Angel went above and beyond beyond with service! The food is awesome! It's sonic! So glad to have sonic in this area!

I love Sonic in TX. Was excited when they opened some in Albany. Unfortunately this location is poorly managed. I can tell the workers there do not care about customers. In fact look at the images. I ordered the special Tropical Heat Triple Smash. Ordered the triple since I know their smash burgers are like the size of sliders. You can see in the photo they gave me a double and the 2nd patty was only half a patty. Gonna write sonic as this is disgusting. Also, I used the app and got to their right when the order was ready. No one out front. Took 5 minutes for someone to show up and then 10 minutes later to get me my order. It was cold and inedible. Stay away from this Sonic. It is horrible and sad for Sonic. read more

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Ordered breakfast from here and had burnt up joint in our bag of food. Doors were locked to get in the store front so we couldn't ask for a refund. Would not recommend. read more

Sonic Drive-In - Burgers Near Me - Albany, New York

Waited and waited for someone to come up to the front to take my order, after 15 min of waiting still nobody came. 3 employees came out and saw me but still didn't send anyone up front to take my order. Avoid at all cost!!!! read more

I ordered online and waited over 20 minutes after the promised time to get the food. There wasn't anyone at the cashier. A couple people stuck their head out and said it would be a minute, but 20? I have never been to a Sonic and will never go again. The tots were bland, no salt or anything and they taste like cardboard. They got worse the colder they got. The burger is subpar and sloppily made. The "meat" just didn't look right. I threw it out. As we were waiting, there were also others waiting to either get their order or place an order. There just wasn't anyone there! When someone finally came out with someone's food, she was super rude to another person who was a DoorDash driver waiting for food. He was there before me so he was waiting a really long time. He ended up walking out with nothing. Garbage food, horrible service. Go across the street to Five Guys, where their burgers are always 100% delicious and fresh. read more

Sonic Drive-In - Burgers Near Me - Albany, New York

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terrible. slow. waited in drive thru for about 20 minutes for tots and a cheeseburger. the food was dry. terrible terrible place. do not recommend. read more

It sounds like this location is just CURSED, like the HoJo's that was here before. Reading the reviews- what gives? It's such a great location! read more

Food is good. Long drive thru lines. Sonic Drive-In is definitely for seated customers rolling up. I stopped by in one of the bays in the late afternoon, but all the cars in the pull-up line were given first dibs. I was left waiting for about 20 minutes and counting. They should interchange serving a car in line then a car in the bays. That would keep the flow of products, food and drinks more fair. The menu is still good (it was a while since I have been at a Sonic) but I noticed a lack of sort of updates or seasonal variations. I expected at least 1 item that was new, that I had never seen before that I could try. Apart from milk shake flavors I did not see much that caught my attention. The staff was friendly but relatively slow given there were only about 3 cars in line. Visitors in line were dumping their 2/3 empty soda drinks and the ice out their windows right in front of the Sonic building. Employees should allow that. I ordered some burgers and fries. The food was made delicately - not squashed - and the taste of both fries and burgers was decent. The cheese was sort of thin and all in all the food WAS hot when it was delivered. I would come back to this location. It was clean. Staff friendly. Food HOT! All in all a slightly above average Sonic, with a bit slow but friendly service in the Albany area. The booths and bays are covered so if it rains you are not in a downpour. This location makes breakfast faster than dinner in the afternoon I have noticed. Come here early on - or do yourself a favor and beat the lunch crowd early if you get hungry early in the afternoon.. Review: 5 read more

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These people can't get an order right to save their lives. First of all, their mobile ordering stations weren't working so we had to come in to retrieve our orders. Second of all, the wait for food was completely unacceptable. The food was done way later than the time it said on the app and my boyfriend ordered in person and they completely forgot about his order!! When he reminded them, he was faced with attitude and they had to be reminded about his Cherry Limeade and sauce for his tenders. Mind you, he only got 3 tenders and the things I previously listed. When I finally sat down to eat my food, I noticed that there was diced onions on my double smash burger and there was a lack of lettuce and mayonnaise like I had asked for on the app!! Safe to say, I will not be ordering from this Sonic again!! read more

Extremely Long wait times, 30 mins was the quickest, doors where locked when tried to go in, unacceptable was looking forward to my food

This place is actually a -100. I was driving to Lake George & stopped here as it's right next to a gas station & I needed gas. Well, this Sonic gave me more gas than the gas station next door. I got on the drive-thru line with 2 cars ahead of me. For the next 12 minutes, nothing happened. None of the cars ahead of me moved. That was far more than enough. My quick stop for a quick burger for the road was a disaster. I got out of line & got back on I-87. The management of this Sonic should be fired for allowing this to happen. Absolute disgrace. read more

Never leave comments but it must be said that this place is AWFUL. They don't service inside or the stalls, only drive thru. And saying they even service the drive thru is a stretch. DO NOT ORDER AHEAD. They will take your money and you will still be waiting 30+ minutes in the drive thru (even though all signs tell you you park in a stall). Just save yourself and go somewhere - there are plenty of options around. read more

Food is always cold and old. Never fresh. Or missing items. Or can't follow simple customization instructions. Service sucks they have to roll to place such as chick fil an and other places . Sonic is unpleasant I've had it 2 times in my life time and can say I HATE THE SERVICE AND FOOD AND WONT EVER THINK ABOUT EATING THIS AGAIN. read more

Second time I go to Sonic, second time I wish I didn't go. I hope I'm never convinced of going to a Sonic again. The places looks like it's slowly dying. It is dark and it is dirty. The patty on the burgers looked and tasted disgusting. LOOK AT THE PICTURE! WHAT IS THAT? AINT NO WAY THAT IS MEAT! read more

Sonic Drive-In - SONIC Cheeseburger - Burgers Near Me - Albany, New York

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Convenient off highway and we had never tried a Sonic before. Lots of options but we got the routine for comparison. French fries had odd taste and were super oily. Groovy sauce improved them. Cheeseburger taste was fatty like from home-cooking in a pan with the grease. But bun, tomatoes, onion chunks and pickles were good. Bathrooms were clean. Cashier was friendly but gone a lot, dealing with takeouts in a back area. BF says he will never go back, it was disgusting. I might try a hotdog or a shake. Def not fries or burgers. read more

Unbelievable it's called fast food not sit on your ass doing nothing while people on their lunch break wait for you to do something productive and of course, despite taking an astronomically large amount of time to make my food they still forgot my sauce and the drink I ordered of course I didn't have time to wait to tell them they forgot them because I was already five minutes late for work despite getting there a half hour earlier and the line wasn't even long at all read more

Messed up our order twice. When we got the final order (after two tries) it was about a third of the box of tots and looked like it had been partially eaten??. Would avoid this place like the plague. Genuinely upset bc I use to love sonic back home in the South, won't be back. read more

We don't have many Sonic-Drive Ins in CT so when I found this while on a road trip, I had to make a visit. The service was friendly and pretty quick. Our order was correct (but they gave me a double cheeseburger instead of a single-I hope someone didn't get screwed out of their order!)! The only issue was that it was less than lukewarm, like it was sitting out for quite awhile. The food was good but just not warm/freshly made. read more

Why did they give us toast!!!! The tender taste like fish!! Service was rude, but she had a nice wig!!!! The best part of the trip was leaving!!! NEVER GO HERE read more

Sonic Drive-In - They handed the Crispy Tenders - Burgers Near Me - Albany, New York

The people here are so friendly. Burgers were excellent as were the Baja chicken wraps. Will definitely be back again.

Their sign says open to 11pm .. doors were locked at 1045pm. Ordering and service was extremely slow!

I just stopped at the newly opened Sonic while I was driving back to Albany from Glenmont. I didn't order food but I spent a lot of time in line at the drive through. I can't be too upset with the employee at the drive through, it was his first day. Maybe the management could have done a better job with training or maybe not putting the newest guy on the drive through window. All seven stalls were filled, that's right... only seven stalls at this location. Only one drive through instead of the double ordering lanes at othet Sonics. I contibuted to the long wait in line by asking about my raspberry lime-ade. I paid an extra 49 cents for the raspberry flavor which the manager told me is clear. I expected red, similar to the cherry lime-ade flavor but ok, maybe it is clear. But convinced that the manager was telling me my order was accurate I drove home with my beverage. First sip to last, just lime-ade. Bummer! I'm not sure I'll be back soon. Maybe when the dining area re-opens I'll check it out. $6.88 for two medium sized sugary soft drinks. The busy drive through, inexperienced staff, and lack of open stalls makes this an undesirable stop right now during the COVID-19 crisis. Hats off to the for still working through it. I will mention they have delivery through Uber Eats and Doordash. read more

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Short staffed, service probably slower than normal but the guy that helped us worked so hard & was so nice; not sure if his name but he said he was normally just a cook & he was working the register just to help us. Super great guy, made it a great experience!! read more

sonic in glenmont servers: rude and not considerate of customers orders. customer service is terrible the staff is rude asf. food: gets orders wrong very disappointing drive up: takes fucking 40 mins to take your order and bring you out food its ridiculous read more

Amazingly bad. They have loud music playing so you can't hear them when ordering. The staff is surly. I should have followed my instincts and Left then . Food took forever and was cold and incorrect. Complained about the coldness and was told I took a bite out so I couldn't get a refund. Well actually was told they don't give refunds and the "manager" on duty didn't have the power to process a store credit Oh, when I opened the door where employees come out with your food, I saw the inside was DIRTY. This place is AWEFUL. The staff hates being there and complains about the management. I cannot find one good thing to say. Eat anywhere else. It will be quicker and better. I promise read more

Ordered my food 54 minutes ago, still no food. Pushed the button again after 45 minutes and had to repeat my entire order. Still waiting. This is the 3rd time I've been to this Sonic, and every time it's been incredibly slow. I wish I could leave negative stars, and I can't leave because they won't issue a refund and they already took my money. Avoid at all cost. read more

Whoever was receiving orders and was at the window was AMAZING!!! She made me laugh, flagged down the customer ahead of me bc they left their card...she was just all round awesome. So glad I stopped by today. I definitely will be returning. Your staff is a gem. read more

Waited at the stall for like 20 minutes and got no services after ringing the buzzer several times. Multiple cars were served ahead of me; they ignored me for some reason.. read more

Worst experience of my life. Waited 30 minutes for two milkshakes. Everyone after us was served including several large orders. Asked to see the manager. Waited 10 minutes while he attended to the drive thru. He then came out yelling for us to leave the store. Failed to issue full refund. Situation has been reported to corporate and we will never return. Screw you manager Parker. You managed nothing and failed to resolve the situation. read more

Worst experience of my life. Waited 30 minutes for two milkshakes. Everyone after us was served including several large orders. Asked to see the manager. Waited 10 minutes while he attended to the drive thru. He then came out yelling for us to leave the store. Failed to issue full refund. Situation has been reported to corporate and we will never return. Screw you manager Parker. You managed nothing and failed to resolve the situation. read more

Waited in the drive-through line for 20 minutes. Placed my order. Drove to the pickup window and was given my order which was incorrect. After a bit of discussion I got the impression that the employee just wanted me to take the incorrect order. In the end I was given my original order which was "salvaged" by putting other items mixed in. Not what I wanted. In the end I drove off frustrated. This was my second time there, first time was disappointed as well. Figured I'd try again, giving the benefit of the doubt. I now know I won't be returning. read more

I get that life is different under COVID but wow the people in this place are terrible. The place was dead when we drove up, sat at the drive thru waiting for 5min. When we got nothing we drove up to the window. The lady at the window just stared at us till we said "nobody said anything." She replied with "I said something but you had driven off. You have to order at the speaker." Because I am diabetic and my blood sugar is low we drove back around, ordered to an employee that defined the word condescending. We then drove to the window and listened to her talking crap about us while waiting for our food. Funny thing is the same thing happened to the person behind us. That person just didn't drive back thru. Terrible place. Drive to any of the others! read more

I ordered the heavily advertised Garlic Bacon Burger. Please save your money and time the burger was substandard. Could NOT finish it. With so much competition in the burger market. 5 Guys, Wendy's, McD, Smash Burger, Burger King -- I don't know how this place is in business with such poor quality food! read more

I would give a 0 star review but it doesn't allow me to do so. I ordered food and did not receive it even after calling and being told they would be right out, so I had to cancel my order and go through the drive thru just to get unseasoned fries and a burger which was about the worst burger imaginable (worse then a middle school burger). the ice cream my girlfriend got was fantastic but that's about it. read more

Joel made an awesome vanilla shake for me. It tasted fantastic .

We went to the stalls and was informed they were not serving them. Spent 30 minutes in drive through to arrive and see none of the staff practicing proper Covid precautions. Attendant woman at window mask covering neck not face. No one else with masks. Then people delivering to the stalls that we were told we could not get service at. I was happy when they opened but don't trust their staff protocols. Message to their management resulted in robo response. I had hopes for them but it was a vast UNDERwhelming experience. read more

I'm gonna be that person if it were possible to give 0 stars I would go to any other sonic in the capital region just don't come here! Placed an online order thru the app. After sitting in carhop for 40 minutes I asked for a refund which I was denied manager told me she "Didn't have the credentials to do a refund, I could ask any manager in the store" I left with no order or refund had to tweet and call Sonic to get my refund. Very unprofessional I will never be returning to this location. While sitting in the carhop for almost an hour I observed only ONE carhop wearing a mask. The manager was not. This is against current NYS food safely guidelines as of April 17th! How can you feel safe coming here? read more

Don't know what's going on with this location. I ordered through the app for just a soda and was waiting 15 minutes in a stall. I wasn't sure what was taking so long, thinking my order didn't go through even though it's on the screen in the stall. I attempt to go inside the restaurant and realized they lock it. I finally flag an employee down and he said he'll get it and asks for my order. A simple diet soda . Finally get my drink and realize it's definitely regular soda. As a diabetic, it's very disappointing and a terrible mistake . I don't have any more time to try to flag this guy down again and wait for my correct order so I just decided to leave, waste of time and money . 20 minutes waiting for one simple drink . And can't even get it correct. I understand lots of places are short staffed, but all I ordered was one drink, how hard is it to get that right ? read more

Not to beat a dead horse, but it's so bad how slow this location is. Went last night for just a milkshake and was there for 30 minutes. The kid who brought my order out was nice about it and super apologetic. Even upgraded my order to the next size up. But this has been a habit if theirs for quite some time now. That and occasionally missing items in an order. I'm not sure what needs to be done, but I hope they can improve soon. read more

Don't go here. When we got here over 50 minutes ago, there were 5 cars ahead of us in the drive thru. We've waited 10 minutes at the speaker after someone told us to wait a second. Still haven't ordered. I do understand the Covid situation and slow service, but this feels like the staff all decided just to go home and didn't tell the customers. read more