Purchased a hot tub from Sunset. Mitch and Marie in Sales were both easy to work with and very…read moreresponsieve. When it came to delivery, WD, Tom and Josh dropped off the spa, installed, spent alot of time going over all the operation, maintenance, etc. I was very impressed and happy with the level of service. I would definately recommend Sunset SPAs.

Dont do it. their over insulated spa overheats(109 then shuts down) all summer. my heater is…read moredisabled. I'm told the pumps run hot and the walls are well insulated...Does anybody else see a problem with this in Arizona?? maybe for sub zero weather. Cant use it 6 months out of the year. Ordered a chiller (Cuz we all want to pay extra elctricity because their product doesnt work.?? ) 2 chillers later, leaking water, throwing breaker...no fix in sight. Of course they wont give me my money back. Dont get scammed, look elsewhere!

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

We've had a great experience working with Jake W. at Dolphin Pools! He's responsive, easy to…read morecommunicate with, and has kept us informed every step of the way. He's professional, helpful, and has made the entire process easy and stress-free. Highly recommend!

We were nervous about building a pool since it was our first pool, so we did a lot of research and…read moremet with many builders. We are very glad we chose to work with Dolphin Pools. From start to finish, the entire process exceeded our expectations. Our salesman, Isaac Crouch, was fantastic and was always ready to help through the end of the build. He was knowledgeable, honest, and helped us design a pool that was perfect for our family and our backyard. Jake Wozniak, Adam Fish, and Brenda Alcott all did an amazing job keeping the project moving forward and making sure everything stayed on track. We loved that the team was incredibly organized and responsive, keeping us informed throughout the process and making everything feel seamless. We were very impressed by the excellent communication, professionalism, and attention to detail from everyone involved. The team genuinely cared about delivering a great experience and a beautiful finished product. If you're looking for a pool builder in Arizona, we highly recommend Dolphin Pools. Thank you to Isaac, Jake, Adam, Brenda and the entire Dolphin team for making our dream pool a reality!

We had the best experience purchasing our new outdoor grill kitchen…read more Zach was extremely helpful and made sure we got everything we needed. I loved getting the computer generated drawing, which helps me make sure that I'm getting what I want! Very professional sales staff.

Bought an Aspen Spa from these folks. The service issues started when they delivered the spa and…read moreleft without hooking it up. Later, I had an issue with a jet malfunctioning and repeated phone calls and messages were ignored and not returned, I hired someone else to fix the jet. After owning the Spa slightly less than 2 years, one of the "volcano jets" broke apart, and I needed replacement parts and installation. The parts were still under warranty so I tried contacting these folks by phone, email and through their website beginning in November. Once someone actually answered the phone and said service would call me back, which of course never happened. Eventually, I contacted Aspen Spas directly and complained - surprise, the next day Zach from Kokomo called me about my part. Aspen did send the part I needed, but unfortunately they sent it to Kokomo and not to me. A person named Brady called me to let me know the part was in and said he'd drop it off at my house since it was on his way home. That was nice, except Brady was a no-show. When I called and texted Brady's number, I never got any answer and no further response from him or anyone. Over the weekend I went to their shop and spoke to Luke, who found my part and gave it to me. Luke also gave me his card with his cell phone and e-mail, and apologized for the bad service saying to call or e-mail him directly next time. When I tried to install the part myself, I couldn't do it because I lacked the tools I needed to get the jet housing off. I texted, emailed and called Luke to schedule a service call, and no response for more than a week. I reached out directly to their service person (I had gotten his contact info previously from the original delivery of my spa), and he said he hadn't heard anything from Kokomo about me needing service but he asked me for a picture of the part to be installed, which I sent, and he said it looked like the wrong part and my spa might need to be re-plumbed. These people are jokers and while not the absolute worst customer service, it's pretty bad. I suppose they could have lost my part when it got shipped to them rather than to me - thank you for keeping my replacement part and giving it to me. As for the rest, I won't darken your door again and I strongly suggest everyone else avoid this place also.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Exceptional 5-Star Experience from Start to Finish! We recently purchased a hot tub from Imagine…read moreBackyard Living, and the entire process was absolutely flawless. Every single person we worked with went above and beyond to make sure we were taken care of. First, working with the owner, David Ghiz, was incredible--he was awesome to work with and made us feel so valued as customers. Nancy Duffy, the showroom manager and scheduler, was a total rockstar, keeping everything organized and making the logistics seamless. Finally, Kim came out to our home for our customer orientation and did a phenomenal job walking us through everything we needed to know. This was a true 5-star delivery from every single aspect. If you are looking for a hot tub, save yourself the time and go straight to Imagine Backyard Living!

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

We absolutely love our new pool! From start to finish, Tribal Waters did an amazing job. We…read moreespecially want to thank Yolanda, Jeff, and John for being so helpful throughout the process and making sure everything went smoothly. They were all wonderful to work with, and we couldn't be happier with how our pool turned out. The quality and attention to detail are beautiful, and they truly brought our vision to life. We highly recommend Tribal Waters to anyone looking to build a pool!

We had such a great experience with Tribal Waters from start to finish! The entire process was…read moresmooth, well-organized, and we couldn't be happier with how our pool, spa turned out. Really our whole backyard! A huge thank you to our Superintendent, Jeff, who did an amazing job overseeing everything and making sure the project came together beautifully. Yolanda, our Coordinator, was wonderful to work with and kept us informed throughout the process. And Abraham, our Salesman, was incredibly helpful from the very beginning and made the planning process easy and enjoyable. He continued to check on us through the project and has been so kind and has wanted the best for us! Everyone we worked with was professional, responsive, and genuinely cared about making sure we were happy with the final result. We absolutely love our new backyard and pool and would highly recommend Tribal to anyone considering building a pool! Thank you Jeff, Yolanda, Abraham, and the entire team for such a great experience!

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

I really wanted to be able to leave a positive review, but unfortunately our experience has been…read moreincredibly disappointing. We purchased a brand-new spa and have been dealing with issues since November 2025. From the beginning, we experienced problems that simply should not have existed on a new product, including discovering an incorrect pump had been installed, malfunctioning aerators, control screen issues, and other items requiring troubleshooting, repair, or replacement. Early on, the owner acknowledged that their spas are stored in a non-climate-controlled warehouse and explained that the Arizona summer heat can cause components to warp and create issues. I appreciated the honesty, but found that concerning. A customer purchasing a brand-new spa shouldn't have to deal with the consequences if storage conditions have affected the product. The exterior panels were not damaged upon delivery, but because of the amount of internal troubleshooting required, they were removed and reinstalled repeatedly. This eventually resulted in damaged panels and missing fastener/button pieces. Because of the number of issues, we were even offered a replacement spa. We considered it, but the spa offered was not comparable in luxury features and amenities to the one we purchased. We didn't feel accepting a less-equipped spa was a fair resolution, so we chose to continue working with the dealer in good faith to get the spa we actually purchased functioning properly. To their credit, some of the larger problems were eventually addressed. However, there are STILL items that have not worked properly since day one and remain unresolved. At this point, my biggest complaint isn't even that the spa had problems. Things can go wrong. My biggest complaint is the lack of communication and follow-through. Essentially every ounce of communication throughout this process has had to be initiated by me. I have had to repeatedly ask for updates, follow up when I don't hear anything, and try to keep the process moving. There has been virtually no proactive communication from the dealer. We have been beyond patient and understanding. I have made a conscious effort to be kind, reasonable, and respectful because I understand that problems happen and not everything can be fixed overnight. At this point, however, I can't help but feel that my patience and understanding have been mistaken for complacency. Being understanding does not mean I am okay with unresolved problems. The remaining issues are relatively small, which almost makes this more frustrating. I have been reaching out for months trying to get them resolved with little to no response. After dealing with this since November 2025, I should not still be chasing someone down over items that haven't worked since the spa was brand new. A hot tub is a significant investment. We gave this dealer every opportunity to make things right before leaving a negative review. Unfortunately, after months of continuing to be the one initiating communication while issues remain unresolved, I feel sharing our experience is warranted. Based on our experience, I would not purchase from this dealer again nor recommend them.

Fowlers has been providing weekly maintenance on our pool for a couple years now and these folks…read moreROCK, they are absolutely terrific. Today they serviced/repaired our water feature, again, they ROCK. Thank you all, your hard work and professionalism are appreciated, Happy Customers, DL

Pool turned out great. Employees were all very professional to deal with…read more Dave, the owner, which is also the project manager was very good Michael, the sales manager was also a pleasure to deal with would recommend to friends and neighbors