This is a review I never thought I'd write because I actually like Smashburger's food. But what I witnessed yesterday was disgusting enough that it changed how I feel about the place. The restaurant was running behind on orders, which I understand happens. While I was waiting, a delivery driver came in to pick up an order that wasn't ready either. Since she was going to be waiting, she politely asked to use the restroom. She was told she couldn't because she wasn't a paying customer. Seriously? She's there because your restaurant needs her to deliver food to your customers. Refusing to let her use the restroom struck me as petty and completely lacking in basic courtesy. I enjoy the food, but experiences like this make me question whether I want to support a business that treats people this way. It made me feel icky eating my food. Policies are one thing. Common decency is another. I hope management empowers their staff to use a little more judgment and humanity in situations like this. It would go a long way. read more

Love their shakes. I like the strawberry shake. It tastes good and is mixed well. Their fries are also really good. I like the texture of the fries. They are not over cooked. The fries are also not under cooked. I think they are pretty consistent. Some people were waiting to get inside as soon as they opened. Seemed empty late at night and early in the morning. Sketchy business area with not a lot of lights at night in the parking lot. read more

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On Friday, I came here with 50% OFF code for Vanilla Milkshake. Long time ago, I did not taste it. The drink is good like my expectation I also like the new style of cup The restaurant is clean and quiet, maybe it is the break time. read more

Smashburger - I like the new style of the cup - Burgers Near Me - Mesa, Arizona

One way to get 5 Stars from me is to have a unique product or service. The other way To get 5 stars is to execute a tried and true operation in an exemplary fashion. In different ways Smashburger does a little of both. We had takeout for dinner last night. 2 awesome sandwiches , large fries and wife approved onion rings. 30 bucks including tip. Well worth it. So we are back right now for an Oreo and Cream Haagen Daz Shake. It's unanimous 5Stars. Opal and Emily sealed the deal. read more

Smashburger - Clean as the day they opened about ten years ago - Burgers Near Me - Mesa, Arizona

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Food wasn't good got a chicken sandwich and it wasn't even chicken. It didn't smell like chicken doesn't look like chicken and it looked raw. Horrible food. There was nothing deluxe about it it was a simple burger read more

Smashburger - Supposed to be a deluxe chicken sandwich - Burgers Near Me - Mesa, Arizona

First of all, we're fans of Smashburger. That said, we entered the store and just wanted to wash hands before ordering. Bathrooms were locked. Staff ignored us. I can't believe I'm saying this, but judging by their interactions with other customers, it appears our skin was too light to merit their attention. We left and won't be back. Sad because we were there one other time w/different staff and service was very good (actually provided). read more

I went to the Smashburger and looking for the muscle truffle burger. I ordered a single and an Oreo shake. I was literally the only person in the restaurant. I was starving and really dug into my shake. When they brought my burger out, I didn't check it. They did not get me the correct burger. I think it's really irresponsible to not pay attention enough to get the order correct on a single person when the restaurant isn't busy. read more

Very impressed with this place!! Customer service was great and everyone was very kind. The food is always good! I always appreciate good customer service cause it is rare!! read more

I've ALWAYS BEEN A BEEF GUY! Lol, but now that I'm maturing... getting older, whatever ;), really and trying to be healthier. So the Chicken Smash Burger... DARK MEAT WHAT?!? Yeah it's as close to full throttle flavor country as you can find, with it's amazing look to boot! IT REALLY IS A GREAT TASTING SMASH BURGER!!! Every time I go in it's a great experience, Thanks, Sam read more

came in 15 mins before close, the lobby was very clean, no one inside eating, & the staff was still so kind to us! we got our food very quickly & it was so tasty, a nice girl with pink hair and piercings helped us at the counter and improved our experience! read more

Smashburger - and SMASHFRIES® - Burgers Near Me - Mesa, Arizona

came with some coworkers and decided to try their Mac and cheese burger and it was good. I ate the whole burger. I will say price wise I probably spent almost 20 bucks as fries and drinks are extra. I didn't finish my fries as the burger was enough so in future stick with burger as that was a lot of food for me. The fries were good. service was good ordered and got my food no issues. The seating was nice and music not to loud we were able to talk and enjoy our selves overall a great lunch read more

Smashburger - Mac and MAC & CHEESE BURGER - Burgers Near Me - Mesa, Arizona

I went in for a dine in meal and when I pay at the counter before getting my food I have a low expectation of the service I'll be receiving but today Luis went above and beyond to deliver the food then bring sauce, make sure everything is good then offered to remove any plates when he saw I was finished. Just an incredibly hospitable and perceptive person who delivered exemplarily friendly service. He restored my faith in the restaurant read more

I would honestly give this location zero stars if I could. I've been here three times and on the third and last final time (tonight) I decided I should leave a review. The first time that I arrived to the store, I came in and as I walked in and came to the register, an employee was counting the cash in the register. I'm assuming she was ending her shift, and she did not acknowledge me at all. The store is damn near empty. There's no way she didn't just hear me walk through the front door. Then when she finally looks up, she immediately says "oh I didn't see you there" and then she turns to the other employee that seems to be MUCH younger than her and says "hey you have a customer" before leaving the register and moving from me without ever choosing to service me. That alone left a bad taste in my mouth because how dare you be so rude to your employee, who was visibly busy, and tell her that she has work that needs to be done when you were clearly not doing anything. The second time that I came to this location that first initial rude employee, who I believe is possibly a manager of this location, the older white woman who looks so damn miserable, is now working in the kitchen. I get to the register I make an order with the same young lady that was there the first time and she has always remained very kind. Just an Oreo shake. That's it. And I am waiting for my shake. It did not take long however, I hear the woman from the back of the house Make a comment to the young lady in the front and she goes and says something along the lines of "you have a lot of work to do and you know you still have a milkshake to make, it doesn't take that long to make a milkshake" when I hear her make that remark, I immediately walk up to that young lady and tell her that she can take her time, I see that she is busy, and I am in no rush for it right now. I had only ordered it just a moment ago before her Manager decided to be rude to her. And now today, as I sit here in the parking lot while this restaurant is not closed for another 15 minutes I had just left maybe 10 minutes ago and when I walked inside, the staff on duty tells me that the milkshake machine has been shut down for over an hour. Now I am not one to make complaints about things typically, but I am fully aware that the restaurant does not close until 10 PM. Why would the milkshake machine already be closed from 8:30 PM, an hour and a half before the restaurant is closed? that just does not make sense to me. I have worked in the food industry before & I know damn well that's probably not store policy to do that. I asked for the shake, the employee informs me the machine is shut down, and I simply say " so you're telling me no" and he then says yes. I appreciate forward communication. And without pushback, I left. Now, I can understand unruly customers, but I have never come to this establishment and been unruly. I am asking for what I think is the most simple thing to make, & probably an easy cleanup too. So I leave this to say that the staff in this restaurant outside of that one young lady who looks like she's about 16-17 years old; are rude. I do not care to spend money at an establishment with a staff that is so nasty, not only to their customers, but to their own personal staff as well. Also there was a black woman in the back of house tonight while I entered. She is NOT included in my rant about rude staff as she did and said nothing wrong and nothing at all. I respectfully exclude her from this rant. read more

Food was great but I order chicken tenders and they were really good but a little spicy they had a great customer service the guy was really nice to me read more

Keagan and the night staff here have horribly shit attitudes. I sincerely apologize for wanting food from this establishment, I'll be sure to avoid you and recommend others avoid you as well since you have no interest in serving customers. Sighing in my face like I'm an inconvenience is always a fantastic feeling. Rushing me out the door and talking down to me like I'm somehow disrupting you whilst I'm simply trying to order. Learn on how to interact with customers, I'll be following up with your district/regional. Disgusting behavior read more

The turkey burger with Brussel sprouts that I had was amazing . I'm calling myself eating a little healthier now and it was so good. read more

Smashburger - Turkey burger with CRISPY BRUSSELS SPROUTS - Burgers Near Me - Mesa, Arizona

I've only order online, and they anyways get the order correct! The staff is friendly and the food anyways taste great!

It's Smashburger!! Great burgers and Truffle Fries! Service is always top notch, and tables and booths are clean.

Not too shabby! I wanted to try something different then my usual burger stand so I tried Smash Burger. I am really trying to eat less breads so I asked for the no bun. I ordered the Baja Burger on the suggestion of the young lady at the counter. I told her that i love spicy things. It was delivered to be within 10 minutes, by another smiling young lady, fresh pressed and on a plate with all the dressings. At first I felt weird about this but then I realized that they use fresh green lettuce instead of iceberg so making it hand heals would be difficult. I'm it a fan of iceberg lettuce. All in all, I felt great after eating it. It was delicious. The meat was quality. The lettuce, tomato, red onion, avocado and jalapeños were fresh. It was fast. The staff was friendly and I was fulfilled. Thanks y'all! read more

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I work in the area and had been craving a cheeseburger for lunch. I decided to stop at SmashBurger since it's close and a convenient location. I ordered the bacon double burger, smash fries and pickles on the side. The cashier at first was quiet and tired but after I was kind to him and said thank you and have a nice day, he turned around and was very friendly. I wanted a side of Mayo for my fries, so I went up to ask the cashier and the cook in the back and I made eye contact so he responded and told me he'll have it right out which was awesome. Great service at this location. Now, the food. The fries were absolutely amazing! Loved them. The pickles were outstanding, I love pickles haha. But the burger...definitely not good. It wasn't seasoned at all, I felt it lacked salt and pepper. The cheese was nonexistent. It's almost as if the cheese completely burnt off the burger and I LOVE cheese. The bun wasn't toasted and so it kind of changed the dynamic of the burger itself. I was really disappointed with it. I was hoping to like it since it's so close to my work but since it was a burger I ordered from SmashBurger and it was the least desirable Item I ordered, I find that as a problem and a reason to not return in the future. Quite honestly, In N Out is right across the street and I would probably just go there instead. Not to knock this restaurant completely, I just was upset that the burger wasn't up to par and this is a SmashBurger. I would think that it's their best product. The stars given on this review is certainly for the service. They were friendly and accommodating and even said good bye and have a nice day we'll after I ordered and ate my lunch. I found that very pleasant. read more

Smashburger - Bacon double smash burger with smash fries and pickles on the side - Burgers Near Me - Mesa, Arizona

I ordered a classic Smashburger and small smash fries. This is the first time that the fries were lukewarm and limp such a disappointment. Will think twice about choosing Smashburger again. read more

My husband and I order from this store fairly frequently - a couple times a month on busy days. normally they're pretty good about honoring his celiac and providing GF buns/alternatives, but we have now had 2 orders, one being tonight, in which the GF buns were placed on the wrong burger, nearly missed by us, almost causing a serious medical issue for my husband. The employees in the kitchen definitely need to pay far more attention to the tickets they're getting back there, because this could've been a potential hospital visit for my husband because they couldn't be bothered to read the ticket details. Do better. read more

If I could give this place a 0 rating I would!!! Second time eating here, and this time they couldn't even follow simple instructions. I asked for a classic double hamburger with NO CHEESE NO TOMATO OR ONIONS!!! BUT ENDED UP WITH CHEESE, TOMATOES AND ONIONS. Fkn gross! Service obviously some young teen answering the phone stating you have to call postmates blah blah okay? They're not the ones making the order, YOU ARE!!!! Food was cold and disgusting. read more

The food was great, and the service was excellent. The place was clean, and our waiter was friendly. The ambiance was nice, with sports on the TV, making it a good spot to enjoy lunch. 10/10. read more

We had just finished volunteering at Feed My Starving Children and it was about 8:00 in the evening so we decided to stop here for a quick dinner in the area. My boyfriend had never had Smashburger before and I had it once probably 2 years ago. I went with the truffle mushroom swiss burger with fried chicken instead of hamburger meat. My boyfriend went with the classic and we also shared some of their smash fries. There's an In-N-Out down the street but we wanted to give this place a try. There was one other customer in there when we arrived and the place was quiet. The guy working there wasn't all that friendly or lively so this probably isn't a job he really enjoys. The chicken patty used for my sandwich was pretty good but it's essentially a tasty chicken tender. It was kinda messy and I think it's due to possible truffle oil? The Smash fries were nothing special - it's supposedly tossed in olive oil, rosemary and garlic and I didn't taste anything. It could be that I burned my tongue when I bit into the chicken sandwich... or it could be that these smash fries were just plain fries with some dired rosemary sprinkled on top. I probably will never know. I asked my boyfriend how he liked his burger - he said it was just okay. I felt bad that I pointed this place out that night and ended up with a mediocre meal. We probably won't be back at another location and definitely not this one since we live a bit away. read more

Smashburger - Truffle mushroom Swiss sandwich with fried chicken patty & side of smash fries - Burgers Near Me - Mesa, Arizona

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Went to this location on a Sunday night and was met by a FOUL general manager, this "person" (gender unknown) talked to me so disrespectfully and when I asked if there was another manager they threatened to throw away my order ..... all this behavior because i asked for a side of pickles and they couldnt handle the pressure of being a smashburger manager..... steer clear of here till they replace their INSANE general manager!!! read more

My wife and I are new in town and were looking for a good turkey burger. We tried Smashburger on S Alma School Rd. Mesa. Ordered online and the turkey burgers were excellent!!Cooked perfectly, juicy, delicious and on time. We will definitely be coming back! read more

​This Smashburger is seriously underrated. The staff is fast, polite and knowledgeable​. The burgers and chicken are always piping hot and never overdone. Turkey was not a bad eat either. The Arizona option is spicy, so I opt to have the onions and jalapeño sauteed to mellow. The guacamole is chunky with a little spice of its own. The real hero is the crispy Brussel​ sprouts! Salt, Pepper and a great crunch from the perfect outer leaves. The ranch is a great pair for the sprouts and it a really tasty alternative to fries. The cobb salad is a must try, with the fried egg on the top and crumbly/chewy bacon. I get the grilled chicken on the top. Alex, Kayla, Shasha are just a few of the staff that has​ been very helpful and never messed up my order. read more

Smashburger - a paper bag with a burger on it - Burgers Near Me - Mesa, Arizona

Food is great especially the veggie burger and the rosemary fries there non dairy shake on the other hand was like drinking milk

This place was great I only have two complaints but obviously they aren't that bad since I finished my meal lol. My only issues 1) my burger was so hot it burn my mouth. Worth the pain. 2) price was pretty high. I can get the same burger at "in and out" with fries and drink for what a burger cost. I used a coupon and it was same price for less food. Maybe think about making them all combos. Everyone wants fries and drink don't nickel and dime people. 3) I ordered no pickles and got them on my burger anyways That being said great food and staff. Thank you. read more

Smashburger - Fountain drink - Burgers Near Me - Mesa, Arizona

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Always great burgers! Just wish the floor wasn't so greasy.staff was really nice too.

I was really happy with this place the first two times I ordered from here. The last two times have been horrible. I got a burger with RUBBER bacon (it was undercooked and old/been sitting out for hours) As someone who works in a kitchen I could identify the sickening meat but it was too late as I took a bite to discover it... so I had food poisoning :) Then today I ordered a chicken sandwich (NO BACON) just lettuce,tomatoes,pickles, chipotle Mayo. I received a chicken sandwich with lettuce, ketchup, honey mustard, and pickles. :) Incompetence is at an all time high around this location. read more

That was the most unprofessional experience I have had at a burger chain. Not only was the female cook eating behind the line while handling orders....the guy up front whined at her to help him make my shake which she refused to do...back and forth like highschool children being childish. At least in n out is across the street where they are at least sanitary and professional. Got to admit the burger was good though. read more

Overpriced, small burgers and burgers are too salty. I can go to other burger places and get much more bang for my buck while also tasting better. read more

I don't know what's an exceptionable hamburger anymore, you see these companies advertisements for their burgers and they all look so fabulous; until it comes out and it is nothing like the work of art you saw on tv or in a picture on the menu. I give this place a mediocre rating better than Whattaburger for sure but I think Wendy's is better. Plus you have to sit down in the place and eat. Fast food places that make you come inside forget it. I want a drive thru especially during Covid times. read more

Great experience--no complaints! I ordered the Arizona sandwich with crispy chicken and a strawberry-Oreo shake (which I realize sounds a little strange but if you give it a try, you won't regret it). Service was very friendly and the place was clean! I'll be back to this location again. read more

Our $64 dollar big family takeout order fell victim to the Sunday night crew allowing themselves to be distracted by what might have been the manager (a woman not wearing any branded clothes) showing the cooks texts and playing videos for them on her phone. The order looked right in the bag, but once unwrapped several of the sandwiches had the wrong number of patties, onions where they shouldn't be, guacamole on the wrong ones. One of them looked like a little kid's burger with nothing on it but cheese, and with a patty missing. And nothing was labeled, even with scribbled initials. That made it very confusing. The food tastes fine, but the Sunday night crew tonight lacked the minimum professionalism and efficacy that most people look for in a good takeout experience. We didn't get what we paid for. read more

This Was my first visit to Smashburger and I wanted to try the Diablo Double with extra peppers with Onion Springs, The burger was extremely delicious and the Onions were tastefully light not oily or heavy on the palate, I returned a second time and was equally pleased I have made smashburger my #1 choice for top quality Fast Meal read more

Smash burger was an afternoon delight ! So fresh so juicy so delicious. This particular location was very very busy ! The line was long with 2 cashiers running the show, the seemed to be pretty fast and very friendly. They cranked out the orders with errors on our take out which was a pleasant surprise. Not pricey very average & reasonable $6-7 range They have a great variety of burgers, chicken sandwiches, salads, regular fries, smash fries ( Rosemary & sea salt ) hand spun Häagen-Dazs ice cream, and a few craft beers. They use egg buns which are fluffy & soft. It's a good size burger not huge not tiny just right sounds like a burger fit for goldilocks ! Their beliefs WE BELIEVE IN FRESH, WHOLESOME, & AUTHENTIC INGREDIENTS LIKE FRESH, NEVER FROZEN CERTIFIED ANGUS BEEF® I'm always down to try a new burger So when in the mood for a fresh juicy burger give Smash a try you won't be disappointed. I have to give 3 stars for the long line and messy fountain station & bathroom no TP is no cool. Scale 1-10 for tastiness I'm going with a 8 Happy Yelping read more

Smashburger - Busy busy - Burgers Near Me - Mesa, Arizona

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Went here about a week ago. I ordered the Avocado club regular size and Smash fries. The person who took the order had a good attitude and took his time as we said it was our first time there. The order came out really quick. My wife's and my burgers were cooked perfectly and juicy not greasy. The smash fries were a tad on the oily side though it does have olive oil drizzled on it. My wife ordered the sweet potato fries and they were really good which I usually don't like them. The size of the burger was really good for the smaller option. The bun was out of this world. I don't think I've had a bun that was so fresh and perfect. The burger toppings were extremely fresh also. They let me try the truffle sauce and the smash sauce. I was warned of the strength of the truffle sauce and was not disappointed. The smash sauce was really good until my wife reminded me its everything that's in egg salad with out the eggs. Still good though. This is currently one of my favorite burgers. The only drawback is due to the price. While the only thing in and out has over it is in price the other competition in the area doesn't even come close. read more

Smashburger - Avocado club amazingness - Burgers Near Me - Mesa, Arizona