Najib was my technician; he was on time, 8am sharp on a Sunday. He was very kind and even had boot covers to protect my carpet from his boots. It was very rainy and windy but he showed no annoyance or frustration as he had to walk around my building. He maintained a positive, good spirited, and professional attitude throughout the visit. I valued his help and will definitely recommend sonic to my family and friends. read more

Sonic - Router and wifi - Internet Service Providers Near Me - Santa Rosa, California

Jerry Martin did a great job on the installation! He communicated each step to us and was very quick and helpful with the installation. Highly recommend Sonic. read more

I just call in the office to cancel I was told I have to pay a full month of their service which I no longer use before I miss their billing cycle And they do not provide any box for you to return their equipment I will not even consider them again if that is the level of service read more

Painless install, fast speeds, worked with Louay and Kenneth on site who were professional and detailed.

Great service and value. I am completely satisfied with Sonic. Great technical support. read more

I need help getting the internet phone line set up. Vadzim came out and set it all up in no time. 5 stars.

You can't go wrong with Sonic. Sonic gives you the best connection to set up your router and get great speeds to run all your devices. Their customer service is superlative! read more

Sonic tech Louay Shabaan did a great job with the installation, very satisfied with it! Tech was very professional helpful and fast ! Highly recommend sonic for fast internet!! Also don't mind that bullet hole on my wall it's Oakland read more

Najib did a great job identifying the issues with our modem and troubleshooting why we lost internet connection.

It didn't start out so well because they didn't have that many technicians but Thomas went out of his way to make sure he came to do his job and when he wasn't able to finish the job he make sure he was able to get another technician to come and finish it and the technician was Ricky Turner he came and conquered and completed the job. Both of these were very knowledgeable and thorough about the work they were installing. Any questions I had they answered it. Thank you Thomas and Ricky for doing an outstanding job. read more

Simple, Fast, and cheap internet over fiber. I have been with Sonic for a decade and have no complaints. It rarely goes down, maybe once or twice a year. It's something I rarely even have to think about. I pay for 1GB and get speed tests in the 850-950 MB. read more

TLDR; (Too long didn't read) They are awesome. 0 regrets. They are not Comcast or whatever big megacorp. Support your local company, Sonic. I've had sonic for several years now and it's been fantastic. They're affordable in relation to the competition. I used to have Comcast and used to count down the days until I could switch to Sonic. I remember the day I cancelled my Comcast service to switch over. The Comcast representative asked why I was switching and to what service. Once I said I was switching to Sonic they didn't even try to keep because they knew Sonic had them best at the time. I lucked out and probably had a really honest Comcast representative. Sonic is a local company that has never surprised me with fee increases that weren't already discussed. For example the increase from the initial offer of $40 to the new rate of about $75. There might be other services that offer faster speeds, but I don't switch because that would mean I'd have to switch to Comcast or something else. Then I think I'm going to have to be on the phone with their customer service and that's something I don't want to do. Since I'm on the topic of customer service, in the 5+ years of being a Sonic customer I count on one had the number of times I've had to call Sonic. Each time was an awesome experience where they did not try to upsell me. read more

Entering someone's home without permission to make a sales pitch and refusing to leave when the person says "Sorry, not interested" is unacceptable. A couple of months ago, I was sitting in my car which was parked in the garage, and a young woman, maybe in her early-20s, walked into my garage and up to my car window. She began her sales pitch by apologizing for startling me, saying that she "totally understood" because she supposedly gets startled all the time. Okay. I forget if she told me her name, but she began her pitch by saying that the company she works for was going to be in the neighborhood doing stuff, and that she "wasn't there to sell anything" but was there to tell me about some deal they had for their service (which basically is the same thing). She asked if I was the homeowner, and I made the mistake of telling her that I am not the homeowner, and that the homeowners are my parents. Then she asked if she could talk to them. I told her that they don't live here. She then asked, or rather, demanded, that I give her their contact information. I told her no, but if she had a business card I could give it to the them, and if they were interested, they would call her. She said that she didn't have a business card because she wasn't the one who would be doing the work. I asked her if she had the business card of whoever she worked for. She asked why I couldn't just give her the my parents' contact information. We went around in circles several times; her telling me about this deal her company was offering while insisting she wasn't there to sell anything, and asking me for my parents' contact info, me telling her that if she had a business card, I could give it to them and if they were interested, they would call her, and her saying that she didn't have a business card because she wouldn't be doing the actual work. At this point, I was getting very frustrated, and when she asked, again, why I couldn't just give her my parents' contact info, I said that it was unlikely that they would be interested in whatever she was selling. She said that she wasn't there to sell anything because they were going to be in the neighborhood regardless. I then asked if it would be possible to opt out of this service. She said no, because there wasn't anything to opt out of. I tried to be as polite as I could while reiterating that we weren't interested, but I was becoming increasingly impatient. I finally got her to leave, but as she was walking out, she said "Someone else is going to come by later and they're going to tell you the exact same thing that I was!" The way she said this honestly sounded rather threatening. And again, she was in my garage next to my car, not at the front door. Had she come to the front door, she would've seen that I have a "No Soliciting" sign. Why have I waited two months to write this review, as opposed to immediately following the incident? Because due to how anxious I was, I couldn't remember the name of the company she said she was with when she came in, but I was pretty sure that it began with the letter S. During this whole exchange, I was trying to see if she had a name tag or anything with her company logo on it, but from what I could tell, she didn't, and because she didn't give me any sort of means of contacting the company, I had no way of looking them up. It wasn't until earlier today when I saw that someone left a flyer from Sonic hanging from the door handle saying that they would be in the neighborhood installing everything that I remembered the name. To the executives at Sonic, if you're looking for potential customers, you really need to train your sales representatives better. It's one thing to come to the front door, but it's another to enter somebody's garage and refuse to leave, and instead practically demand them to give you their contact info. read more

Do yourself a favor and ditch Xfinity and go with Sonic! Let me count the ways: Dependable fast WiFi Costumer Service with real people who answer the phone Aesthetically pleasing wires (thin almost invisible as opposed to be ugly wires). Almost half the cost of Xfinity! read more

I get a reliable 10G fiber service in San Jose (Naglee Park) from Sonic. The price is unbeatable.

$86 monthly in West Berkeley. I have had zero service issues in about 4 years of being a customer. I switched from AT&T. Sonic is great. I was unfamiliar with their business. Speed and reliability. read more

Sonic easily has the best customer service of any of the internet providers I've had. We have a lot of internet needs- my husband works from home, and his job requires him to upload/download/livestream videos a lot. My kids like to stream videos. I like to play online video games. We can do all those things at the same time! We have their fiber internet, and the speed is fantastic. We had to call out a technician recently, and it was so easy to do. Rodrigo came out the next day, and totally fixed the problem! Quick, kind, professional. Sonic is a shining example of superb customer service, and I recommend them to anyone who will listen. read more

Yesterday at noon, I requested service from my home. Before one, Greg Taylor showed up and completed everything quickly, professionally, and with a smile. I don't think I've ever had a technician on site so quickly after I requested one before. Sonic has been providing me with great service for years now and I'm very happy with the extraordinary service that Greg provided! Thank you ! read more

I got Sonic internet installed yesterday and the 4 techs who came Nicholas Devine, Drake Josephson, Damian Mendoza and Jonathan Mankin to put in the drop which they spent all the time it took to get it to my house instead of just saying we can't get it to your house then the installer spent hours getting it in really neatly it is invisible in my house. And the value less than half of what I am paying now. The install was free too how rare is that and a great job too. The service was installed 4 days after I ordered it not weeks. How nice to get a live person when you call and also a live person in tech support who are happy to help you solve any problem that you don't understand and need help with. What a great experience start to finish. Thank You read more

My services provided by my Sonic technician, Rodrigo Murillo were outstanding! He not only got to my home ahead of my scheduled time, diagnosed my internet issues and went above and beyond to resolve my issues and updated my equipment and stayed to ensured everything worked appropriately. Im so fortunate to have chosen Sonic as my internet service provider! I would have given him 7 stars if i could have read more

Sales lied and said I could have my connection without renting a router. Then told me they never said it. Never allowed that a sales person may have made a mistake. Router I have to rent for $17 a month is a 15 year old piece of crap with no features. Service has always been through AT&T and it is horrible. Often below 3 Mbps with ping times rarely faster than 80 ms. Worst part is support personal that shrug off their lies and then say there's nothing they can do about the speed. They really don't care at all, being condescending and dismissive. read more

Hard to describe how good the service is. As a disclosure, I am not using the phone service but the internet is consistent and -while provided by AT&T- often Above advertised speed. Overall, installation was scheduled many times (too much demand I suppose), the installer was cordial and efficient and sonic support was flawless during the numerous rescheduling (4). The service is reliable, fast and consistent. Highly recommended. read more

Shawn Zieske, field service technician, arrived on time at my home to fix an issue with our internet. He went above and beyond what he needed to do, and was completely professional. I was very impressed by how quickly and efficiently Shawn worked. Thank you! read more

Internet drops constantly. Sonic tells me everything looks good from their end. Looking into a different provider. Ps was fine for about a year not a single issue and now we might get an hour of WiFi before it drops and we have to reboot everything read more

I have been a committed Sonic customer for years. In addition to fast, reliable internet service, the company provides the best user support I know of. When I call with a problem, an intelligent, polite and well-informed person answers the phone without a phone tree delaying access. They have always understood my issues and fixed them immediately. In this day and age, that is exceptional and keeps me subscribing to Sonic. read more

The speeds are not as good as advertised, and their advertised rates don't include the phone line that you have to get with internet, which jacks up the monthly rate by roughly 50%. When I discovered this and called them, their response was "there is an asterisk on the advertised price, so the additional 50% cost is totally legit." Double check what your total bill will be before you sign anything. read more

The service and professionalism that Najib brought was excellent. He assisted in ensuring that we were able to connect to the internet when we were having initial issues and he managed to figure out the issue without leaving as other techs from other companies have before. Thanks again! read more

They installed a utility pole without informing me.. Had someone banging on my door to move my car who didn't speak English well and just handed me a flier with sales information and a phone number that they were supposed to put on my door giving me 10 days notice. Called the company to verify because some guy just said they were going to dig a 5ft hole in my yard next to the PG&E pole, (apparently it's temporary - 5 months?) the sales rep on the phone said there should have been notice and signs on the street when there was no notice at all. And then they ask me if I'm looking for internet service, like what?! Would never pay for their service when they can't even inform me that they're installing a giant pole in my yard.. extremely frustrated by their nonchalance about it, the lack of warning, and disappointed by their poor communication. read more

Sonic - Poor communication - did not receive this until someone was banging on my door to move my car to install a giant utility pole in my yard. - Internet Service Providers Near Me - Santa Rosa, California

I have been a long time customer of Sonic and I've always been happy to have them as my Internet provider. They're a company that puts their customers first and their customer service is always on point. Also, shout out to the Field Service Technicians, Carl H. and Antonio M., for the excellent service during a visit to upgrade my modem. They were very professional and extremely accomodating. Overall, I would highly recommend ditching the big ISP companies and switch to a more customer focused, and wallet friendly company like Sonic. read more

Sonic has just brought their 10Gbit per second fiber internet to our neighborhood, and having signed up a year ago, we were one of the first houses to be connected. Their service is outstanding, with ample email and text warnings and technicians who actually appear when they're supposed to! Our installer, Christian Marquez, was super nice and highly proficient. The installation could not have gone more smoothly, and we had a great conversation about our mutual love of growing plants. We've had different providers over the years but Sonic was the smoothest and most hassle-free changeover ever, and the service seems ultra fast and very reliable. The fact that Sonic is effectively local to the Bay Area, being based in Santa Rosa, is a nice plus. Five stars all around, especially for Christian. read more

Have nothing but the best to say about Sonic service and support. Their connection is rock-solid and faster than a flying duck. Their tech support is prompt, even during busy times . . . leave your phone number, and a real, live human being calls you back, within minutes has been my experience. The icing on the cake is that the person calling back understands their technology, and is able to get you back up and running within minutes. I would highly recommend Sonic, especially after my miserable, convoluted, inefficient experience with the "Big Ones"! PS, I am a humanoid, not a robot, and am in no way connected to the tech industry. I am a small business owner in the building industry. mb read more

SONIC IS AMAZING!! So far Sonic is FAR better than ANY provider I have ever had. Darian Hancock installed our service and he was more careful and considerate than any installer I have had. His work is very tight and beautiful on your house. He spent time to help me optimize my personal routers and mesh network as well. Around the neighborhood the MANY installers and crew that have descended like locusts as they install for hundreds have been uncommonly friendly. quickly offering to move their truck and just being overall nice. So far the experience is on another planet as compared with Comcast, and really better than any provider I have ever had. And the service is *****FAST***** too. I will try to remember to comeback in a couple of months to provide a reliability update, but I am expecting the service to be super reliable given the way that data is making its way to the backbone. read more

I've had Sonic service, both DSL and fiber, for 15+ years and have had nothing but good experiences with them. Their customer service is the best without a doubt. Their tech support people are all local and actually know what's going on and not reading from a script. The only downside to Sonic is that they're not available in all areas. read more

Our WiFi went down from PG&E's incompetence (what else is new) and Sonic blessed us by sending Kelvin to fix our WiFi. I know it was a good sign when he walked into our apartment, and our two-year-old cat, Miso, bunted him immediately. He was able to fix the issue quickly and now I don't have to continue to spend an arm and a leg on an overpriced San Francisco latte at a coffee shop to get Wi-Fi. Thank you Kelvin Alvarez for saving the day!!!! Get this man a PS5!!! And go niners! read more

Sonic - Miso checking out our freshly fixed router - Internet Service Providers Near Me - Santa Rosa, California

I've had nothing but positive experiences with Sonic.net ever since the DSL era, when I was first a customer, and now with their fiber service. They send timely updates right up to the start of my appointment, and the technician even called to say he'd arrive in five minutes. The technician (Edgar A) was knowledgeable, efficient, and approached the job with a great attitude. The technician and I tested my MacBook using a Thunderbolt 3-to-10 GbE adapter and reached speeds of 6 Gbps both up and down. Unfortunately, my router is outdated and tops out at under 1 Gbps, so an upgrade is definitely needed. At the moment, it feels like buying a Lamborghini and then taking it off-road. read more

Robbie in technical support is the best. Helped me out and answered all my questions!

Sonic is the BEST! I'm so grateful I switched. Their service is fast, the system never goes down and customer support is exceptional. I couldn't be happier. read more

We just switched from Comcast to Sonic Fiber last month, we use two Eero Pro 6E rounters, one for each room, have no problem with internet speed at all, customer service is great, what is the best about Sonic Fiber, save lots of money for your internet. Highly recommended. read more

I've been a Sonic Internet customer for 15 years - first DSL then fiber. I have never been disappointed with the service nor customer service. The DSL was as speedy for the time. The fiber is totally fabulous with nearly 1 gig bandwidth up and down. read more

Sonic has some of the best customer service I've ever experienced. Not to mention the technicians really know what their talking about! I had my service installed fast and efficient which allowed me to get back to what I was doing with minimal delay! Thanks Sonic! read more