Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Bought a Wellis Atlas hot tub from Southwest Hot Tub Warehouse and it's been a nightmare. The…read morecleaning system doesn't work, the waterfall cracked and leaks, and the panels keep falling off. They poorly attempted to fix the issues, then blamed me or the manufacturer (Wellis) instead of taking responsibility. They also lied about submitting a warranty request on my behalf -- when I checked with Wellis directly, they confirmed no request was ever submitted. Now the dealer has stopped responding altogether. Poor service, dishonest practices, and no accountability -- once they make the sale, you're on your own. Look elsewhere.

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

My new swim spa was delivered on Monday and is now filled, warm and running. It took 8 weeks to…read morebuild but was here in the promised time. The crane over my house was scary but the guys knew what they were doing and got it in place quickly and without incident. It is a beautiful addition to my yard, the kids love it and I am looking forward to getting in shape. The best thing about the whole process was the people there. They were very patient with my many visits and long shopping process. I actually started looking about six months before I purchased my swim spa. They took lots of time with me and answered all of my questions it was nice that they weren't pushy and impatient with me. Overall positive experience and I would recommend talking to them before buying a tub.

Since I wrote my last review, I found Nathan at SPA Hot Tubs. He came out today and fixed my spa…read morefor a very reasonable price. Other spa repair companies weren't familiar with Ateta Spa, but Nathan knows Atera Spas and I'm glad he is available for any issues I may have in the future.

They were super helpful to me all summer long! They have me…read moreget my chemical straight and get rid of the green.

Chris has helped me dozens of times, it's good to have a trusted source selling your chemicals. He…read moresuggested that I sign up for the home test deal, my tester arrived this afternoon and we'll give it a try on Saturday Thanks for your expertise and easy going nature!

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

What a great team I had working on my project, this was the first and probably only Pool Project I…read morewill have. Yolanda, the Project Coordinator was on top of this one from the start, keeping me informed and up to date as needed, she was Fantastic. Kane, the salesman designed a pool and landscaping, it turned out exactly as he put it together as. Jerrod was also key in the final outcome and very easy to work with. I was hoping for an early June finish to the project, but it came together four weeks early and the results were Amazing. I have worked with multiple projects/contractors over the years, and to my surprise this was the one of the best ever. Thanks Tribal Team, you guys are impressive. Thanks, John Nyquist

If I could give this company 10 stars, I would. Absolutely seamless process from day one starting…read morewith a fabulous design from our salesperson AJ Lucas. His design was by far the best use of space and he brought our dream to life. Next stop was our construction coordinator, Jared Beck who went above and beyond with making sure all aspects of construction on site were completed on time and with no issues. Working with our scheduling coordinator, Danielle Dobbins was easy, fun and personable. She made sure, along with Jared, that we had our pool completed and up and running in the time they promised. The contractors that Tribal Waters used were respectful to our property, efficient and very good at their specific trades. Could not have asked for a better experience from start to finish. This is our 4th pool we have built here in our homes in Arizona and the best experience thus far. Thank you again Tribal Waters for the absolute best time building our dream backyard!

I cant say enough nice things about Leslie's at 67th & Happy Valley. The lady who runs it (didn't…read moreget her name but short salt & pepper hair) must surely have a PhD in pools & spas!! She has solved problems for me and saved me money COUNTLESS times. Oddly enough when that location first opened years back, they must have had a different business model. High prices, everything came at a cost, inconsistent advice...I hated the place. But in the past few years, a complete turnaround. Cool stuff on sale any time of year and if you get with the lady, you will be in good hands!

Just an update. Been in a lot getting my pool dialed in. The guys have been really patient and…read moresupportive. Have to give extra props to Andrew today. When I was in getting my test two older gentlemen came in. For one he produced an obviously very loved tester bottle the guy had left behind with no prompting. For the other he already had a requested item waiting and was aware of two discounts the customer was eligible for, one being military, which I didn't know about. Very cool. Every time I see Andrew he is up to something, working hard, while still being congenial and quick to answer questions and offer pertinent information.

The staff is very knowledgeable and helpful. They are always willing to answer my questions and…read moregive very detailed answers. I have been to other Leslie's and this one is definitely my go-to location.

Dropped off my pool cleaner 9 am and never received a call to come back and get it. Usually they…read morecall within 2 hours . Stopped in at 3 to find out and the guy was sitting there saying the heavy set guy left and never did it. But he would jump on it right now. Called back at 530 still never did it said he has been busy. Never touched it. Don't waste your time with this store worst service ever.