It was bound to happen sooner or later, yes that dreaded moment when you turn on your computer and it fails to start up normally. HELP Soho! Soho Computer Repair is located on the left side of Beretania Street across from Safeway. There is a narrow ramp leading to an open parking lot with 9 visitor marked stalls. You have to walk up a flight of stairs to the 2nd floor and down the hall to find your computers best friend John. My computer started to have slow start up problems and seemed to have some kind of software problem. John explained that there's a $75 diagnostic fee which would be applied to the repair, that was fine with me because it was still cheaper than buying a new one. He said it would be a 2-3 days and would call me. Well it took a little longer then a couple of days, but no problem John is one busy guy. I asked him how many computers come in during a normal day, his reply was multiple. Well he cleaned up my software issues and wouldn't you know it my hard drive was also going bad. John installed a new drive and transfered my data, reinstalled Windows, also did multiple test for speed and performance. Overall it came out quite a bit cheaper than buying another new computer and reinstalling all my data. Like Terry K. had stated in her review, John is really pleasant, personable and professional guy. I can see why he's loaded with work. 5 Stars for this local business! read more

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I was given this companies name by a 'Geek Squad' staff member of the Pearl City Best Buy because he advised us that Best Buy could not repair my Aunt's computer (the exact one that we bought from them that was just over 3 years old) as they (wherever and whomever they shipped my Aunt's computer off to on the Continental US) stated that they could not get it started either (the problem with my Aunt's computer was that about 2 years after she purchased it, it began to process and move extremely slow like it was being bogged down and then it eventually just could not even turn on after returning from one of our lengthy trips). It was then recommended that we purchase a completely new computer! As a side note, the staff member gave us the name and number to SOHO Computer repair because, as he personally stated, that 'it probably only need a mother board' and SOHO should be able to do that for us! Needless to say, on Saturday, July 1st, I contacted SOHO and John answered my call promptly and with a very professional greeting. I explained to him what was explained to us by the Geek Squad employee and was wondering if he could look at, assess and hopefully, fix my Aunt's computer! He said he would give it a look and that I could bring it to him the next day, which was a Saturday, and he would look at it! He also stated that there was a diagnostics charge but should we move forward with him repairing the computer the diagnostics charge would be included with the final bill. John was amazingly fast because he called us back on Monday, July 3rd, and advised us that he too could not get the computer to boot up, thus, he wanted to move forward with ordering a mother board and, at this time, advised us that, should we want to, upgrade the speed of the computer from a Hard Disk Drive (or HDD), as it was currently running on, to a Solid State Drive (or SSD) he could also do that at the same time. Anyway, my Aunt decided to go with his recommendations and had him order the mother board and the SSD where he stated that it should take about a week for the parts to come in and once he gets the computer started would be able to further diagnose my Aunt's computer. It took a little over a week for the 'parts' to come in but as soon as it did, John called to update us of his progress and that, at the most, it would take him just a few more days and he would be able to call me back to let me know when we could pick up the computer! He called back a couple days later and we were able to schedule the pickup of my Aunt's computer on our return to the island. Let me tell you, I set up my Aunt's computer as soon as we got it home and have just been elated by it's amazingly fast performance! My Aunt's computer is moving even faster than it did previously and, even better, he was able to retain all the apps and memory that was previously on the computer! I have to say that John and SOHO Computer Repair are the genuine deal! If you have problems with your desk top computer, I would highly recommend SOHO Computer Repair and John, hands down! I know that if I have any problems with my HP Laptop in the future that I will be calling John first, for sure! I give SOHO Computer Repair and John my personal 5-Shaka rating! read more

Had issues with my computer and needed to find someone I could trust to upgrade, clean up the drive and get it running smoothly. I'm always worried about allowing access of my computer to a stranger. Ran across Soho Computer Repair and noticed the 5 star ratings. So, I reached out to John and brought my computer to him. I was immediately comfortable with John - he is just so nice and really knowledgeable. Left my computer in his capable hands, and he started work on it immediately. The next day he called me and said my laptop was ready. He was able to upgrade and clean up my computer to where it was running optimally. It was the most painless transaction ever. Price was extremely reasonable. I'm so happy to have found him for my future repair needs. He's very trustworthy - do not hesitate to call him for help with your computer issues. read more

John Rocks! Knowledgeable, practical problem solving abilities and very personable! (Dog lover is another plus...). read more

John provides excellent services and at a very affordable price! My laptop battery popped and created a bulge on the rear panel. I emailed John and got a response very quickly. I took it in the next day to have a new battery installed and had it back in a few hours. I'm very happy with the help I received! read more

My external hard drive would not boot up. Spoke with John and he said to bring it in and he would take a look. He left it tied to his computer overnight to try to get it to boot up with no luck. He let me know he wasn't able to help me and to come by and pick up my hard drive. He took the time to give me a couple of pamphlets from mainland companies that he thought could retrieve my pictures and files. I offered to pay him for his time but he refused. He also answered a question for me regarding a laptop that is giving me problems. Sent my external hard drive to mainland today and thanks to John I'm getting a 10% discount which will probably amount to over $100. Will definitely see John again for any of my computer repair needs. read more

Had keys that weren't working on a MacBook Pro. John was helpful, professional, and fixed my computer in less time for less money than Apple could. read more

I submitted a request for quote to two different computer repair. I spilled water on the outside of my laptop which left it unable to charge. John was the first to respond so I dropped my laptop for diagnosis. After a few days John got back with me to inform me that the motherboard was affected and would need to be replaced. The quoted cost was around $580, which was more than the laptop cost. I decided to get a second diagnosis which proved to be successful as they did the repair at a fraction of the cost at $150. I'm not sure what the difference in between the two diagnostics and recommend to get a second opinion just in case. read more

super fast and friendly service by owner John. same day battery change for my wife's computer. I highly recommend this business for your computer repairs. read more

Before you think to check out any other computer repair places, just know that this man John is the real deal! I brought him my laptop which had a failed hard drive and would no longer boot to start. He attempted to recover data from it, but due to that part of the repair being unsuccessful given the extent of damage, he installed an upgraded drive known as an SSD which is less prone to failure, and installed Windows 10 all at a DISCOUNTED LABOR AND PARTS PRICE!! I promise your computer is in the best of hands if you bring it to John read more

Quick service, very pleasant experience, and actually got a few "freebies"...not high dollar items, but nonetheless less very much appreciated. John is the owner & solo SOHO technician. To me, very knowledgeable about apple products but I have no Pc stuff, so I cannot comment on that side. This location is across Times & Safeway Beretania. Makai side of Beretania. Look for blue "ALLSTATE" sign, THAT is where you turn left up the short driveway to FREE parking. Office is on the second floor. Convenient location in town, decent hours, very quick service turnaround & thrifty pricing. With ALL THAT...why use anyone else? Head over to SOHO COMPUTER REPAIR for YOUR COMPUTER LOVE. You AND your computer will return for the LOVE. read more

If you need any kind of tech support, see John! He's so kind and helpful. I actually started my journey to recover / save my external hard drive by going to see the Geek Squad. An employee there recommended that I go and see SoHo Computer Repair for better luck / help. As soon as I got to my car, I called SoHo and spoke to John. I asked if I could see him that day for help and he did not hesitate. When I walked in, John took my external hard drive and had hopes that he would be able to fix it. John also recommended better storage products and was so thankful to learn more. After agreeing to leave it with him for a couple of days to see what he could do for me, I received a call with no luck but John did provide me with options to send it to a mainland company for further diagnosis and help. John kept in good contact with me and also provided me with several options. He is located in a building with free (and available) parking. His little dog is an added bonus. Thanks John for your help! 100% would recommend him time and time again! read more

John was incredible! I had asked to get a MOBO and CPU swap, and he was knowledgeable, informative, and communicative throughout the whole process. Due to error on MY end, my new MOBO wouldn't be able to fit in the case and John had recommended a fantastic new one that was also in my budget. I had dropped off my PC and was able to pick it up the next day. He was skillful and worked ridiculously fast on my build despite repeated hiccups (due to my error) and I would definitely make the drive from way out West Side again should I have any more computer troubles. Thank you so much again John for all your fantastic work! read more

I've been to their old location before when John used to sell boba drinks. I shared this story with him and I think he was impressed by my story. Customer service and professionalism is where John shines. Based on his recommendations and simple explanations, I was able to get the right services done for my needs. If you need work done on your PCs or Macs, definitely check John's shop out. He isn't in the business to gyp you and is "up and up" with your concerns and questions. Dropped off two older MacBooks for battery replacements and memory upgrades and turnaround was within a day (as he had the parts in stock--YES!). His turnaround time was in-line with his initial quote. If I could, I'd definitely give him more than 5 stars, however Yelp limits that. Thank you again John, keep up the awesome work! read more

Dropped my 16" MacBook Pro and cracked the screen. I initially went to apple and they said they would need to send it off and it would be at least two weeks. I called John and within a few minutes he had a new screen ordered. A few days later the screen arrived and I dropped the laptop off. He had me up and running in two hours! He saved me 2 weeks without my laptop for about the same price as apple. John is the best! Very knowledgeable and straightforward. I HIGHLY recommend SOHO for your computer needs! read more

John is amazing. We got reffered by best buy cause they couldn't fix our both our laptops. He was so friendly and very detailed about the work. He knows his stuff. We was able to get our 1st laptop done next day. We waiting on our next one. But John is so friendly and amazing customer service. See him if you need anything fix. read more

I am so grateful for the wonderful repair job on my MacBook Air! John at SOHO Computer Repair truly went above and beyond to help me out. This kind of personal and heartfelt service is not something I often find at more corporate big box type places. This is a wonderful business ran by a wonderful human, my laptop is repaired and functioning fantastically, and I am so happy! I wholeheartedly recommend. read more

John is a life saver. He was super quick to respond and helped me with my laptop issues straight away. I was able to do a walk-in and walk out within less than an hour with everything fixed. I'm so grateful for John! I will definitely be using his services in the future. Thank you times a million. read more

John helped me out with my computer suddenly dying on me. He's a very nice guy and very knowledgeable. Highly recommend, I'll probably come back if I ever have problems again. read more

Had a few apple computers needing help, and I read the wonderful reviews of the Soho Computer Repair Shop. My experience mirrored the other positive experiences! John While is the owner and only employee of this repair shop. That is incentive enough to do the best job for every worried potential client who walks into this secure computer repair shop.....and he does! He put me at ease, was very generous with his time, careful to provide service at a very fair price, did an excellent job with his repairs, communicated with me at every step of the process, and continues to be available to me by text or phone to clarify, amplify or even walk me through whatever still needs to be done to get my system back online. I could not be more impressed and I'm totally thrilled that I now have access to John's expertise for my apple computer needs! A disclaimer: he is not the solution for repairing iphones or other peripherals; his expertise is with computers. Folks, believe the reviews and you WON'T be sorry. Also, while not the easiest parking or office to find, the central location of this shop on Beretania is a wonderful blessing and once you figure out how and where to park and the location of his shop on the second level of this small building complex, the following trips to the shop will be straightforward and easy. read more

My son's laptop wouldn't close and was beyond its warranty period. I researched computer repair shops and Soho was highly recommended. I called and was able to take it in that day. After a quick assessment, I received a reasonable quote for the needed part and service. Picked up the laptop the following week - good as new! Will definitely reach out to Soho again for any computer repair needs! read more

I ran into a couple of bad computer problems in December and was looking at solutions from buying new computers to looking at repairs. As any senior citizen does, they ask the youngest member of my family for advice, my niece's son who is a computer whiz. After describing my problems, he did research on it and came up with Soho Computer Repair for me. (Pretty good, considering he lives in San Diego.) John White is the owner of the business and does all the work himself. He looked at both computers and gave me his honest assessment and said that they were both fixable and because they had good processors it was worth repairing. He gave me firm estimates of the costs and it was much lower than I had expected. John kept me informed on the progress of the repairs and got them done really quickly (in my opinion). All in all, I am extremely satisfied with John's work and happy of the work he performed in rehabilitating my two computers (desktop and laptop). read more

Our company has used Soho Computer repair a few times and he gives nothing but great service at a very reasonable price!!! He quickly diagnoses the problem and does the repairs in a timely manner. John is very personable and easy to deal with, which helps when you are frustrated with your computer that doesn't work. Highly recommend his company!!! read more

John was very helpful. He took time to look at me computer and advised me that the cost of the repair was not worth it. He gave me advice on how to save my files to Google drive. It is rare to find someone so honest. I highly recommend you seeing him before going to anyone else. read more

Had a problem with my Toshiba laptop. Took it in to Soho Computer Repair for a look. John was pleasant and explained everything very clearly and simple. Explained was not in a rush to repair but he started working on it and it was done that afternoon! He seems to be popular due to the number of people coming and going from his office. Will recommend this place to anyone needing computer repair. Thanks John! read more

ILaptop went in needing a new Hard drive... Screen quality was great. Wanted to upgrade to a SSD. Laptop came back with a SSD but the Screen quality is Terrible now. SOHO blamed it on something else. $260 wasted,should have gone somewhere else. Owner called me and offered to remove the SSD and refund my money which is more than most companies would do. The complaint I have/had is this: 1)Day 1'm told come back in 4 hours it will repaired.I go home and called later "not yet but tomorrow". Lucky I went home instead of waiting. 2) Called in the morning before I went,"Still not ready" Having issues with the Graphics card(AMD)" I said I'll be there next day then. 3)Pick up laptop and display now has shadows on top. Told me it works but could "Crash" sometimes,he put a date for System Restore if front of me on laptop to restore if crashes. I pay and take Laptop,I don't argue with people. Right away laptop crashes multiple times. Blue screen appears temporarily with problems detected then goes to regular screen with AMD driver not detected. My issues is if he ran a test on the system and said your Driver is not working and how much it would to be repaired I could have made the choice to repair or not BUT I was told he doesn't know how to repair.(I would have paid for test of course). I reset the laptop to get it to work(No more Blue screen on Startup)but the driver for the graphics(AMD) is a problem. I don't know if it's built in the motherboard or simply remove and replace. I would have replace the Hard drive myself but I couldn't find a SSD. This would be like taking your car in to get your Air Conditioner repaired and being told on paying it works but sometimes you'll need to turn it on and off when it doesn't to "restart" it because I don't know why it gets warm sometimes. I use to repair Naval ships and if I ever told a Captain the "Water tight door" is water tight sometimes but it's OK he'd throw me off the ship. I'll keep the laptop to use for now since resetting it seems to be working. I could go on about trying to reinstall the AMD driver but that's my problem. All and all he did offer to remove the SSD and refund my money (He called me and left a voice mail) so that's better than most. read more

My laptop died while I was on vacation. I knew it was the battery but I took to soho computer for a diagnostic and repair. I called and John had me come by and explained the diagnostic, and called me back within hours with the problem and solution. All in I was in that morning and out around 2pm with a new battery and functional laptop. John was lighting fast, great quality and really reassuring during a stressful moment. I highly recommend Soho Computer Repair. read more

John was great! Super friendly, diagnosed my problem and called me before doing anything else. Called me and updated me every step of the way. :) read more

Was able to give me a quote through Yelp messenger. Once he got the parts, he was quick to finish fixing my laptop. Price was decent. Good communication. read more

Knowledgeable and efficient, John was quick to troubleshoot my soft/hardware issues and reassembled my pc in less than 2days! With his recommendations, I'm now happily running a new monster i9 gaming pc! read more

John was fantastic and I wouldn't hesitate to use him again. My laptop took a bad spill and rough seas and the screen didn't work. I took a chance on Soho just based on the location and wasn't sorry I did. John went way out of his way to receive and return the computer, and was able to work whatever kind of magic to affect repairs that ended up being a fraction of the original estimate. In several years of using yelp I've only felt compelled to leave a review a couple of times and I don't just dish out five stars. In the case - every Star was solidly earned! Thanks again John! read more

There are times when you absolutely need a John! The New Testament Luke 7:28: "Truly I say to you, among them that are born of women there is no one greater than John: notwithstanding he that is least in the kingdom of heaven is greater than he." Christianity absolutely needed a John! February 9, 1964 - Ed Sullivan Show Ed Sullivan: "Ladies and gentlemen! ...The Beatles." [1] [1] The Beatles - The preeminent rock band of the British Invasion music era. The frenzy of their worldwide popularity gave birth to what is known as Beatlemania. There was Paul, George and Ringo; but there would be no Beatles, if there wasn't a John! The Beatles absolutely needed a John! Ever have a bad case of the stomach flu? A virus gets into your digestive system; you have a fever; you're throwing up; and you have uncontrollable urges and you need to get to a toilet really fast ...like "I can't hold it any longer", fast! In this situation, you absolutely need a John! For me John's are very important! John's entertain me in movies and sports. John's have changed my world through politics and religion. A John is the most important fixture in my bathroom and when a virus froze my computer, I absolutely needed my John. My John is John White and his SOHO Computer Repair. My John is the person that I trust and rely on to solve all my computer hardware problems. My computer froze! I couldn't login! I couldn't access the internet or open any of my computer programs and worst of all; I couldn't finish this important project I was working on. I absolutely need my John! I grabbed my computer and drove down to John's shop near the Ala Moana Shopping Center, or at least where his shop was about a year ago. To my dismay, I found out he closed that location and moved! I was desperate because of my project's deadline was like two days from today and the thought of using another computer repair guy did cross my mind. But then I remembered this quote from the Bible. "There was a man sent from God, whose name was John." As I'm standing in the parking lot, I started thinking about what I should do ....then I hear this whisper from up above. "Seek the one who is called John before I give you a virus that will make you do something; that starts with a "d"; and ends in "hea"; that will exit your ree-a!" It was a powerful message that I could not ignore. [2] I quickly called my friend and asked him if he could search for my John and SOHO Computer Repair. A few minutes later I got this text: "I found him! SOHO Computer Repair, 1259 South Beretania Street, Room 27, Honolulu, HI 96814. Phone: (808) 626-5383." Turns out John and SOHO Computer Repair are now on the second floor of a two story, aggregated faced building across the street from Times Beretania. http://www.yelp.com/biz_photos/soho-computer-repair-honolulu?select=yQiMen-rmXJzJuvCP8qHxg I found metered parking a half block before the building and parked my car. I walked in the door and there he was, cordially and reassuringly helping a customer with his Apple laptop problem. I felt so relieved! http://www.yelp.com/biz_photos/soho-computer-repair-honolulu?select=uUbb7tKsDVkk-OBtXJocqg After his customer left, I put my disabled computer on his service desk and explained my problem. I emphasized that I needed my computer back ASAP because I needed it to finish a project which was due in two days. John did a diagnostic test and gave me some options. He assured me that he would fix my computer by the end of the next day. After hearing the options, I decided to get a new desktop computer. Office Depot's was having a closing sale so I went down and a bought slim tower that suited my needs. I dropped off my new computer late that afternoon and got back my new computer the very next morning. I finish my project and felt happy that I remembered that quote from the Bible. "There was a man sent from God, whose name was John." My John saved the day and is someone that I trust, is very friendly, accommodating and gives exceptional service. All this for what I consider very reasonable pricing. If you absolutely need a John; you should visit my John to resolve all your computer hardware problems. P.S. Found out from John that there is free customer parking for this building. Drive up the ramp and park in stalls on the left. No parking validation required. http://www.yelp.com/biz_photos/soho-computer-repair-honolulu?select=UpncYEScjSqKcO8JPMCroA [2] I have to admit that that message from God did influence me as well. I mean I was standing in a middle of a parking lot wearing white Bermuda shorts. read more

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The 3 P's: PERSONABLE, PLEASANT, PROFESSIONAL describes John White, owner, repair man, delivery man. Approximately 15 months ago, SOHO relocated to 1299 Beretania Street; to an office on the second floor of the building. Street parking available if lot is full. This visit to Soho was my second visit with MY own computer. So this time, my desktop is running slower than molasses. I can't imagine why....I have firewalls and virus protectors- so WTH??? But the real reason for the visit was my desktop stopped recognizing my keyboard. Turns out= keyboard port no good.... (got a new keyboard with the usb port. A $15 fix compared to fixing the inoperable port) and AD WARE.... hidden apps and ads running behind the scenes slowing me down !!!! But I'm better now, my desk top is back home purring along...... Summary- Rather than to sell you an instant test, cost to repair and then, try to sell you an insurance maintenance package, SOHO is there to simply analyze and FIX it. If it cannot be fixed, SOHO will tell you so and tell you why and tell you what your next steps should be. Definitely a breath of fresh air for people like myself, who knows only how to turn the computer on, use the applications and sign it off. Anything else to me is GREEK. Thank you SOHO read more

During the recent busy holiday season, my laptop crashed. I thought it was the end of the world, as besides my smartphone, it was the only computer in my home. When it was working, I took it for granted that it would always be working. Looking at a black screen, I pondered what I should do, as I was not proficient in computer hardware. I needed to find someone to fix my laptop & was worried that I would not be able to understand what needed to be fixed or if I would be overpaying for unnecessary repairs. I then turned to Yelp. One business stood out, as it had 33 reviews w/ an overall 5-star rating: SOHO Computer Repair. All the reviews mentioned this wonderful guy named John. As busy as I was, I showed up at its front door w/ my laptop when it opened the next day. Its owner, John White, was there. http://www.yelp.com/biz_photos/soho-computer-repair-honolulu?select=dzHRZijAnvmuOY_kDHJeoQ John asked a lot of questions while going through my laptop looking for clues in trying to diagnose the problem. It appeared my hard drive was shot. He gave me an option to put in a new hard drive or buy a new laptop; I chose to put in a new hard drive, as I figured it would be faster to get it working instead of taking the time to figure out what & where I was going to buy a new one. I did not obtain repair quotes elsewhere, as a number of reviews stated that SOHO's prices were reasonable. The cost was $70 for a new 500 GB hard drive + $150 labor. My laptop was ready for pick up at the end of the day that I brought it in. What an amazing turnaround time! Everything was fine until two months later when my laptop went on the blink again. Back to SOHO again, & this time, according to John, was the failure of the motherboard. He recommended that I should purchase a new laptop instead. He patiently provided detailed information to me as to the computer specifications that I should be looking for based on my needs, as well where to purchase one. Knowing that he just installed a new hard drive two months before, he offered to buy it back from me. After I got my new Dell laptop, I told John that it was sort of a setback for me, as I would have to learn the factory-installed Windows 8; he said it was not a problem for him to replace it w/ Windows 7, as well as install Office 2010 software & an anti-virus program; format certain things; & back up all data from my non-working laptop w/out any charge! How sweet! John also recommended that I get a 2nd computer as a back-up for situations like this. As such, I hope to purchase a Mac sometime this year. Based on the various times I've talked to him in person & on the phone, I have found John to be very knowledgeable & respect his ability to explain to me in plain English (not gobbledygook) what was wrong w/ my computer & how he was going to fix it. He did not talk down to me or use fancy computer terms beyond what I could understand, which I've experienced in other computer repair shops or electronic stores when you're buying a computer. John is an extremely nice person who is very honest & has the heart to really want to help you; he has a lot of pride in his work. There is so much positive customer service found here! I can now understand why his business has a 5-star rating! http://www.yelp.com/biz_photos/soho-computer-repair-honolulu?select=VVpZnqij6tRmS7RsqgnlYA Opened in April 2009, the business was named SOHO Computer & Café. The acronym "SOHO" stands for "Small Office Home Office," which originated from the SOHO Department at the then-opened electronics superstore Circuit City, where John had previously worked for a number of years before it closed nationwide. His new business in 2009 involved selling computer-related accessories, such as toners, printer cartridges, batteries, etc.; the café portion included smoothies & coffee drinks. The company name has since changed to SOHO Computer Repair, to reflect the present niche of the increasing need for computer repair services, including hardware installation/replacement, virus removal, upgrades, data backup/recovery, software technical support, new computer setup, etc.; the café portion was dropped. He also presently sells refurbished computers. SOHO Computer Repair is located in the same building as Ailana Shave Ice & near Sushi San. Free parking in its private lot; enter from Kapiolani Blvd. or Kona St. http://www.yelp.com/biz_photos/soho-computer-repair-honolulu?select=oAO6o5w_Aeuj6yfXVym3XA What a gem of a business! Affordable prices, quick turnaround time, honest & excellent customer service! Thank you, John! Thank you, SOHO Computer Repair! Thank you, Yelp! I know exactly where to go the next time I have a problem w/ my computer! read more

Soho Computer Repair - John busily at work. - IT Services & Computer Repair Near Me - Honolulu, Hawaii

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My Samsung Chromebook laptop (which only runs on Chrome OS) screen cracked and I didn't know what to do! There are so many reasons why I bought this laptop; it's affordable, light to carry, and really small. It's super convenient. But when my screen cracked from putting pressure onto my laptop (see my Before and After photos), I nearly exploded. I looked up replaceable screens online but shipping costed way too much, especially since I live in Hawaii (nearly $20!) I then resorted to looking up a computer repair shop in Honolulu. I found Soho Computer Repair, who has an overall rating of 5 stars! 5 STARS!?!? Damn, they must be doing something right. I decided to go check it out during my free time and the first person I see when I enter the shop was John. He was super friendly and nice and funny as well. I told him about my cracked screen and he told me he rarely works with Chromebooks because the software/hardware is rare to work with. He told me normally people who come to his shop would've just bought a new laptop unless they really like their damaged one and still wanted to get it repair (I was one of them lol). Screen repairs normally starts off at $130 or so. He then tried to look around if he had it in stock, and his reaction was hilarious. He was like "WOOOOW wooohooo I actually think I might have it in stock!" And I was super duper happy! He then told me he'd called me back to let me know if he could operate on it and I said yeah sure okay. The total price I paid was $120 when I came in to pick it up. When I looked at it, the screen was different. It was glossy rather than dim/matte looking that I had before but it was no problem for me. I was just happy that my screen was fixed! If any of your computer stuff breaks down, I would definitely go to JOHN to get it repaired. He fixes other electronics as well and not just computers. P.S. I'm using my laptop to write this review as we speak! :D read more

Soho Computer Repair - *AFTER* Took it to the repair store and John did an amazing job!!! - IT Services & Computer Repair Near Me - Honolulu, Hawaii

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I have a 27 inch iMac that's about 5 years old and honestly it's mostly used by my kids playing minecraft. But they alerted me that there's a blue screen now and I couldn't access a lot of my sites or update my pictures on iphoto. After consulting Yelp I drove down to Soho which is so convenient on beretania across the street from safeway. I parked on the street and lugged that heavy thing to the 2nd floor. He charges 75$ to diagnose but that is applied to the repair charges. He is very smart and was able to let me know possible problems and gave me possible estimates up front. In a day he called me back and said it wasn't a hardware problem but mostly a software problem. I told him to repair it, it's ready in 2 days! I paid 175$ and it was totally worth it. I don't need to buy a new desktop and it's working like a charm again. He backed up my pictured for me and downloaded the newest software versions. I would highly recommend this place because he's professional, honest and works with integrity. He kept me informed the whole time and was a pleasure to work with! Thanks!!! read more

When my MacBook Pro wouldn't turn on I was about to throw it out and buy a another for 1400.00. He was able to repair it for a reasonable price saving me over 1000$ read more

John from SOHO Computer Repair is a breath of fresh air. I found him thru Yelp reviews and recommendations. My 2011-2012 13" MacBook Pro battery died and the boot up and operation of the laptop was sluggishness if not slow. I went in on a Thursday walk in just after opening. John listened to my laptops performance and battery problems. Told him this laptop has all my tax info and files (bad on my lack of backup). Need it back asap. Recommendations included diagnose, backup and reinstall of softwares n data; replace old battery; add 4 Gb to current 4 Gb ram total to 8 Gb; replace original standard 500 Gb HD to a 480 Gb SSD. Estimate completion by Saturday if not Monday latest. Closed on Sunday. I get a call later that Thursday evening from John to say laptop was done and is ready for pickup on Friday. I picked up laptop just over 24 hours of dropping it off. And to top it off, the final tab for parts and labor an amazing $500. Was I amazed? Heck yah!! Very honest and open dialog and feedback from beginning to end. Customer service top notch. Quality and efficiency of service superb. Great bottom line for one like me on a budget. Conclusion: The MacBook Pro laptop now start and boot up in seconds. The Apps open quick. No hesitation. Still have the cd/dvd/ drive. Almost like a new laptop (dare I say like an MacBook Air) for a great price. The service of John and his Tech Team is outstanding. I plan to bring in my old 21" imac for a ram upgrade and possible SSD replacement to boot. This beats the high volume technology stores with a personal touch by a great guy like John. I highly recommend John for your personal computer repair needs. The shop is on 2nd floor of an old building that has no elevator with 2 flight of stairs from street side. Parking up ramp and street parking as well. Mahalo again John!! read more

Soho Computer Repair - IT Services & Computer Repair Near Me - Honolulu, Hawaii

My almost 2 yr laptop (bought online from Best Buy) started making loud, high-pitched screeches and sounded from time to time like something was grinding. Also it was getting hotter than usual. I took it to the guys at BB, and was told BB needed to take my computer for 3 wks, charge $85 for diagnostics, send it to the mainland for repair, and charge up to $300 to fix it (not including the $85 diagnostics fee). I then took it to John White at SOHO, and he immediately ID'd a problem with the fan. He took my computer for a couple hrs to ID the serial number on the part. Then he texted me to come pick up my laptop while he located the part. He said laptops like mine commonly have problems with the fan. He knew it the second I turned on the computer. About a week or so later, John called to let me know the part had arrived from CA. I brought it in, and he installed the new part that same day, and a couple hours later, I picked it up. $198 for the part, labor, tax - my computer doesn't screech, grind, or burn up any more. Highly recommend John White at SOHO. He's responsive, does what he says he'll do. read more

John was very pleasant, professional, and really knows his stuff! I texted him on a Sunday, and I was impressed with his prompt reply. After learning what was wrong with my laptop, and with my laptop being fairly new, he informed me that my laptop is still under warranty; offering me the pros and cons between using his repair service (not free, but obviously faster turn-around time) vs the warranty (free, but turned around time could take weeks). Monday was a holiday, so I went to his office on Tuesday for him to confirm what was wrong with my laptop. He informed me what was wrong with it, and that he needed to order parts that needed replacing. Worried, because my child uses my laptop for his school's virtual learning, John advised that I bring my laptop home and he'll inform me when the part comes in. I was happy with that advice. I paid for the diagnostic fee, plus the price of the part(s) that needed fixing, and the repair; which in total was very much wallet-friendly! He calls me the following Monday to inform me that the parts he ordered had arrived. I let him know that I'll be bringing my laptop the next day. Tuesday, I went back to his office to drop off my laptop. He informs me that it'll take a couple of hours to work on it as soon as he can, and will call me when it's ready for pick up. Wednesday, no call. Thursday, I texted him to follow-up, and he said that it was done and had tried calling me the day before. Sweet! I was able to pick up my laptop with no issues, and that was it! I am currently on my now-fixed laptop, typing up this review with gratitude! I am very much happy that I chose to do business with John. Only thing I would recommend is to maybe leave a voicemail or text as an alternative way when trying to contact a customer when device is ready for pick up. Parking was never an issue, transactions in his office never lasted for more than 5 minutes, John's price is not outrageous, and he was very helpful every step of the way! HUGE MAHALO, JOHN!!! I will most definitely recommend your business to anyone and everyone!! read more