Level Nine Sports

I have conflicting feelings about this place. They are very friendly and have a good selection of…read morebikes and the bike we bought our son is awesome. The problem is their communication. We had an issue with my sons bike and needed to get the brakes replaced after a month of having the bike. It was a warranty fix and so there was no cost to us but it took a very long time and there was zero communication. We had to call for updates and finally had to call and ask when it would be ready just to find out it had been ready for a few days but we had received no communication it was ready. That was a big disappointment and frustration.

My husband and I were in the market for some new bikes, and a wonderful employee named Lisa helped…read moreus find our perfect bikes. She helped us with frame and tire sizes, water bottle holders, replacement tubes, emergency kits, and a map of bike trails in Utah Valley. Lisa was patient with us as we made up our minds, and she was efficient in completing transactions and teaching us about different features on our new bikes. A week after we got our bikes, I got a flat tire. In the process of pumping up the new tire, I lost the O ring that goes inside the mini pump. We brought our pump to the store to see if they had an extra O ring, but they ended up giving us an entirely new pump for free! It was so nice of them. It stinks that there is a line to get into the store, and customers aren't able to touch anything, but I am grateful for their precautions in protecting against COVID-19!

Society

4.2

(13 reviews)

•$$$

Awesome!! Store, clean, professional, quick service and was…read morepleasantly surprised at how knowledgeable the young man was. I was especially touched by the humanitarianism of Society and the display dedicated to improving the lives of poor communities around the world through bicycles that help youth go to school. Very impressive.

Communication was horrible. The lead tech told me my bike was done so I drove there and the owner…read moresaid it wasn't. The owner wasn't very nice or cooperative either. It's a shame infinite cycles only has one shop now. Not many Cannondale dealers anymore. I would avoid if you are wanting work done to your bike. The only reason for 2 stars is because the new younger guy that they hired that works at the front was super nice and understands good customer service.

Jolly Circle

(9 reviews)

I had an incredibly disappointing and frustrating experience at this shop. I dropped off two…read moree-bikes and encountered issues with both the quality of work and the management's conduct. **Bike #1:** I was charged $75 for a flat repair and derailleur adjustment (on a new bike)--nearly double the market rate. Worse, the bike now only shifts through half its gears (it worked perfectly before), and the "repaired" tire went flat after one ride in my driveway. When I tried to inflate it, the tube popped at only **10 psi**, indicating a faulty installation. **Bike #2:** The experience with my wife's bike was even worse. The quote spiraled from a tune-up to a total of $365 as they continually found "new" problems, including issues with a derailleur that had zero problems previously. **Customer Service:** Jerry's communication style is aggressive and condescending. When I questioned the mounting costs, he used scare tactics, repeatedly telling me the bike was "dangerous" and "unsafe to ride" to pressure me into more repairs. When I tried to voice my concerns about being nickel-and-dimed during this three-week ordeal, I was laughed at and hung up on three separate times. I was even insulted personally when he told me he "would have never let his bike get this bad." This shop relies on upselling through fear and has zero respect for its customers. Save your money and go somewhere that values integrity and basic mechanical competence.

Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go…read moreback!

Provo Canyon Rentals

(1 review)

This is a unique review - my wife and I had the misfortune of a flat tire a couple miles up the…read morecanyon. The proprietor was as congenial as could be and was almost inconsolable with disappointment that this had happened. He came quickly to our aid and insisted on refunding our money and offered us free usage of his e-bikes. In the end it was was still an overall great experience meeting this nice young fellow and we had no regrets. I would not hesitate to recommend using this resource, which is in an ideal location for a spectacular ride in a beautiful setting.

From the owner: Ebike and mountain bike rentals at the mouth of Provo Canyonread more

The Bike Barn

4.6

(16 reviews)

Mike and Krista are always cheerful and they do great work! I've been a customer for long time…read more They are a Lehi treasure.

Very knowledgeable. I will use this business in the future, they helped me with a flat tire and…read morementioned items like installing Tannus tube inserts to prevent getting flat tires and had items like bike pumps etc to purchase instore.

Hangar 15 Bicycles - Lehi

(4 reviews)

Stopping in on a road trip with a shredded tire. The crew provided a Very affordable tire and inner…read moretube replacement on the spot for our old Pedego. Kind people, very helpful! They had us Mounted and going in less that 30 minutes.

A few weeks ago, I had a bicycle assembled at this place. My prior experiences had been largely…read morepositive or neutral. Cannondale insisted on a Hangar 15 location for assembly, so I chose this one. The assembly was alright outside of one crushed cable leading to the headlight. The one thing I can't forgive is the process of dealing with that single issue. There are two lights on the bike: a running light and a headlight. This Hangar 15 location insisted that the headlight was disabled due to the presence of the running light. That didn't sound right, so I went back and asked again. During the follow up, the response was bizarrely aggressive. So, I read every bit of documentation on the bike and found Cannondale sucks at documenting literally anything about their bikes. Nothing in the documentation was useful. Contacting Cannondale was similarly fruitless. The Cannondale customer service email guy had no comment on the headlight/running light. I needed to get the cable to the headlight fixed anyway, so I submitted a warranty claim. Cannondale once again insisted on a Hangar 15 location, so I went to the Orem store. Those guys were substantially more professional. They were able to get a response from Cannondale. The running light/headlight dynamic relies on a light sensor. The headlight was just broken. All H15 Lehi had to do was call Cannondale, and they didn't even bother. If you want good customer service, this is the wrong location. Go to the Orem location instead. The Draper location is also probably better. I will never go back to Hangar 15 Lehi. (They get 2 stars because the documentation for that specific bike was so awful. Cannondale should be updating that particular section soon. Again just to be fair, I probably won't buy another Cannondale.)

Ari Bicycles

3.8

(26 reviews)

I was a bit nervous to order a bike online, but the team at Fezzari are top notch. They went over…read moremy measurements to find the right size frame. They explained how they custom fit components of the bike to me. It was very easy to text them with any questions There were some delays that were completely out of their control. I was worried because I ordered the bike for a trip. They were able to modidy my order and I was able to get the bike delivered before my trip so I could test it out. The bike is amazing!! After 3 back surgeries it felt great to get back on a bike again. When I'm ready for my next bike I will definitely be ordering through Fezzari! Super happy with my new Wire Peak Pro!! Thank you again to everyone that helped make it happen.

Customer service has really downgraded. Extremely difficult to get to talk to a rep unless you are…read morebuying. A bike I bought for a relative they have asked multiple times to replace a cover for the crank area and he has been repeatedly promised ands then ignored - still has a broken cover and broken promises to replace it and ir seems this bike is still in produciton. The customer service has gotten so poor I would reconsider buying more than the 5 bikes I have already purchased from them That kind of service - replacing a broken part and never coming through on replacement promises is unconscionable. Makes me feel sorry I recommended Ari because they lie and never give my relative satisfaction on selling them a replacement part for a broken cover.

HANGAR 15 Bicycles

(6 reviews)

Phenomenal Customer Service! While on vacation in Utah with our car and two road bikes, we had a…read morevery serious car accident and our bikes flew off the rack and landed harshly near our totaled car. My husband had to spend four days at Utah Valley Hospital in Provo for broken vertebrae, ribs and sternum. I had to retrieve the broken bikes from the tow yard 2.5 hours away and then figure out how to fly back to California. So glad I called Hangar 5 in Orem! Preston Weeks answered my call/cry for help and graciously greeted me in my rental van with all the contents of our road trip including the broken bikes. He took the dirty bikes from the van and agreed to clean them up and inspect the damage, which allowed me to fly back to California with my husband. Two days later he sent us a detailed inventory of damages to the frame and components for each bike. Subsequently he meticulously packed up both bikes and parts at our request and shipped them back to us so that we could salvage all that was still usable. Since we are not local to Orem, it was exceptional to experience this level of consideration and service. All of you locals are very lucky to have such an amazing bike shop and team members like Preston Weeks to take care of your cycling needs. I highly recommend this shop and if we are ever in the area again, I will definitely be visiting Hangar 15. Simply amazing!

Great staff, selection & product! Love my new Specialized…read moreTurbo Levo carbon! Good location and inventory availability.

Al's Sporting Goods

3.8

(51 reviews)

I wish I could give this place 6 stars!…read more I never find anything better priced than anywhere else, I tell all my friends about it and hope that this store does really well, couldn't ask for more

Disappointed with the lack of customer service when I visited here. Asked for a stadium chair and…read moregot kind of half caring "oh it's over there"...no effort to show me. Then when I finally found them they were on the top shelf , so wasn't even able to look at them. Love to shop smaller businesses but not if their employees don't care. Off to Big 5 I go I guess

Cutler's

3.2

(31 reviews)

Do you need a snowblower? You can get one here of any size and any application. Suzuki motorcycles?…read moreMowers? Garden tools? Parts? Accessories? Cutler's is pretty complete. They are an EGO dealer and supplier and that's why I was here, to get a replacement part. I previously ordered a part for my EGO snowblower online and got it for cheap and it came in a timely manner. This time I went directly to the store because I needed the part today. Was pleasantly surprised to see how complete their inventory is. The service was friendly. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

awful experience! I ordered a chainsaw, simple enough? After no shipping confirmation I reached…read moreout, they were delayed in receiving them. Reached out again delayed even longer. They offered a floor model, I did not want a floor model, however accepted. The same customer service person, we Will ship immediately and send confirmation. The next week I ask if it has been shipped, nope!!!! We will look into it. I then cancelled order immediately I get a response, we are ready to ship. Three weeks have passed already and I need the saw in two days. If you want to order and never receive your item this is the place.

Jewelry Doctor

(18 reviews)

An absolute embarrassment of an establishment. I took my g shock in for its first battery change…read moreafter about 3 years of ownership. They performed the repair, then gave me the watch back. Immediately after, moisture entered the watch, and the buttons stopped working. I drove back, and they refused to take responsibility. Moisture had already entered the watch so I asked them to at least cash me out for the G Shock (which was only a few years old and water proof to 200m, I'll remind you). Ali refused, wouldn't give me a refund for the battery replacement, and wouldn't replace my watch, even though they did not make sure the watch was sealed properly. He claimed it was wear and tear, and that it was my fault and he doesn't take responsibility. NEVER trust them with your more expensive jewelry, considering this is how they treat cheap $100 G Shocks.

My brother passed away and they were able to resize and restore all my brother's previous jewelry…read moreso that our family could continue wearing it. Very nice people to work with.

My Water Heater Guy

(9 reviews)

My Water Heater Guy (MWHG) rocks! We found a small leak in a property we're preparing to sell and…read moreneeded it fixed fast. He found the part, made the time, and came the same day. The cost was more than reasonable and the service impeccable. I highly recommend them.

Eric is my new go-to plumber for our place in Orem. This guy is so nice! We had a water heater…read moreexpansion tank start leaking. Of course it was a Saturday, and so I started calling around. I noticed that "My Water Heater Guy" gets good reviews and is close to our place. Eric answers right away. Luckily, he was just finishing up another job and was able to be at our place quickly, which was great because it was an active leak. He fixed it right away for a very fair price. We will be using this guy from now on. Thank you Eric!

Bogaardts Trees and Shrubs

(8 reviews)

This tree service was unbelievable! They are extraordinarily hard workers. Honorable and true to…read moretheir word. Communication is outstanding--we were always told what the next step was. They came to cut down a VERY large Evergreen pine tree--72 years old and about 100 ft tall. They worked with the power company because our electrical connection to the power lines prohibited chopping it down easily. When the power company missed appointments set to address the issue, it threw a monkey wrench into their ability to take care of us as they wanted. But they weren't thwarted. Though it took a more circuitous route, they effectively took huge branches off, then felled the main trunk. Finally, they cleaned up all the leavings. They were excellent at what they did. They exhibited creativity in crafting solutions for such a daunting problem in a small space. They were very respectful in all their communication. We would highly recommend this team. We found them to be completely honest. We hope others will find this review very helpful, and we wish them all the best.

These guys did a great job at a more than a fair price. One vendor wanted twice as much - I think…read morehe didn't want the business They cut down the tree, cleaned up well and hauled away everything. I would call them again for sure. Excellent experience.

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