellent customer service. I recently had an issue with my service and both the representatives on the phone and my tech, Rocky that visited the next day were friendly, professional, and extremely helpful. They were all extremely patient and persistent in troubleshooting and getting me back online as quickly as possible. read more

I've had the Sonic 10 GB/s service for several months now. The connection has been trouble-free and I've been able to consistently achieve speeds of 2.5 GB/s. I can't test any faster than that because my home equipment doesn't support it. The value is very good - $50/month and that is not an introductory fee. Installation was no cost, and very well done. I had AT&T fiber previously and the installation was done much more professionally than AT&T. Highly Recommend read more

Our Sonic Fiber internet in San Francisco has been awesome since day 1. Speeds are always high and we've never had an outage. Our technician Christian Marquez came by today to fix an accidentally cut fiber cable. He was friendly, professional and got the job done. Sonic phone customer support is also fast and excellent. It took less than 24 hours for our repair! read more

I'd previously been a Sonic customer for some years in the past, and when I came back to the Bay Area, Sonic sent their tech, Daniel Kendall, to wire up my apartment. I gotta show you the picture of the network box after he wired everything up. It was a *mess* in there before! That's my own Eero router that he cleanly zipped to the inside of the box, and the wiring has been tied up and organized too. It was such a nice surprise to see that under the hood when I had to switch the wall outlet afterwards. I haven't been in a datacenter for ages, but it reminded me of what it looked like when people *care* about a job. Thanks so much, Daniel! Thank you Sonic, for all these good years of service! read more

Sonic - Internet Service Providers Near Me - Santa Rosa, California

Be careful when you sign up for a "free" trial - I tried the sonic "free trial" for one day and told them no thank you (download speeds faster, but upload speeds way slower). It took 6 months for me to notice that they were billing me for internet that I never used and never signed up for. Plus, they were renting me the free trial equipment! Total Scam. And, although they promised to refund "a portion" (?) of the payments they never did. read more

Shawn and Max came to do the install. Very professional and friendly. They were quick and clean. The install is immaculate, with an amazing attention to detail I've never seen from other companies. Security is important to me. They went above and beyond to ensure a secure installation location. Whereas ATT had placed my outside fiber box in a location easily cut by anyone, Sonic installed the line where no one without a ladder could reach, helping guarantee my wifi cams continue doing their job. My speed is hitting 8+ Gbps for $50/mo! This is hard to believe. What a deal. I had ATT, but they recently bumped my service from $45 to $65 for 500Mbps. Happy to have 10x faster speeds for less money and significantly better customer service. Everyone I've interacted with at Sonic has been great, from sales to tech support to the guys on the poles and ending with the installers Shawn and Max. Very happy. Highly recommend Sonic. Thankful they moved into my neighborhood. Definitely recommend using Sonic. Great company. read more

Annalysse came to my door to communicate that I should expect to see some work trucks around because Sonic was doing a installation in my neighborhood. While telling me about the planned installation, she asked if I would be interested in what Sonic was offering, faster internet at a cheaper rate than what I was paying for. Based on the open communication and easy to understand concepts, I signed up. read more

I wish I knew about Sonic sooner! I got a random mail advertisement sharing a promotion which was way more advantageous than what I was paying for Spectrum. I decided on a whim to call Sonic and see what was the catch. There was none. I was able to cut my bill by $100 which felt great. They provided me similar wifi service and helped set up home office internet service. They were easy to work with for installation and the technician, TJ, was friendly and efficient. Was so happy to cancel my old service and go with them. read more

Everything about Sonic is fantastic! The price, the speed, their customer service, and the installation process were all superb! My tech David Johnson rocked! read more