Han delivered my proof of citizenship in May, 2025. PLaced Passport and original Birth Certificate in a large envelope that I placed in a dropbox. Verification was completed and SS checks started, but verifying documents never returned. I will call again tomorrow as I do need my valid passport. THanks, Jon Weldon (512) 699-9026 read more

Answering the phone. Letting me know my appointment was canceled. Crazy things like that seems to be not in the job requirements. Typical.

Super satisfied with my experience here, I was nervous because the reviews I read were not great. I walked in and got my ticket, got called immediately, and was out within 10 minutes. I did book an appointment over the phone, so this probably helped my experience. Overall 10/10! read more

Did the entire ridiculous process for a name change only to receive a social security card with the correct name but wrong social security number. I have to make another appointment in order to get this fixed because of the workers error. Like you have one job to do..... You can't even enter numbers correctly. I have waited for the appointment to fix the issue for over 2 weeks just to get a message that the offices are closed now. Wtf.... It will be my problem if I start using a different social security number than the one assigned. Ridiculous system. I have to pay for the workers mistake. WTF read more

I went to the social security office to do a name change. I wasn't able to make an appointment so I decided to walk in. I went before it opened at 9, got in line about 8:50 am, and wasn't able to sit down until about 9:45 due to the long line. At that point I was sitting until I was seen, about 10:30. The way it works, is everyone gets a number and different windows do different things. So even if you're 40th in line, you could only have 6 people "in front of you" who are needing the same service. So it doesn't really matter what time you get there. By the time I left, there was no line in general, and only 2 people doing the service I went there for. and I would have much rather come at around 10:30 then have to wait and stand for as long as I did. So that's my advice!! :) And whether you have an appointment or not, you have to wait in the same line to be able to check in at the kiosk. read more

Social Security Administration - Security Systems Near Me - Georgetown, Texas

Had an appointment scheduled today that I scheduled weeks ago and took off of work for. Showed up today and the office is closed. They never called me to give me a notice or anything. Very frustrating. read more

We were told we had to schedule online, but the system wouldn't let us. When we went in person the first time, we were told again to use the website, but after insisting we'd already tried, they admitted it wasn't working and allowed us to make an appointment there. That appointment ended up being weeks away. I specifically asked what we needed to bring so we'd be fully prepared. Fast forward to the day of the long-awaited appointment ...we were stopped at the door and asked if we'd filled out paperwork we were never given, despite multiple visits. Then we waited two hours past our appointment time, only to be told it was now "too close to the expiration date" and we were turned away completely. This was a total waste of time, handled with zero accountability. Completely unacceptable and unprofessional on every level. read more

I got there at about 1:30. No appointment, service was fast. The whole staff was very nice, and helpful! Straight to the point. Security guard was very helpful which was great since it was our first time going to a SSA office read more

What's the point of scheduling an appointment online 2 weeks in advance if I'm still going to show up and wait for OVER AN HOUR after my appointment schedule. This place is a joke. read more

I was afraid of coming here because I thought it would take soooo long. I made an appt first of all and it took me 20-30 mins the most from getting there to walk out, so nice! read more

Absolutely horrible experience. I spent three hours on the phone calling Georgetown, Austin, and even TEMPLE hoping to make an appointment. I simply needed new social security cards for the two boys we adopted oversees in January. No appointments "in that zip code" is what each agent said. I literally could not get an appointment on the phone and couldn't make one myself on line. Just going around in circles on the website. I think the people who work in these offices shoud try going through the process themselves, or call offices just to experience what we all must go through. The third woman I spoke with in Temple explained condescendingly that there "was actually an application process" and that I couldn't just show up. I politely explained that I had already completed the application online and simply needed to show documentation in person. She told me to call back every Monday for an appointment, even though the system has clarified that applicants have only 45 days to get paperwork to the office. The problem is that making an appointment is the most difficult part. I noticed on the Georgetown website that an appointment was "important, but that some services could be done by walking in and waiting." I decided to go in person. If they wouldn't see me, perhaps someone could just help me get an appointment. The nice security guard in Georgetown understood my situation and allowed me in, walked me to the machine, told me to input my SS# and handed me my ticket. I was thrilled! I waited for two hours and when my # was called the agent asked if I had an appoinment. I didn't. When I tried to explain anew, he said I had to get an appointment and "wait like everyone else" and that he had no intention of helping me today. According to the agent, I should not have asked the security guard for help since he doesn't have any power. Why is he the first one to greet people at the door, then? Good grief. Worst system ever! read more

First, MAKE AN APPOINTMENT. I did, and was able to show up on time, get help immediately and I was in and out in 10 minutes. HOWEVER, getting an appointment was incredibly hard. I called random days over the span of three weeks. Many days I'd stay on hold for 30-60 minutes and be hung up on. It was truly crazy. I will say once I got through, and arrived for my appt, everyone I spoke to was friendly and helpful. GOOD LUCK! read more

super quick I think I waited no more than 10 min with a scheduled appointment. After waiting I was called and was at the window for no more than 5 min. Defiantly made it an easy way to get my named changed! read more

Part 2 update (APRIL 10) - I went in today to update Plan B. Had an incredible SS representative walk my wife and I through the process. He was very professional and extremely knowledgable. Has worked there 20+ years. This is the second time I have visited this office over the past month and both times i have had a great experience!!!! -------------------------------------------------------------------- I was pleasantly surprised on how well the process worked for me. I met with the SS officer and she was very efficient with initiating a form to correct my birth month as well as walking me through the Medicare form. I will say that she was having to balance a-lot of people at the same time but continued to keep a positive attitude and professionalism - WELL DONE. read more

This place is horrible. Went to get my name change after divorce and the first scheduled appointment had a person who did not comprehend or speak much English and very confused by my documents. I do admit to leaving off a crucial page, and had to come back. Second attempt after waiting over an hour the lady told me my court papers were not "sealed" and unacceptable and to go back to Travis County Court, despite me showing her the emails and order on my email from the county clerk. The emotional aspect of trying to get back your birth name after a horrible marriage is very dehumanizing after a two year wait period. I went online and looked at required documents which specifically list certified copies as acceptable with either seal, stamp, or signature of which the copies have a signature stating the documents are the exact certified copy and were court stamped on each page (their rules do not specify electronic stamp) . I wasted half a day and my dignity for staff who do not know how to do their job or their own rules and regulations. Since the social security is stuck in the dinosaur age of faxing complaints they will be getting the full 97 page document, order from the court, and full complaint of incompetence of their staff. read more

I have called several times and go through the same thing every time! Hold for 30-45 minutes, then they hang up, all representatives are busy and told to call back later or tomorrow! I see all the bad reviews so I doubt if they even know how bad they are! I'm not good on computer so really need to talk to someone! This is soooo wrong for seniors like myself that are not technical! read more

I arrived at 0830 on a Monday and got behind 30 people to wait till 0900. At 0900 there were about 70 people. I did not have an appointment. When the security officer unlocked the door -people with appointments went to the front of the line. He let 10 people in line inside at a time,it is very small.They have bathrooms.You line up at 1 computer kiosk to register and it spits out a ticket with a wait number. They have seats and an electronic board that states what number and which booth/desk to go to. It lags behind but they announce the wait number and the booth loudly a few times. I waited 30 minutes. The employee is behind plexiglass and wears no name tag or identification.I had a medicare/citizenship issue. I explained the issue twice -he did not indicate that he understood me but took my papers and copied them. He gave me a print out stating when I would get a new social security card-that is not why I was there. He entered information on the computer. I have no idea if he addressed the issue or not. He said the information would be updated in 24 hours and dismissed me. I left at 1005. Good Luck read more

Make an appointment. Make an appointment and lastly make an appointment. MASK ARE REQUIRED. DONT GIVE LIP ABOUT WE IN TEXAS NO MASK BS. If you do not, you will not get seen. Oh and that number you have to call, be prepared to be on hold for at least 30 minutes. Luckily for me I did my research before showing up and "MADE MY APPOINTMENT". Well there was several people waiting outside calling the number to be seen. I tried to inform them that I called two weeks ago for the appointment today. Wished them luck with getting seen today. Oh and don't try to say their system is off and you made an appointment because the system gives you a confirmation text. They will ask to see it. Do not bring children unless the appointment is for them and do not bring another person unless they are speaking for you. They will not be allowed in. As long as you have all your documents you will be in and out in no time depending on why you're there. My appointment took all of 10 minutes max. I even had a pleasant conversation with the worker. I don't know if I mentioned wear your mask and make an appointment!!!! It's critical!!!!! read more

Horrible system!!!!! Always end up stuck on phone for over 1-2 hours! Like dude?! Answer the phone than make people wait longer on phone. Went inside, always end up waited for over 2-3 hours then finally talk with coworker for 10-15 mins, sad right?? DO YOUR JOB! :) oh forget to mention, stop disconnect people on phone, one of most annoyed and frustrated with SSA!!! read more

Terrible customer service from a male employee. We received a letter stating we could apply online or in person at the location. When we got there the employee would not help us get the application made for our benefit. The system of registering in for a number had broken down, so there were not taking any more clients to help. We asked if he could help us get the benefit form filled out. He said they don't do it there at that location, because there were too many people that needed help and assistance. I give them minus stars if I could. read more

I would be happy to give more stars when someone actually answers the phone. I've been calling for 45 days, wait sometimes up to 45 minutes (to speak to an agent, with the message we'll be right with you) then phone rings and rings, and I get "No one is available to speak with you" or words to that affect, and "call back late" and get disconnected I lost count how many times I've called. Apparently the only recourse is to go and sit there all day. The main number for SSA doesn't have any status for my application got medicare part B. On top of that I was told it takes up to 60 days for processing - now we're past the 60 days and I am paying out of pocket or canceling appoints. Is this what I would be looking forward to? read more

If I could give them 0 stars, I would. Do not go in to customer services if your are unwilling to help. It should not be that difficult. Betsy is the only one I've talked to that was willing to help, I truly appreciated that. Just because we need assistance doesn't mean we deserve to be treated like trash. Do the job you are asked for or transfer me to someone who is willing to help. read more

Well, I went to this location thinking that it would be better than the Austin location...but boy was I wrong. It is pretty much like everyone says, if you can't make an appointment for your visit then avoid it! I went to get my name changed and waited 2.5 hours on a Friday. The parking lot is dedicated mostly to the workers there, however they don't seem to have very many people calling out numbers so I am not sure who the rest of these parked cars belong to. There is a tiny waiting area with overflow into the lobby, no Wi-Fi and they just scream or whisper your number out so you better be listening. We got yelled at multiple times by the guard/cop saying that we needed to silence cell phones, which I understand since there was a sign...but the last time he said we needed to talk quieter...I mean really, are we children? I am not sure where funding goes to in Georgetown, but they really need to upgrade this building. The gal that helped me who's name I couldn't see on her name tag was very nice though and apologized for the wait since it took me all of 5 minutes to get what I needed to get done. read more

The employees at this agency are not informed, give misinformation and are rude. Unbelievable that there is absolutely no level of customer service or even an inkling that they are there to help you. So sad since most people that go here are making like long decisions. Also there was one employee who is so rude she sits in window one smacking her gum so loud you can hear it in the waiting area. read more

Social Security Administration - Also there was one employee who is so rude she sits in window one smacking her gum so loud you can hear it in the waiting area. - Security Systems Near Me - Georgetown, Texas

I called the Georgetown SS Office, and was put on hold for a live person. After listening to the same hold message repeatedly for 20 minutes, an automated voice came on saying it would try to connect me to a live person. The phone rang several times, and then the automated voice came on saying to try my call again later and it hung up on me. --- Why can't SS have an answering system like the IRS has where you don't have to sit on hold, you can leave a number and then eventually they'll call you back. At least you don't have to sit on hold. And to just hang up on a person after sitting on hold for 20 minutes is rude. If I waited that long, I'd rather at least have the option for continuing to wait on hold to actually talk to someone. read more

It is an ugly building, no ambiance, indefinite waiting, non-existent customer service. What is there to love? So many services are offered in a building with a staff that is so ill-supported; This leaves everything in a confused state. This building, this establishment is a blight and should be condemned in its current form. read more

Social Security Administration - Social Security Administration's Park - Security Systems Near Me - Georgetown, Texas

Went today at noon to get a name change on a social security card. From the security officer to the representative that ultimately helped me, the service, politeness and professionalism was outstanding! Come prepared with all forms filled out and the necessary supporting documents and your visit will be a breeze. This office is amazing! read more

It's impossible to get an appointment so after months of calling I just showed up one morning. I got here at 8 am and there's already about 9 people in line. Bring a lawn chair and water read more

Wait times to get in are absolutely horrible.. Was trying to get replacement SS cards for my kids, went to this location and there was NO place to sit down- it was standing room only, and there was NO room to even stand. The security officer at the desk looked absolutely bored out of his mind and just irritated about having to be there.. I cancelled my check in and made the drive to the Temple location (about 40ish minutes away) and checked in there.. there was actually seating, polite security officer and fast service.. I was in and out within 45 minutes. read more

Horrible customer service, I've been waiting outside for what feels like hours in the Texas heat while people are holding spaces for 5 or more people. People are holding spots with shoes. I asked if someone could come outside to oversee the line since handing out tickets with numbers is somehow too much work the agent very rudely replied I'm sorry you just have to wait it out there's no one to help you and we don't do appointments. I asked to speak with a supervisor and she sent me to a general voicemail. read more

I understand the changes to the office routine due to COVID, but that also means trying to provide the same or better quality of customer service in another form. Drop off box for applications was only open during the workday for three hours, which is inconvenient for those who work, but there was no receipt of drop off and the original documents dropped off. Those are legal and classified documents. They have PII, so to not provide confirmation or expected date of return to customer is unprofessional. Then when trying to get a hold of someone, I waited for 40 minutes... TWICE to only have the line ended. Over it. read more

Be ready to wait 2 + hours, use restroom, eat and bring a folding lawn chair, you'll thank me later.

And it was a complete cluster%^&*! A person from the Seguine office, who had no access to my daughter's information called. She was bewildered why the interview was scheduled and why it wasn't being done by someone in Georgetown. Like I hacked into the $%^&ing system and set the appointment. I dunno? Stop hiring imbeciles would be a good start. Now have a call into my Congressman's office for assistance. Not a Trump fan, but I hope the guy guts this office like an EPA regulation. They're useless. read more

I need to give this office a ZERO but I apparently can't. I tried calling them 10 times--yes, 10! You are on hold for a few minutes and then it says, "sorry, no one is available..." and hangs up. Your tax dollars at work, right? I mailed them something since they won't answer the phones. No response. Utterly and completely surreal. The office is closed for COVID, but I think there's no one actually in this office...or perhaps they're partying in the back office?? read more

Visited the Georgetown Social Security office today (6/7/18) with my elderly mother. She needed to apply for a widower benefit as my father passed away 2 weeks ago. The service kiosk is hidden around a corner but another customer pointed it out to us. It's at an odd angle so I had to bend down to see the full screen. The ticket process was simple enough (much easier to understand than the ones at DPS). Our number was called within 5 minutes by an initial screener. He was very professional but understanding of my mother's situation and placed us in the queue. The number screen was a bit confusing but the security officer was nice and explained it to me. Not his job but he did it anyway. We were called to counter 11 within 20 minutes. An admin officer originally from Kansas took my mom"s documents. We had my dad's birth certificate, SSA card, and death certificate, along with their marriage license. It pays to call ahead to find out what you need to bring plus being organized and prepared. The admin officer questioned us for about 10 minutes and the process was complete. Everyone we dealt with at SSA was professional and efficient. They have a difficult task dealing with the public so I commend them for their efforts. They were not what I expected from government employee. My suggestions are call ahead, bring all necessary original documents, be polite, don't be demanding, and have some patience as you are not the only persons there dealing stressful issues. read more

Unlike others, I actually had a positive experience at this facility. Lots of people will complain about the wait, but really it's all about coming in and beating the crowd - only if you're lucky enough to do so that is. I came in with family after lunchtime on a weekday and was surprised to see that it wasn't terribly crowded. However, after I left the facility, it definitely got crowded. Our wait time was no more than 15 minutes(without the crowd) and the gentleman who helped us at the window was so kind and so patient! I was impressed with him and only wish I could've caught his name to give him a shoutout. All in all, I came in expecting a horrific wait, only to come out pleasantly surprised with the positive customer service experience we had. read more

Social Security Administration - Security Systems Near Me - Georgetown, Texas

No complaints on waiting but the lady (initials SBB) who helped me was not pleasant at all. She must really hate her job or having a bad day. If she would have been a little nicer than she was and didn't have a attitude then it would have been a great visit. read more

Really? Call a number but not a name? 3 times, just a number? No. I am going to postulate some possibilities ...

Parking is better than the old location. However, the lobby area does not accommodate the crowd and the air conditioning does not work. It was 86 in the lobby, but the staff behind the glass windows had long sleeves on and some wore sweaters. The poor security guard in the lobby had two fans on him and was sweating. The employees are clearly overworked and need more resources. read more

Honestly looking passed the monotone attitude and tones that the representatives have, it honestly isn't as bad as people make it out to be. Lost my social security card days prior went in and got my check in ticket waited for 35 minutes which is relatively fast for their office and spent only 3 minutes at the counter to get me processed for a new card. Simple and was in there for less than an hour. So for the bad reviews on here I don't know why you had a bad experience but I'm sorry you did. read more