I called in my order on the phone to pick up at the restaurant. I get there and stand in the designated line for "pick up your to go order" for a few minutes and no one noticed me. So i asked if i had to wait in the line that had about 14 people in it, and he said "well you have to pay for it so yeah". Clearly understaffed for the amount of customers in line. Three people working at 4 on a saturday? Not to mention I see my food in the bag sitting there on the counter, not under the heat lamp the entire time i am waiting. I don't understand why they have a sign with an arrow pointing to where you pick up your to go order. Might as well get rid of the sign since i had to stand in the other line. I never have written a Yelp review but i am annoyed at this place. Thanks for making me wait 15 minutes in line, plus the 10 minutes you said my food would take to prepare. All while my food is getting soggy and cold. read more

I went here just before they closed and let me tell you it was the freshest new I have ever had. I was expecting that it was gunna be just okay since they were closing but it was so good! The best part about it was it was my firsts time trying their turkey burger, which I had got on the chipotle bun, and man, it was something else. The employees were friendly and it was very clean. read more

I loved it. My parents wanted to take me here and I was pleasantly surprised. Had the double triple and really enjoyed it. I also had the tater tots, which were ok. And snagged some of my parents' fries, which were better than the tots. But the very best thing was the veggie fries, which were so unique, unbreaded but quick fried crispy carrots and green beans, not oily - DELICIOUS. So fabulous that I told a girlfriend of mine, whose a vegetarian that she has to go to Smashburger- but I just found out that they no longer serve these. The burger is good but not the best - I'd go back for the veggie fries and get a burger but if they aren't going to serve the veggie fries, I'll go elsewhere for a burger. read more

Ran pick up food for a quick to go lunch took over 30 minutes to get food. Got to the car and the order was wrong and fortunately didn't have time to go back. read more

Came back in a 2nd time and was not all that impressed. I ordered the bacon cheddar double combo sandwich was a little dry. The smash frys amazing. The 2nd sandwich I ordered.was the truffel michrrom cheese burger with a chicken paty as well. I asked for there be extra mushroom and truffle sause on the sandwich and grilled onions. And tryed pickles. When I got home I realized they put the mushrooms and onions in a cup and did not put any extra truffle sause on my sandwich. Thr whole thing was dry it was awful. The chicken was way over cooked.to the point it tasted burnt. Very disappointed in my experiences. read more

Alex and the staff were amazing! We had a large group and they got our food to us quickly and they went over and beyond customer service!!!

The food was fine but the service left a lot to be desired. The boy up front did not smile nor did he make me feel welcomed in the least. He had long hair that he kept playing with, which is not good around food. One of the employees came out of the back to help make my food and was not wearing her mask properly. She never fixed it. The boy up front told me that she is a MANAGER. She should definitely know better and should be setting a better example for her employees. Will not be back to this location. read more

Last 3 times I went they screwed up my entire order. Food is great but I'd prefer to get the right shit when I'm paying $8 for a fucking burger. How much of a dipshit can you be to mess up two burgers? read more

Brand new location across the street from Fiesta Mall and it was fantastic! Food was perfect! I had the Buffalo and Blue Burger and buffalo style fries....just amazing! Finished with a signature milkshake -perfect end to a perfect meal! Employees went above and beyond to make sure everything was ok! We were only customers as the location just opened and definitely need to get the word out. Don't forget to sign up for their loyalty program and Smash Burger Club. Two different programs with awesome deals and coupons. We'll definitely be back to take advantage of both deals and try other food choices! Great to have this new location! read more

The gentleman at the counter was super. The salad, Cobb, was excellent. It was better than any "restaurant " salad. Clean place to boot. Thumbs up read more

Nice restaurant with a good interior design. Good service. But the burgers and onion strings were mediocre at best. And on the pricey side. IMO, even the premium burgers at Carl's Jr. are better and less expensive. The onion strings order was small and very greasy too. read more

Came in today with my service dog in training and they were great! I ordered a Fido burger and they knew what I was talking about and even offered me a bowl of water for him. My dog tried to pick up the water bowl before it was empty and it dumped on the ground and Adrian was understanding and patient and even offered us another bowl of water. Love it when we have such wonderful experiences! read more

Was really excited that they built a new Smashburger not only right next to my apartment, but right across the street from In and Out Burger meaning I could pick and choose between the two! However, I've been to this new Smashburger place a total of 3 times since it opened and have gotten sick 2 out of the 3 times I went there...and the first time I didn't get sick, but happened to find a black hair in my burger....like actually inside the burger....not on top or falling off the side....actually INSIDE the burger. The worse thing is I never get sick in general, so the fact that their burgers made me sick says a bunch....I don't think their employees take the proper precautions or obey food laws for all I know.....fuck this place. Never again. read more

Make sure you have condiments and extra toppings. If you request cheese, you won't get cheese. I've been disappointed every time I order from this location. I have even ordered my food online, called to make sure they have the correct add ons, picked up my food and NO CHEESE. Today my pregnant friend and I ordered chicken sandwich, both with cheese and hers had some additional specifications. Neither had cheese and hers was just as it comes with no requested alterations. It's not bad but it is disappointing when you're excited about your lunch. Again, if this was a one time thing, no big deal. But this happens EVERY TIME. I guess I won't enjoy Smashburger anymore since they can't get an order correctly and I get hangry and then write bad reviews on yelp. read more

Ok burger, ok fries. Got there after 115 and the place looked like a tornado hit it. The majority of the tables were a mess and not bussed. I only saw one employee up front, so whoever was supposed to clean the place either wasn't there or wasn't doing their job. Not a 3, not a 2...would give it a 2.5 if that were a choice. read more

This is the best Smash Burger I've visited. I've been twice, and both times, the staff has knocked the ball out of the park. The food is excellent and prepared correctly, and the staff practically falls all over themselves to be polite and helpful. We went once at noon on a week day and it was empty, and once on a Friday night and there were only two other parties so it will be interesting to see if they can survive in there but we will patronize whenever we can! read more

Got a flyer in the mail for the new Peppermint Crunch Shake. It costs $4.29, which seemed kind of expensive, but I love milkshakes and peppermint, so I thought I'd give it a try. Worst shake ever. It was very small, and was so runny, it was basically flavored milk with broken pieces of peppermint candy at the bottom. Total waste of money. read more

Great staff, juicy burgers, hot fries. Oreo shake snd salted caramel shake were amazing.

Food was fast and good! The salad was amazing and HUGE!! Tristen was awesome and friendly!

Not sure what happened to the team that was there when this location first opened but they either need to come back or Smash Burger corporate needs to close this place. The food is at best just ok. The management and help need to learn about customer service. Check your order before you walk out. To give you an idea how deplorable it is, I drive to 24th Street and Baseline to get my SmashBurger fix. That place is great. The food is actually hot when it's served. Imagine that. The entire team is friendly and I am made to feel welcomed no matter how busy. What a breath of fresh air. I guess the benefit of driving to the Alma School location is that there's an In-N-Out right across the street. If I could, I'd give this once a 5 star place, zero stars. Consider yourself warned. read more

I think that thier menu is great . They have plenty of options . customer service is fine and food comes quickly ! They even have hagan daz shakes ..I so need to try ! read more

Waited 30+ minutes for food and it wasn't even busy. Worst ran smash I've ever been too.

We always get great service and good food at this location but I have to say that Danielle went above and beyond to give us amazing customer service this week! We often stop here late on Wednesday nights after a class at the gym and last week the tea machines had already been emptied and cleaned when we got there. We didn't complain but casually mentioned to Danielle that we were disappointed about it. When we got there this Wednesday night not only was tea still available in all of the dispensers but Danielle had put 2 to-go cups of tea aside for us "just in case". Excellent service with a smile - we will be back! read more

I love Smashburger! This is a great place for those with gluten allergies. I love their gluten free buns. Food is affordable and tasty.

I really liked the burger and the service provided. I would say the only downside is the location. It's tucked away next to a Chipotle and the parking lot can be difficult to get to. Other than the logistics, I think the food and service provided was excellent. read more

First time trying smash burger was ok. I got a bacon cheese burger and smash fries. My burger tasted really good, the buns were just a bit soggy so it fell apart. They also gave me regular fries instead of smash fries and the were room temp so that sucked. Definitely want to go back and give it another try, mistakes happen. I'm sure it would have been bomb if everything was fresh and as I ordered. read more

Today was my first visit to this particular Smashburger. I work only 2 min. away and decided to get lunch here. I ordered and paid online so I could get in and out quickly. Upon arriving I went to the area marked "online order pick up". I could see that my order was ready and waiting for me. At the time there was only one staff person working the order counter and there was a line of about eight people there. I continued to wait for about 10 min. and nobody came by to help me. I waited for a break in the other line and asked the girl if she could get me my order, which she did. As she was handing me my food she said "next time if you wait in line you would get your food faster". ?!?Really?? Besides the fact that she was being sassy with me, what is the point in calling it in ahead if I need to wait in line to get it??? I only ordered a burger, the ticket on my bag was printed at 11:50 and it was 12:15 when I got it. To me that is poor customer service. I will most likely not be returning to that store. read more

Tonight is my first visit to this particular Smashburger location and it is very easy to see why they have the best ratings among all of their restaurants in the area. The service was very friendly and pleasant including a smile and the food came out very quickly and was very hot and delicious. I had a CYO turkey burger along with the Smashtots that I think are made with olive oil, rosemary and garlic. read more

I had a wonderful experience here on Friday night. I ordered take-out and paid for it, but then discovered I'd accidentally ordered an extra burger. The crew corrected my error quickly and courteously and had my order done in no time! The burgers and fries [both regular and sweet potato] tasted great and actually traveled quite well. I'll be a return customer for sure! read more

Never have been to a Smashburger. Maybe it's a long time chain, I know little about them regardless, so many burger joints these days. I just ordered the bacon cheeseburger so I could judge it against the typical as it were. Gotta say, was not impressed at all. All I could taste was salt, salt, salt. Give me the favor of an In and Out burger any day over this stuff. I'm rather sure I won't be back unless someone's buying and then I'll try some chicken maybe. read more

We walked in and we're told that an online order had just come in making our wait time 15 minutes so I guess the internet is now more important than a customer walking in the door. We went somewhere else and will not be coming back, not even online. Poor poor customer service!!! read more

This location is as slow as molasses getting your food! I like Smash's food but they should increase kitchen staff.

My first ever experience here I ordered the classic burger. I waited for what seemed to be a reasonable amount of time for my food. The black guy came over and apologized for making me wait.(I didn't think I'd been waiting very long.) He then gave me two coupons and the food was delicious. Highly recommend this restaurant. read more

I enjoyed many of my visits to Smash burger! The food is excellent and the shakes are great too!

Great service. Best burger ever -fresh meat, fresh toppings! Staff was personable, acted like true owners, proud, complimentary of menu. Only eaten at 2 Smash burgers in last few months and burgers and staff at both sites were great and consistently best, tasty, true classic burger. read more

Food is good. Service is horrible! This store never gets my order right. I've been here three times for to go orders. Each time they've either forgot an item, added sauce to an item or gave us the wrong item. In my book, third time and you're out! I am never coming back! Never! You've lost a customer because your employees, including the manager, don't pay attention. read more

So not bad for the first time ever trying smash Burger food was okay Burger was a bit salty heavy on the seasoning salt the smash fries were a bit disappointing really didn't have much flavor on them but overall it was okay I might give this place another try. read more

I got a bacon avocado club on a chicken patty with pickle chips and my boyfriend got a build your own burger. We are shocked at how amazing everything was the bacon and avocado was so fresh and cooked to perfection. Best pickle chips I've ever had. Not to mention the guy who took our order was very polite and patient with us. Will most definitely be back! read more

I was super excited to try this place for my first time. Unfortunately, I was extremely disappointed, I get my food, & I basically took a bite of salmonela! My chicken was so undercooked, I felt extremely sick afterwards. I am not the type to make a big deal, so I just didn't eat it . While sitting there staring at my salmonela filled chicken sandwich, (I was wasting for my friends to eat their meal), I notice the kitchen is a disaster, clearly a tsunami rolled through & left everything on the floor. They could've at least closed the kitchen door so customers wouldn't be disgusted. Also, the guy who took my order looks & sounds like he hates his life, get another job buddy. I will never come here again. If I could give it zero stars I would, this is my first review ever on anything! I couldn't have had a worst experience . read more

Always a great burger and good service. My girlfriend and I really enjoy the fries with a side of their garlic aioli - I'd put that shit on anything! read more