Worst service ever. Took over 15 minutes to get 3 chicken sandwiches, sweet potato fries and Brussels sprouts. Never coming here again!!

absolutely disgusting. looked like they poured a whole bottle of mustard on the burger. It was inedible. waste of money. read more

Smashburger - Burgers Near Me - Totowa, New Jersey

Fries were dried out and stale, burger was cold. Slow night so maybe they didn't want to make fresh fries? That decision lost them a customer read more

I stopped in here to grab a crispy chicken, truffle mushroom SmashChicken, SmashFries and sweet potato fries. Now - one thing they don't warn you - the burgers - come out fast. The chicken - not so much. 20min of waiting on the crispy chicken and grilled chicken sandwiches, and nine other orders had come in, ordered, and left or started eating their own orders... at least they gave us a couple cups for drinks as we waited. The truffle mushroom SmashChicken - dry chicken, unfortunately, a little salty, and compared to pre-COVID, was very little truffle mayo on it (to the point the sandwich was dry and not greasy - so semi-plus). The crispy chicken - good, though salty. And the SmashFries and sweet potato fries were still awesome. The location is very clean, though, so props for that. It'd be very easy to be greasy, but they were pretty clean... I was standing at the table for a while, so I had time to check. They had the unsweet tea, but no green tea at the side, maybe less demand? So mixed bag - love the fries, the chicken not as good as before... and the wait was a painful point (wish they would've warned us it'd be that long or at least gave us an update every 10min or so). To the host, thanks Kaylee, appreciate the drinks, but I do wish they gave us an update on why the chicken was taking time. read more

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I went to Smashburger a couple days ago and im still thinking about my food, The Colorado Burger at Smashburger is a standout menu item that features a juicy certified angus beef patty topped with grilled chillies, mayo, lettuce, tomato, melted cheddar AND pepper jack cheese, all nestled between a toasted chipotle bun. This burger's blend of savory, hot, and creamy flavors, combined with the rich texture of the chillies and the savoring melted cheddar , creates a well-balanced and satisfying bite. Its distinctive combination of ingredients not only offers a unique taste experience but also elevates it above other menu options, making it a top choice for those seeking a flavorful and delicious burger. read more

A Very Very good burger if you love a nice cheesy burger tried both the is also very hot read more

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My husband and I arrived on an unassumingly busy Tuesday night. Place was clean and efficient. For much chicken sandwich, mushroom burger, two shakes and onion rings to share meal came out to $36. read more

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Food taste really good and the service was amazing cashier (named Matthew)was really polite and seemed happy to serve.Would go there again since the establishment was also tidy. read more

The burgers are caramelized on the flat top griddle making them taste ooooh so good! They offer gluten free buns for us celiacs... I'm impressed with this place and the efficiency. The staff is great and the milkshakes are amazing! I would definitely go here again! I'm more than happy with the cleanliness and the quality of food! Smash burger you are doing something right! read more

Smashburger - Baja jalapeño burger with smash fries - Burgers Near Me - Totowa, New Jersey

It had been a while since I had smash burger. Decided to stop in for an early lunch with my mom. She got a classic smash burger and I ordered a bbq bacon cheddar burger. We shared both and I was very happy. They were both cooked well and full of flavor. What made our experience better, however, was our server. I hope I am remembering right, I think his name was Don. Extremely courteous and friendly. He checked up on us a couple times to see if there was anything else we needed. This is not something you see often at fast food places. Those little extra things make a big difference in making a place stand out from their competitors. I would return to this particular location just off the strength of that kind of treatment. You should too. ENJOY!!! read more

I love smash burger! Not in this location, the food is extremely greasy and it feels like I'm eating oil. When I walked in to order food I was being ignored even though the staff knew I was there. The only good thing about this place is how fast the food is put out and the kind worker who gave the food to us. The bathroom was also not cleaned and looked like a disaster. read more

Smashburger - Burgers Near Me - Totowa, New Jersey

First off....to be greeted by such a happy employee makes me glad to be here. Krystle, was so happy and kidded with us, after ordering two classic smashburgers with fries, she stated: "oh you want the vegetarian special"! Her quick wit was appreciated by us. The burgers were great as were the fires. Let's keep Krystle employed! read more

Smashburger - Burgers Near Me - Totowa, New Jersey

I got the double truffle mushroom burger and this is by far the best burger spot I've been to. The reeses peanut butter shake was amazing as well. Service was great. read more

Service sucks they were very rude the burger wasnt well done after mu husband said make sure is well done please the guy tells him they always well done so when my husband bites into his burger it was still raw. he takes it back. As he sits patiently waiting for his food he had to go up to the counter and ask what happened to his food. So they give him his food with the same fries from before so at this point his burger was hot and fries were cold like really everywhere else you get a frsh meal....bad service read more

Food is good, service is quick, and usually you're in and out. Worth trying if you haven't had it. Convenient location and usually not too busy. read more

Had a coupon so decided to check them out for to go dinner. My three year old ate almost all of her burger! The fries were good too! The only thing missing was the milk that came with her kids meal. I had the NJ on grilled chicken. Delicious! And smash fries. They were gone within minutes. My husband had the NJ on turkey burger, which he liked. His favorite was spinach goat cheese and cucumber on turkey burger. He also had smashtots. After the coupon, the meal was $28. It's hard finding a take out meal the whole family likes. We will be back. read more

service awesome cheeseburger with bacon awesome fries awesome also they are fast at delivery you have to try put the cheeseburger the cahsier named Matthew he was happy and so polite 5 stars read more

Stopped in for a quick Bacon Smash Burger with my husband, I've been to this location a few times as well as others. No doubt they have a tasty burger for a chain but this time I felt as if my roll was a little hard and not as fresh as usual! We both got the same burgers but I got the hard roll and my husband got the fresh one, side order of fries! Will definitely go back again, like I said for a chain restaurant they do have a very tasty burger! read more

Smashburger - Bacon Smash Burger with Fries - Burgers Near Me - Totowa, New Jersey

This is the worst Smashburger in the area. Do not waste your time coming here. The staff literally makes everything in big batches and then just sits down in the dining room. I ordered a burger and fries for pickup. I picked it up literally 10 minutes after I ordered it because I live around the corner. My burger is cold and the fries are at least an hour old. Get your s** together read more

Came here and sat down for dinner the other night with my family. The food was delicious and fast. The only reason I have to give them four stars is because Smashburger recently changed the menus and now the food is smaller and more money! That's crazy and not cool for customers who have been coming to Smashburger for years. My bill was really expensive. Also they got a few things in our order wrong, but quickly fixed it. Overall the food was really fresh and delicious though. read more

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We been to several smash burgers three that I can remember Neptune Clifton and this location in total. Of all the Smashburger's this is by far the best one . The service here was great the seller was fresh . I think it was a little more carbonated the last time we went which I like better but at least it wasn't flat like other locations. We got the four dollar triple Smashburger witches three slices of cheese and two slices of beef. both of the burgers were delicious with the sauce being especially yummy. There was a misunderstanding in our order which I fully take responsibility for but even then the manager and the associate made it right with us which was very nice and very appreciated ! I didn't even know that Smashburger had a vegetarian burger. I will definitely have to try that the future though! read more

Smashburger - Burgers Near Me - Totowa, New Jersey

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First time at this location. From time stepped in until time to go was a great experience. Staff was very polite and were on top of cleaning up to make sure everything was right. Order was fast & smooth. Food was hot and tasty. Everything was clean. Will definitely go again!! read more

Smashburger - Burgers Near Me - Totowa, New Jersey

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Firstly, I'll say that I LOVE Smashburger (overall)! Unfortunately, I cannot say the same for this particular location. I've eaten here three times already, and each time the burger just didn't taste right - something was 'off'. I order my burger with just cheese and ketchup, so it's not the fixings that tasted off - it was definitely the burger itself. FYI...these 3 visits all took place within a 6 month period, sometime last year, but I have no reason to believe it would've changed. I usually give places at least a couple of tries before forming an opinion and as I said, I've already been there 3 times. read more

Soo good, the lady was super nice, the food was amazing but a little pricey buy good for a little treat! Almsot $12 for burger and fries read more

Food is good but took away one star because everytime we ordered for delivery they forget to put the side of ranch that comes with the fried Brussels sprouts.. even when I put in special instructions "DO NOT FORGET RANCH SAUCE FOR BRUSSELS" they forget it going on 5th time with no ranch for my sprouts read more

Just what the world needs, another fast food burger joint? Well, if they're as good as this Smash Burger, then the answer is a resounding YES! My friend told me that Smash Burger had opened a new franchise near his house and we did a boy's day out, stopping in here for lunch. I had the regular Smash Burger with Smash fries. The bigger size, I was told, is a half pound... More meat than I needed today. Same with the fries. The regular size was plenty. The added spice in the Smash fries was light and quite a refreshing change from the over salted offerings I'm used to. The burger comes with fresh lettuce, a splash of Smash sauce, raw onion, surprisingly ripe tomato, pickle, melted cheese and catsup. All stuffed between two halves of a fresh bun. The burger was better than I expected since I tend to be a purist - bun, meat, cheese, catsup and that's it. This burger is kind of a Shake Shack burger meaning a unique taste experience. We ended the meal with a shake - topped with whipped cream. I do not want to know the calorie count because it probably was more than the meal. Yeah, it was that good. The bill for the two of us was about $25 including the two burgers, two fries, two sodas and two shakes. I call that good value for a treat but could be a little pricy for a once a week lunch. They take your order and deliver the food directly to your table. Fast friendly service too. Their food comes on metal trays and baskets with real metal forks and plastic cups for soda. I like that. The shakes (we got them to go) came in tossable plastic cups with lids so that was all the trash (with napkins) we generated... But these too can be had in reusable cups. Cool! Looking for a new burger experience that will put Sonic to shame? Try Smash Burger. You'll thank me later. PS - my wife told me that last week she went to a different Smash Burger and had their chicken sandwich - available grilled or fried. It's served with all of the goodies like the burger and she pronounced it very good. read more

I love smashburger. But I particularly like this location, the staff is friendly. It's always clean, food comes out quick and is fresh. I love the classic smash burger with smash fries. The bathrooms are always clean too. I went to another smash burger in Bergen country a few times and the place always had people's garbage on the tables, the staff needed to be more attentive and pick up the garbage around place. But I'm positive that when I come to this location it won't be a dirty mess. I would recommend this place to people. My friends and I eat here often, especially when we want to be full but don't have a lot of time or money at the moment. read more

I love their food and milkshakes. However they are just so bad with delivery. If you order milkshakes with your food, they forget doing them and you'll end up with your order being incomplete. The not so amusing thing is that they forgot to complete my order with milkshakes...thrice!!!! Unbelievable! I had to call them once I make that order online and they said they will make sure to make them. But as soon as my Uber driver picked up my food, and had to message if she got my milkshakes too, she went back and told me the crew forgot, again! read more

I hate to say this but this is my first time having Smashburger. I hate to say it because I feel like everyone and their mother has had it before lol. Anyway, fries were good! I got the hotdogs and they were really flavorful! Kinda crunchy but in a ball park hot dog kind of way :) read more

God bless this place, because everything was delicious! So my fiancee, her momma and I went out shopping today and we got hungry. We saw a Smashburger nearby and had to see what the hype was all about, as I have heard great things about this burger chain. My lady ordered the "New Jersey", which is a burger with bacon, bleu cheese crumbles, grilled onions, haystack onions (which are lightly breaded onions), lettuce, tomato and mayo on an egg bun. I got to have half, and we agreed that we loved it. The bun was so soft and tasty and the onions, ohh the onions! The bleu cheese hit you in the face, and that's how I like bleu cheese - fierce! The burger meat itself was excellent and the bacon was delicious. I would recommend this burger. My lady's mom ordered the Avocado Club burger and that was also delicious - it was more of a refreshing burger than the other two because of the avocado and the soft multigrain bun. It also had bacon, lettuce and tomato with ranch dressing, so it was somewhat reminiscent of a salad in a burger. I would recommend that if you're looking to eat a burger on the lighter side. I ordered the Spicy Jalapeño Baja burger, and it was pretty spicy, but very flavorful. This was my personal favorite because I was able to add a fried egg in the burger. The burger comes in a chipotle bun with jalapeños, guacamole, pepper jack, lettuce, tomato and chipotle mayo. Now the fried egg didn't have a runny yolk, but that's alright by me. I believe you can have a runny yolk by request if you really wanted it. But overall, a very flavorful burger. As of sides, we had an order of fries, which were very skinny, long fries but pretty tasty. I had a chocolate Oreo shake and that was pretty awesome! The combination of chocolate and Oreo is so underrated. The service was excellent - they provided us with utensils on request, and the food came out very fast. This is one of those restaurants where you order and pay up front, they give you a number and you go sit at a table with that number. Then by that number, they find your table when they give you your food, which was like 5 mins later at the most - very quick service and very nice staff. Just one piece of advice to the customer - if you have a larger appetite, get that bigger burger - it's a half-pound of beef on what looked like a larger bun. I think the value is reasonable because the food is that good. read more

This is the second time I came here for a quick take out meal and the service is great. They just opened and are very accommodating. The food is good and the haystack onions are a must try! This is definitely a better option than most other fast food places, along with healthier options like the salads or grilled chicken sandwiches. The atmosphere is very relaxed and the decor is modern. I will definitely be back! read more

Smashburger - Chocolate Oreo shake - Burgers Near Me - Totowa, New Jersey

Staff are fast and hospitable. Orders are accurate and they're willing substitute for other toppings and sides. They tell you ahead of time that they are short with staffing yet the service is still fast even though I ordered for 5 people. Place is clean and will definitely coming back read more

Smashburger - Burgers Near Me - Totowa, New Jersey

Not bad, your typical burger place. I like how you can can customize toppings and create anything with chicken instead of beef. They also have the variety of sides, but I find there is not much that differentiates the different kinds of fries they have. If you're in the area, check it out, if not you're not missing anything extraordinary. read more

Ordered online, but when I went in to pick up my order, was greeted and asked my name for my order. It wasn't ready yet. Used the bathroom, which was clean. When I came out, my order was ready and a team member had it waiting for me and she handed it to me as I approached the counter. Great experience and good was fresh. read more

Excellent! 1) The Smashburger is excellent. Plus, got a deal which gave me another free Smashburger. 2) Get the smashfries, very good fries. 3) Overall, Five Guys is still my favorite, but this spot is good. read more

In my humble opinion, Smashburger is the best fast-casual restaurant in America. Not because the fries are always crispy and flavorful. Not because of the ease of customization. Not because of the freshness of the ingredients in their burgers. Not because of the beautiful presentation of meal. Not because the customer service is always on point at every location I've visited (From Kansas to NJ). Yes, all of the aforementioned statements make this establishment great, but the reason it's the best is because this is the only chain restaurant that has an amazing vegetarian option! My New Years Resolution for 2017 to not eat meat is still going strong, but it's difficult to eat out with my fellow carnivorous companions. Smashburger has an amazing black bean patty, which allows me to choose any burger on the menu (or create my own). Let me tell you the black bean patty is a superb meat alternative. Thank you Smashburger. That is all. read more

The service and staff were great. However, the fries were like rubber and while the burger smelled great they didn't taste so great.

Burgers are not bad but the prices are very high for what you get. The biggest problem I have with this place is that they are always screwing up the orders. You pay a premium with their pricing so when I pay for cheese and bacon and I don't get either on my sandwich, it makes me lose trust in this place. I won't be going back here. Lastly, their online system is always down. read more

Another crappy trip! Staff are complete dummies and can barely read. All need to go back and get their GED's. Never going back! Don't know how to manage orders or the line. Kitchen needs someone who actually knows how to cook. The milkshake lady with curly hair can should be in a home not trying to serve people. Store needs all new employees Update: never learn my lesson. Kitchen is more like a scene from Oz than a Reasturant. Disgusting service read more

The server told me it was impossible to make what I wanted. I had the server get the manager and the manager corrected the error. When we went to get seats, the first table we went to had not been wiped and neither had the second. This location needs a little bit more attention to detail, and employee training. read more

Smashburger - Burgers Near Me - Totowa, New Jersey

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