Eduardo, the owner of this shop, is an outstanding guy. I went in with my daughter to get my son's…read morebike fixed. He allowed my daughter to play with some toys he had in his shop while we chatted. He was very welcoming and pleasant to talk to. He told me he was backed up by a week to which I told him that was fine. He then came over, immediately identified and showed me the problem, said he could fixed it and that he'd tried to have it done quickly since I assume it was an easy fix. We left and I got a text later the same day. I wasn't able to return until the following day (today). He welcomed my daughter and I in again. His youngest daughter was there with him and the 2 girls went to town playing while Eduardo and I chatted a little about his work and different things. I found out it's his shop and that he and his wife run it and a few of his kids help too. Anyway, I paid him for fixing my son's bike. A simple 35ish bucks and he told me I could probably send the receipt to the bike company (Guardian) and that they'd likely reimburse me the money I paid for having him fix it. I half jokingly said "well then you should charge more" and he replied with "we do alright and I don't like to double dip". I would have paid this man more for his service. He was pleasant, nice, very professional and obviously highly honest! After paying and getting the bike loaded back into my car he invited my daughter to stay longer to play if she wanted. I sat and watched both our daughters play for another 15 minutes or so. He and I chatted a bit more before we thanked him and his daughter and left. Please go to this man's store. He deserves every good thing in this world. Eduardo, thanks for being a stellar and decent guy!! We'll be back I'm sure. We like to break things.

He did a great job, quick repair and was able to give us lots of pointers. 10/10 would recommend…read moretaking your bike here for any service needed

Mike and Krista are always cheerful and they do great work! I've been a customer for long time…read more They are a Lehi treasure.

Very knowledgeable. I will use this business in the future, they helped me with a flat tire and…read morementioned items like installing Tannus tube inserts to prevent getting flat tires and had items like bike pumps etc to purchase instore.

Stopping in on a road trip with a shredded tire. The crew provided a Very affordable tire and inner…read moretube replacement on the spot for our old Pedego. Kind people, very helpful! They had us Mounted and going in less that 30 minutes.

A few weeks ago, I had a bicycle assembled at this place. My prior experiences had been largely…read morepositive or neutral. Cannondale insisted on a Hangar 15 location for assembly, so I chose this one. The assembly was alright outside of one crushed cable leading to the headlight. The one thing I can't forgive is the process of dealing with that single issue. There are two lights on the bike: a running light and a headlight. This Hangar 15 location insisted that the headlight was disabled due to the presence of the running light. That didn't sound right, so I went back and asked again. During the follow up, the response was bizarrely aggressive. So, I read every bit of documentation on the bike and found Cannondale sucks at documenting literally anything about their bikes. Nothing in the documentation was useful. Contacting Cannondale was similarly fruitless. The Cannondale customer service email guy had no comment on the headlight/running light. I needed to get the cable to the headlight fixed anyway, so I submitted a warranty claim. Cannondale once again insisted on a Hangar 15 location, so I went to the Orem store. Those guys were substantially more professional. They were able to get a response from Cannondale. The running light/headlight dynamic relies on a light sensor. The headlight was just broken. All H15 Lehi had to do was call Cannondale, and they didn't even bother. If you want good customer service, this is the wrong location. Go to the Orem location instead. The Draper location is also probably better. I will never go back to Hangar 15 Lehi. (They get 2 stars because the documentation for that specific bike was so awful. Cannondale should be updating that particular section soon. Again just to be fair, I probably won't buy another Cannondale.)

I have conflicting feelings about this place. They are very friendly and have a good selection of…read morebikes and the bike we bought our son is awesome. The problem is their communication. We had an issue with my sons bike and needed to get the brakes replaced after a month of having the bike. It was a warranty fix and so there was no cost to us but it took a very long time and there was zero communication. We had to call for updates and finally had to call and ask when it would be ready just to find out it had been ready for a few days but we had received no communication it was ready. That was a big disappointment and frustration.

Definitely use these guys!! Dillon, the service manager, is great! To know a dude was looking…read moreforward and was excited to build my bikes was cool. I told him there was no rush on the bikes being so close to Christmas and all. I told him that I didn't really need it until maybe the 1st of the year. The dude had it done in a few hours. 2 bikes, that is!

I was on I15 near Nephi and was passing a Van marked Timpanogos Cycles. I was passing along side…read morewith my bumper even with the middle of the van when the van turned into the fast lane. I honked as i swerved to the edge of the road. I saw the driver look in the mirror, (he did not look before switching lanes) and saw me on the edge of the road and instead of returning into his lane, he acerated into the fast lane. Had I gotten my video downloaded before it looped I would be posting it for all to see. It does not change the fact that they have a rude/poor driver who is a liability to the company and a danger to others. I did receive a response from one of my texts apologizing for the issue but left doubts that it would be addressed. I raised my feedback to a 3 due to the communication.

They were one of the only shops in the USA that had handlebars in my size. Apparently shorter…read morepeople don't cycle. lol. I ordered online, they shipped it out quickly with careful packaging and I'm so happy with the product. Thank you, Timpanogos Cyclery!

I was a bit nervous to order a bike online, but the team at Fezzari are top notch. They went over…read moremy measurements to find the right size frame. They explained how they custom fit components of the bike to me. It was very easy to text them with any questions There were some delays that were completely out of their control. I was worried because I ordered the bike for a trip. They were able to modidy my order and I was able to get the bike delivered before my trip so I could test it out. The bike is amazing!! After 3 back surgeries it felt great to get back on a bike again. When I'm ready for my next bike I will definitely be ordering through Fezzari! Super happy with my new Wire Peak Pro!! Thank you again to everyone that helped make it happen.

30 day "love it or return" a lie?.A friend from Utah suggested I check out Ari (fezzari at the time…read moreof purchase). After looking them over on the site I reached out. They were quick to respond, very helpful and informative. They guided me through the ordering process and I made my purchase. Bike arrived couple weeks later. Very excited to get it, I opened it up and found the that handle bar hardware was missing ( the screws that clamp the bars). I reach out to them Expecting the same lever of service. My mistake. Got passed around a bit and then someone said they would send them out. TWO WEEKS later, (i'm in Az and they're in Utah) the hardware arrived. Now i'm down to two weeks for my "love it or return it. I work and had only one weekend left to ride it. Not enough time for me. No extension on trial since bike sat unrideable for weeks. I reached out and said I wanted to return it (i'm sorry but two weeks for missing parts was unacceptable) they offered to send me a pair if socks and all communication seized at that point. While I still have and ride the mtb. And I will say I have enjoyed it. I will eventually sell it and go with another manufacturer.

Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go…read moreback!

I had an incredibly disappointing and frustrating experience at this shop. I dropped off two…read moree-bikes and encountered issues with both the quality of work and the management's conduct. **Bike #1:** I was charged $75 for a flat repair and derailleur adjustment (on a new bike)--nearly double the market rate. Worse, the bike now only shifts through half its gears (it worked perfectly before), and the "repaired" tire went flat after one ride in my driveway. When I tried to inflate it, the tube popped at only **10 psi**, indicating a faulty installation. **Bike #2:** The experience with my wife's bike was even worse. The quote spiraled from a tune-up to a total of $365 as they continually found "new" problems, including issues with a derailleur that had zero problems previously. **Customer Service:** Jerry's communication style is aggressive and condescending. When I questioned the mounting costs, he used scare tactics, repeatedly telling me the bike was "dangerous" and "unsafe to ride" to pressure me into more repairs. When I tried to voice my concerns about being nickel-and-dimed during this three-week ordeal, I was laughed at and hung up on three separate times. I was even insulted personally when he told me he "would have never let his bike get this bad." This shop relies on upselling through fear and has zero respect for its customers. Save your money and go somewhere that values integrity and basic mechanical competence.

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.

This place was soooooo friendly. They were friendly on the phone, friendly in person, like everyone…read morethere was friendly. It's a good thing they don't have barstools because I think people would just hang out. The mechanics took time to explain everything with me including how to take care of things on my own - which I probably won't ever do, but I thought it was cool that they would teach me anyways. All I can say is if you need a good shop for your ebike check them out! Also, they have the cutest shop dogs. Me and this pug became bff's.

Came in to get my handlebars tightened, did a great job!…read more What's cool too is the fact that they let you have a chance to test the e-bikes

Awesome mobile service! The owner is so kind and…read moreknowledgeable Great price to fix a flat e-bike tire (half the price of other people) I was able to get an appointment so quick! Thank you!

Racer is extremely thorough, reasonably priced, and best of all--he comes to you! You can't beat…read morethe convenience and quality for the price. If your bike needs a tune-up or repairs, now is a great time to get it done since he's more available. Instead of leaving your bike with high school students at a shop, you get a trained professional who knows exactly what they're doing. Highly recommend his service!