After spending a week itching to go on a Saturday ride I found myself unable to find a bike to…read morerent. Branching out a little, I stumbled on this shop, just up the street from the the Orem Center street exit. I reserved the bike online and was able to pick it up only a few hours later. The staff in the shop was very friendly and helpful. They gave some great tips and went the extra mile to make sure I had a bike that fit me in spite of being on the short size. The rental time frames are generous (I got mine for over 48 hours) and the prices were decent. The only inconvenience was that I could only get the online checkout to list two pickup times. Other than that hiccup, it was a great experience. I would recommend it to a friend, and hope to use them the next time my brother or dad visits.

Worst place ever. Rented a wetsuit here had a giant hole in it. Didn't have another size so had to…read morekeep it. Tried 3 separate times to return it during their posted hours and nobody is ever there. They don't return calls and place must be terribly managed. Don't count on getting any customer service if you rent or buy anything there. Went to the main office for help they say they aren't affiliated. If I could give 0 stars I would.

This is one of the finest board shops around. There are not many local skate/snowboard shops around…read morethese days. This shop reminds me of the great shops of my childhood. The selection is great and the staff is knowledgeable and experienced. The upstairs is the skate shop filled with new and nostalgic boards of all kinds from your standard deck to longboards, to even electric driven models. There's tons of swag and apparel as well as tons of trucks and wheels. The downstairs is the snowboard/ski area filled with tons of options as well as apparel of all varieties. I was stoked to see a large selection of split-boards and outdoor options. Be sure to stop by and check out this shop when you are in the area. Make sure to hit up both upstairs and downstairs when you are there.

Been here twice to get snowboarding boots for my 10 year old son. They are super patient and…read moreknowledgeable and I felt no pressure at all to buy. They recommended not only fitting product but also items on sale to help with my budget and I really appreciated that. They made sure my son had a comfortable fit and made sure he could get in and out of his step on binding confidently. They give mom and pops shop feel and I'd recommend this place to anyone in Utah County!

Potential customers beware! Utah Paddle Board Rentals should not be classified as a business. Their…read morepractices are unethical and criminal. My wife and I rented a jet ski and paddle board from Utah Paddle Board Rentals on July 16th. Joe, the owner, helped us. Very friendly guy at first. We rented a three person jet ski with the aim of having three people on it for the duration of the rental period. Joe assured us it could easily handle three people. As it turned out, the jet ski was far too unstable for three. So we tried it with two people. It was a perfect ride. No issue with it whatsoever. The thing is we didn't want to make one person sit on shore while the other people rode it. I contacted Joe immediately and spoke with him and he agreed that if we returned the jet ski right away he'd give us a partial refund. He also told us he'd get us a few more paddle boards to use for the day for our trouble (which was a promise they failed to fulfill). So we met up with Joe's employees, Ryan and Trevor and handed the jet ski off to them at the Deer Creek dock. We asked them if we needed to put it back on the trailer but they said they would probably take it out on the reservoir for the rest of the day. On our way home we contacted Joe again to finalize the refund he would give us for the jet ski. He told us he would give us $100 back on the $175 jet ski rental plus the total $250 damage deposit. When we said we actually paid $200 for the rental not $175 he suddenly lost his temper and said he didn't have to give us anything back. He said he was done listening and didn't have to do anything for us. We attempted to explain we weren't trying to get more money from him but that we did pay more for the jet ski rental than $175. He kept cutting us off and suddenly put us on hold. When he came back on the line he had realized his mistake. At that point he agreed to give us $125 back on the $200 paid for renting the jet ski and the full $250 back for the damage deposit, a total refund of $375. He told us it would take 2-3 business days for the refund to go through. A few days later we checked our account. There was no sign of a refund. Finally six days later when there was still no sign of a refund and no word or explanation from Joe, we contacted him via text asking if the refund had been made. He left a voicemail saying the refund had not been made because there was damage done to the jet ski. He said the intake had rock damage and that's why we were having issues using it. (However, the day we rented we told him there weren't any mechanical issues with the jet ski, it was simply a stability issue. We told him it worked great with just two people riding). I returned his call to tell him we were never near rocks and the jet ski worked perfectly in our care. Joe again lost his temper and promptly hung up on me. Joe's wife called me within an hour saying "Joe isn't very level-headed in these kind of situations." I told her as I had Joe, we were never around any rocks and the jet ski never had any mechanical issues, but that Ryan the employee said he and Trevor were planning on using it for the day after we passed it off to them. I asked if they had been questioned about it. She responded that the employees weren't available for questioning as they no longer worked there and that it wouldn't even matter if they did because we were the last renters on record. (Although there was no record as Joe never had us sign any release form or rental agreement). Even though we did not damage the machine in the small amount of time we used it, they were still charging us as if we did. She ended by saying we are keeping all your money and that's that, and promptly hung up. As it stands we are working with our credit card company to dispute only the charges Joe had agreed to refund us even though we paid much more. We are attempting to still be fair even though there is no indication of that being reciprocated. We are left stunned having dealt with a "business" that would extort their customers like this. And we are not the first to have this kind of experience with Utah Paddle Board Rentals. Other reviews indicate similar treatment. Our goal is to make other potential customers aware of the the inherit risk of doing business with Utah Paddle Board Rentals.

When you look at the negative reviews they are hardly trustworthy. All complaining about refunds,…read moreso you know when people make mistakes and wants refunds it's always the owners fault. Joe was nothing but great this weekend, him and his wife are fantastic people and very professional. Prices are reasonable and line up with every boat rental place I have ever researched. Great experience will be back all summer until we get our own boat.

Amazing customer service and helmets to fit all sizes! I would highly recommend these guys if you…read moreneed a fun electric bike up the canyon

I did two bike rides with my boys. One late at night and another the next day afternoon. It was a…read moregreat experience. They loved it so much we went twice. We would've went Sunday again if they weren't closed. The employees were super sweet and helpful. No issues with the bikes or helmets. Easy to use and clean!

Great choices and smart staff! Always make me feel welcome! Easy to rent skis and great selection…read moreof skis and boots

I took my skis in to get a tune up. The staff were great, explaining my three options and then…read moregave their recommendation. They promised they would be finished the next day - but texted me later that same day to say they were ready for pick-up. They were friendly, helpful and professional. I highly recommend them!

The people here are very friendly. Stopped in to have them look at an issue with my rear cassette…read moreon a cheapo bike. He was able to replace it in just a few minutes and send me on my way. I'll definitely come back for fixes and maintenance.

Mike, and his business are great. I am permanently in a wheelchair and often need to have flat…read moretires fixed or tires replaced. He gets the work done in a very timely manner. His rates are great. He and his wife, are very personable and caring. You will not be disappointed... David W.

Great store! Amazing customer service! Friendly people. Clean shop! Well organized. Same day serviceread more

Best bike shop in Utah county. The staff is friendly, professional and knowledgeable. They have a…read moregreat selection of bikes and a reasonably priced.

We have rented from several different companies over the years. We recently had a trip planned to…read moreLake Powell and found out the boat we were renting broke down just 3 or 4 days before we were supposed to leave. We found First Class Rentals last minute. They were amazing to work with. They went out of their way to make things work with our schedule and have the boat ready for us. I have never experienced such great customer service from any other company. They were very kind, easy to work with and professional. Their equipment is top of the line, well cared for and in excellent condition. You won't find better equipment for a better price. We loved working with First Class Rentals and won't even think about going anywhere else. These guys are amazing!

Great friendly staff newer equipment and very convenient from booking to pickup and drop off.read more