This weekend we decided it was time to splurge on ourselves for a change and purchase a hot tub to…read moreenjoy during the cooler season. After doing some research and visiting several stores, we ended the day at Sunset spas. We met with Mitch and immediately felt at ease and not pressured to take advantage of their Black Friday sales. It was at that point we knew we found the right place. The process was easy and seamless! We can't wait for delivery of our new spa and look forward to enjoying it for many years to come.

I know this is long but it may help you when it comes to making the right decision on your…read morepurchase. I've tried to work this out with Sunset Spa, but they have decided to ignore all my emails and calls, including Dave Rempfer the owner of Sunset Spa. NOTE: The ROC of Arizona has no licensed on file for Sunset Spa to perform work on Spa's. This is what the ROC of AZ told me, so now I am having that investigated by the ROC. Before they work on your spa ask for their license number. Also, get it in writing from them that they will provide you service, if you need it after your warranty runs out. Do not take their word for it (see attached email where they advised not servicing out of warranty spas). The company was okay until they damaged my spa after doing a repair on it and refuse to correct it. They want me to clean up the damage or pay them to do the work. I tried to work this out with Matt from the Goodyear Store who referred me to Sunset Spa's Customer Service Team, who refused to take ownership of what they did to my spa, instead they state its Water Chemistry that caused the issue. I've been using the same water for 5 years. The issue is they came out and did a repair that I brought to their attention 2 years ago when I was under warranty. They kept giving me chemicals and telling me to try this, than finally they took ownership of the issue and sent a tech to fix it. This tech used a Blue Glue Adhesive in the repair process, which was huge because after 2 years the problem kept getting worse. After the repair was done the spa had several leaks, which I took video of but cannot attach here. They sent the tech back out, she repaired the leak with a Blue substance. A couple days later my spa has blue particles all over the place that are coming out from the jets and then I felt the inside of the spa and 100% of the spa include inside and outside of all the jets with something that feels like a low grade sandpaper, however per another company I was told its the adhesive they used and that she filled it immediately after repairing it. Since no one would respond I then went into the store in Goodyear and Asked Matt if I could speak to Dave the owner. Matt refused to give me any contact for Dave and said he would have Dave call me. I forwarded all my correspondence on this matter to Matt's email address and told Matt Please have him call me asap. No contact from Dave, so I reported them to the BBB at https://www.bbb.org/us/az Finally Dave Calls me, but its not to fix what they did, I don't even think Dave truly realizes that this is a real problem from the repair. All Dave would say to me over and over again "You reported me to the BBB. . OMG" over and over. When I realize his call was not to help me but to beat me up, I said "Yes Dave. What did you expect me to do? No one would return my call or emails. My spa has damage from the repair you all did". However, all Dave could say was, "I'm going to sue you in Small Claims Court". I then told Dave, "you cannot sue the truth. I have proof". Dave than said "I don't care I'm responding to this BBB notice and writing it off as a loss". I am just shocked at how closed off he was to "we have an issue here". Their OWN Customer Service team (see email screenshot) told me to use Not 1 but 2 FULL BOTTLES of PH DOWN and to wait 2 days before draining it, cleaning it and refilling it. They state in their email to expect Blue Flaking. If you look up what PH DOWN is used for, PH DOWN is used to remove Glue Adhesive and if you look up what color the adhesive is that Spa Companies use, It's BLUE. So, Sunset Spa is 100% telling me how to remove the glue that was used in the repair process, BUT than telling me the Water that I've been using in this SPA for 5 years with NEVER having an issue with is the problem. I am shocked at how closed minded Dave is on this issue. This is the Truth. My problem with me doing the work and not them is that PH DOWN Removes Glue, so if they used the wrong stuff to put all the plumbing/piping back together on my spa than what happens if I do the work and it leaks because PH DOWN soaked for 2 days dissolving it. Just beware. If Dave wants to rethink this and have a civil conversation as opposed to yelling at me for reporting to the BBB and threaten to sue me over the truth, than I'm open to it, but if he can't see the problem and own it, well we will not get anywhere. Very sad it came to this. Just know if you have an issue and if the company will not work with you, you can report to the BBB at: https://www.bbb.org/us/az Also the Attorney Generals Office at: https://www.azag.gov/ to file a consumer complaint. I am shocked that Dave decided to bully and threaten me with Small Claims Court, but you can't sue the Truth. The truth is on my side and my spa in its current condition is the proof.

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Great selection of items needed for pool maintenance. Good price. Located close to home.read more

From the owner: Your online pool and spa supply store carrying hundreds of items from all the top brands! We are…read morepool and spa experts with years of experience ready to assist you with your pool needs.

Absolutely Amazing!…read more Not only did Dolphin Pools meet our expectations, they blew them completely out of the water (pun intended). I don't use words like spectacular, incredible, amazing, and awesome lightly. The process of building a pool is groundbreaking, in the literal sense. The timeline for this process took roughly 3 months from the dig to jumping into the water for a swim. Allow me to remind you that the process is never going to be perfect for such a large project. There are many stages to this massive commitment, such as designing, mapping, digging, plumbing, electrical lines, concrete, travertine, city permits, dealing with HOAs (and the list goes on). None of this is going to go without delays, corrections, ordering additional parts, weather issues, etc. That said, the experience with Dolphin Pools was nearly flawless every step of the way. My wife and I did our research, and based on Google/Yelp reviews, we decided to contact Dolphin Pools. From what I understand, there are a number of designers, but we had the great fortune of having Drew Siler assist us with designing our dream pool. From the moment we met Drew, we were instantly impressed and quickly moved forward with the project. Not only is Drew kind, honest, and thoughtful, but very professional. We had a plan, and Drew walked us through every detail with 3D pool design renderings. He listened to our wants, but always kept us grounded with what was possible within our property and budget. Drew made himself available at all times to answer our questions and continued to do so through the entire process. He told us it was possible to have the pool completed by my wife's birthday in September if everything went smoothly, and we made it. He is truly a man of his word and we couldn't thank him enough. I have to mention the excellent staff at Dolphin Pools as well. I would like to thank Nick, our Field Project Manager, who managed the many crews throughout the project. Also to the team managers Katie, Brenda, Laurie, Maria, and Tania that kept us informed through text, emails, and phone calls every step of the way. The crews included Hagarty Electric, Scholz Rebar, V Shotcrete Construction, Superior Pool Plastering, ACE Pool Repair and so many others. If you decide on getting a pool built, you should definitely consider Dolphin Pools. It's nerve-racking, noisy, dusty, and will inconvenience you for months, but I would do it all over again to get the perfect dream pool that we envisioned. We highly recommend Dolphin Pools, and 10 stars is not even close to enough!

Drew Siler has been fantastic representative to work with at Dolphin! I've requested many quotes…read morefrom pool companies in the valley, most companies tried to up-charge or didn't listen to our specific pool design. Drew is no frills, really listens to the customer and from first interaction felt like an old friend. Thanks for making this experience so great, Drew!

We had the best experience purchasing our new outdoor grill kitchen…read more Zach was extremely helpful and made sure we got everything we needed. I loved getting the computer generated drawing, which helps me make sure that I'm getting what I want! Very professional sales staff.

Bought an Aspen Spa from these folks. The service issues started when they delivered the spa and…read moreleft without hooking it up. Later, I had an issue with a jet malfunctioning and repeated phone calls and messages were ignored and not returned, I hired someone else to fix the jet. After owning the Spa slightly less than 2 years, one of the "volcano jets" broke apart, and I needed replacement parts and installation. The parts were still under warranty so I tried contacting these folks by phone, email and through their website beginning in November. Once someone actually answered the phone and said service would call me back, which of course never happened. Eventually, I contacted Aspen Spas directly and complained - surprise, the next day Zach from Kokomo called me about my part. Aspen did send the part I needed, but unfortunately they sent it to Kokomo and not to me. A person named Brady called me to let me know the part was in and said he'd drop it off at my house since it was on his way home. That was nice, except Brady was a no-show. When I called and texted Brady's number, I never got any answer and no further response from him or anyone. Over the weekend I went to their shop and spoke to Luke, who found my part and gave it to me. Luke also gave me his card with his cell phone and e-mail, and apologized for the bad service saying to call or e-mail him directly next time. When I tried to install the part myself, I couldn't do it because I lacked the tools I needed to get the jet housing off. I texted, emailed and called Luke to schedule a service call, and no response for more than a week. I reached out directly to their service person (I had gotten his contact info previously from the original delivery of my spa), and he said he hadn't heard anything from Kokomo about me needing service but he asked me for a picture of the part to be installed, which I sent, and he said it looked like the wrong part and my spa might need to be re-plumbed. These people are jokers and while not the absolute worst customer service, it's pretty bad. I suppose they could have lost my part when it got shipped to them rather than to me - thank you for keeping my replacement part and giving it to me. As for the rest, I won't darken your door again and I strongly suggest everyone else avoid this place also.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

We've had great service with Caden at Tribal Waters with cleaning our pool…read more He always shows up on time, gives us a heads up he's on his way with a text. Sends us a detailed report with pictures on what he's done. We are so happy and would definitely recommend Caden and Tribal Waters for your pool service. Lori in Estrella Mtn Ranch

Tribal Waters was great to work with. Jim was very patient with us as we made revisions to our…read moredesign and he never pushed us to make a decision or when to move forward with it. Jeff was great on the install and was always on top of what was happening and when it was supposed to happen. And Yolanda was always good about letting us know when a crew would be at our house. Amazing team and I would recommend them to anyone. I don't plan on building another pool but I would work with them again in heartbeat.

Bought a Wellis Atlas hot tub from Southwest Hot Tub Warehouse and it's been a nightmare. The…read morecleaning system doesn't work, the waterfall cracked and leaks, and the panels keep falling off. They poorly attempted to fix the issues, then blamed me or the manufacturer (Wellis) instead of taking responsibility. They also lied about submitting a warranty request on my behalf -- when I checked with Wellis directly, they confirmed no request was ever submitted. Now the dealer has stopped responding altogether. Poor service, dishonest practices, and no accountability -- once they make the sale, you're on your own. Look elsewhere.

We purchased a Dynasty Spa from Southwest Hot Tub Warehouse and had it installed in early December…read more2025. Upon installation it was discovered that was a leak and water was leaking into our top panel control. In addition, when we purchased the spa we were told it had wifi capability controls installed (which turned out to be a lie). The owner told us he would order a new top control panel from Dynasty and would also install the wifi module for free since he said it was already in there (second lie). After 2 months of excuse after excuse from the owner (throwing Dynasty Spas under the bus, saying they would answer calls, shipped the part, but it never got there, it got there but he used it on another spa, etc. etc., etc.), I decided to contact Dynasty myself. They were responsive, opened a warranty claim for us, shipped us the part free of charge. We then had to contact Southwest to get it installed. I tried emailing, calling, etc. for a while with zero response. Finally went in person (we live an hour away) and confronted them. They wouldn't even acknowledge responsibility. But after a come to Jesus meeting with me, they installed the part. Needless to say, Dynasty is getting us another distributor who can do work on the spa should we need it in the future. Moral of this story....DO NOT DO BUSINESS OF ANY KIND WITH SOUTHWEST HOT TUB WAREHOUSE OR SAM JARRETT EVER! Here is the response I got "We are very sorry that you feel this way! We tried to buy your replacement topside from Dynasty Spas (a company we no longer do business with) but were refused by Dynasty Spas due to ongoing legal issues we are having with them (this review will benefit us in that pursuit). We actually purchased your needed part (a new topside) from another company and still have yet to receive it. When we delivered your spa everything worked great at delivery and you received everything promised in your contract! We were contacted on 2/8/26 about your replacement part arriving on approximately 2/11/26. Within 24 hours of you receiving the part, we installed it at no cost. Your spa was completely operation the entire time you have owed it. Sorry you got caught in the middle but we really appreciate your business. We are happy to assist you in the future!" Since I can't respond to your response to my comment, I will do it here: It would have been really nice if you would have told us that you were no longer doing business with Dynasty because of legal issues. I would love to know when that came about because if it was BEFORE you sold us a Dynasty spa, that would have been key since you can no longer get parts on a spa that is warrantied for at least a year. It's dirty business. AND, A KEY PIECE OF INFO YOU LEFT OUT OF YOUR CYA RESPONSE IS THAT WE NOTIFIED YOU THAT THE PART WE ORDERED WOULD BE DELIVERED. AND YOU BETTER BELEIVE YOU WERE DOING THE WORK FREE OF CHARGE.....IT WAS UNDER WARRANTY!!!!!~ And, you gave us a run around for 2 months! Here's an idea...BE HONEST WITH US. I don't appreciate this. I understand business issues come up for a myriad of reasons. I understand that. I was a CFO for many years of my career. It's just sad that we had to go through Dynasty ourselves. All you had to do was tell us the truth, we would have done exactly what we did. Call Dynasty, get the part and you put it in. WHY WAS THAT SO HARD? Grow some integrity.

In late March 2024 we contracted with Fowler's to service our pool, spa and water feature. We…read morechose them because they had a very high rating on Yelp. During the initial months, their service was outstanding. At their recommendation we had them replace multiple components to our system. Their initial performance resulted in me writing a five star review on Yelp. In the past year, their service for us had deteriorated significantly. I contacted management multiple times regarding various issues. I complained when they replaced a very competent service technician with an individual who was marginal at best. After several months, he was replaced by another individual who was only minimally better. During the early months of our contract, Fowler's agreed to clean our water feature filter two times per month at no charge. Recently we noticed a reduction in the flow from the waterfall for our water feature and asked the technician to clean the filter. He replied "I'll do it next week". Several days later the water flow stopped altogether. This resulted in another call to management who subsequently informed me that the two times per month cleaning of the filter had not been done for the past five months. He then told me that they were no longer honoring their previous commitment and would only clean the filter every four months with a cost to us of more than $200. If additional cleanings were needed, we would be charged an additional fee. At that point, I decided to look for other vendors. The two that I interviewed both said that the water feature was full of algae. This was without any prompting by us. I contracted with a new vendor who cleaned the water feature filter and removed the algae. The time to clean the filter was seven minutes. To jeprodize a very lucrative contract for a seven minute task makes me question Fowler's business expertise. In retrospect, after spending over $13,000 with Fowler's in less than two years, I realize that they were not the company for us. I gave them more chances than most and they failed to perform to my expectations. I now know why they have recently received poor Yelp ratings from other individuals. On their website, they failed to include Yelp ratings. I wonder why!!! Richard J.

Been working with Fowler for over a year now. They are great. Handle everything from cleaning and…read moresimple maintenance when something might need a tweak.