The food is pretty good here, especially the stuffed burgers. Prices are average depending on what you're used to maybe even a little high. The customer service is TERRIBLE. After making a reservation here 3 weeks ago and calling today to confirm, we were informed by the manager that they do not make reservations for the weekend and that it is impossible that we did so and she went on to essentially read us the policy and repeat herself several times when we would try to explain to her that we understand but we did make the reservation. Lady, you are a freaking manager dealing with customers! No one gives a crap to hear your policy over and over. instead of telling us that we are wrong why don't you just apologize and try to find a solution. or at least say there is nothing you can do but you are sorry for the incompetence of whoever it was that made the reservation which since only a manager can do, might have been you! You just lost a lot of business from us and anyone we can stop from MSU. In the future, learn when to suck it up and do your job as a manager in the customer service industry read more

Well, I gave Smokey Bones 3 tries, and this last was strike 3. I had there babyback ribs the first 2 times, and both times they were flavorless. They tasted watery, as if they had been steamed instead of smoked. Tonight, I ordered their weekend special 16 oz prime rib. First, their horseradish sauce was almost pure mayonnaise. I asked for raw, and the server said that's all they had, and brought out a 'fresher' batch...which was just a bigger serving of the same sauce. The manager came out, said that "mayonnaise is what horseradish is". I asked again if they had raw horseradish, she said yes, and brought out a creamy version. I used it, because they didn't seem to have or know what raw horseradish is, and proceeded to my medium cooked prime rib. Well, it was overcooked, nearly well done, and dry. I'm not sure why this restaurant is one of the local favorites, but I am not wasting my money there ever again. read more

Smokey Bones Lansing - Overcooked,dry prime rib. I asked for medium. - Barbeque Near Me - Lansing, Michigan

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Pros: The wings are amazing. The pickle fries were also top notch. Tried the sangria and it was pretty delicious. PBR 16oz cans are only $2.50. Not bad. The wait to be sat on a Saturday night at around 5pm was less than 5 minutes. Cons: I ordered my burger med-well after asking the waitress how well the kitchen does on following cooking temps. I explained I'd rather order it medium and have it come out med well than order it med well if that means it'll come out well done... aka dry. She assured me that the staff is awesome at this and I took her advise and ordered my burger medium well... my burger was drier than the Sahara desert. it was literally crumbling apart as I was trying to eat it. Also, I ordered brisket on it that was barely existent. All around, it was pretty disappointing. Definitely not worth the $14 bucks I paid for it. Sweet potato fries were also pretty lame for the price. I've had better ones at Applebee's. Bottom line- if I was only in the mood for some wings (Monday is all you can eat after 9 for like 10 bucks if you purchase a drink), I would definitely come here for them. They are pricey ($11 for 8) but they are worth it. If I'm in the mood for just about anything else, I doubt I'd shell out the dough to eat here. Much better, cheaper options around town. read more

It was alright. Great drinks, good service, decent food. I'd rather it be in a different order and combination of words, but it wasn't terrible. We went for a weekday dinner and it wasn't busy at all. Upon walking in, there was no host/hostess standing at the table so it was me just wandering around. Then someone came up to say that someone would be with me in a second, which was even more awkward. But once seated, there was a good 5-6 minute wait until someone came to our table. Our waitress was friendly and very helpful with both the drinks, appetizers, and food selections. She was accommodating towards what we said we were hungry and thirsty for, which was nice. It took a pretty average amount of time for our food to come. I had a Cuban sandwich with a side salad. The sandwich was alright, the pork was a little dry and unpleasantly chewy in some spots. The bread didn't seem fresh and I only ended up eating half of the sandwich. The side salad was pitiful, perhaps only 10-15 small sprigs of romaine lettuce with a few onions, a tomato, and slices of cucumber and a WHOPPING amount of dressing on the side. I was very underwhelmed. So the biggest part I was looking forward to was the doughnuts, and it was the biggest disappointment. They were skinny, overfried, incredibly crunchy to the point it came to us in endless pieces in the bag, like they were running out of batter and didn't want to make more. The taste was there, but the quality control was just terrible. The usual highlight and peak of coming here turned out to be the reason I probably won't come back - not the product itself, but the lack of pride by serving something like that. read more

I placed an online order for delivery through the Smokey Bones website. When we received the order, we were missing an item. I called and was told by the gal that answered the phone that they had the item right there, but nobody knew what order to put it with, and that basically they were not going to do anything about it, so I asked for the Manager. Austin the Manager got on the phone and told me that I could call the delivery service "WHO SMOKEY BONES CONTRACTS THROUGH" and ask them to come back and pick it up and bring it to us. I said I am not doing that; it was your mistake you should contact them and ask them. I was very disappointed on how they handled it or in this case didnt handle it. They did refund me for my item we did not receive, however the person that was supposed to get it, did not get to eat. I will NOT be returning to Smokey Bones. There are way more establishments in Lansing that will get our business when we are in town visiting family. read more

Food was amazing, portions fit the price, although might be a bit big for others (their burgers at least). Be careful if you have a small mouth because the burgers are tall. Customer service is great, constantly checking up to make sure we're doing okay and if we need any water. Did not check my girlfriend for her ID though when she bought a margarita, so that's just something to mention. read more

Decided to introduce the in-laws to this chain. This is a first visit for my wife and I to THIS particular location, however we have eaten at a couple other locations in the past which were excellent. The service was mediocre.. The fish I ordered was not cooked properly. Even IF the fish were awesome, the portions were very small for the price.. Cole Slaw was good and the fries were cold... Just NOT a good item to order. No one else was very impressed with their food. Oh well!! read more

First time here. Smelled amazing when we walked in. Had a 15-20 minute wait for our table but we'll worth the wait. Our waitress seated us and got our drink orders right away. We she returned she asked if we would like an appetizer and we decided to try their loaded cheese fries. They were delicious. She made sure our drinks never went empty as well. We decided to order dinner while we enjoyed our appetizer. Our daughter got their mac and cheese with pulled pork. MY husband got their pick 3 meats: Pulled pork, sausage and brisket with mashed potatoes and baked beans. I got their Pulled pork plate with corn and their homemade BBQ chips. We also tried all their BBQ sauces but our favorite wS their mustard based one. Everything we ordered was fast and delicious. We will be back. But most of all we had excellent service from our waitress Grier. She should be the waitress for the month. read more

I ordered take out. And mannnn was it all BAD! The skillet cornbread was super gummy. I couldn't even chew it! The brisket had no flavor and was very dry. The coleslaw was just ok. The mashed potatoes was just ok. I will never return here. Completely disappointed in this so called bbq. read more

Wait staff and management were extremely nice! Unfortunately extremely overpriced for the portions they serve. Food was unimpressive for those prices as well. Food truck BBQ is better than this place. Save your money and grill from home! read more

Previous Yelp reviews are spot on. The service here is excellent. The food, however, is garbage...I mean WTF is going on here?! Dry, overcooked, flavorless. read more

Great place to grab a quick dinner. Very friendly staff that provide a speedy, but efficient service. I usually split a combo meat dinner with someone because you can't go wrong with any of the meats! My favorite is the pulled pork and smoked turkey. They have four different bbq sauces, but the green bottle is my favorite. The mac and cheese and sweet potato are the best side options. Their drinks are delicious, especially the strawberry sangria! I definitely think it's worth it to sign up for the emailing list because they frequently send coupons. read more

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Their burgers are quite good here; who doesn't love a steak burger. However, they go a little deeper into the wallet than you'd expect. read more

Smokey Bones Lansing - Fried pickles appetizer. - Barbeque Near Me - Lansing, Michigan

I will admit, I've never really explored the food scene in the Lansing area too much. Honestly, I just started looking into it seriously this year. But I do like BBQ and I do like pork. This place has it. They also make decent cole slaw and I like coming here to watch sports rather than the Buffalo Wild Wings in East Lansing. There's not too much to say about this place though, I mean, it's just a run-of-the-mill, chain BBQ place that happens to have some great cocktails AND mocktails. They have Bubbleade now that comes with your choice of popping boba! It was really strange to see that on the menu, but I got it and it was pretty good. Again, this isn't INCREDIBLE OMG SO GOOD BBQ, but it's decent. Also, the servers are nice! There has never been a time I've come in here and gotten poor service. read more

Over-seasoned meat with extra sauces on the table.. After eating here, you can use your blood as motor oil. It's a great place to go to once or twice, but the single-dimensionality of this resturant prevents me from giving it a very high review score. read more

I ordered the beef brisket & the girls ordered ribs. I m a very big snob when it comes to BBQ & brisket because I've had real Texas brisket & not much can compare to it. But this place came through. Food was excellent! Bella, our beautiful, friendly server who I absolutely adored and love, was so thoughtful and just great! Food was served fast ans she checked on us often. I highly recommend this place and will definitely go back again read more

I ordered from Uber east and they gave my order to the wrong driver the service manager Justin went out of his way to give me a hard time and didn't want to give me and my kids food after they already charged me but then a host I forget her name but she was no offense a bigger white young lady with awesome make up she came out made me feel so much better she replaced my food and made my experience a lot better and I appreciate her she saves a customer actually several because Im a sibling of 10 with tons of adult nieces and nephews and I was gonna tell them all to never eat there she needs a raise read more

Tried this for the first time last Saturday. I've never been that much of a BBQ fan but it's safe to say this place changed my mind. Food was absolutely phenomenal! I got the create your own combo with beef brisket and smoked wings -- best wings I have ever had. The service was also great, not sure what my server's name was, but she brought us a bag to put wing bones in and a bunch of napkins/wet wipes without us asking. read more

I LOVE the restaurant. Great atmosphere, great service, and great menu. There are a lot of options for everyone in the family. As a vegetarian, I was worried that I would not find something that I like here but the veggie burger is awesome. Love coming here! read more

Great food, friendly service. Baby back ribs were fall off the bone delicious, I had mine Memphis style with a dry rub. Awesome! Cornbread with pecan butter was awesome. Odd paring but mashed potatoes and gravy were also very good. read more

Okay so this restaurant is pretty cool. The staff is super nice. The atmosphere is up beat and sporty. The music was a little load but it is in a collage town. We were seated right away. There was a television in everyone view at our table. The waitstaff explained the new table that was sitting on our table. You can order food, drinks and play games on it. The food did take a little longer then expected but it gave our group time to reminisce about our day. When the food arrived it was a surprise to see how huge the burgers were. My sister order the chicken and it was literally half a chicken. All in all this restaurant was pretty good. read more

Smokey Bones Lansing - Half chicken - Barbeque Near Me - Lansing, Michigan

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Terrible customer service! Ordered delivery via third party. Third party left 2/3rds of order. Not knowing who was at fault, I called Smokey Bones to remake whole order. I was put on with the Kitchen Manager, who didn't even bother to give any salutation or ask my name, but instead launched right in to what they would (or rather would not do) and was told by the kitchen manager that they would put order in warmer, not remake the other items, nor would they deliver it to us (I didn't even know they had their own delivery). Kitchen manager also found a way to let me know that my $90 order wasn't that much when I stated to her that I wasn't spending $90 on cold food. Could have all been made right by simply saying, "we would be happy to remake the two entrees you received and deliver them to you with the rest of your order". Guess I'm done with Smokey Bones...going to give Saddleback BBQ a try (I like spending money with local business more anyway)...good to know Smokey Bones has so much money that they can afford to lose customers. read more

Spent a lot of money for every single one of their meats from brisket, ribs, and chicken and they all taste terrible. All of it tasted Like they went overload with taco seasoning which is odd since it's a bbq place. It was gross. Me or my date Couldn't even finish out plates. Waste of money read more

Stopped in last night for dinner for our date night...husband built his burger and said it was delicious I had the Steak and Spinach Salad--my fave! Customer service was terrific!!! We didn't catch our waiter's name, but he was on point! Made sure our entrees were cooked as order, and our beverages never got low. The manager also made sure to come visit our table as well, which is always nice read more

This was awful. We ordered the fire pit because the pictures made it sooo delicious. Don't order it. What a rip off!! $32 for two and there was hardly any meat. The ribs had no meat and looked like the had been sitting out all day. There were about 4 steak fries and the actual steak, well not sure what it was. Don't waste your money First and LAST! read more

Smokey Bones Lansing - Barbeque Near Me - Lansing, Michigan

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Check your ribs when you order take out we've gotten burnt meant to the bone a few times!!!

1 star is being nice, everything we ordered was incorrect from hair in our breadsticks, 2 dinners were mixed up on the order she said just switch side items on our plates. Had to keep asking for drinks and condiments. She never made things right without me asking. Oops sorry the bill was correct. Last f-n time we go there. read more

I've been to this place many times before; it hasn't really let down not one time. I like the variety of food choices they have; like build your own burger, sandwiches, steak, fish, & best of all the barbecue. The barbecue is good & they have all the meat there is; brisket, chicken, ribs, pulled pork, etc. They have their own signature regional BBQ sauces to put on your meat. This visit I got BBQ tacos with pulled pork that taste really really good, & I got a platter plate with chicken fingers & 1/3 of the baby back ribs. Perfectly portioned out to enjoy along with 2 side items. The female wait staff I'll say is a very good looking group, their shirts really describe them; Barbecuties read more

Service is hit and miss here, mostly good. They do not have brisket until 4 pm and are typically out of it by 6:00.... I usually get the pulled pork and it's pretty good. They have four sauces (sweet, vinegar, mustard, and spicy) which all have good flavor, my favorite is the sweet one. They also have pretty good mac and cheese, I would recommend getting the Southwest Mac and Cheese (it has chicken in it). To finish off your meal, definitely get the hot bag of donuts with the raspberry sauce, worth the calories! read more

Not good at all. Ribs were room temperature my wife ordered the potato salad - potato was burnt and dry. Awful!

After Meat BBQ in old town was at an hour and a half wait, I decided to come here. After waiting for about 15 minutes to have a server come take my order, I was told the brisket for the sandwiches was out. At a BBQ restaurant. So I settled for the garlic parm chicken wings. Bad call. Wings were bland, tough to bite into, and literally dripping in butter. Fried pickles were not bad and pulled pork Sammy was meh (but edible). Wildly overpriced for the service and food. This place is the equivalent of a BBQ Chili's so don't come here if you are expecting more. read more

NEVER GO HERE!!!!! the service is terrible and there was a PLASTIC GLOVE left on our plate and HAIR in our food. also they messed up our order multiple times. read more

Not bad for a chain. I always enjoy their food. It's kinda like the Olive Garden for bbq.

Stopped in last Saturday night after the MSU vs. Maryland football game and the place was packed. This was our first time here and our party of 6 had to wait about 30-40 minutes for a table, not bad concidering how busy they were Once we were seating the waitress was at the table within a minute or two to take our drink and app order. She came back without our drinks to take our entree order. The bar was pretty slow, however as we were in no hurry, it wasn't a problem. All in all it took about 15 minute for our drinks to appear, but it was the bartenders being swamped as they were moving as quick as they could. The food came out together, accurate and cooked as asked for. I had a smoked prime rib that was as tender as any I've had in,a long time, and everyone else loved their choices. Everything was delicious and our waitress was excellent. This is one of the better chain restaurants I've been to, and woukd recommend it to anyone thinking about trying it out read more

Wings were dry, tough, and had a fridge taste. Like they were cooked days earlier and heated up. Ordered half with BBQ sauce, and there was almost no sauce on them, like maybe 20 percent of the sauce you would expect. Onion rings were generic tasteless crap. I would not eat there again if it was free. Review is for Lansing, Mi location. Not sure why Yelp says I was in SF. read more

I am updating to state that my complaint about the lack of attention from our server has received attention from management. I was contacted more than once regarding my concerns, and was assured that attention is being given to staff training in customer service and timing. I think this is excellent. read more

Absolutely complete and utter trash. Both bathrooms were filthy. Our waiter was very unprofessional. They serve brisket at 4:00pm, and by the time we got there to order brisket at 7:00pm they were out of brisket. I ordered a Coke and got a cherry coke. We were seated in a booth that was basically the arctic tundra, so we had to get our coats from the car. You stick to the tables. Food was good though. Don't go here- heading home a shower read more

I went with a group of coworkers during our lunch break and I can say - please be sure you have an unlimited lunch. We were not expecting lunch to take so long and had to come back to work late. It took almost 45 minutes from when we ordered to when we got our food. The food was severely mediocre and although it was affordable, the value was not there. They seemed very understaffed during lunch our and maybe that is why the food took so long? Not sure. Of course, try it for yourself, but I probably will not go back unless I have a good 2 hours to waste read more

Comedy of errors. Mediocre food. My first and last time there. OK... heres the deal.... From the moment I came in the door to the time I left it was a bad joke and a good example of what really poor training gets you. Oh that's right there's a labor shortage going on. I digress. I arrive at the hostess stand tonight asking to be seated. The young lady shows me to the main dining area and leads me to a table. I ask her if I could sit at one of the 4 empty booths "over there" and she refused to let me. Why? Because "they weren't sitting people in them booths". So I reluctantly agree to sit at a table that was clearly more efficient for the waiter in terms of turning tables than providing customer satisfaction. Whatever. Not that big of a deal but it did foreshadow the rest of my experience. Literally 5 minutes later she proceeds to seat new customers at 3 of the 4 empty booths. One of them was a party of 1 guy like me, also by himself. As she walked by my table I asked her ... Why didn't you let me have one of those booths? "Because we couldn't seat people there at that time" she tells me... I said it was only 5 minutes ago. She replied ... I can't do anything about it now. Winning. 10 minutes goes by. My waiter finally arrives at my table to take my order. I ordered prime rib because there was a special prime rib menu that the hostess gave me that accompanied the regular menu. The waiter tells me... "Oh, we don't have no prime rib anymore". (what's up with the poor grammar?) He's clearly in a hurry and kept looking over at the rest of his section. He asks me if I want to order anything else. So I quickly order some tacos because he's clearly feeling the weight of being understaffed. He writes it down and leaves. As he's leaving I ask him if he could bring me a glass of water. He hadn't thought to do that on his own. Apparently that detail is not part of the corporate waiter training at Smokey Bones. Another 10 minutes goes by. The water arrives. 10 minutes after that my tacos arrive. Cold. Awesome. I notice one of the booths that I wasn't allowed to sit at was served prime rib. More awesomeness. Being a sucker for food photography I ordered the chocolate cake for desert. After 10 minutes I see the waiter flirting with one of the other staff which means he clearly wasn't concerned with me the customer. He then arrives at my table with my chocolate cake. At the same time he forgets that he has a container of ranch dressing in his other hand, presumably for a different table, and spills it all over my table. Double Awesome. I finish my super dry cake and I'm now ready to cash out. Never got that second glass of water either. Because who needs water with cake? My waiter is no where to be found. In the event he is watching his section, I stand by my table to signal him that I'm ready for my check. I continue to stand there. He finally shows up and I gave him my credit card. He brought it back shortly thereafter. That part went the smoothest. My advice to management? Clean house. Rehire your staff and institute a training program for customer service and food preparation. When you do that put a banner on the outside of your building letting the public know you've made changes. When I see that, I might consider coming by again. But I probably won't anymore than I will let anyone I know what my experience was like tonight. read more

Do yourself a favor and just go to MEAT BBQ!!! Meat has the same prices and 10000x better food. Sauces were good though.