Purchased a hot tub from Sunset. Mitch and Marie in Sales were both easy to work with and very…read moreresponsieve. When it came to delivery, WD, Tom and Josh dropped off the spa, installed, spent alot of time going over all the operation, maintenance, etc. I was very impressed and happy with the level of service. I would definately recommend Sunset SPAs.

Dont do it. their over insulated spa overheats(109 then shuts down) all summer. my heater is…read moredisabled. I'm told the pumps run hot and the walls are well insulated...Does anybody else see a problem with this in Arizona?? maybe for sub zero weather. Cant use it 6 months out of the year. Ordered a chiller (Cuz we all want to pay extra elctricity because their product doesnt work.?? ) 2 chillers later, leaking water, throwing breaker...no fix in sight. Of course they wont give me my money back. Dont get scammed, look elsewhere!

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

I really wanted to be able to leave a positive review, but unfortunately our experience has been…read moreincredibly disappointing. We purchased a brand-new spa and have been dealing with issues since November 2025. From the beginning, we experienced problems that simply should not have existed on a new product, including discovering an incorrect pump had been installed, malfunctioning aerators, control screen issues, and other items requiring troubleshooting, repair, or replacement. Early on, the owner acknowledged that their spas are stored in a non-climate-controlled warehouse and explained that the Arizona summer heat can cause components to warp and create issues. I appreciated the honesty, but found that concerning. A customer purchasing a brand-new spa shouldn't have to deal with the consequences if storage conditions have affected the product. The exterior panels were not damaged upon delivery, but because of the amount of internal troubleshooting required, they were removed and reinstalled repeatedly. This eventually resulted in damaged panels and missing fastener/button pieces. Because of the number of issues, we were even offered a replacement spa. We considered it, but the spa offered was not comparable in luxury features and amenities to the one we purchased. We didn't feel accepting a less-equipped spa was a fair resolution, so we chose to continue working with the dealer in good faith to get the spa we actually purchased functioning properly. To their credit, some of the larger problems were eventually addressed. However, there are STILL items that have not worked properly since day one and remain unresolved. At this point, my biggest complaint isn't even that the spa had problems. Things can go wrong. My biggest complaint is the lack of communication and follow-through. Essentially every ounce of communication throughout this process has had to be initiated by me. I have had to repeatedly ask for updates, follow up when I don't hear anything, and try to keep the process moving. There has been virtually no proactive communication from the dealer. We have been beyond patient and understanding. I have made a conscious effort to be kind, reasonable, and respectful because I understand that problems happen and not everything can be fixed overnight. At this point, however, I can't help but feel that my patience and understanding have been mistaken for complacency. Being understanding does not mean I am okay with unresolved problems. The remaining issues are relatively small, which almost makes this more frustrating. I have been reaching out for months trying to get them resolved with little to no response. After dealing with this since November 2025, I should not still be chasing someone down over items that haven't worked since the spa was brand new. A hot tub is a significant investment. We gave this dealer every opportunity to make things right before leaving a negative review. Unfortunately, after months of continuing to be the one initiating communication while issues remain unresolved, I feel sharing our experience is warranted. Based on our experience, I would not purchase from this dealer again nor recommend them.

My new swim spa was delivered on Monday and is now filled, warm and running. It took 8 weeks to…read morebuild but was here in the promised time. The crane over my house was scary but the guys knew what they were doing and got it in place quickly and without incident. It is a beautiful addition to my yard, the kids love it and I am looking forward to getting in shape. The best thing about the whole process was the people there. They were very patient with my many visits and long shopping process. I actually started looking about six months before I purchased my swim spa. They took lots of time with me and answered all of my questions it was nice that they weren't pushy and impatient with me. Overall positive experience and I would recommend talking to them before buying a tub.

Since I wrote my last review, I found Nathan at SPA Hot Tubs. He came out today and fixed my spa…read morefor a very reasonable price. Other spa repair companies weren't familiar with Ateta Spa, but Nathan knows Atera Spas and I'm glad he is available for any issues I may have in the future.

Chris has helped me dozens of times, it's good to have a trusted source selling your chemicals. He…read moresuggested that I sign up for the home test deal, my tester arrived this afternoon and we'll give it a try on Saturday Thanks for your expertise and easy going nature!

They were super helpful to me all summer long! They have me…read moreget my chemical straight and get rid of the green.

David was very informative and helpful in selecting the best hot tub for us. He and his staff…read moreworked with our landscaping company as we lived out of state. Kim gave a very informative tutorial, upon our arrival, on how to operate and mantain it. Great experience and great people.

Exceptional 5-Star Experience from Start to Finish! We recently purchased a hot tub from Imagine…read moreBackyard Living, and the entire process was absolutely flawless. Every single person we worked with went above and beyond to make sure we were taken care of. First, working with the owner, David Ghiz, was incredible--he was awesome to work with and made us feel so valued as customers. Nancy Duffy, the showroom manager and scheduler, was a total rockstar, keeping everything organized and making the logistics seamless. Finally, Kim came out to our home for our customer orientation and did a phenomenal job walking us through everything we needed to know. This was a true 5-star delivery from every single aspect. If you are looking for a hot tub, save yourself the time and go straight to Imagine Backyard Living!

Tribal Waters did an outstanding job installing my new pool! Beautiful work, great team!read more

We had such a great experience with Tribal Waters from start to finish! The entire process was…read moresmooth, well-organized, and we couldn't be happier with how our pool, spa turned out. Really our whole backyard! A huge thank you to our Superintendent, Jeff, who did an amazing job overseeing everything and making sure the project came together beautifully. Yolanda, our Coordinator, was wonderful to work with and kept us informed throughout the process. And Abraham, our Salesman, was incredibly helpful from the very beginning and made the planning process easy and enjoyable. He continued to check on us through the project and has been so kind and has wanted the best for us! Everyone we worked with was professional, responsive, and genuinely cared about making sure we were happy with the final result. We absolutely love our new backyard and pool and would highly recommend Tribal to anyone considering building a pool! Thank you Jeff, Yolanda, Abraham, and the entire team for such a great experience!

Just an update. Been in a lot getting my pool dialed in. The guys have been really patient and…read moresupportive. Have to give extra props to Andrew today. When I was in getting my test two older gentlemen came in. For one he produced an obviously very loved tester bottle the guy had left behind with no prompting. For the other he already had a requested item waiting and was aware of two discounts the customer was eligible for, one being military, which I didn't know about. Very cool. Every time I see Andrew he is up to something, working hard, while still being congenial and quick to answer questions and offer pertinent information.

Well I wasn't sure how a pool store has a 3 Star rating...well I went anyway. Upon arrival I…read moregrabbed the product I needed placed it on the counter and they were finishing a water test. They saw me but didn't acknowledge me so I waited they finished the sample and I figured they'd ring me up but they continued to ignore me and started another water test, finished that and started another. I was the only one purchasing anything and still passed over for a 3rd water test. So I asked if I could pay and was told to wait.

Listen, I'll spare you the details, but somehow we ended up with a gallon of vegetable oil and a…read morebottle of dish soap in a pool and needed to fix it and FAST. They sold us some $50 chemical to put into the pool and 48 hours later, the pool is clear again somehow. You saved us.

The staff is very knowledgeable and helpful. They are always willing to answer my questions and…read moregive very detailed answers. I have been to other Leslie's and this one is definitely my go-to location.

This is the best local gift shop! Especially if you are shopping for ladies. All the girly things…read morewe love. They really do it up for Christmas. The ladies are so nice. There is something in every price range.

Great gift shop with excellent customer service. I picked up some AZ local honey - whipped with…read morecinnamon and lavender infused. Small shop but packed with lots of great individual and home gifts.