Really good service everyone that works there looks happy the food taste really great and the place is always super clean. Awesome place to take your family to get food read more

The staff is terribly rude! She was clearly annoyed to be at work & the cashier sat on her phone texting while ringing us out. I then had to put the food in the bag as she just went back to her phone!! Its Cafe Rio from here out read more

American style Mexican food. I enjoy the food here from time to time. The ingredients always taste fresh. I enjoy the salads, the lettuce is always super crunchy and refreshing. Staff is friendly and efficient. read more

Officially over this place. I had to repeat my order multiple times for them to still screw it up. I contacted customer service to get a refund as I didn't receive an item I paid for (refund for the item not entire meal). They have done nothing with the request and they keep sending customer feedback forms to me instead of handling the situation... Shame on you! read more

Excellent food especially for a vegetarian. we had tacos and burritos and the rice is delicious. read more

First off, they didn't have their steak ready so we had to wait another 20 minutes for it. With the layout, it is reminiscent of Chipotle since you choose from Burrito, enchiladas, quesadillas, tacos, nachos, and salad. Then you choose your meat. And you'd think you get to choose your own add ons but the employees here don't know how their own menu works. Most people make their orders and are just stuck there in line. It was quite inefficient. If that was the case, it make more sense for them to take your order at the cashier and wait for them to call you name instead of having a backed up line. Despite my nacho order supposed to come with a salsa of my choice, they instead told me that I had to pay for the salsa and I had to actively ask them to add the optional items since they tried to skip over that. Also, they wouldn't give me my receipt which I found very odd. I even tried out a cinnamon tortilla and one of their cookies which I felt were both average. These nachos are the most soggy nachos I've ever had. I couldn't use a single nacho to scoop up the ingredients/toppings. I had to use a spoon to basically eat it all which was an experience I've never had before with nachos. Overall, it was not a very good experience. The only thing I appreciated was the fact that it was a good amount of food. read more

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We used to love Costa Vida. It has become reliably disappointing for the past several visits. We always get takeout. We usually try to order on the app to do things efficiently. But consistently when we get there at our pick up time they haven't even started our order. We see plenty of people that come, order newly and go, before we've gotten our order that we ordered long time ago. At least usually we get the right food, even though consistently, we have not gotten such things as sour cream or sauces that were clearly ordered. But this last time we did not get the right food! I did not get my vegetarian gluten-free bowl. Instead, we got a big old burrito! I could not eat because I cannot eat the burrito with wheat and Heaven knows what inside. When I called the restaurant, they said I could come back and get the correct order but at that point, my entire family had eaten and I was just ready to be done with the disappointing experience. I wanted a refund. They could not issue a refund. They told me that someone from the corporate would contact me. On March 27 I received an email that was generic saying someone would contact me. It is April 10 and I have still not been contacted. I've still not been refunded my money and obviously I didn't get to eat that night. My guess is this Business is going out of business soon with this kind of lack of customer support and consistent customer disappointment. Do yourself a favor Mexican food, lovers, and go somewhere else... I'm so sad because it used to be so good. read more

Costa Vida - This is the burrito we received. We did not order any burritos. I took a picture as proof that it was not the bowl. It was a burrito. - Mexican Near Me - Mesa, Arizona

just came in and having a horrible service here, the guy with glasses is giving a bad attitude and rude! they didn't even ask for what sauce I like...etc I don't think my order is complete ?!' Bye bye read more

Costa Vida - Messy taco - Mexican Near Me - Mesa, Arizona

Stopped for lunch at 1pm. First time I didn't have to wait in the cattle line. Small sweet pork salad was delicious. Company has recently gone corporate per employee. read more

We went to Costa Vida tonight and this was our last time going on a Saturday, and potentially for a while. We walked in to a line almost out the door and noticed the workers were only doing online orders. You would think they would also give focus to the customers who actually showed up in person to order and eat their food. We waited in line for at least half an hour. When it was our turn, the guy asked us what we wanted (mind you he was cussing out loud to himself everytime he got an online order). I told him I wanted two tacos on corn tortillas due to my gluten allergy. He was so aggravated and told everyone to switch their gloves. We could literally hear the workers saying things about me and acting like my allergy is a choice of mine. It is not my fault that I am severely allergic to gluten. You are literally working in a customer service establishment that YOU chose to work in. There was a sweet lady behind us who made me feel much better about the whole thing, and she said their actions and attitudes were uncalled for. I felt extremely embarrassed. When we sat down to eat, my tortillas weren't even warm and they were cold and fell apart in pieces. The sweet pork was extremely fatty and my tacos fell apart. I didn't end up saying anything because their attitudes were so bad and I wanted to be a bigger person and not blow an absolute fuse. It is going to be a long while if we return. We usually love this place but tonight was absolutely dreadful and ridiculous. Please treat your customers with respect. I showed them nothing but respect and was even going to leave a nice tip, but after that we left no tip. I am sorry food allergies are apparently a burden to them now at this location. read more

Shrimp taco with mango sauce best in Az. Quick stop lines may seem long but they move fast. Same staff has been there for a long time so it's functioning really well. read more

Absolutely love Costa Vida. The employees that work there are usually friendly and helpful as well, especially for I believe he is one of the managers. Their sweet pork is phenomenal and good consistency as well. I also like that their chips and queso come in different sizes, and that they also have a rewards program. Only downfall is that it is definitely more expensive and I feel that it takes a bit longer to get some rewards, but other than that we absolutely love it and come often. I will also add that it definitely sucks that it is closed on Sundays, lol. The vibe of the place and the cool water wall by the line is awesome as well. We will continue to come here, we love it! read more

Terrible customer service . the food doesn't makeup for the rude staff, you can get ok food and bad service anywhere.

The food is decent however several of their workers act like they are miserable being there. One of the guys, kept rolling his eyes and exhaling like he was completely put out by helping us. I ordered a salad and nicely asked for sour cream instead of the guacamole that came with it because I don't like guacamole. He slaps a big old scoop of guacamole on the salad. I didn't say anything thinking apparently this guy is having a bad day so when I got to the end, I asked the woman who was checking us out if I could have sour cream because I asked for sour cream and he gave me guacamole. She then turns to him and ask for a small cup of sour cream, he puts a tiny bit of sour cream in a very small cup, and then proceeds to grab a larger cup and comes over and slams it down on top of the guacamole on my salad and scoops it off my salad with the cup. Meanwhile dragging it across the entire top of my salad. It was the tackiest, rudest thing I have experienced in a long time. Apparently there is a shortage of guacamole as I was very capable of getting it off my own salad without dragging it across the top. I mean was he going to pick the cheese, tortilla strips and tomatoes out of it and serve it to another customer. The sad thing is I have ordered alot of catering from costa Vida in the past for work and after this experience, I'm done. Haven't ordered once from them since. There are other restaurants that hire happy people that don't hate their jobs, that I would much rather give my business too. read more

I came to this store knowing what I wanted. but when I walked in. The staff looked at me and I didn't know where to order. When I got to the counter, the staff told me to order on the other side. I was fine. I went to order and the staff looked at me. I was so confused because I still didn't know who would take my order, it seemed like I was being discriminated against. When I ordered, the staff didn't ask what sauce I want or any thing . it was horrible. and there was another couple behind me, the staff greeted them very warmly. read more

Costa Vida - Taco - Mexican Near Me - Mesa, Arizona

Doors locked at 9:00 on a SATURDAY NIGHT, pretty ridiculous. Supposed to be open until 9:30pm there was a nice family eating and said they were scrubbing and cleaning up when they were in there. What has happened to customer service and staying open for actual business hours. read more

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This was my first and last time here. It was hard to find a place to sit, the Tables needed to be wiped off. I got the steak for my protein, it was very bland. read more

We ordered them through ez cater at my job in the Biltmore area this is how we received our food. No seal showing that it has not been touched,no serving trays, the ziplocks had the con of the bag all over them leaving quite the mess. The flavor on the food was good and hopefully cooked in clean setting . read more

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This place is one of my favorites. The queso is better here than anywhere else. Great options for vegetarians as well.

Got some food for my husband and I tonight, the ladies who packaged our order wrote cute messages on the lids. Made our night, I want to be friends!!!! food was super yummy too. Sincerely, a pregnant lady who wanted a Mother's Day burrito read more

Costa Vida - a variety of food in plastic containers - Mexican Near Me - Mesa, Arizona

Ordered online, when we got there for pick up, the guy was rude. Just stared at us and when I said hi he said "name?" Got home and found that my boyfriend's "smothered" burrito had nothing on it. read more

Costa Vida - Boyfriend had to "smother it" himself - Mexican Near Me - Mesa, Arizona

Terrible food service Terrible customer service Rude Staff I am never spending $1 in this place ever again Location: Dana Park, Mesa AZ Employees: Manager Petra and staff Lily read more

Very disappointing experience. My in laws Ordered food through the app and I was the pickup. We ordered for a 6:30 pickup and food was not ready until after 7:30. I even went home and changed clothes and went back and food was still not ready. The order was for 4 people. Very sad to see this level of service. Especially to see my in laws treated this way. They are seasoned Costa Vida customers who send this location a lot of business. Hoping someone will reach out to make this right, as now my in laws are considering Cafe Rio as a long term fix. read more

We walked in to 6 people behind the counter, one person ahead of us. No greeting, too busy talking amongst themselves to help us. When we were helped, they were only half listening, and only had half our order correct at checkout. Food was pricy and only ok. Very greasy! Dirty tables, too. We Won't be back. read more

Came here for dinner with some friends today and we enjoyed ourselves. This spot has been recommended by a few friends as everything is made fresh and it is not too pricey. I am glad that we got in the line when we did because there were at least 10 people behind us as we lined up. They definitely needed more people working during this time as the line did not stop. The people working were really nice and seemed to appreciate us being there. It was a constant flow of people coming in and I see why as the food was delicious and fresh. It definitely could've been fresher as parts of the rice were burnt, the pork had a coat of grease on it. It all came together in the end with getting a lightly grilled chicken bowl that got cheese melted on it and then was topped with salsa and lettuce. The bowl was basic, but was light and good. It was big enough to fill me up and leave enough for lunch tomorrow or possibly breakfast? read more

Manager knows how to sit- while his workers work their butt off . Catering order for 40 LATE- line backed up! Bad bad manager style! read more

Costa Vida - Manager sitting while orders are backed up and letting his staff handle it all. - Mexican Near Me - Mesa, Arizona

8 months later I'm still ordering the same thing. Their chicken salad is epic. The only negative thing is that it's so good, I can't get myself to try anything else on their menu. Online ordering and the quality of food is always consistent, and on time when I pick up. read more

Great fresh Mexican food with some clever and unique recipes. Sweet pork , raspberry chicken and steak of course. The food is yummy cause us Gringos love sweet food! Ran out of Flan again, probably because it's really good! Give it a try, very very repeatable! read more

Okay so the food is always good, nothing to really complain about but every time my friends and I go in here, the employees always have an attitude or something to say lol. So because of this we started doing pickup orders so we didn't have to really interact with the employees and even then they still have something rude to say lol def need an attitude check because it makes me not even wanna go in read more

Very unhappy with my first time experience at Costa Vida. I was unsure how to read the menu and so when I got up to the line I asked how to order and he told me that I needed to learn how to read the menu. I felt very judged and uncomfortable and left with something that I did not want. LOL read more

The Wednesday special was a great deal. For $5, you get a huge chile verde burrito, enchilada style, with lettuce and pico de gallo. The burrito itself was filled to the brim with pork, green chile sauce, rice and beans, and when I requested pico de gallo only, they heaped a enormous portion onto my plate. Service, unfortunately, is pretty slow. Despite having what looks to be an army of staff for busy lunchtime, the line still moved at a snail's pace. The waiting area for the line is also uncomfortably warm. If you have limited time for lunch, I probably wouldn't eat here unless you've phoned in an order ahead of time to take out. read more

Costa Vida - Huge smothered chile verde burrito. Only $5 on Wednesday! - Mexican Near Me - Mesa, Arizona

Filling orders isn't rocket science! Why can't you fill the orders correctly?! I specifically asked if my order was complete and correct. The woman said yes. I got to my business lunch and had missing meals. Never again! read more

One of my favorite places around Gilbert! I try not to go here when I'm dieting, unless I want a splurge meal... You can get salads that are very low calorie but they won't taste nearly as good as anything with the (decently high calorie) delicious sweet pork! Honestly, I think that going here and not getting the pork is a waste because it's the brightest highlight of this restaurant chain. I typically get the sweet pork burrito, which last I checked is their most popular entree. Get it smothered with cheese and the medium sauce and it becomes a dish to die for! If burritos aren't your thing, the nachos are also amazing! The chips themselves are just sub par but once they're smothered in meat, queso, and pico they get much better. The sister company to Costa Vida, Cafe Rio, is different in very few ways. Basically the differences lie in the ambiance and feel of the restaurant (Costa is more beach-like in vibe, while Rio is more Mexican-feeling) and that the pork is significantly sweeter at Costa than it is at Rio. For me, there's no competition and I much prefer Costa Vida - though I've heard that you end up loyal to whichever one you visit first. read more

Costa Vida - Smothered sweet pork burrito! Yum! - Mexican Near Me - Mesa, Arizona

Well, just had to walk out and leave my food on principal. I wanted to try one steak taco and also the sweet pork. I did notice it was a $3.00 up charge for the steak and wondered if I just had one of the combo tacos prepared with steak and the other with the standard pork if would it still be $3.00 extra. It was not a huge deal but if it was $3.00 additional to ad only one steak taco I was just going to order the pork. The young man working at the counter asked the cashier and she said she would just charge me for the shrimp or raspberry chicken which is $1.50 extra. I said sure not problem. After they prepared the tacos and sides she said that she asked the manager and would now be charging for everything ala cart. It was more than $3.00 extra...at this point. I tried to quickly as nicely explain that I only ordered this based on what they told me and she argued with me in front of a very long line. I was not going to hold up a line of people and felt embarressed. It is more the principal of the situation not the money. Just the absolute worst customer service. I left the tacos and bid them a nice day. Of course won't be returning which is a little sad because I was eating lunch there almost weekly. read more

Ordered food there today and it was mediocre at best. I wouldn't order from them again. It wasn't disgusting, but I know several Mexican restaurants in the area with far better food. I hope this place steps up their game. If they don't, I seriously doubt they will stay open. read more

When waiting in line, I felt something wet on the back of my shirt, only to discover their water feature was broken with dripping water and rusty screws exposed. I ordered a sweet pork burrito and was disappointed with the portion size. Seemed as though they were cleaning up for the night (at 7:30) and did not want to deal with warming up more food. Would not recommend this location. read more

Ordered a bowl- the size was very small. The rice was cold as was the steak. The steak was dry and chewy. For this and a drink it was $17. Way over priced for a substandard meal. A Plus was that the place was very clean. read more

FOOD POISONING! We ate here today at around 2pm. My wife and 1 year old ate the chicken burrito. 2 hours later, they were both throwing up non stop, diarrhea non stop, and major cramps! Very upset. Learn to cook food and sanitize your cooking areas. Never again! We might have to now go to URGENT care and believe me, you'll be receiving the healthcare bills. read more

Costa Vida - Menu - Mexican Near Me - Mesa, Arizona

I understand that places are understaffed and overwhelmed, but online wait times should be realistic. Please don't say my food will be ready in 15 minutes, then make me wait another 40 or 50 minutes after I show up at my appointed time. I could have waited at home without loitering in your restaurant. read more

The food is usually really good. But don't even think about asking for extra. I made that mistake and they put 4 pieces of rice extra. It's really the rudeness of the employees that get me. The male manager especially. Nobody smiles and they talk down to you. read more