We bought two of the new Aventon 4 e-bikes and had a fantastic experience. Mad Dog's expertise…read morereally stood out, and they focused on making sure we chose the right bikes rather than pushing a sale. On top of that, their customer service was exceptional.

I came to Mad Dog Cycles because they are the closes shop to me that work on electric scooters…read more First off, all the staff was great, customer service was great and the technicians were great. That being said, I came in to get my back tire replaced. I had the replacement tire, and they put it on without issue only charging me for the labor. I came back to get it that same day (which was amazing) while picking it up I asked if they could pump up the tires. The staff did so without complain, but while inflating the tires noticed that the front tire wouldn't hold air (this was a new problem) and neither would the back tire. They replaced the back tire tube free of charge, and I bought an additional tube for the front. While walking back I casually asked if this would be covered under the original labor price? He replied "no" that I would be required to pay a new labor fee if I wanted them to work on the front tire. I don't blame the staff for this poor experience I blame the owners that made this policy and enforced it to the point that the staff didn't feel like they had any leeway whatsoever. if I was asking them to do significantly more labor, I would have gladly paid the additional price. My great experience was completely soured by the end. I will not be returning to this shop regardless of how good the staff is with owners that enforce such anti-consumer policies.

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.

I have conflicting feelings about this place. They are very friendly and have a good selection of…read morebikes and the bike we bought our son is awesome. The problem is their communication. We had an issue with my sons bike and needed to get the brakes replaced after a month of having the bike. It was a warranty fix and so there was no cost to us but it took a very long time and there was zero communication. We had to call for updates and finally had to call and ask when it would be ready just to find out it had been ready for a few days but we had received no communication it was ready. That was a big disappointment and frustration.

Definitely use these guys!! Dillon, the service manager, is great! To know a dude was looking…read moreforward and was excited to build my bikes was cool. I told him there was no rush on the bikes being so close to Christmas and all. I told him that I didn't really need it until maybe the 1st of the year. The dude had it done in a few hours. 2 bikes, that is!

Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go…read moreback!

What a great new coffee shop attached to a bike shop. Family run my drip coffee was just the way I…read morelike it. With family living five minutes away I can see myself visiting this spot whenever I'm in town.

This is a unique review - my wife and I had the misfortune of a flat tire a couple miles up the…read morecanyon. The proprietor was as congenial as could be and was almost inconsolable with disappointment that this had happened. He came quickly to our aid and insisted on refunding our money and offered us free usage of his e-bikes. In the end it was was still an overall great experience meeting this nice young fellow and we had no regrets. I would not hesitate to recommend using this resource, which is in an ideal location for a spectacular ride in a beautiful setting.

From the owner: Ebike and mountain bike rentals at the mouth of Provo Canyonread more

Mike and Krista are always cheerful and they do great work! I've been a customer for long time…read more They are a Lehi treasure.

Very knowledgeable. I will use this business in the future, they helped me with a flat tire and…read morementioned items like installing Tannus tube inserts to prevent getting flat tires and had items like bike pumps etc to purchase instore.

Stopping in on a road trip with a shredded tire. The crew provided a Very affordable tire and inner…read moretube replacement on the spot for our old Pedego. Kind people, very helpful! They had us Mounted and going in less that 30 minutes.

A few weeks ago, I had a bicycle assembled at this place. My prior experiences had been largely…read morepositive or neutral. Cannondale insisted on a Hangar 15 location for assembly, so I chose this one. The assembly was alright outside of one crushed cable leading to the headlight. The one thing I can't forgive is the process of dealing with that single issue. There are two lights on the bike: a running light and a headlight. This Hangar 15 location insisted that the headlight was disabled due to the presence of the running light. That didn't sound right, so I went back and asked again. During the follow up, the response was bizarrely aggressive. So, I read every bit of documentation on the bike and found Cannondale sucks at documenting literally anything about their bikes. Nothing in the documentation was useful. Contacting Cannondale was similarly fruitless. The Cannondale customer service email guy had no comment on the headlight/running light. I needed to get the cable to the headlight fixed anyway, so I submitted a warranty claim. Cannondale once again insisted on a Hangar 15 location, so I went to the Orem store. Those guys were substantially more professional. They were able to get a response from Cannondale. The running light/headlight dynamic relies on a light sensor. The headlight was just broken. All H15 Lehi had to do was call Cannondale, and they didn't even bother. If you want good customer service, this is the wrong location. Go to the Orem location instead. The Draper location is also probably better. I will never go back to Hangar 15 Lehi. (They get 2 stars because the documentation for that specific bike was so awful. Cannondale should be updating that particular section soon. Again just to be fair, I probably won't buy another Cannondale.)

30 day "love it or return" a lie?.A friend from Utah suggested I check out Ari (fezzari at the time…read moreof purchase). After looking them over on the site I reached out. They were quick to respond, very helpful and informative. They guided me through the ordering process and I made my purchase. Bike arrived couple weeks later. Very excited to get it, I opened it up and found the that handle bar hardware was missing ( the screws that clamp the bars). I reach out to them Expecting the same lever of service. My mistake. Got passed around a bit and then someone said they would send them out. TWO WEEKS later, (i'm in Az and they're in Utah) the hardware arrived. Now i'm down to two weeks for my "love it or return it. I work and had only one weekend left to ride it. Not enough time for me. No extension on trial since bike sat unrideable for weeks. I reached out and said I wanted to return it (i'm sorry but two weeks for missing parts was unacceptable) they offered to send me a pair if socks and all communication seized at that point. While I still have and ride the mtb. And I will say I have enjoyed it. I will eventually sell it and go with another manufacturer.

I was a bit nervous to order a bike online, but the team at Fezzari are top notch. They went over…read moremy measurements to find the right size frame. They explained how they custom fit components of the bike to me. It was very easy to text them with any questions There were some delays that were completely out of their control. I was worried because I ordered the bike for a trip. They were able to modidy my order and I was able to get the bike delivered before my trip so I could test it out. The bike is amazing!! After 3 back surgeries it felt great to get back on a bike again. When I'm ready for my next bike I will definitely be ordering through Fezzari! Super happy with my new Wire Peak Pro!! Thank you again to everyone that helped make it happen.

Great staff, selection & product! Love my new Specialized…read moreTurbo Levo carbon! Good location and inventory availability.

They are always good. Repairs are high quality, fast, and reasonably priced. Buying bikes there is…read morea good experience, too.

Disappointed with the lack of customer service when I visited here. Asked for a stadium chair and…read moregot kind of half caring "oh it's over there"...no effort to show me. Then when I finally found them they were on the top shelf , so wasn't even able to look at them. Love to shop smaller businesses but not if their employees don't care. Off to Big 5 I go I guess

Huge sporting goods store convenient walking distance from the courtyard Marriott Orem University…read more Walked in to browse but was looking for cotton mock turtleneck shirts or whatever they might have in the swim section since I'm a swimmer. Nice store similar to Dick's Sporting Goods in California but it truly is the wrong time of the year for looking for swim stuff and they did not have any cotton mocks so I left.