Love their shakes. I like the strawberry shake. It tastes good and is mixed well. Their fries are also really good. I like the texture of the fries. They are not over cooked. The fries are also not under cooked. I think they are pretty consistent. Some people were waiting to get inside as soon as they opened. Seemed empty late at night and early in the morning. Sketchy business area with not a lot of lights at night in the parking lot. read more

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Food wasn't good got a chicken sandwich and it wasn't even chicken. It didn't smell like chicken doesn't look like chicken and it looked raw. Horrible food. There was nothing deluxe about it it was a simple burger read more

Smashburger - Supposed to be a deluxe chicken sandwich - Burgers Near Me - Mesa, Arizona

On Friday, I came here with 50% OFF code for Vanilla Milkshake. Long time ago, I did not taste it. The drink is good like my expectation I also like the new style of cup The restaurant is clean and quiet, maybe it is the break time. read more

Smashburger - I like the new style of the cup - Burgers Near Me - Mesa, Arizona

came in 15 mins before close, the lobby was very clean, no one inside eating, & the staff was still so kind to us! we got our food very quickly & it was so tasty, a nice girl with pink hair and piercings helped us at the counter and improved our experience! read more

Smashburger - and SMASHFRIES® - Burgers Near Me - Mesa, Arizona

One way to get 5 Stars from me is to have a unique product or service. The other way To get 5 stars is to execute a tried and true operation in an exemplary fashion. In different ways Smashburger does a little of both. We had takeout for dinner last night. 2 awesome sandwiches , large fries and wife approved onion rings. 30 bucks including tip. Well worth it. So we are back right now for an Oreo and Cream Haagen Daz Shake. It's unanimous 5Stars. Opal and Emily sealed the deal. read more

Smashburger - Clean as the day they opened about ten years ago - Burgers Near Me - Mesa, Arizona

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I went to the Smashburger and looking for the muscle truffle burger. I ordered a single and an Oreo shake. I was literally the only person in the restaurant. I was starving and really dug into my shake. When they brought my burger out, I didn't check it. They did not get me the correct burger. I think it's really irresponsible to not pay attention enough to get the order correct on a single person when the restaurant isn't busy. read more

Food was great but I order chicken tenders and they were really good but a little spicy they had a great customer service the guy was really nice to me read more

I've ALWAYS BEEN A BEEF GUY! Lol, but now that I'm maturing... getting older, whatever ;), really and trying to be healthier. So the Chicken Smash Burger... DARK MEAT WHAT?!? Yeah it's as close to full throttle flavor country as you can find, with it's amazing look to boot! IT REALLY IS A GREAT TASTING SMASH BURGER!!! Every time I go in it's a great experience, Thanks, Sam read more

Keagan and the night staff here have horribly shit attitudes. I sincerely apologize for wanting food from this establishment, I'll be sure to avoid you and recommend others avoid you as well since you have no interest in serving customers. Sighing in my face like I'm an inconvenience is always a fantastic feeling. Rushing me out the door and talking down to me like I'm somehow disrupting you whilst I'm simply trying to order. Learn on how to interact with customers, I'll be following up with your district/regional. Disgusting behavior read more

I went in for a dine in meal and when I pay at the counter before getting my food I have a low expectation of the service I'll be receiving but today Luis went above and beyond to deliver the food then bring sauce, make sure everything is good then offered to remove any plates when he saw I was finished. Just an incredibly hospitable and perceptive person who delivered exemplarily friendly service. He restored my faith in the restaurant read more

The turkey burger with Brussel sprouts that I had was amazing . I'm calling myself eating a little healthier now and it was so good. read more

Smashburger - Turkey burger with CRISPY BRUSSELS SPROUTS - Burgers Near Me - Mesa, Arizona

came with some coworkers and decided to try their Mac and cheese burger and it was good. I ate the whole burger. I will say price wise I probably spent almost 20 bucks as fries and drinks are extra. I didn't finish my fries as the burger was enough so in future stick with burger as that was a lot of food for me. The fries were good. service was good ordered and got my food no issues. The seating was nice and music not to loud we were able to talk and enjoy our selves overall a great lunch read more

Smashburger - Mac and MAC & CHEESE BURGER - Burgers Near Me - Mesa, Arizona

I've only order online, and they anyways get the order correct! The staff is friendly and the food anyways taste great!

It's Smashburger!! Great burgers and Truffle Fries! Service is always top notch, and tables and booths are clean.

My husband and I order from this store fairly frequently - a couple times a month on busy days. normally they're pretty good about honoring his celiac and providing GF buns/alternatives, but we have now had 2 orders, one being tonight, in which the GF buns were placed on the wrong burger, nearly missed by us, almost causing a serious medical issue for my husband. The employees in the kitchen definitely need to pay far more attention to the tickets they're getting back there, because this could've been a potential hospital visit for my husband because they couldn't be bothered to read the ticket details. Do better. read more

I ordered a classic Smashburger and small smash fries. This is the first time that the fries were lukewarm and limp such a disappointment. Will think twice about choosing Smashburger again. read more

Not too shabby! I wanted to try something different then my usual burger stand so I tried Smash Burger. I am really trying to eat less breads so I asked for the no bun. I ordered the Baja Burger on the suggestion of the young lady at the counter. I told her that i love spicy things. It was delivered to be within 10 minutes, by another smiling young lady, fresh pressed and on a plate with all the dressings. At first I felt weird about this but then I realized that they use fresh green lettuce instead of iceberg so making it hand heals would be difficult. I'm it a fan of iceberg lettuce. All in all, I felt great after eating it. It was delicious. The meat was quality. The lettuce, tomato, red onion, avocado and jalapeños were fresh. It was fast. The staff was friendly and I was fulfilled. Thanks y'all! read more

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I work in the area and had been craving a cheeseburger for lunch. I decided to stop at SmashBurger since it's close and a convenient location. I ordered the bacon double burger, smash fries and pickles on the side. The cashier at first was quiet and tired but after I was kind to him and said thank you and have a nice day, he turned around and was very friendly. I wanted a side of Mayo for my fries, so I went up to ask the cashier and the cook in the back and I made eye contact so he responded and told me he'll have it right out which was awesome. Great service at this location. Now, the food. The fries were absolutely amazing! Loved them. The pickles were outstanding, I love pickles haha. But the burger...definitely not good. It wasn't seasoned at all, I felt it lacked salt and pepper. The cheese was nonexistent. It's almost as if the cheese completely burnt off the burger and I LOVE cheese. The bun wasn't toasted and so it kind of changed the dynamic of the burger itself. I was really disappointed with it. I was hoping to like it since it's so close to my work but since it was a burger I ordered from SmashBurger and it was the least desirable Item I ordered, I find that as a problem and a reason to not return in the future. Quite honestly, In N Out is right across the street and I would probably just go there instead. Not to knock this restaurant completely, I just was upset that the burger wasn't up to par and this is a SmashBurger. I would think that it's their best product. The stars given on this review is certainly for the service. They were friendly and accommodating and even said good bye and have a nice day we'll after I ordered and ate my lunch. I found that very pleasant. read more

Smashburger - Bacon double smash burger with smash fries and pickles on the side - Burgers Near Me - Mesa, Arizona

The food was great, and the service was excellent. The place was clean, and our waiter was friendly. The ambiance was nice, with sports on the TV, making it a good spot to enjoy lunch. 10/10. read more

Went to this location on a Sunday night and was met by a FOUL general manager, this "person" (gender unknown) talked to me so disrespectfully and when I asked if there was another manager they threatened to throw away my order ..... all this behavior because i asked for a side of pickles and they couldnt handle the pressure of being a smashburger manager..... steer clear of here till they replace their INSANE general manager!!! read more

If I could give this place a 0 rating I would!!! Second time eating here, and this time they couldn't even follow simple instructions. I asked for a classic double hamburger with NO CHEESE NO TOMATO OR ONIONS!!! BUT ENDED UP WITH CHEESE, TOMATOES AND ONIONS. Fkn gross! Service obviously some young teen answering the phone stating you have to call postmates blah blah okay? They're not the ones making the order, YOU ARE!!!! Food was cold and disgusting. read more

My wife and I are new in town and were looking for a good turkey burger. We tried Smashburger on S Alma School Rd. Mesa. Ordered online and the turkey burgers were excellent!!Cooked perfectly, juicy, delicious and on time. We will definitely be coming back! read more

We had just finished volunteering at Feed My Starving Children and it was about 8:00 in the evening so we decided to stop here for a quick dinner in the area. My boyfriend had never had Smashburger before and I had it once probably 2 years ago. I went with the truffle mushroom swiss burger with fried chicken instead of hamburger meat. My boyfriend went with the classic and we also shared some of their smash fries. There's an In-N-Out down the street but we wanted to give this place a try. There was one other customer in there when we arrived and the place was quiet. The guy working there wasn't all that friendly or lively so this probably isn't a job he really enjoys. The chicken patty used for my sandwich was pretty good but it's essentially a tasty chicken tender. It was kinda messy and I think it's due to possible truffle oil? The Smash fries were nothing special - it's supposedly tossed in olive oil, rosemary and garlic and I didn't taste anything. It could be that I burned my tongue when I bit into the chicken sandwich... or it could be that these smash fries were just plain fries with some dired rosemary sprinkled on top. I probably will never know. I asked my boyfriend how he liked his burger - he said it was just okay. I felt bad that I pointed this place out that night and ended up with a mediocre meal. We probably won't be back at another location and definitely not this one since we live a bit away. read more

Smashburger - Truffle mushroom Swiss sandwich with fried chicken patty & side of smash fries - Burgers Near Me - Mesa, Arizona

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Food is great especially the veggie burger and the rosemary fries there non dairy shake on the other hand was like drinking milk

​This Smashburger is seriously underrated. The staff is fast, polite and knowledgeable​. The burgers and chicken are always piping hot and never overdone. Turkey was not a bad eat either. The Arizona option is spicy, so I opt to have the onions and jalapeño sauteed to mellow. The guacamole is chunky with a little spice of its own. The real hero is the crispy Brussel​ sprouts! Salt, Pepper and a great crunch from the perfect outer leaves. The ranch is a great pair for the sprouts and it a really tasty alternative to fries. The cobb salad is a must try, with the fried egg on the top and crumbly/chewy bacon. I get the grilled chicken on the top. Alex, Kayla, Shasha are just a few of the staff that has​ been very helpful and never messed up my order. read more

Smashburger - a paper bag with a burger on it - Burgers Near Me - Mesa, Arizona

Always great burgers! Just wish the floor wasn't so greasy.staff was really nice too.

This place was great I only have two complaints but obviously they aren't that bad since I finished my meal lol. My only issues 1) my burger was so hot it burn my mouth. Worth the pain. 2) price was pretty high. I can get the same burger at "in and out" with fries and drink for what a burger cost. I used a coupon and it was same price for less food. Maybe think about making them all combos. Everyone wants fries and drink don't nickel and dime people. 3) I ordered no pickles and got them on my burger anyways That being said great food and staff. Thank you. read more

Smashburger - Fountain drink - Burgers Near Me - Mesa, Arizona

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I was really happy with this place the first two times I ordered from here. The last two times have been horrible. I got a burger with RUBBER bacon (it was undercooked and old/been sitting out for hours) As someone who works in a kitchen I could identify the sickening meat but it was too late as I took a bite to discover it... so I had food poisoning :) Then today I ordered a chicken sandwich (NO BACON) just lettuce,tomatoes,pickles, chipotle Mayo. I received a chicken sandwich with lettuce, ketchup, honey mustard, and pickles. :) Incompetence is at an all time high around this location. read more

That was the most unprofessional experience I have had at a burger chain. Not only was the female cook eating behind the line while handling orders....the guy up front whined at her to help him make my shake which she refused to do...back and forth like highschool children being childish. At least in n out is across the street where they are at least sanitary and professional. Got to admit the burger was good though. read more

Overpriced, small burgers and burgers are too salty. I can go to other burger places and get much more bang for my buck while also tasting better. read more

I don't know what's an exceptionable hamburger anymore, you see these companies advertisements for their burgers and they all look so fabulous; until it comes out and it is nothing like the work of art you saw on tv or in a picture on the menu. I give this place a mediocre rating better than Whattaburger for sure but I think Wendy's is better. Plus you have to sit down in the place and eat. Fast food places that make you come inside forget it. I want a drive thru especially during Covid times. read more

Great experience--no complaints! I ordered the Arizona sandwich with crispy chicken and a strawberry-Oreo shake (which I realize sounds a little strange but if you give it a try, you won't regret it). Service was very friendly and the place was clean! I'll be back to this location again. read more

I came in this location prior to 9:30pm (around 9:19pm). The cashier looked as though she was ready to clock out as she had her backpack on. I ordered fries with my meal and proceeded to order Brussel sprouts when I was advised fryers were shut down and cleaned. The restaurant doesn't close until 10pm. I was told I couldn't order any sides due to this. The cashier seemed to be in a hurry and leave and so I ordered the sandwiches without sides... I think that if an establishment is open until a certain time (especially a burger restaurant) then (unless they're sold out of an item) they should service the customer (not shut down early) unless they're short staffed and then the hours should be changed to close at 9pm (then shut down). The cashier left right after taking my order, the cook had to end up bringing my order to me. This was my first and last time here. read more

Had 3 people come in and get our food before us, with no cares from the girl in the front of the house, who was just chatting it up with other customers instead of paying attention to where our food is. read more

Our $64 dollar big family takeout order fell victim to the Sunday night crew allowing themselves to be distracted by what might have been the manager (a woman not wearing any branded clothes) showing the cooks texts and playing videos for them on her phone. The order looked right in the bag, but once unwrapped several of the sandwiches had the wrong number of patties, onions where they shouldn't be, guacamole on the wrong ones. One of them looked like a little kid's burger with nothing on it but cheese, and with a patty missing. And nothing was labeled, even with scribbled initials. That made it very confusing. The food tastes fine, but the Sunday night crew tonight lacked the minimum professionalism and efficacy that most people look for in a good takeout experience. We didn't get what we paid for. read more

This Was my first visit to Smashburger and I wanted to try the Diablo Double with extra peppers with Onion Springs, The burger was extremely delicious and the Onions were tastefully light not oily or heavy on the palate, I returned a second time and was equally pleased I have made smashburger my #1 choice for top quality Fast Meal read more

service was on time and accurate. but the food was terrible. had the crispy chicken and tots. it tasted like the oil used was old and burnt. chocolate shake was the only saving grace. read more

Ok, I understand it's a fast food chain, but this location has seriously knocked it out of the park. I have been to a couple of locations in AZ, but by far, this one takes the cake. Service: I went around lunch time, which if you don't know, this area is around the downtown mesa business centers. So it can become extremely busy fast. The line moved fast, and the cooks were banging out the food as fast as possible. Friendly manager, and eager work attitudes lead to a great wait time. Food: Ok, if you've never had Smashburger, YOU NEED TO. The burgers are great, sometimes seasoned well. The other location I've been to overcooks their food. This one nailed it! The burger was so juicy, that my mouth watered as soon as I saw it. The fries were fresh, and everything was perfect. I even went to the manager to let him know how much better this location was. Overall: Please try this place out! I personally love the regular BBQ bacon cheeseburger with either tots or regular fries. Don't be afraid to try the Arizona burger that has pepper jack cheese, guac, and jalapenos! read more

Visited Smashburger on a trip to AZ. I thought it was going to be like a bunch of other burgers joints but I was pleasantly surprised! The fresh never frozen beef is a highlight but there are multiple pieces that make this place 5 Stars. First, I'd be remiss if I didn't mention the service. So good, in fact, I wanted to mention Danielle by name! She's a rock star. Our food was hot, made to order and tasted great. I figured that since I was in Arizona I had to try the Arizona Smashburger! Spicy but not too hot and the chipotle bun was something else. Soft, flavorful, and compliments the burger perfectly. The sides are great too. I really enjoyed the smashtots, taster tots with EVOO, rosemary and garlic. Yum! The Brussel sprouts side was super good too. To round off the order they have delicious shakes! Insider tip: sign up for their app, and you get a free burger with a drink and side purchase. I'll be back! read more

This was my second time going to this location on 9/3/2022 and I took my family for the first time as I had loved the burgers there the first time. We got there at around 6:20pm and upon arriving and walking to the front we were told "Sorry we are not taking any orders at the moment" I asked "why?" The female braided redhead with an EarPod in her ear and red sweater said "We are really backed up" I said "So you are not taking orders at all for the rest of the day?" She said "It would be about a 30 minute wait". At this point we said okay and we proceeded to sit at one of the tables. I set a timer for 30 minutes. As we were waiting more customers were coming in and were told the same things to which most immediately left. Even though they were not taking orders, they were still making food for online orders and sending them out for pick up. This was the first red flag, as I believe customers who come in person and choose to eat at the establishment should always have first priority. As the face of the company, you should never refuse to take someones order right as they walk in. That is how you lose business. There are no excuses as to why online orders were being taken and ours was not. And to be clear, when we arrived, there were already people eating at the tables. There was one customer, however, that came in and walked up to the same female redhead and was told she can order to-go. The cashier took her order in front of us. This was very upsetting as we were told we cannot have our order taken and we were waiting in front of the cashier the entire time and we were never told when it was okay to order. So we got up, stood in line and took our order next. We were told it was only to-go but we didn't care we just wanted to eat so we ordered anyway. That is very ridiculous to have to say that to a customer. The location of where the food is eaten should not matter. After we took our order and waited, more customers would come in and, again, were told no orders were being taken and they would leave. When we received our packaged meal, we decided to eat it at one of the tables. Other customers who were there before us were also eating at the tables so we didn't see a problem. In the middle of my family eating, the same female redhead cashier proceeded to come to our table and said "So I literally told him that you can not dine-in because we are only doing to go orders so we can't have you guys eat in here." At this point I couldn't believe the unprofessional attitude and lack of respect from this worker that I knew I would have to file a serious complaint. We told her we were not going to leave and that we would clean up our table afterwards--which we did, check the cameras. She continued to say her manager told her to say this and that "we are trying to get as many people out of here as possible". Closing time was 10 or 11pm. It was 7pm. There was no sign on the door saying any of these things either. We asked why the other customers were allowed to dine in and she said "because they we here before you." We didn't care and finished our food, enjoyed our conversation and then left. To me, this felt like harassment. How can this establishment allow people like that to become management or be the face of the company when people walk in? The first time I visited this location I saw a blonde male worker in the back of the kitchen vaping around the food, and now this? Even now as I am writing this, I realize these workers knew what they were doing, as to-go order receipts do not have the store number or order number. Ours only says "Chandler 9/3/2022 6:56pm check: 20074" and the order name was under "Jacob" Thats it and it is not enough to have because the company complaint website asks for more than just those details. Well played but I am not letting it go. We are so disappointed. And to be clear, we will never step foot in that location ever again. read more