Purchased a hot tub from Sunset. Mitch and Marie in Sales were both easy to work with and very…read moreresponsieve. When it came to delivery, WD, Tom and Josh dropped off the spa, installed, spent alot of time going over all the operation, maintenance, etc. I was very impressed and happy with the level of service. I would definately recommend Sunset SPAs.

Dont do it. their over insulated spa overheats(109 then shuts down) all summer. my heater is…read moredisabled. I'm told the pumps run hot and the walls are well insulated...Does anybody else see a problem with this in Arizona?? maybe for sub zero weather. Cant use it 6 months out of the year. Ordered a chiller (Cuz we all want to pay extra elctricity because their product doesnt work.?? ) 2 chillers later, leaking water, throwing breaker...no fix in sight. Of course they wont give me my money back. Dont get scammed, look elsewhere!

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

Since I wrote my last review, I found Nathan at SPA Hot Tubs. He came out today and fixed my spa…read morefor a very reasonable price. Other spa repair companies weren't familiar with Ateta Spa, but Nathan knows Atera Spas and I'm glad he is available for any issues I may have in the future.

Does anyone have a company that sells parts for an Atera Spa? We got the spa with the house and the…read moreheater and now the control panel isn't working. LPI, Inc is a joke. Considering they bought the company they can't tell you a thing about parts or repairs. Help!

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

I really wanted to be able to leave a positive review, but unfortunately our experience has been…read moreincredibly disappointing. We purchased a brand-new spa and have been dealing with issues since November 2025. From the beginning, we experienced problems that simply should not have existed on a new product, including discovering an incorrect pump had been installed, malfunctioning aerators, control screen issues, and other items requiring troubleshooting, repair, or replacement. Early on, the owner acknowledged that their spas are stored in a non-climate-controlled warehouse and explained that the Arizona summer heat can cause components to warp and create issues. I appreciated the honesty, but found that concerning. A customer purchasing a brand-new spa shouldn't have to deal with the consequences if storage conditions have affected the product. The exterior panels were not damaged upon delivery, but because of the amount of internal troubleshooting required, they were removed and reinstalled repeatedly. This eventually resulted in damaged panels and missing fastener/button pieces. Because of the number of issues, we were even offered a replacement spa. We considered it, but the spa offered was not comparable in luxury features and amenities to the one we purchased. We didn't feel accepting a less-equipped spa was a fair resolution, so we chose to continue working with the dealer in good faith to get the spa we actually purchased functioning properly. To their credit, some of the larger problems were eventually addressed. However, there are STILL items that have not worked properly since day one and remain unresolved. At this point, my biggest complaint isn't even that the spa had problems. Things can go wrong. My biggest complaint is the lack of communication and follow-through. Essentially every ounce of communication throughout this process has had to be initiated by me. I have had to repeatedly ask for updates, follow up when I don't hear anything, and try to keep the process moving. There has been virtually no proactive communication from the dealer. We have been beyond patient and understanding. I have made a conscious effort to be kind, reasonable, and respectful because I understand that problems happen and not everything can be fixed overnight. At this point, however, I can't help but feel that my patience and understanding have been mistaken for complacency. Being understanding does not mean I am okay with unresolved problems. The remaining issues are relatively small, which almost makes this more frustrating. I have been reaching out for months trying to get them resolved with little to no response. After dealing with this since November 2025, I should not still be chasing someone down over items that haven't worked since the spa was brand new. A hot tub is a significant investment. We gave this dealer every opportunity to make things right before leaving a negative review. Unfortunately, after months of continuing to be the one initiating communication while issues remain unresolved, I feel sharing our experience is warranted. Based on our experience, I would not purchase from this dealer again nor recommend them.

When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

Communication with Cody to determine services offered and monthly cost were clear and consistent…read more We agreed on terms and I was pleased to be provided with written terms of service that were thorough and easy to understand. Daniel arrived to perform the service and he was professional and listened to all my questions and expectations. I walked away feeling heard and understood, while also knowing was he was going to do every visit. It's just been one service, but so far I'm very pleased with how things are going.

Cody and Kennden (our service guy) are fabulous. Cody has worked with me thru some complicated…read morerepairs toour 21 year old pool. looks as good as new and works like new. Kennden always looks for my old dog, who comes prancing like he is a puppy to see Kennden. Cody gaave me some very helpful advice on pool repairs that they don't do, including suggesting reputuable companies and looking at repairs they recommended. Fabulous!!!!!!!

Elliott Pools did a great job on the new water feature for our pool. Communication was excellent…read moreand the project was done in a timely manner. I would highly recommend them.

We have had Elliott do work on our pool since 2020. Initially, they resurfaced the interior and…read morereplaced water line and coping tiles. They were even able to complete the job in time for a party we were having. Their initial work has held up well. Since then, we have had them do a few maintenance items, and they always perform to our satisfaction.

Great place to get pool supplies and information. Very friendly staff and seem to be very…read moreknowledgeable. Items are fairly priced and parking is convenient.

I went and spoke with dale, he was a complete jerk. I went in for help on my above ground pool…read morepump. First thing he said I can't help you above ground pool is a complete waste and they are not popular option these days. Then walked away, didn't give me another option or anything. I called another place and they helped me write away.