I had a very bad experience at this location. I was parked at a stall and placed my order, but the employee forgot one of the milkshakes. When I gave my debit card, she said it would take a while to process. She later came back and said their system was down. Then the manager came out and asked for the food back, claiming my card was declined. I explained that the employee had already told me their system was down, so that didn't make sense. The situation escalated and the manager even threatened to call the police. At that point, I returned the food and left. I later contacted customer service and filed a complaint. This was very poor customer service and extremely unprofessional. I hope this location improves how they treat customers. read more

Sonic is the classic drive in for consistently delicious thick, restaurant-style onion rings in the fly. Jayden was a friendly face along my travels bringing my food fast along with a fan favorite - Cherry Limeade sweet/tart FTW! read more

Went through drive thru on the way to Vegas . Just for a drink and a snack .young man that took our order was very courteous and spoke so clear over the speaker so no issues . Green chile hatch burger was good and of course the onion rings , the ice tea was freshly brewed so all was good .This was Saturday September 7 ,24 Food was hot and service was good didn't have a long wait . No complaints that day was a good day keep up the good work ! read more

Had to wait for quite a while for one drink that was not made right either. Ordered an ocean water with blue raspberry, vanilla and sweet cream but realized we just got water with the additional flavors. Unsure why service took so long and on another note this sonic has issues not getting the order right when I ordered on previous visits. Would recommend checking your orders before you leave! read more

Most disgusting onion rings I have ever seen from this location, the service and food are at the lowest quality they have ever been. No drive in available at this location, the longest and most dangerous drive thru you will experience and the food is horrible. read more

Sonic Drive-In - Burgers Near Me - Grants, New Mexico

Sonic just lost our business! We frequent this sonic for our drinks especially during happy hour and the discount on drinks through the sonic app. My friend had placed an order through the app and went to pick up his drinks like many times. Today he was given the wrong order and they did it twice. Asked him what his order was and asked his name. My friend said he got upset and asked for a refund. Don't know why today was so different from all the other times we've gone to pick up our orders. I wasn't there to witness the confusion but he came home with no drinks. Manager told him that he needed to call corporate to get his refund back? To me, paying for something and not receiving what you paid for is considered stealing. Now, we will not bother calling corporate but let this particular sonic have that $4.00 and some change, tip included and bad customer service for loosing frequent customers. This sonic needs better trained staff and a new professional manager! read more

At night time, the staff will not do Stall service. Try to force you to Drive Thru. Do not use drive thru unless you want to wait 30-45 mins read more

Craziest experience ever place closes at midnight go there at 10 o'clock car in front of me orders gets her food and leaves as I sit there at the speaker for over 10 minutes no one ever answers me so I pull up to the window they look at me and walk away I knock on the window they look at me again set there for another couple minutes knocked at the window a few more times and honked my horn a couple times they just stared at me and walked away never once acknowledged me also as I was at the window I called the phone watched the girl pick up the phone and set it on the counter craziest operation I've ever seen would think they would provide better service considering they are the only food open past 10 PM in the town definitely won't be going back read more

Sonic Drive-In - Burgers Near Me - Grants, New Mexico

Well, used the app.... you know... to make it quicker! Lol. NOT. After "checking in" at the stall they state they are "preparing my order". Wait.... then why did you have me PICK A TIME I WANTED IT TO BE READY? . Ok, ok, whatever... I can scroll some Pinterest for a few. After 10-15 minutes the little stall screen says "Adam is on the way with your order". Another couple minutes (maybe Adam got lost crossing the parking lot??) some fella (who may or may not be Adam) shows and starts handing me stuff. I'm like.... uh... these drinks are wrong, to which he replies "oh, well you can order another one if this isn't right. But you DID order the chicken strips, right?" No, home skillet. This is all wrong. So.... we wait again. Guess I shall hit the red button.... read more

If you are hoping on eating at this Sonic, plan to wait 20+ minutes for them to take your order. Not only is this location physically difficult to get to, the drive through moves slowly and no one answers the drive-in spots. DO NOT COME HERE! read more

If I could leave 0 stars I absolutely would. Just wanted simple lunch and instead of taking orders as cars pull up to order, they are only helping one car at a time. Started as a simple few cars and then we sat and there was a huge line by the time it was our turn to order. The drive through man was very slow also what should have been 5 minutes, was 20 MINUTES. I had asked for SAUCED popcorn chicken and got a splash of sauce if that. 10/10 won't be going back here for a pit stop on our road trips. read more

Sonic Drive-In - Sauced Popcorn Chicken. - Burgers Near Me - Grants, New Mexico

Clean, fresh, new-feeling establishment. We dined in since we needed a leg stretch break on our road trip. We unfortunately came in right after a large school group, but our food came surprisingly fast!!The staff was friendly, and we had an accidental double order, but it was all good. They had seasonal Easter/spring decor all around, which was a cute touch! We've never had Sonic before, and we were pleased. All day breakfast was a nice surprise (yay French toast sticks!) and blue coconut cream slush was fantastic! read more

Sonic Drive-In - Dogs and chickies - Burgers Near Me - Grants, New Mexico

Worst Sonic in the state!!!! I have lived all over the state of New Mexico, and have been a loyal customer to Sonic. However in Grants don't waste your time or energy.. you'll wait literally what feels like forever. And I'm a super patient person. And have never left a bad review anywhere. But something is wrong in this place! Go to Blake's lots Burger! read more

Waited in line for 10 minutes, got to the speaker to order my food and Ice Cream. Employee said there out of Ice cream so we ordered sodas asked for a strawberry Dr pepper they didn't have any strawberry either. Asked for onion rings and they're out. Finished ordering and got to the window to pay and got our drinks the Dr pepper was out so our drinks were just combination. Every time I was Ice cream for now on I will be going to Bluewater Dairy Queen. Sonic needs to do something with this operation because it's going down hill really fast and it's a shame because there's only a few fast food options in grants. read more

The Area Manager offered to let my 2 young kids use the restrooms even though the sign said restrooms are closed to the public (dining room was closed due to covid lockdown). She was very polite and accommodating to my family. We had to order in the drive thru as there were not enough employees to man the drive up spots. We had a complicated order and figured chances were high they would get the order wrong. The employees in the drive thru were nice, patient, and got the order right. Everyone was happy, and all the food tasted good. Get the hatch chilies on whatever you order, you won't be disappointed. Covid has made it very hard for businesses to even stay open. The Area Manager and employees deserve a good review. Thank you! If we ever roll through the area again on another road trip we will come back. read more

Extremely SLOW!!! Only are taking the drive through orders. We waited 15 minutes at the stall and then decided to go through the drive through. read more

Yoo-hoo! no line.. first one at the drive thru. Waa-Waa.. Waited more ten minutes for our order and they still didn't get it right. SMH

By far the worst fast food experience I have had in a long time. I pulled up to one of the parking menus pushed the red button, waited five minutes, nothing, they only had two other cars parked and one in drive thru, so I pulled out of the stall and went in the drive thru, there was a lady in front of me and she ordered two drinks and a large onion ring, that took them seven minutes, when I pulled up to pay the young man was very rude and was rushing me....I drove home about four minutes away, was hungry so I decided that I would eat my large chilli cheese tots in my car, pulled them out to eat and the entire bottom fell out onto my pants, if that wasn't bad enough there was not even a napkin in my bag, oh and no fork, was so upset I just threw the burger and drink in the trash.... Maybe sonic should hire better kids, because this store sucks and I would not recommend anyone to eat there at that slow food restaurant.....UNBELIEVABLE read more

I got the RT44 real fruit strawberry slush. Came quick and was cold and delicious. Tasted better than the one I had at the Gallup location. Tasted more like watermelon there. Glad to get a slush since we don't have sonic back in Los Angeles. read more

Sonic Drive-In - Burgers Near Me - Grants, New Mexico

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Beware - make sure the restaurant is open before you place a mobile order as the restaurant will be closed physically yet not shut off their capacity to receive mobile orders. The last few weeks they open and close whenever they feel like do not fall victim to this theft. read more

I have been to many Sonic restaurants & the Grants, NM location is at the bottom of the scale. Placing an order via the Sonic app is pointless because you have to wait in the long drive-thru line as their order stalls are closed & they have no online order pick up area. Also, don't bother ordering ice cream because their machine is always broken. I think Sonic Corporation should evaluate this location. read more

They have the best cream slushes. Also recommend the Lemmon berry slush. read more

Don't recommend stopping at this place!!!customer service is horrible!!line is always 8 to 10 cars long!! after waiting in a line that long you finally get to order 35 minutes later for them to tell you they have no food or the card machine is down horrible place they need new management or new employees read more

Worst dang Sonic I have ever visited. They can never get an order correct. They have closed all order stations and only running the drive through. 2 hours just to place an order. Traffic backed up into the highway causing multiple wrecks. Horrible customer service if you try to report anything. read more

6 cars back 45 minute wait and they got the order completely wrong. Employee rubbing her nose and the giving people their order several times. Not wearing mask and gloves. Sane employee gave car in front of us wrong drink and opening it, smelled it , splashed some drink on her nose, took it back inside and placed it on the counter. She was even sratching her skin. This place is gross. read more

The food here is very good. The only thing I don't like is there is only 1 entrance and 1 exit. It is on a very busy street, and it does get crowded. read more

Never go here if you are craving fresh fries or tots!!! Always stale. Burgers are good but we always have to go next door to McDonald's for the good hot fries. Don't waste your money or time. read more

So dirty. If you go inside after eating, you will be sorry. Must have very bad management. I usually like Sonic, but not this one. Go 1 block North to a very clean Blake's Lotaburger. read more

I've never been a particular fan of Sonic food-wise, but it's fun to occasionally do the drive-up thing. The only reason I'm bothering reviewing here is that the fellah who served us was exceptionally nice and attentive. And the cherry swirly thing really hit the spot for some reason. read more

Was very excited to go to Sonic as we do not have one where I live. Not feeling inclined to at least try this one never again. The little person that took my order inside didn't really have a good grasp of the menu and needed help tracking down a specific shake that was listed up on there menu board. She had to go get assistance from someone else, which is fine, but then the person that came out basically just said we don't have that. No explanation, no apology just a flat loud' we don't have that' I guess that explains why the first person couldn't find it in the cash register. So I had two people helping me and then a gentleman that I can only believe to be the manager came out and told them that he needed one back there and one up front. It's not exactly like they were screwing up or messing around, they're actually with a customer. Another downside was that the second girl to come out then, in front of me, said oh you should have done it this way. Clearly they are not receiving much training from their manager that correcting one another or be writing one another in front of a customer is for form. Can't really blame the little people much Since the manager is a fairly poor excuse if he can't see that both of these folks were helping me, and instead decides to bark out orders of where they should each be. They both needed to be there because one of them was having trouble. I wonder if this ever happens at places like in and out burger? read more

My family stopped in at Sonic over the weekend, and for 5 people to eat was gonna be $56 bucks! We said nope and went to Taco Bell instead. For some burgers and fries that we'd have to eat in our car, $56 bucks people! Those chicken sandwiches are $6 bucks, and guess what, you don't get a drink or fries with it, oh no, of course not, that's extra. At Taco Bell, $7 bucks gets you a box with a Taco, Chalupa a HUGE Burrito and a drink! And you can eat inside. For $56 bucks you can eat at a real restaurant and not in your car. We will never go to a Sonic again! Sonic your prices are ridiculous!!!! read more

First time at Sonic and probably our last. Went inside. Waited several minutes for someone to take our order. Someone finally came after another customer went in kitchen and told them we were waiting. Started to give our order and the clerk went back in the kitchen without a word of explanation. At that point, we left and went down the street to McDonald's. read more

They are so slow and if you do complain they are rude towards you also there food is awful and they get your order wrong most of the time so if you want good and fast food and drinks go to McDonald's or somewhere else NOT HERE read more

There was miscommunication with my order and I was accidentally charged for two meals and they refunded me and let me keep the extra meal. Great people. 10/10 would come again. read more