The masseuses at this spa are excellent. I visited twice and got a deep tissue massage…read more The massage was perfect, and all my tense muscles felt fully relaxed afterward. She addressed all my problem areas with care and regularly checked to make sure the pressure was right. They were very professional and didn't push for tips, only mentioning it once. The place was clean and well maintained. I would definitely recommend this place for a good, relaxing massage.

I recently visited for a massage and had an experience that made me uncomfortable. I won't go into…read moredetail here, but I believe it is important for management to be aware so it can be reviewed and addressed appropriately. I have received massages at several other establishments in the past and have never had a comparable experience, which made this particularly concerning. Given the nature of the experience, I would appreciate a response from management. Please share an email where I can reach out to discuss this further.

I had my first visit yesterday for the Revival package, which included a hydroluxe massage and…read moreosmosis facial. My masseuse Elle did a wonderful job; it felt like the waves of the ocean were gently but firmly massaging me! Her motions felt very skilled. I also appreciated that she asked about what kind of pressure I preferred before we started. I highly recommend her. Chau did my facial and again, a wonderful experience. I was surprised (but shouldn't have been, given her years of experience) that immediately she could tell that my skin used to be oily and that I was not a stranger to retinol. She did a deep exfoliating treatment on me and extracted an extremely stubborn and deep blackhead in my cheek that I'd had for months. I am a skincare nerd and even though I use exfoliating products regularly, she said that this treatment was more effective than over the counter or store-bought products. I believe her! My skin not only felt hydrated and glowy the rest of the day, but honestly felt so clean, soft, and kind of... lighter? Because it had been purged of all the heavy dirt and dead skin, I guess! Needless to say I've already booked my next maintenance appointment in three months.

Amateur hour. The spa claimed I had an appointment for a very expensive facial that I did not book…read more It was months in the past when I went in today for an appointment that I booked online and that they canceled JUST before I came in. They told me to that to keep my appointment or to book any future spa appointments, I had to pay over $220 for the missed appointment (the one never even made). You heard right - - not a $50 no-show fee, not 25% for a no-show. They wanted the entire amount upfront before I could have my next appointment. It was absolutely outrageous. The one facial I had was decent (I went in for foot reflexology today), but the aesthetician was pushy about me making future appointments. I would avoid and head down to DC where the spas are more professional and customer-centric. I've been to spas all over the world and am a very chill customer, and I've never been treated like that. The moves of a desperate business.

This review is for sauna only…read more Infrared sauna heats up to 158F which is great! The session is about 45 mins, and the price is moderate. Sauna is very small, and you can't lay down flat. Fits up to 2 people sitting up. The biggest concern I had is lack of showers. So after all the sweating you gotta put your clothes on and head out. Less than ideal. Parking is in the garage nearby. Staff was friendly. Personally not coming back unless showers get installed.

Heather is a miracle worker. While usually I go for deep tissue massages, Heather focused on medium…read moreto hard pressure and more precision techniques than mere strength. The end result? She relieved my neck pain that has been bothering me for weeks and my IT band pain that has been bothering me for months. Massage Green Spa was very clean during covid and I felt comfortable. They change everything between clients and spray down all surfaces.

I love Emma. I was a massage therapist for a decade and have a ton of experience receiving massage…read more Emma is skillful and knowledgeable. Highly recommend. It's easy to find if you follow the directions on her webpage.

Emma is the greatest example of a great professional that does great work. She takes the time to…read moreunderstand your needs and dedicate her time to make you feel relaxed and do a great massage. Keep it up Emma!!

I don't know what I would do without Joy. She just gets it. She understands what's going on with my…read morebody and does a great job at fixing me as I always come in pretty broken. Doris is great as well. She does the scheduling along with massage. I couldnt ask for better service! Nice and quiet feel as well! See you guys real soon!

I saw Mia and had the best massage I've had in my entire life. She was very thorough, nice and…read moreattentive.

One of the BEST massages I've ever gotten. Had a groupon…read morefor a 60 min massage. Renu said it would be a Swedish massage with medium pressure (extra $$ for hard pressure). Medium seemed alright with me so I went for that, and I'm glad I did. It was the perfect amount of pressure. I weight lift at least 3x a week, and I was very sore and had a lot of tension on my upper back and upper thighs. She literally removed all the knots -- did hurt for a few seconds but I felt very relieved afterwards. Loved every second of it and would go back again. Very clean and organized salon/spa. Very friendly customer service -- attentive, and offered beverages while I waited (I was early to the appointment).

Service? What service this "business" doesn't schedule you for massage. Ask you to text and someone…read morewill call you back to schedule. I called three times and nothing...they don't want your business, stay away. No courtesy at all.

Let me start my review of Hand and Stone Massage and Facial Spa, particularly at this location as…read moremy HOME. Please don't be discouraged by a few negative reviews - they don't reflect the superlative treatment that I receive CONSISTENTLY. I believe it's a natural tendency to leave reviews that are negative, blasting a business for the actions of an individual. That person may have had a bad day - we all do, right? That being said, I support businesses that deliver a level of excellence not because they have to in order to compete, but to do so because they wish to cultivate a working relationship with their clientele. That starts with an exemplary staff. Andy E. has such great desk side manners that it is worthy of being noted. I've had him call me to alert me to available appointments on a number of occasions and I had the privilege of speaking to him today. He makes the appointment in such an affable way, that it comes through over the phone. I can tell he wanted to facilitate an appointment most convenient to me to ensure the best possible outcome. Andy E. represents this company in an exceptional way - his positivity complements the business in a way it optimizes the whole experience. Pleasant, empathetic and engaging are qualities one doesn't learn, those qualities allow transcendance of negativity in a service oriented industry. Those qualities that are embodied by Andy are crucial. Any world wary individual who chooses to seek therapeutic measures to alleviate his or her stress brought on by the vagaries of life, are welcomed into the oasis of tranquility at Hand and Stone. Thule...member since 2018

I'm writing this review to share my experience as a former employee at Hand & Stone, which I…read morebelieve was marked by poor management, lack of security, and an unjust termination. I want to warn others about the practices I witnessed during my time there. one night shift i was closing and after i closed everything during the middle of the night,robbery occurred, and I had no idea at the time. The robber took around $400, and it wasn't until the next day that the opener saw the key still in the lock and noticed something was off. To make matters worse, the cameras "didn't work," or so I was told, and when I asked about the footage, I was told it would be available to HR. However, I never got to see anything. A couple of weeks later, I was called in for a meeting and was wrongfully accused of taking the money. They claimed they had footage of me taking it, but when I asked to see it, they kept saying they would "show me later." I never saw it, and ultimately, they just terminated me. To top it off, they threatened to involve the police, but I never received any report, and no further action was taken. It felt like they were simply looking for someone to blame, and I was the next in line, especially since others before me had been fired under similar circumstances. In addition to the unjust termination, my experience working there was less than ideal. There were constant complaints from customers about upcharges--something I also noticed during my time at the company. We were instructed to upcharge without clear explanations, which led to a lot of frustrated customers. Additionally, cancelling memberships was a nightmare. Only the manager could do it, and she would always come up with excuses to delay or avoid doing so, which added to the frustration of both the customers and employees. Overall, I do not recommend working at Hand & Stone, nor would I recommend it as a business for customers. They don't prioritize the well-being or fair treatment of their employees, and they seem more focused on finding ways to take money from customers rather than provide genuine service. If you're considering working there, or becoming a customer, my advice is to look elsewhere DO NOT EVER COME HERE!! THEY SCAM YOU TOO

My daughter really liked her haircut. I recommended to friends and family with a photo!read more

I've been testing out new salons since moving here with the hope of finding one I really like that…read morealso doesn't break the bank, and had high hopes for this one based on the reviews. I only ever do simple cuts, nothing fancy. My haircut, done by Anderson (a level 3 stylist), is objectively good. The skill was there. But it's definitely shorter than I wanted it. Went in for a lob, came out with an asymmetrical bob...Honestly I was panicking while he was drying it because it was starting to look like Lord Farquaad from Shrek. I asked if he could style it like in the reference pictures I showed (simple waves, to reduce Farquaad-ness). He tried to do it with the brush/dryer, which obviously wasn't working, and didn't want to use a flatiron. So I just suffered through scalding heat on my scalp and hair pulling. I got told I don't have curly hair. I got told I don't have frizzy hair. I, in fact, have both of those. Some other minor things: 1. When I got home I had some hair that was noticeably longer than the rest, like it never got cut. So...I had to do it. Just a few strands, but normally stylists check for that when your hair is dry. 2. I almost never use heat on my hair, so I asked for recs and mentioned a specific brand doesn't work for me. He immediately said he loves that brand. I said yeah...but it doesn't work for me. Anything else? "Any salon brand." Cool. Not helpful. 3. Asked for something at the end to tame the pieces that were sticking out (again, I have frizzy hair). He looked...confused? Smoothing as a last step has been standard at every other place I've been to. There is nothing in the whole salon like that? Also, my introvert-self just wants to go somewhere where I don't have to be engaged in conversation the whole time. Anyway. Won't go back, my hunt continues.