Stopping in on a road trip with a shredded tire. The crew provided a Very affordable tire and inner…read moretube replacement on the spot for our old Pedego. Kind people, very helpful! They had us Mounted and going in less that 30 minutes.

A few weeks ago, I had a bicycle assembled at this place. My prior experiences had been largely…read morepositive or neutral. Cannondale insisted on a Hangar 15 location for assembly, so I chose this one. The assembly was alright outside of one crushed cable leading to the headlight. The one thing I can't forgive is the process of dealing with that single issue. There are two lights on the bike: a running light and a headlight. This Hangar 15 location insisted that the headlight was disabled due to the presence of the running light. That didn't sound right, so I went back and asked again. During the follow up, the response was bizarrely aggressive. So, I read every bit of documentation on the bike and found Cannondale sucks at documenting literally anything about their bikes. Nothing in the documentation was useful. Contacting Cannondale was similarly fruitless. The Cannondale customer service email guy had no comment on the headlight/running light. I needed to get the cable to the headlight fixed anyway, so I submitted a warranty claim. Cannondale once again insisted on a Hangar 15 location, so I went to the Orem store. Those guys were substantially more professional. They were able to get a response from Cannondale. The running light/headlight dynamic relies on a light sensor. The headlight was just broken. All H15 Lehi had to do was call Cannondale, and they didn't even bother. If you want good customer service, this is the wrong location. Go to the Orem location instead. The Draper location is also probably better. I will never go back to Hangar 15 Lehi. (They get 2 stars because the documentation for that specific bike was so awful. Cannondale should be updating that particular section soon. Again just to be fair, I probably won't buy another Cannondale.)

I had an incredibly disappointing and frustrating experience at this shop. I dropped off two…read moree-bikes and encountered issues with both the quality of work and the management's conduct. **Bike #1:** I was charged $75 for a flat repair and derailleur adjustment (on a new bike)--nearly double the market rate. Worse, the bike now only shifts through half its gears (it worked perfectly before), and the "repaired" tire went flat after one ride in my driveway. When I tried to inflate it, the tube popped at only **10 psi**, indicating a faulty installation. **Bike #2:** The experience with my wife's bike was even worse. The quote spiraled from a tune-up to a total of $365 as they continually found "new" problems, including issues with a derailleur that had zero problems previously. **Customer Service:** Jerry's communication style is aggressive and condescending. When I questioned the mounting costs, he used scare tactics, repeatedly telling me the bike was "dangerous" and "unsafe to ride" to pressure me into more repairs. When I tried to voice my concerns about being nickel-and-dimed during this three-week ordeal, I was laughed at and hung up on three separate times. I was even insulted personally when he told me he "would have never let his bike get this bad." This shop relies on upselling through fear and has zero respect for its customers. Save your money and go somewhere that values integrity and basic mechanical competence.

Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go…read moreback!

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.

Awesome!! Store, clean, professional, quick service and was…read morepleasantly surprised at how knowledgeable the young man was. I was especially touched by the humanitarianism of Society and the display dedicated to improving the lives of poor communities around the world through bicycles that help youth go to school. Very impressive.

Communication was horrible. The lead tech told me my bike was done so I drove there and the owner…read moresaid it wasn't. The owner wasn't very nice or cooperative either. It's a shame infinite cycles only has one shop now. Not many Cannondale dealers anymore. I would avoid if you are wanting work done to your bike. The only reason for 2 stars is because the new younger guy that they hired that works at the front was super nice and understands good customer service.

Mike and Krista are always cheerful and they do great work! I've been a customer for long time…read more They are a Lehi treasure.

Very knowledgeable. I will use this business in the future, they helped me with a flat tire and…read morementioned items like installing Tannus tube inserts to prevent getting flat tires and had items like bike pumps etc to purchase instore.

I was visiting from St. George and ended up buying a used mountain bike while I was in town. I…read morestopped in on a whim and spoke with Michael about getting it checked out. He told me he could do a full tune-up and inspection the same day, which was a huge relief. Michael was an absolute class act. He's incredibly knowledgeable and took the time to explain the basics and walk me through exactly what he was looking for. He gave great recommendations and, when a few unexpected issues came up, he even stayed late to make sure everything was taken care of so I could head back home with confidence. Outstanding service and professionalism. I couldn't recommend this shop more.

My new bike is a blast, and the shop set it up perfectly. They even proactively set it up for…read moretubeless, even though the manufacturer advertised it as "tubeless-ready." Awesome shop and service.

I'm impressed with the customer service at Hangar 15 bikes in South Jordan. I replaced the tire…read moreand tube on my wife's Trek bike. I noticed the rear disk hydraulic brakes weren't working at all. I looked at the hours of Hangar 15 bikes. It said they were open until 7:00 pm. I realized if I hurried I could get there by about 6:30pm I got down there and they were able to fix the brakes by adding brake fluid in under 10 minutes. it was almost completely empty. I asked him how much I owed him and he said nothing. I will be taking all my future bike repairs to Hangar 15. All the employees are super friendly. It's a great place for bike repairs and new bikes.

Horrible frustrating experience! Again! What a ripoff! They only care about your money! Stay away…read morefrom them at all costs! They need to learn what customer care is! They charged me $32 to install a new dropper and take it out (wasn't the right length) after telling me it'd be $45 for them to reinstall my dropper! What the h*ll!!! You're going to charge me $32 to put in and take out your dropper post and then tell me it's $45 to put my old dropper post back in! Seriously!!! I came up from southern Utah to do some riding. I needed a new dropper post and did t order it in time from my local bike shop. One of their other stores had it and sent it over. They install my new dropper post and I realize my calculations were off somehow and I probably needed the next size up. They dont have it, but one of their other stores does. I ask them to put my dropper back on, I'll go on my ride with my friend in the morning and then go to their other shop after our ride to get it. They asked me if I wanted them to just take the new dropper out, or install my old one. I told them I'd appreciate them reinstalling my old one so that I can at least go ride with my friend in the morning and then go to their other shop for the correct dropper. They said it'd $45 for them to reinstall my dropper. I said seriously!?! That's outrageous. Nevermind then, my friend and I will install it. Then they told me I owe them $32 for them putting in and taking out the new dropper post. I understand $5-10 or something for the cable, but $32 for that and then telling me it'd be $45 to put my old one back on! Thanks for ruining a ride for me. I had a feeling I'd regret going to them and I truly do. Makes me truly appreciate the amazing, wonderful and true family customer service of Over the Edge! Where you're family and they treat you as such! Where they know and practice true customer service! True southern hospitality. Not this nickel and dime you and screw you over crap by rude staff that's going to rape you financially for everything they can and apparently never learned what true customer service is. I'll deal with my old dropper post for this trip and wait to get back home to support a shop where they genuinely care about their customers! Where you're family and treated as such! Where they care about you and your riding experience and you feel that.! Not this corporate atmosphere where they seem to only care about your money.

I bought my Giant 29er from here almost three years ago and I still love it. I mainly ride the JRT…read moreito work... so flash forward 3 years and I'm back to pick up a tube... I mentioned how I need to bring my bike in for a tune up. The young lady helping me mentioned that I should have 5 tickets for complimentary tune ups.... The place is very clean and organized, the staff is friendly, knowledgeable and helpful. They.approached me, I didn't have to seek them out. Like that other store that lost my business. Glad I waited. Love my bike. Really like this shop.

The guy at the counter is rude and racist. Won't be bringing them anymore of my bike needs.read more