Hate to hand out one-star reviews, but this calls for one. Ordered burgers and sandwiches as a treat for my roommate, only for this location to completely drop the ball on every single option.
First off, they kept stringing the driver along on when the food was going to be ready, and by the time it got out, it was all cold because of how long it was out. But it still got here, we were going to have a late dinner, but... instead of one of the sandwiches and the fried pickles, we got, instead... a note.
"We're out of the Cuban. Please call blahblahblah. Sorry."
My roommate has to be up in six hours for work, and you can't even just message the driver to have them tell us to pick something else or something? My roommate had to sacrifice her own dinner so the other could eat and I'm here scrambling to find her something hot and still open for delivery.
Management was zero help- they immediately tried to chuck the Grubhub driver under the bus as "it's hard to get in contact with people who order about stuff like this and oftentimes the drivers end up dropping the orders because of it". You didn't even try, guys. You could have saved this with a text message or a phone call and you couldn't even do THAT.
My roommate can't eat a "sorry" note, guys.
After some talking, management authorized a full refund, which I suppose is the least they can do about this, and Grubhub also refunded the price of the sandwich and a five-dollar voucher for all the trouble.
Do NOT order from this place. Save your time, your money, and your sanity. Go somewhere, anywhere else. read more