Bought a new Aventon Adventure fat tire e-bike yesterday at Mad Dog & dropped off 2 of my older…read moree-bikes for repairs. Steve was super helpful, and offered great advice. 5 stars all the way!

These guys!!!!! Are amazing!!! I ordered a 2023 Gen 5 Trek Fuel Ex 9.8 XT in 2022 from a Steve…read more Very knowledgeable sales person btw. I've had issues with my rear brake and they have always taken care of me. The latest issue was handled by Mason, and he's amazing! I happen to live in Arizona state now. These guys are and have been very responsive and helpful on warranty issues even though the live out of state! (Mason) Customer service has died these days and these guys still have it! Practice it! And take care of their customers! I highly recommend these guys hands down! They are doing great things! I just may have to keep using them for mailed purchases to AZ just to support them! That's how much I recommend Mad Dog Cycles! Thank you for your continued support after purchase!

They suck ass, kept the mormon smile but not the mormon service, held my skis for over a week to…read moreget remounted repeatedly telling me they'd be done in 2 days. after over a week i went to pick them up, they tried to say i didn't pay the first time and i had to argue to get my money back, go to Sammis they'll get you right.

I am very happy with the service! Very kind staff and awesome people and atmosphere. It is owned by…read moreBYU so it is a great school.

I have conflicting feelings about this place. They are very friendly and have a good selection of…read morebikes and the bike we bought our son is awesome. The problem is their communication. We had an issue with my sons bike and needed to get the brakes replaced after a month of having the bike. It was a warranty fix and so there was no cost to us but it took a very long time and there was zero communication. We had to call for updates and finally had to call and ask when it would be ready just to find out it had been ready for a few days but we had received no communication it was ready. That was a big disappointment and frustration.

My husband and I were in the market for some new bikes, and a wonderful employee named Lisa helped…read moreus find our perfect bikes. She helped us with frame and tire sizes, water bottle holders, replacement tubes, emergency kits, and a map of bike trails in Utah Valley. Lisa was patient with us as we made up our minds, and she was efficient in completing transactions and teaching us about different features on our new bikes. A week after we got our bikes, I got a flat tire. In the process of pumping up the new tire, I lost the O ring that goes inside the mini pump. We brought our pump to the store to see if they had an extra O ring, but they ended up giving us an entirely new pump for free! It was so nice of them. It stinks that there is a line to get into the store, and customers aren't able to touch anything, but I am grateful for their precautions in protecting against COVID-19!

After spending a week itching to go on a Saturday ride I found myself unable to find a bike to…read morerent. Branching out a little, I stumbled on this shop, just up the street from the the Orem Center street exit. I reserved the bike online and was able to pick it up only a few hours later. The staff in the shop was very friendly and helpful. They gave some great tips and went the extra mile to make sure I had a bike that fit me in spite of being on the short size. The rental time frames are generous (I got mine for over 48 hours) and the prices were decent. The only inconvenience was that I could only get the online checkout to list two pickup times. Other than that hiccup, it was a great experience. I would recommend it to a friend, and hope to use them the next time my brother or dad visits.

Worst place ever. Rented a wetsuit here had a giant hole in it. Didn't have another size so had to…read morekeep it. Tried 3 separate times to return it during their posted hours and nobody is ever there. They don't return calls and place must be terribly managed. Don't count on getting any customer service if you rent or buy anything there. Went to the main office for help they say they aren't affiliated. If I could give 0 stars I would.

Wife and I rented bikes for a ride up provo canyon…read more Staff was very helpful, and really went out of their way to help us with gear and set up. I would highly recommend using them for rentals. Price was great, service great and our experience up the canyon was awesome! will definitely do again!

This is the best bike shop around! Very reasonably priced and amazing customer service.read more

I was a bit nervous to order a bike online, but the team at Fezzari are top notch. They went over…read moremy measurements to find the right size frame. They explained how they custom fit components of the bike to me. It was very easy to text them with any questions There were some delays that were completely out of their control. I was worried because I ordered the bike for a trip. They were able to modidy my order and I was able to get the bike delivered before my trip so I could test it out. The bike is amazing!! After 3 back surgeries it felt great to get back on a bike again. When I'm ready for my next bike I will definitely be ordering through Fezzari! Super happy with my new Wire Peak Pro!! Thank you again to everyone that helped make it happen.

Customer service has really downgraded. Extremely difficult to get to talk to a rep unless you are…read morebuying. A bike I bought for a relative they have asked multiple times to replace a cover for the crank area and he has been repeatedly promised ands then ignored - still has a broken cover and broken promises to replace it and ir seems this bike is still in produciton. The customer service has gotten so poor I would reconsider buying more than the 5 bikes I have already purchased from them That kind of service - replacing a broken part and never coming through on replacement promises is unconscionable. Makes me feel sorry I recommended Ari because they lie and never give my relative satisfaction on selling them a replacement part for a broken cover.

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.