I've had an extremely frustrating experience with Above All Pool Care / Crystal Falls Pools, and I…read morewould strongly caution anyone considering them. The quality of service has been consistently poor -- it feels like the pool techs rush through jobs and cut corners instead of doing things correctly. On top of that, the communication is terrible. Trying to reach anyone is nearly impossible; calling them turns into a constant game of phone tag, and responses are either delayed or nonexistent. Scheduling is another major issue. They show up at completely random times with zero notice -- no heads-up, no consistent service day, nothing. That alone makes it incredibly difficult to plan around, especially if you have pets or a busy schedule. To make matters worse, they've complained about animals on the property, yet they don't provide any notification before arriving. That lack of communication makes their complaints feel completely unreasonable. The biggest problem, though, is that they ended up damaging my pool and have refused to take accountability or work toward any kind of resolution. That's where this goes from frustrating to unacceptable. Overall, the lack of professionalism, poor communication, inconsistent scheduling, and refusal to resolve issues make this a company I would not recommend. If you care about your pool and want reliable service, I would look elsewhere.

Apparently ensuring appropriate water level for a pool is too much to ask. This company will…read moreperform a weekly substandard service, and will refuse to take ownership on the simplest of tasks. We have had a dirt pile in the corner of our pool for over 3 weeks now that has not been cleaned (I have photos with time/date stamps). Our pool level has been way too high for 6 weeks causing the pool to leak through the top and causing damage to our travertine and surrounding trees and plants. Checking the pool level and auto leveler is NOT a part of their service we have come to find out. Which in the opinions of 3 other companies, is routine maintenance. This is a shame as we loved working with Kenny when we first moved here a few years back. Once Kenny left, our services from this company have been on a down hill spiral. The pool equipment has had a leak for quite some time now which could have been easily identified by any pool technician that performs routine maintenance. This company is not recommended.

I found Aqua Vision Pools through a Yelp project request and couldn't be happier. I needed my old…read morepool filter removed and replaced on a level base. After getting 8 quotes with prices all over the place, Jimmy stood out immediately--quick to respond, personable, and clear about exactly what needed to be done. He came out the next day, confirmed the work, and gave me a fair and final quote. At the same time, I was dealing with a pool service company that kept breaking our flat-rate agreement and overcharging me for chemicals I likely didn't need. Jimmy went the extra mile--testing my water himself and even running a sample to Leslie's. He identified extremely high copper and hardness levels and explained why the pool needed to be drained--something the other company never mentioned. Jimmy offered to fully drain, clean, refill, and balance the pool for a very reasonable price, and had it crystal clear within three days. That level of honesty and service sealed it--I fired the other company and hired Aqua Vision for ongoing service, even though they charge a little more. It's worth every penny for the transparency and professionalism. I'll be recommending Jimmy to all my friends and neighbors--this is the kind of service every pool owner deserves.

Aqua vision has been servicing my pool and equipment for quite some time now. Jimmy is always…read morepunctual and informative. I've had other pool companies come out and seems like they're there for 5 minutes and gone. Jimmy takes his time, analyzes the water and equipment to set us up for a great pool season. I can't recommend this company enough! Thanks for keeping me pool in top shape all year!

Great company & people to do business with over many years! I appreciate their work & level of…read moreservice.

I love that I don't have to worry about my pool. It's cleaned every week and it's always sparkling…read more When there are issues with my equipment, Blue Lagoon let's me know and takes care of it. Their prices are always reasonable. I would recommend Blue Lagoon to any of my friends or neighbors. They do quality work and respond to any issues quickly.

Excellent and professional service always on time and good prices ,Highly recommended .read more

Extremely happy with service and fair pricing. Dusty is honest and knowledgeable and genuinely does…read morehis best to keep cost down. Highly recommend!!!

The tech that's been cleaning and maintaining my pool has regularly shirked on some duties. I've…read moreemailed the company several times, and they are quick to respond and had the tech return to remedy the situation. But it's poor tech service that I'm concerned about. I may be searching for a different company. The company responded with a remedy going forward. I hope for better service in the future. I adjusted the rating back to 5 stars for great communication.

Brilliant Pools maintains our pool at our Condo Complex in Phoenix, a small pool for a relatively…read moresmall condo complex. That said, I don't know if it is the lack of consideration and budget from the HOA or the lack of particular expertise and knowledge of the on-site technicians -- but our pool has gone from crystal clear blue to green algae bloom toxicity. The technicians have been asked on-site to scrub and vacuum - -and we were told, that's not my job. So I guess in our case, the pool is not quite so brilliant. Maricopa Environmental Services even came out and said that while the PH and chlorine are satisfactory, anyone could get sick or infected from the algae and mold that is not scrubbed. Hopefully they will do better or recommend to the HOA a better servicing. Aint NO ONE wanna get into that pool....look at the photos. Hopefully Brilliant Pools can help make our pool brilliant again. Help Us Brilliant Pools......

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

Our pool has had a rough season with algae and then a broken filter. When I was finally ready to…read morecommit to spending a little extra money, Hawaiin Breeze Pools was ready to take action. Within a week, they were out to install the new filter, and then drain and chemical wash the pool. With a few extra repairs, and within a few days, our pool was looking as best as it ever has in the five years since we bought our home!

Great company to work with. Very good workmanship in fixing my cool deck. Staff are skillful and…read moreprofessional.

We have just started using this pool company and we are very impressed! we receive a text…read morenotification letting us know when they will be arriving on that day, which is very helpful!

Update 2026: After 3 years I've terminated service with Tartan Pools. This last half year has been…read morenothing but problems for us. Vacuum busted, no big deal I get it things break but it took the tech 3 weeks to notice the vacuum wasn't working. It wasn't until I noticed a bunch of debris on the pool floor and then I had to notify THEM to come fix it. They recommended one other than the Pool Vergneugen and that thing just never worked, then replaced with a Vergneugen and it worked right away. Now just recently they cleaned the filter and recommended to replace it. Not only did they charge for the cleaning, but the charge to replace the four filters was over $630. The filters themselves are $200-300 depending on if you want to get them online or through Shasta Pools. Would've gave em the $100 most people want to install new filters, but I'm sure as hell not paying $750+ between a cleaning of filters that should've been replaced and then paying on top of that to get them replaced. Our pool is a cartridge system, so literally all they have to do is empty the skimmer baskets, balance chemicals, and ensure the vacuum is working properly. I don't have the extra maintenance of a sand filter and the system is hooked up to automation. We've been having an issue with the system running with air in it for about a month now. Paid for a flapper repair and they said everything was all fixed. Spoiler alert: it was not. They just don't care to validate that the system is working properly after a repair is done as long as they get paid. Today the main pump is running bone dry so I had to shut it down. I love Dominic as a person. I still to this day would trust him if HE did the repairs, but he doesn't do it anymore......and his office staff are clearly lacking on holding techs to satisfactory repairs. Very sad I liked this company.