Do not waste your time or money here. I have been here a few times with dissatisfied service most of the time. I went here to get my hair done last minute, as my regular place was booked, they kindly told me I could make an appointment the following day. I said yes to the appointment because it was all I could find, however that only left about three hours for a color change (I told them I was in a schedule, and they said it wouldn't be a problem). The following day I got there less than ten minutes prior to my appointment, the lady at the front desk informed me the hair dresser was running late but would be there in a few minutes. They offered me a water and I sat down....for ALMOST AN HOUR. I, only having this place to do my hair before having to leave for Richmond, was frustrated to point where I wanted to leave. Every time I asked the lady at the front desk what was going on was told "just a few minutes". After she finally arrived, I was expecting the best damn hair I'd ever seen. Once again, wrong. It was done very poorly, she ended up making my hair an uneven brown AND after offering to cut and do a protein treatment for free, did an hack job. While getting my nails done, (a different visit) they filed the top of my nail down to the bed, which caused pain for the next week. read more

I wanted to treat my husband to a Pedicure and Solace was convenient and close to home. He had missed our last appointment at our regular salon as he was out of town so he was due. They happened to be running a special - I believe for Father's Day - for a more upscale pedicure at a cost of $70 which I found a bit high, but heck, he's worth it! They were able to take him right away on a Saturday mid afternoon. He was offered a glass of wine while his feet were soaking which was a nice touch. He enjoyed the pedicure and massage - actually stated the massage was one of the best he had on his feet and calves since the technician put some muscle behind it and was not rushed at all. The pedicure also included a scrub and paraffin wax treatment. He was happy with the entire service except the callous removal. I was shocked to find out they had used a razor on his feet. I was under the impression that VA licensing laws prohibited this due to sanitary reasons. Additionally, he had cuts on his feet from the razor. His feet were tender for a few days, but thankfully no infection. Three stars for the service he received, but I would caution to watch what they use on your feet for callous removal. read more

I've been a customer here for years and it's gotten progressively worse. Let me start off by saying the staff is excellent but the management is lacking. Many times I have come in to be seated for a pedicure, wanting to be pampered by a simple cup of coffee or tea. Nothing. Never stocked with different sweeteners or different teas or sodas. The next big concern is the appearance of the spa. Water use to cascade down the back wall and it was a nice soothing sound while you were having a pedicure and a manicure in the spa. The water hasn't been running in years and all you smell is mold which I'm sure is a health hazard for the customers and not to mention the staff which breathe that stuff in everyday. These prices are high and the spa experience that should go along with those prices should reflect the same quality we are paying for. If this was my spa I would also make sure that the spa was detailed clean. The vents and lighting in the ceiling are dusty and have cobwebs. Shelves in the front displaying products for purchase are dusty and dirty and have been there for years. Some pedicure chairs don't work, it's just dirty! It's apparent all the money customers are paying are certainly not going towards refreshments and spa upkeep for the patrons. Very disappointed !!! read more

This place used to send coupons once a year and now they stop doing that. But surely their price is high. I book always a deep tissue massage for my husband. And he was so disappointed on his massage. His masseuse was about 60 years old lady that couldn't do her job. I guess we have to find some place else. read more

I've been going here for many years and always get the BEST treatment. I love Amy for spa spedi and also have used and loved Kim. I look forward to my pampering! Next visit is my birthday! read more

Went for a hot stone massage. I've had a lot of these at dozens of places so I'm comparing against the 'average.' Solace has an easy to use online booking tool which is great, and asks you for specifics of how much pressure you want and any key areas to focus on. It also requires you to choose a specific masseuse. At check in, the receptionist seemed surprised that I asked for a masseuse by name, as someone else was prepared to do the massage, which was fine by me, but it would make sense to train the receptionists on how their online booking system works. The masseuse did not introduce herself, so I'm not sure who I was with, just that it wasn't Hally. In the online tool, I'd asked for a 3 out of 4 possible pressure levels (medium-high) but the massage mostly stayed in the 1-2 level. The masseuse didn't seem to have a particular technique, at least on the back, where it just felt like random finger motions, with no emphasis on the places where different muscles meet each other or bone. The hot stones were body temperature - I actually had a hard time discerning between them and the masseuse's palms. I almost laughed when the masseuse asked me if it was too hot. The oil used was often cold to the touch; I'm not sure why they don't use something to heat it up. No check-in during the massage about whether things were working well. Typically at 80% of places they'll leave hot stones on your back while they work on your legs and vice versa, but that didn't happen here -- though the stones weren't hotter than body temperature, so I don't think that would've made a difference. So a lot of negatives. But there were also positives. The staff including the masseuse were very friendly. The facility is very clean and has a nice relaxation area between check in and massage with soft spa music. Lovely changing area. About 80% of the space here is dedicated to manicures, so that's likely their area of expertise. But they need a lot of training in the massage department. read more

I always love going to Solace for my nails! The spa pedi is sooooo relaxing! I wish they'd offer more specials as it's a little steep compared to other surrounding nail salons but you can't beat their atmosphere! It's very inviting and even sip a glass of wine while relaxing in the massage chair. I took my girlfriend for her birthday and used Jenny and Kim. Both are amazing and give the BEST massages! can't wait to book my next appointment!! read more

Solace Day Spa - Girls spa night! - Day Spas Near Me - Chantilly, Virginia

HAIR COLOR TOUCH UP ~ charge 80 when menu says 60....... stylist had no cone for hair dryer so I left with wet hair. Got home with black stain all over face and neck 3 incorrect charges on my bank account. read more

First time at this Nail Salon. Very soothing and different type of nail salon. The nail tech that I had did a great job on the pedicure but when it was time for the massage she had one hand on my leg and one hand on her phone. She wasn't really paying attention to where she was massaging and how soft she was being. At the end, my pedicure came out very nice and I am satisfied. read more

I'd never been to a spa before but my husband had bought me a Mother's Day package months ago from Solace Day Spa and I finally found time to use it. Solace was able to get me in on the same weekend that I called for a four hour spa package. I had a facial when I first arrived and it was INCREDIBLE and extremely thorough. I can't decide if the facial was better or the one hour massage. I really needed relaxation but had no idea what to expect with my first professional massage. I was BLOWN AWAY. I felt at complete peace. Afterwards I got a mani pedi. Needless to say my nails look FABULOUS. I got my feet dipped in wax and was even able to trade out my "signature manicure" for a manicure using gel nail polish. I had a wonderful experience here and highly recommend Solace Day Spa. read more

I got my appointment and I went to the salon and they said they couldn't take me right now and said come at 2:50. I normally booked my appointment at 1:40 and I drive 20 min to go there but they said come at 2:50 I am really mad right now. I am really disappointed. read more

Best mani and pedis! I'm not sure what they use to remove my calluses but it's incredible. The technicians are very professional and they remove all the nail supplies from sterile packages. read more

Solace Day Spa - Very impressed with the amount of time the technician took to make sure my bridal trial nails were perfect! - Day Spas Near Me - Chantilly, Virginia

Humaira did a great job on my hair she is very friendly and made me feel very comfortable and also when she was wading my hair the chair message my whole back felt good I would definitely recommend someone to her I left the salon feeling much better back to blonde yay read more

I made appointment for a Mothers Day message and wanted a pedicure also and was told I didn't meet to reserve a time for the pedicure and to just come in 2 hours before message appointment to allow for enough time. I show up and am greeted by the receptionist telling me they are booked up and to come later. I asked how long the wait is and that I had a message appointment in 2 hours which means I can't do both later. I said I cad called and was told I didn't need an appointment for the pedicure so why are you now saying I can because your booked up. This is the second time this place has messed up plans for service. I am done with the HORRIBLE customer service here! There was no attempt to understand or apologize or make right but cold empty "There's nothing I can do we are booked up." WHY tell your customers one thing over the phone and they screw up their appointment plans on the day of? As if we all have all day to sit around waiting ? What's the point of a reservation? I was lucky my husband was able to have the day off so I could, for the first time in years, have some papering time away from kids and work. HORRIBLE, UNPROFESSIONAL, UNRELIABLE, WORST CUSTOMER SERVICE! Thanks for wasting the little time I had to relax as a mom on Mother's Day! read more

I really loved the cut and color with Humaira! She listened to what I wanted, gave some recommendations and it turned out beautifully - compliments keep coming in. read more

I had a fabulous gel pedicure and manicure...returned a week later for a facial...it was one of the very best that I have ever had. I highly recommend this spa....especially Kristy and Jessica. read more

Great massage! Jolie was very good. My only complaint was that I scheduled a 90 minute massage, but there was a communication mix up and I ended up with a 60 minute massage instead. They credited me the difference in price. read more

I took my daughter here for an eyebrown wax before Prom 2012. It was her second eyebrow wax, but first at Solace. They double-dip! Apparently they take the stick with the wax on it, put it on your brows, then dip the same stick into the wax again. If they do it over and over, eventually you get contaminated wax. Contaminated wax invites infection and irritation. And that is exactly what happened to my daughter. Double-dipping is a sign of poor procedures, poor hygiene. We will never go back. read more

I would never go back here. I had a deep tissue massage and facial. I get massages weekly at another place in Gainesville but my usual massage therapist wasn't available and I had a huge knot that could not wait. That said, I wish I had not gone here. The massage was horrible and the facial was fair at best. The worst part was when I was checking out the girl at the front desk was super rude and unprofessional. She was doing math homework and acted as if I was bothering her. She even started saying equations out loud. She also informed me that you cannot leave tip on a credit card...what kind of day spa does not let you leave tip on a credit card?! Save your time and money...do not go here. read more

Not very good customer service, from Lisa. Came in for my daughters birthday mani/pedi and was treated less than par because I wouldn't upgrade to a more costly service. My person sped through the service like it wasn't worth her time. I have nail polish on my finger tips..... Well I gave a 2 star because the person that had my daughter did a great job. read more

I am giving two stars only because I enjoyed my facial. This was my first experience with Solace and I gave them a try as birthday presents for my parents whose birthdays are a day apart. I called to book a couples massage followed by facials for them and a facial for me. The person making the appointment had a hard time understanding what I was asking for and then when someone called me later to confirm the appointment, they too were confused as to what I requested. I am not sure why, couples massage and then 3 facials. When we were on our way to the appointments, I received a call stating the person who would be doing my facial was going to be 45 minutes late due to traffic (Even though my appointment was at 1:00 on a Saturday afternoon). I waited in the small waiting room out front while my parents went back for their massages. I immediately noticed an open Tupperware container with fried chicken wings sitting in the display with all the for sale hair products along with a half drunk cup of coffee. I said to one of the employees that someone had left their food and she said "oh that's just us" and moved the container to another ledge two feet away. I then noticed there was popcorn all over the floor and a bag of food on the ledge as well. Three employees then came and sat in the small waiting area with me filling the only other 3 chairs and began chatting loudly, eating chicken, playing on their phones and knitting.(I have posted pics hereto in the photos section - if you zoom in you can see one of them had even removed her shoes) I immediately regretted not checking Yelp first and wondering what kind of experience we were going to have for which I was about to pay $400. Another employee then called me back and showed me the ladies dressing room and my mom was still back there. A MALE employee then opened the door to the dressing room and called me into the hall. Luckily, we were dressed but I was quite surprised that he would just open the door of the ladies room. It was quite awkward. I went into the hall for him to try and up-sale me to pay more for the massages for my parents. This was what was so important to call me out of the dressing room. As it turned out my facial person wasn't there yet so I was sent back out to the waiting area to sit with the knitting, eating and chatting employees. My parents enjoyed their massages but opted not to have the facials. The salon is pretty but it is run horribly and epically unprofessional making me feel I had spent upscale spa money on a lower end salon. read more

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I recently won a $100.00 gift certificate to the Solace Day Spa. I called and made an appointment for an hour facial. This spa is beautiful! I was greeted at the front door by a lovely receptionist and not too long after my arrival, my technicial introduced herself to me and gave me a tour. This place is pure luxury....There is a steam and shower room that you can visit before or after your appointment at no additional charge. I wish the receptionist I had booked with had told me as I would have arrived earlier! My facial was really wonderful and I have had MANY! Thank you Christine! I will be back for more facials and to experience all the services at this salon/spa. Thank you! read more

I had a great pedicure the last time i was here which is why i came back. .....not good at all.... The spa pedicure includes a massage but i simply got someone moving their palm over my calves.....i asked her to user more force but all she did was use her nails..eessh...... Why. .god..why?.. read more

I'll start by saying I am a picky customer. Julie did my pedicure and it wasn't good. She was rough and sloppy, her tools hurt my toes, and her massage was too aggressive. She struggled to paint my nails without making it too thick and she didn't file them straight. Its too bad because she was a very nice person and easy to communicate with. Its nice and clean inside but I won't go back . read more

I went here last minute on New Year's Eve for some services and was pleasantly surprised. Got a Pedicure done first. The ambiance is great and relaxing. Not sure who I had, but she did a really good and clean job. Second, got a haircut. Had Humaira and she is wonderful. Was friendly and spent time on the shampoo massage and made sure I was getting the haircut I wanted. It is a little pricey - I have had same type of service for less, but it's good to know that if I don't get an appointment at my usual place, I can always go to Solace. Cute little place - should try it out! read more

I had originally went in and didnt have a good experience. The manager john called me and apologized and offered to fix my nails and as an apology added a free pedicure. I really appreciate his effort for trying to make an experience a right one. This time i had Dayna do my nails and she did an amazing job and i left happy read more

just moved to the alexandria area ... and as i type this i am about to drive almost an hour to go see VIVIAN for a pedicure. she is consistent, can get my ingrowns without almost any pain, and she is lovely. haven't found my new pedicure spot in ALX, although I thought I had. desperate today! read more

Ask for Amy or Jenny! You will not be disjointed. I have been gong there for years and have always had great service for Mani, Pedi and wax.

I use to go here about 1x month for a long time - over a year. I use to get massage, mani & pedi's there. Several things occurred that I do not agree with their practices. I will never go back. read more

My husband bought me a 90 massage as a thank you for packing our whole house for our move to VA. Last week I really hurt my back so I booked an appointment. My massage was wonderful I felt so much better it was amazing. My masseuse was Joe and he was excellent I give him 5 stars Unfortunately the desk told him it was a 60 min massage instead of 90. I told the front desk that it was 30 min short and the hesitated saying no it was only about 15 min short not realizing he started later than my appt. He had already left for home so they weren't able to talk to him. Unfortunately they also charged me for the wrong massage that was much more expensive than the one I got. The next day he called to check on me and see how I was doing and to apologize for the mix up and starting late. He was so sweet to have done that, I didn't blame him it was not his fault. I give him 5 stars 2/5/16. The owner called after reading my review and apologized for the mix up. They offered me a 60 min massage to make up for it. They went above and beyond to make things right. Great way to run a business I will definitely go back. read more

Got an hour deep tissue massage. Melinda was awesome! I had the biggest knot in my shoulder and she was very diligent and put in all her effort to make me feel better. Glad I came in. Will definitely be back. read more

Coworkers and I went there yesterday. She had been there before and had a great experience. Bottom line is, we were Not! relaxed as it was suppose to be relaxing. They rushed the whole process. You felt like a number more than a customer. I know its a business and all but if your customers makes an appointment you should take that time out and focus on your customer. Especially if its their first time. The place is huge a little crowded. I was very disappointed for sure. read more

Not terribly expensive and they provide a lot of services. I usually go for just a pedicure, and it's great about 80% of the time. Their chairs used to all work for a massage, but it seems more are broken over time these days. read more

Kristy is absolutely the best at gel and gives an amazing pedicure! I was in yesterday and was so relaxed the whole time. As soon as I entered I was offered something to drink and was able to read my book while getting pampered! The Ocean Pedicure is heavenly. I have found my new nail place and won't be going anywhere else! read more

I've had 3 gel manicures and each have been wonderful. The techs take their time and are friendly. I will be going back!

Excellent for manis and pedis, but I did not like my massage there, especially for the price. The masseuse just rubbed in the same motions lightly Nd didn't do any deep work. I also didn't love the hair color I had done there, again, especially for the price. I will pay the extra cost for pedicures because they are great, take their time, and have awesome chairs. read more

I've been going to the South Riding Solace day spa for almost two years and am very happy with the service I receive. I never feel like the technician is rushing and they are always friendly and accomodating. read more

Kristi is awesome--she is kind and caring and provides top notch service! The front desk could use some work--the young lady with the blond hair at the desk needs to be a little more professional when dealing with the public. read more

I recently saw one of the technicians dip her used cup back into the ice machine for ice! Also, after callous treatments, the technicians dump the dead skin, nails, etc. into the trashcan that is located in the drink area! Salon could be better kept. read more

My first experience at Solace for a haircut was fabulous. My stylist, Humaira, listened to what I wanted and did a perfect job. It is truly the best haircut I've had in a long time. I will most definitely go back again soon! read more