*****UPDATE 6/2/23******
Within a couple of hours of posting this review, my rep Damien Fernandez reached out to me and was willing to do all he could to make things right. He called the office and they sent me a copy of my solar agreement details right away. Also, on 5/31, a SIG solar tech came out to my home to install the last breaker that was needed to get my system started and up and running. I appreciate the efforts that were made to solve our issues. I do wish it wouldn't have taken this review to get a copy of my solar agreement but we can't change the past. Due to the remedy in the issues I had, I'll be upgrading my rating from a 3 to a 4 star.
---------------------------------------------------------------------------------------------------ORIGINAL REVIEW: 5/24/23 My rep was Damien Fernandez. He was very informative and genuine upon our initial interactions at the almond blossom festival where we stopped at his booth. However, we have some issues that weren't resolved and it's disappointing considering we spent so much money on this system. We never received some sort of receipt for the project. When I requested this from Damien, he asked for clarification and I told him I wanted to know what I was paying $73,000 for. A simple receipt that would say something along the lines of (panels $50k, labor $20k, permits and other misc costs $3k). So he told me that they don't provide that because "no company provides info to customers regarding how much they're paying for the materials from the manufacturer and how much their mark up costs is and how much the customer ends up paying for it". That wasn't what I was asking for, and of course not something I'd expect any company to provide. I just want to know what I'm paying for. That was back in February and here we are 3 months later. I got the run around of "the office will get back to you", which they didn't. Today is 5/24/23, our system was installed on 5/3/23 and we're still missing a breaker (should be installed next week) and the 'Emphase' app to monitor the usage/output isn't working. Overall, the initial consult was great, the installation/installers were extremely professional, it's just the follow through that has left a sour taste behind. If you're wondering how they have so many reviews, it's because they have their reps compete with each other on who can get the most reviews. So they haggle the customers over and over til they get your review. I purposely avoided reviewing because I didn't want to leave any negativity, but I was contacted about 4 times to leave a review, so here it is. read more