I have conflicting feelings about this place. They are very friendly and have a good selection of…read morebikes and the bike we bought our son is awesome. The problem is their communication. We had an issue with my sons bike and needed to get the brakes replaced after a month of having the bike. It was a warranty fix and so there was no cost to us but it took a very long time and there was zero communication. We had to call for updates and finally had to call and ask when it would be ready just to find out it had been ready for a few days but we had received no communication it was ready. That was a big disappointment and frustration.

Definitely use these guys!! Dillon, the service manager, is great! To know a dude was looking…read moreforward and was excited to build my bikes was cool. I told him there was no rush on the bikes being so close to Christmas and all. I told him that I didn't really need it until maybe the 1st of the year. The dude had it done in a few hours. 2 bikes, that is!

I was a bit nervous to order a bike online, but the team at Fezzari are top notch. They went over…read moremy measurements to find the right size frame. They explained how they custom fit components of the bike to me. It was very easy to text them with any questions There were some delays that were completely out of their control. I was worried because I ordered the bike for a trip. They were able to modidy my order and I was able to get the bike delivered before my trip so I could test it out. The bike is amazing!! After 3 back surgeries it felt great to get back on a bike again. When I'm ready for my next bike I will definitely be ordering through Fezzari! Super happy with my new Wire Peak Pro!! Thank you again to everyone that helped make it happen.

30 day "love it or return" a lie?.A friend from Utah suggested I check out Ari (fezzari at the time…read moreof purchase). After looking them over on the site I reached out. They were quick to respond, very helpful and informative. They guided me through the ordering process and I made my purchase. Bike arrived couple weeks later. Very excited to get it, I opened it up and found the that handle bar hardware was missing ( the screws that clamp the bars). I reach out to them Expecting the same lever of service. My mistake. Got passed around a bit and then someone said they would send them out. TWO WEEKS later, (i'm in Az and they're in Utah) the hardware arrived. Now i'm down to two weeks for my "love it or return it. I work and had only one weekend left to ride it. Not enough time for me. No extension on trial since bike sat unrideable for weeks. I reached out and said I wanted to return it (i'm sorry but two weeks for missing parts was unacceptable) they offered to send me a pair if socks and all communication seized at that point. While I still have and ride the mtb. And I will say I have enjoyed it. I will eventually sell it and go with another manufacturer.

Eduardo, the owner of this shop, is an outstanding guy. I went in with my daughter to get my son's…read morebike fixed. He allowed my daughter to play with some toys he had in his shop while we chatted. He was very welcoming and pleasant to talk to. He told me he was backed up by a week to which I told him that was fine. He then came over, immediately identified and showed me the problem, said he could fixed it and that he'd tried to have it done quickly since I assume it was an easy fix. We left and I got a text later the same day. I wasn't able to return until the following day (today). He welcomed my daughter and I in again. His youngest daughter was there with him and the 2 girls went to town playing while Eduardo and I chatted a little about his work and different things. I found out it's his shop and that he and his wife run it and a few of his kids help too. Anyway, I paid him for fixing my son's bike. A simple 35ish bucks and he told me I could probably send the receipt to the bike company (Guardian) and that they'd likely reimburse me the money I paid for having him fix it. I half jokingly said "well then you should charge more" and he replied with "we do alright and I don't like to double dip". I would have paid this man more for his service. He was pleasant, nice, very professional and obviously highly honest! After paying and getting the bike loaded back into my car he invited my daughter to stay longer to play if she wanted. I sat and watched both our daughters play for another 15 minutes or so. He and I chatted a bit more before we thanked him and his daughter and left. Please go to this man's store. He deserves every good thing in this world. Eduardo, thanks for being a stellar and decent guy!! We'll be back I'm sure. We like to break things.

He did a great job, quick repair and was able to give us lots of pointers. 10/10 would recommend…read moretaking your bike here for any service needed

This shop is the best! Came in with a request and they were on it immediately. Left so happy with…read morethe service and experience. Highly recommend for all biking needs

I've never been to bike Peddler before this visit. I had a lot a lot of maintenance to be done,…read morethey took care of everything in a timely manor. Staff was nice and friendly, the storefront and inside was how a bike shop should be. I took my bike for a ride a few days later and something wasn't quiet right, I brought it back and they resolved the issue right away Thank you. I would definitely recommend and come back in the future.

Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go…read moreback!

I had an incredibly disappointing and frustrating experience at this shop. I dropped off two…read moree-bikes and encountered issues with both the quality of work and the management's conduct. **Bike #1:** I was charged $75 for a flat repair and derailleur adjustment (on a new bike)--nearly double the market rate. Worse, the bike now only shifts through half its gears (it worked perfectly before), and the "repaired" tire went flat after one ride in my driveway. When I tried to inflate it, the tube popped at only **10 psi**, indicating a faulty installation. **Bike #2:** The experience with my wife's bike was even worse. The quote spiraled from a tune-up to a total of $365 as they continually found "new" problems, including issues with a derailleur that had zero problems previously. **Customer Service:** Jerry's communication style is aggressive and condescending. When I questioned the mounting costs, he used scare tactics, repeatedly telling me the bike was "dangerous" and "unsafe to ride" to pressure me into more repairs. When I tried to voice my concerns about being nickel-and-dimed during this three-week ordeal, I was laughed at and hung up on three separate times. I was even insulted personally when he told me he "would have never let his bike get this bad." This shop relies on upselling through fear and has zero respect for its customers. Save your money and go somewhere that values integrity and basic mechanical competence.

Awesome mobile service! The owner is so kind and…read moreknowledgeable Great price to fix a flat e-bike tire (half the price of other people) I was able to get an appointment so quick! Thank you!

Racer is extremely thorough, reasonably priced, and best of all--he comes to you! You can't beat…read morethe convenience and quality for the price. If your bike needs a tune-up or repairs, now is a great time to get it done since he's more available. Instead of leaving your bike with high school students at a shop, you get a trained professional who knows exactly what they're doing. Highly recommend his service!

These guys are professional and offered me great service, they had a good inventory of electric…read moremotorcycles. They were very knowledgeable and answered my questions respectfully and honestly. I would recommend these guys. Thanks

overpriced and customer service was the worst part. Very rude. i brought my bike in and it took…read morethem 2 weeks to even get started on it.

Phenomenal Customer Service! While on vacation in Utah with our car and two road bikes, we had a…read morevery serious car accident and our bikes flew off the rack and landed harshly near our totaled car. My husband had to spend four days at Utah Valley Hospital in Provo for broken vertebrae, ribs and sternum. I had to retrieve the broken bikes from the tow yard 2.5 hours away and then figure out how to fly back to California. So glad I called Hangar 5 in Orem! Preston Weeks answered my call/cry for help and graciously greeted me in my rental van with all the contents of our road trip including the broken bikes. He took the dirty bikes from the van and agreed to clean them up and inspect the damage, which allowed me to fly back to California with my husband. Two days later he sent us a detailed inventory of damages to the frame and components for each bike. Subsequently he meticulously packed up both bikes and parts at our request and shipped them back to us so that we could salvage all that was still usable. Since we are not local to Orem, it was exceptional to experience this level of consideration and service. All of you locals are very lucky to have such an amazing bike shop and team members like Preston Weeks to take care of your cycling needs. I highly recommend this shop and if we are ever in the area again, I will definitely be visiting Hangar 15. Simply amazing!

Great staff, selection & product! Love my new Specialized…read moreTurbo Levo carbon! Good location and inventory availability.

So convenient! We don't have a bike rack or a way to transport our bikes to get them tuned up. It…read morewas so great to have that service come to us!

I had an amazing experience with these guys. The owner personally took apart my front fork and…read morerebuilt it. I cannot believe how smooth it is. I had the best ride this morning. A fantastic price as well! Getting your bike fixed at home is the way to do it.