They are the CHEAPEST for a reason. What a nightmare! Incredibly unprofessional, late, stank like BO, broke a ton of my stuff and "no showed" on Day 2!
The long version:
I was really happy with the booking process and working with the wife (Tiffany) of this family owned business. But everything went sideways the morning of the move. Tiffany had encouraged me to book two days because of the size of our home, sounds good, I booked a Saturday and Sunday 3 weeks in advance of my move. Sunday was Mother's Day... but they knew that when I booked!
The morning of, I get a call from Angel (10 minutes before the end of their "arrival window" that the owner/ 4th hired mover "no-showed". This guy was in an absolute panic, threatening that he was just going to go home and couldn't believe this was happening and how he hates to start his day this way because it effects his tip.. I'm thinking to myself.. Your hysterical behavior right now is whats effecting your tip. I talk the guy off the ledge and he decides to grace me with his presence at our move.
They show up and get to loading boxes only -because, as Angel repeatedly reminds me, (I'm sure the count for the day was around 5-6 times) that he has been doing this for 20 years and he knows what's up and that this is the best way ... ok bud, I hired you HOPING you knew better than me, the non mover.
I come into the garage and there is a stink of B.O. that was unreal! Ok, no judgement, maybe you skipped the shower this morning in an effort to only be 2 hours late. I get it!
Jesse and Corey O killed it! They were machines! Angel stayed in the truck stacking boxes for the most part but would occasionally remind me how he's allowed a 15 minute break for every hour they work... I'm like, damn, pretty good gig! Things were moving along nicely 2 hours in, so I ran to the new house for about an hour. I come back and it looked like they had hit a wall. The other Corey apparently was having a "heat related episode" on the scorching 75 degree day, so I totally get that he needed to lay down in the cab of the truck for a half hour. I thought maybe they were hungry so I ordered them a bunch of burritos and tacos from Del... they disappeared for another 1/2 hour for lunch break. Recharged and ready to knock this out now right?!? Angel starts panicking again that there is NO WAY this size house would happen in one day.. keep in mind that while yes, it's a 3200 sq ft house, I had sold 2 of the 4 beds, the couch, the kitchen table and washer/dryers. I told him, yes I understand.. it's why we booked two days. He was very concerned that the need to leave at 8 hours because it would really be very expensive after 8 hours (they charge time and a half after 8 hours). Of the 8 hours its actually only 7.5 because they say 1/2 hour is "drive time" to get to our new home 1.5 miles away. Oh, ok.
So if your actually counting move/work time, minus heat related episodes (it's called withdrawls dude), smoke breaks, lunch break and drive time- they only actually worked for about 6 hours.
So in the end they put half the stuff in the house but put the rest in the garage.. and the other 1/3 of our stuff was at the old house.. but no worries they would be back the next day right?
Sunday morning I call and text tiffany (no answer, no response) .. call Angel, straight to VM... again 10 minutes before they are scheduled to arrive, the owner Chris calls. He starts in on telling my about how Angel and his wife are fighting because it's Mother's Day and she's pissed he's going to work so now Angels not coming in... I'm like... I booked this 3 weeks ago, you took the job knowing it was Mother's Day?! Not to mention that it's incredibly unprofessional to tell me all that crap- all I want to know is that movers are on their way to finish the job.
Movers did finally show up at noon... but IT WAS A DIFFERENT company... Chris nor Tiffany ever called to tell us what was going on. But it was the best thing that this awful company could have done. Two awesome guys (Manny and Steve) from Clean Cut Movers showed up and HUSSELED! They moved the last 1/3 of the house that took 4 guys 4 hours, in just 1.5 hours. They were polite, not stinky, no drama and were there to do a job.
What a disaster!! Save your self the headache and spend the extra couple bucks to get a professional company. These guys are a joke! read more