Communication with Cody to determine services offered and monthly cost were clear and consistent…read more We agreed on terms and I was pleased to be provided with written terms of service that were thorough and easy to understand. Daniel arrived to perform the service and he was professional and listened to all my questions and expectations. I walked away feeling heard and understood, while also knowing was he was going to do every visit. It's just been one service, but so far I'm very pleased with how things are going.

Cody and Kennden (our service guy) are fabulous. Cody has worked with me thru some complicated…read morerepairs toour 21 year old pool. looks as good as new and works like new. Kennden always looks for my old dog, who comes prancing like he is a puppy to see Kennden. Cody gaave me some very helpful advice on pool repairs that they don't do, including suggesting reputuable companies and looking at repairs they recommended. Fabulous!!!!!!!

Pink Dolphin install a railing on my pool. Only took a couple of hours. Not one problem with the…read moreinstallation. Would recommend Pink Dolphin if you need any kind of work done on your pool.

Great value! I have been using the Pink Dolphin Pool Care Company for about 2 years. Ashley -…read moreOffice & Dillion - Service Tech has done a fantastic job with all my service request. Dillion is extremely knowledgeable of all things Pool Care. I use them for filter cleaning and anything repair. What I like is each time Dillion comes out he teaches me more about my pool. I do the basics and they do the heavier stuff. We're moving soon but they'll definitely go on our highly recommended list to the new owners. Thank you!

I received expedited services when I needed extra support with my pool. Service is great as is…read morecommunication and prices. I use All American Pool Servicing for my monthly pool maintenance and I am very happy with their service.

They had been servicing our pool for approximately eight months, but the quality of service over…read morethe last several months was extremely disappointing. For about two months, our pool was covered in yellow algae. We brought this to the technician's attention after he had just serviced the pool, but he said he hadn't noticed it. He also failed to notice that the pool was several inches above the proper water level. How could someone paid to care for pools not recognize those issues. We then spoke directly with the owner, who assured us that he would personally take over the care of our pool. He came out and charged us $225 for a new water leveler nearly a month ago. However, the pool is still significantly overfilled, so the issue was never actually resolved. The pool was also still full of algae. Rather than correcting the problem, the owner repeatedly told us he would "get to it." Eventually, we had another pool company evaluate the situation, and they recommended draining and refilling the pool because the water was in such poor condition. We had completely remodeled and refilled our pool just last summer. Because it is a large diving pool, draining it would waste a significant amount of water and cost several hundred dollars to refill. We were essentially being told to spend hundreds of dollars to correct a problem that developed while the pool was under their care. At that point, we decided to hire another pool company to try to correct the situation. Unfortunately, we accidentally sent All American Pool $275 that was intended for the new company to perform the pool startup. We contacted All American Pool immediately, explained the mistake, and requested that the money be returned. They were already aware at that point that we were cancelling their service. The owner told us he needed to speak with the accountant (his wife) and would have the money sent back to us. Despite numerous calls and text messages since then, he has refused to return the $275. He acknowledged that he had received the money and told us he would return it, but he is now refusing to answer our calls or respond to our attempts to contact him. We understand that the payment was accidentally sent to them, but once they were notified of the mistake, we expected the money to be returned because it was not payment for services owed to them. There were also ongoing issues with the quality of their service. The pictures they sent at the end of their visits were supposed to show us that our pool had been properly cleaned, yet the yellow algae is clearly visible in those pictures. In June, our pool became extremely cloudy. When we contacted the owner, he said the filter probably needed to be cleaned. We were surprised that this had not been identified or recommended during their regular service. He then asked us to pay $399.99 upfront for a yearly filter cleaning service. We cancelled their service after only three months of that arrangement. When our new pool company took over, they found that the filter was full of dirt. Despite this, All American Pool has refused to return any of that money. We will be attaching photographs documenting the condition of the pool, including the algae and the condition shown in the service photos they provided. Overall, we are extremely disappointed with our experience. Problems were repeatedly overlooked, we were charged for services and equipment that did not resolve the issues, and when we raised our concerns, we felt that the responsibility was repeatedly shifted back onto us rather than the company taking ownership of the quality of its work. The refusal to return the $275 that was accidentally sent to them has only made the situation worse. Based on our experience, we cannot recommend this company.

Originally, I gave them a good review, but their service deteriorated over time. Last week the guy…read morecame and barely brushed and cleaned the pool and left no chlorine. This week, was a complete no-show. Once I watched the tech not even take a water reading. Of course, this could be one bad tech, but the company is taking my money and should be monitoring their employees. The sad part was I thought they were going to be good in the beginning, but turned out to be another brush-and-run company. The search continues. I cannot recommend at all !!!!

We contracted Swim Happy to replace our pool filter. Price wise, they were identical to other…read morebids I received. What set them apart was a 3 yr warranty vs 2 yr all others offered. I later found out the manufacturer warranty is only 2 yrs so not sure how the extra year will be honored. During the install of the new filter we later found some leaking when pump was running. I contacted the owner who promptly dispatched a tech to come fix the issue. Took them a couple of trips but I was satisfied with the owners response to correct the problem.

So we've been using Allen's Pool service for about a year! After trying different companies we…read morefinally have found our "home" Allen himself is pretty darn cool. Even came out personally to check things out on a needed job. Our current weekly tech Garcia is so amazing! He's thorough. Takes his time. Is polite, respectful and just a great worker. Seriously ask for him!!!!! Today we ran into an issue with the pool pump and collectively the whole team jumped in, figured it out, got the necessary parts and fixed it the SAME DAY!!! This prompt reaction saved us thousands of dollars! The attention and love is beyond our expectations and so so very much appreciated! This is how people should care for each other! I'm highly recommend them! We've referred them to family and will continue to do so! Look no farther! THIS IS YOUR TEAM!!!

We've been using Allen's Pool catering for over a year now. They're reliable and do an amazing job.read more

Excellent service from start to finish. The contractor was prompt, professional, knowledgeable, and…read morehighly responsive. They quickly diagnosed the problem with our pool controls, clearly explained the solution, and completed the work efficiently. The quality of the workmanship was excellent. Communication throughout the process was excellent, and they arrived exactly when promised. I would absolutely use them again and highly recommend their services.

Last year (at the end of May), this company replaced the motor on my pool pump and charged me $660…read morefor the repair, which included a 1-year warranty on the motor. At the time, a complete pump replacement, including labor and taxes, was around $1,600. Fast forward to this year: the motor failed less than 1.5 months after the warranty expired. Given how close the failure was to the warranty period, I contacted the company hoping they would offer some goodwill assistance or a reasonable discount. Instead, I was quoted between $2,150 and $2,800 for a replacement, depending on the model and horsepower, with only a $100 discount offered. What makes this especially frustrating is that the 1.5 HP pump model they quoted is available online for around $1,150. The pricing difference feels excessive. Based on my experience, I would be very cautious about using this company for repairs. I understand warranties have limits, but I expected better customer service and a more reasonable resolution given that the motor failed so soon after the warranty expired. Unfortunately, it left me feeling that the focus was more on maximizing revenue than on building long-term customer relationships.

I stopped the service because I was unhappy. The guy knows nothing about pools, he would not even…read moreuse the skimmer to remove debris. But after I hired a real POOL service! He showed me our QDR basket, that was so full!!! It ripped, and about 10 lbs of debris in it! Which means the year and 1/2 I had pool troopers, means they NEVER emptied it! Truthfully, the guy working for them, has zero qualification for a pool, and clearly did not know there was a basket in the QDR. But for that reason this company deserves 1 star! I think they have zero knowledge requirement to hire, and their service shows!

I used to be served by Splish Splash pools which I believe was sold to Pool Troopers. Things were…read moreokay at the start but have been going down hill fast for the last 3 months. The cleaners rarely show up on the day they are supposed to so half the time I leave the gate unlocked unnecessarily for them to have access. My pool was green was the past 6 weeks and they didn't do much about it. Water had to be drained because CYA levels were so high but they didn't tell me that because they don't have a repair tech to drain and fill the pool in my area. This caused me to hire an outside company for the drain and fill. Today I was suppose to receive my regular chemical service but nobody showed up.... Called support 20 mins before close to see what was going on but got the answering machine. Safe to say I will be servicing my own pool from now on. Update to reply by business manager: There is no "major leak" in my pool. The water bill is less than $90 a month like it has been for the past two years. If there was a leak it would cost hundreds of dollars a month. I also add no chemicals to the pool on my own other than the 3 bags of shock I used in order to safely drain my pool water. Everything you suggested as the reason for my poor service isn't factual.

We switched from another maintenance company as they started charging any/all chemicals they used…read more I was not given the opportunity before the new charges to understand, they just showed up on the billing. Not a happy camper. We have enjoyed our pool maintenance from Cool Pools, they ensure its in excellent condition. Always provide any pricing before hand which give us the chance to look it over.

1-Star Review Our experience with Cool Pools over the two…read moreyears we rented our home was completely unacceptable. Cool Pools was the pool company hired through our property management company AH Properties and unfortunately, dealing with them became a significant source of frustration and concern. During our tenancy, Cool Pools damaged our personal property, and despite bringing the damage to the attention of both Cool Pools and the property management company, neither was willing to take responsibility or reimburse us for the damages. We also became increasingly concerned about the maintenance and safety of the pool water. Because we did not feel our concerns were being adequately addressed, we ultimately paid out of our own pocket during the final year of our lease to have the pool water tested and water analysis from professionals, we hired a neutral company that was highly reputable with great reviews! The results showed only approximately 55% overall water-test quality, with concerning levels of chlorine, TDS, pH, and alkalinity, including both excessively high and excessively low readings. Whenever we raised questions or concerns, our interactions with the property management were often deflected rather than focused on resolving the issues. Because we wanted objective answers regarding the condition and safety of the pool, we chose to rely on independent professionals and paid for professional water testing ourselves. It is extremely disappointing to have paid rent expecting as advertised in the lease agreement a properly maintained and safe pool, only to have to spend our own money investigating problems that we believe should have been addressed by the pool company and property management. Based on our two-year experience, we would not recommend Cool Pools to others. Our experience left us feeling that our concerns were not taken seriously, and the refusal to address the property damage shows how they handled simple customer service issues. You get what you pay for!

We happened to get a flyer on our car after purchasing a house that had a pool in desperate need of…read moreattention. We called and spoke with Alex who showed up on time and went to work determining what all needed to be done to get the pool back in shape (repairs and cleaning). He provided a us with bid but we wanted to get a couple others. When we finally got two other quotes, Alex was almost 25% cheaper. Even though his company is relatively new, we decided to give him a shot. We are so glad we did...the pool is sparkling and the equipment is running great! We couldn't be happier!

From the owner: At AZ State 48 Pools, we pride ourselves on delivering reliable, honest, and professional pool…read moreservice across the Valley. From weekly maintenance to repairs, our goal is to keep your pool sparkling clean without hidden fees or surprises. Your pool, our priority.

Extremely professional and great attention to detail. They go above and beyond, our pool has never…read morelooked better.

We absolutely love Poolside Phoenix! They are reliable, professional, and consistently do an…read moreoutstanding job maintaining our pool. Before hiring Poolside Phoenix, I had to let another pool service go because I rarely saw evidence that anything was actually being done. I never saw chemicals being added, the pool wasn't being brushed regularly, and communication was lacking. It left me constantly wondering whether the service had even been performed. With Poolside Phoenix, it's a completely different experience. After every visit, they send an email with photos showing they were at the property and documenting the work completed. I can clearly see that chemicals are being added, the pool is being brushed, the skimmer baskets are being emptied, and the equipment is being checked. Their attention to detail and transparency give me complete peace of mind. I never have to guess whether someone showed up or whether the pool is being properly maintained. If you're looking for a dependable, thorough, and trustworthy pool service company, I highly recommend Poolside Phoenix. They have exceeded our expectations, and we couldn't be happier with their service. our pool sparkles!