Phenomenal Customer Service! While on vacation in Utah with our car and two road bikes, we had a…read morevery serious car accident and our bikes flew off the rack and landed harshly near our totaled car. My husband had to spend four days at Utah Valley Hospital in Provo for broken vertebrae, ribs and sternum. I had to retrieve the broken bikes from the tow yard 2.5 hours away and then figure out how to fly back to California. So glad I called Hangar 5 in Orem! Preston Weeks answered my call/cry for help and graciously greeted me in my rental van with all the contents of our road trip including the broken bikes. He took the dirty bikes from the van and agreed to clean them up and inspect the damage, which allowed me to fly back to California with my husband. Two days later he sent us a detailed inventory of damages to the frame and components for each bike. Subsequently he meticulously packed up both bikes and parts at our request and shipped them back to us so that we could salvage all that was still usable. Since we are not local to Orem, it was exceptional to experience this level of consideration and service. All of you locals are very lucky to have such an amazing bike shop and team members like Preston Weeks to take care of your cycling needs. I highly recommend this shop and if we are ever in the area again, I will definitely be visiting Hangar 15. Simply amazing!

Great staff, selection & product! Love my new Specialized…read moreTurbo Levo carbon! Good location and inventory availability.

Best bike shop in Utah county. The staff is friendly, professional and knowledgeable. They have a…read moregreat selection of bikes and a reasonably priced.

Called to see if he could help with my Segway Ninebot's tire which separated from the rim. He fixed…read moreit in 30 seconds... FOR FREE!! 5 stars. Great guy and a great shop.

Awesome mobile service! The owner is so kind and…read moreknowledgeable Great price to fix a flat e-bike tire (half the price of other people) I was able to get an appointment so quick! Thank you!

Racer is extremely thorough, reasonably priced, and best of all--he comes to you! You can't beat…read morethe convenience and quality for the price. If your bike needs a tune-up or repairs, now is a great time to get it done since he's more available. Instead of leaving your bike with high school students at a shop, you get a trained professional who knows exactly what they're doing. Highly recommend his service!

Very kind and helpful staff. Bought an electric bike and they were very informative and…read moreknowledgeable. Great bikes and products with good warranty.

I have conflicting feelings about this place. They are very friendly and have a good selection of…read morebikes and the bike we bought our son is awesome. The problem is their communication. We had an issue with my sons bike and needed to get the brakes replaced after a month of having the bike. It was a warranty fix and so there was no cost to us but it took a very long time and there was zero communication. We had to call for updates and finally had to call and ask when it would be ready just to find out it had been ready for a few days but we had received no communication it was ready. That was a big disappointment and frustration.

Bought a new Aventon Adventure fat tire e-bike yesterday at Mad Dog & dropped off 2 of my older…read moree-bikes for repairs. Steve was super helpful, and offered great advice. 5 stars all the way!

These guys!!!!! Are amazing!!! I ordered a 2023 Gen 5 Trek Fuel Ex 9.8 XT in 2022 from a Steve…read more Very knowledgeable sales person btw. I've had issues with my rear brake and they have always taken care of me. The latest issue was handled by Mason, and he's amazing! I happen to live in Arizona state now. These guys are and have been very responsive and helpful on warranty issues even though the live out of state! (Mason) Customer service has died these days and these guys still have it! Practice it! And take care of their customers! I highly recommend these guys hands down! They are doing great things! I just may have to keep using them for mailed purchases to AZ just to support them! That's how much I recommend Mad Dog Cycles! Thank you for your continued support after purchase!

We rented e-bikes and rode up the canyon. The bikes were awesome, staff were friendly, and the…read moreprices were amazing. We had a great experience!

Wife and I rented bikes for a ride up provo canyon…read more Staff was very helpful, and really went out of their way to help us with gear and set up. I would highly recommend using them for rentals. Price was great, service great and our experience up the canyon was awesome! will definitely do again!

Awesome!! Store, clean, professional, quick service and was…read morepleasantly surprised at how knowledgeable the young man was. I was especially touched by the humanitarianism of Society and the display dedicated to improving the lives of poor communities around the world through bicycles that help youth go to school. Very impressive.

Communication was horrible. The lead tech told me my bike was done so I drove there and the owner…read moresaid it wasn't. The owner wasn't very nice or cooperative either. It's a shame infinite cycles only has one shop now. Not many Cannondale dealers anymore. I would avoid if you are wanting work done to your bike. The only reason for 2 stars is because the new younger guy that they hired that works at the front was super nice and understands good customer service.

Eduardo, the owner of this shop, is an outstanding guy. I went in with my daughter to get my son's…read morebike fixed. He allowed my daughter to play with some toys he had in his shop while we chatted. He was very welcoming and pleasant to talk to. He told me he was backed up by a week to which I told him that was fine. He then came over, immediately identified and showed me the problem, said he could fixed it and that he'd tried to have it done quickly since I assume it was an easy fix. We left and I got a text later the same day. I wasn't able to return until the following day (today). He welcomed my daughter and I in again. His youngest daughter was there with him and the 2 girls went to town playing while Eduardo and I chatted a little about his work and different things. I found out it's his shop and that he and his wife run it and a few of his kids help too. Anyway, I paid him for fixing my son's bike. A simple 35ish bucks and he told me I could probably send the receipt to the bike company (Guardian) and that they'd likely reimburse me the money I paid for having him fix it. I half jokingly said "well then you should charge more" and he replied with "we do alright and I don't like to double dip". I would have paid this man more for his service. He was pleasant, nice, very professional and obviously highly honest! After paying and getting the bike loaded back into my car he invited my daughter to stay longer to play if she wanted. I sat and watched both our daughters play for another 15 minutes or so. He and I chatted a bit more before we thanked him and his daughter and left. Please go to this man's store. He deserves every good thing in this world. Eduardo, thanks for being a stellar and decent guy!! We'll be back I'm sure. We like to break things.

He did a great job, quick repair and was able to give us lots of pointers. 10/10 would recommend…read moretaking your bike here for any service needed