Not sure why this place got so much bad beef from other reviews. I'll try to smash the reputation with some positivity from my experience. Hope my puns aren't too... cheesy. When it comes down to a simple delicious burger, you really can't go wrong with the smash burger's double patty classic. Packed full of flavor without the frills and sits heavy in your stomach (like a darn good smash burger should!). Love the rosemary seasoned fries too. Service was friendly. Tables were clean. Not much more to it! Wasn't a fan of the payment screen that asks for tip. I often find myself feeling like I'm making a moral decision in front of the cashier and from people watching behind me. "The screen will ask you a question", but in my mind "how selfish is this person and should I serve him cold fries". I ended up tipping. Overall, this is an acceptable Smash Burger location. read more

Smashburger - Double smash burger with fries - Burgers Near Me - Houston, Texas

So I walked in to get some fries for My cub and I to snack on just as I did last night with no issues. Tuh day was a different experience. I literally have patron this location too many times for the disrespect. Let's be clear don't try Me on the first visit when I'm coming to spend My money and coming in with good energy. Who are We kidding the discount is .5! Not the point. I'm an Iraqi veteran who has served My country and want My 10%. Was I still going to purchase the fries at regular price until someone clearly needed to show His power of being a General Manager. Yes! "This is My store and My rules" Touché I guess I won't be enjoying smash fries no time soon bc there's no other location near Me! I despise eeeeediots that get these positions and ruin a customers experience bc of Their own ego or lack of whatever They going thru at home. To make matters worst You do this in front of My kid! You're disgusting sir! Good day! read more

I went to this location on 2/24/26 and granted my order was placed correctly but not bagged correctly and when I returned to the store I asked Shilam to have my order remade and she kept putting her hand in my face while explaining to me it's not her mess up and I advised her I can not have tomatoes please have my meal remade and she stated she can scrape the tomatoes off and or I'll have to pay for a new burger . The minute I stated I will report her she quickly offered to remake the meal . I never have this issue with the other lady I forget her name but she's very nice and professional. read more

I just waited 15 minutes to be helped at the front desk to place my order, and then was me with a rude attitude and when I asked about adding grilled onions onto the new big dog special. I was met with a rude responses about how I cannot add it on there, not even as a separate side and when I continuously said, I understand the female worker continuously told me over and over that I cannot do that and would not listen to me. Then I chose to take my business elsewhere. This is the location. I've ate plenty of times. This is the first time I had a negative experience like this. read more

Very good super sweet siham and Elisa very good service and food very good the atmosphere was very calm so over all a 10/10 will come again I received my food very fast and hot read more

Smashburger - Single SPICY JALAPEO SMASH meal - Burgers Near Me - Houston, Texas

horrible customer service, the older Arabic lady was so rude. I asked simple questions and it was my first time. she rolled her eyes and said what else as if I was done talking . read more

Got to the restaurant and noticed there was only 1 customer. So I decided to dine in. I go to the register and no one is there. I wait about 1 min and I get helped. I ordered the spicy jalapeño smash burger, scorching hot fries and a drink. Total: $20.21 Sooooo this is where the review starts. When ordered the scorching hot fries, I did not realize I was charged for the Large size instead of the Regular size. It's debatable if it's my fault for not saying regular (or laying attention), but I would assume they would put regular or ask about the size. The price difference is about 50 cents. I didn't appreciate that part. Next, I get to my seat and wait 12mins to get my order. It's a normal wait time, I believe because they aren't like other fast food burger places. I start to eat my food and the fries taste just like regular fries, just oily. So I ask the employee if I got the scorching hot fries and he said yes. And gave me a container with more sauce. The fries did not taste in any way shape or form spicy or hot. Maybe they should be called, "greasy hot fries". I do not recommend them. Anyways, the burger was very well made. Good amount of jalapeños and cheese. Good temperature as well. Customer Service: 7/10 Burger: 9/10 Scorching Hot Fries: 2/10 Drink: 9/10 Cleanliness: 8/10 Portion Size: 8.5/10 read more

Smashburger - Scorching hot fries grease/ oil - Burgers Near Me - Houston, Texas

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BUSSIN AND the lady in the front is pleasant she works so hard with that 1 cook in the back she made a drink for me that they ran out of when I was there and my burgers always A1 them fries a different breed(smash fries) I never ate inside but I've been inside the vibe is nice quiet too favorite burger joint going into 2026 read more

The cashier was accommodating however the lady working the order pick up does not have hygiene etiquette. She got herself a drink with ice from the tea dispenser near the fountain drinks. She walked back to her station and several minutes later walked back over to the tea dispenser and opened the lid, and poured her drink back into the tea dispenser! Omg disgusting! Then she proceeded to get a different drink in the same cup. Never have I ever witnessed such disgust in a food establishment. Wow! read more

The brisket burger was just delicious, and very tender. Good eating! Make sure you get plenty of napkins though, that yummy sauce can get a bit messy! read more

My go to smash burger spot locally. Their food is always fresh and well prepared. The front desk order takers are very friendly as well. They stay open late enough too so you don't have to rush. Just wanted to show some love to these guys! read more

Fantastic food and staff is nice, place is clean. Dined in and food was fast. They give military discount too. Every time I come into town I head here to get my smash burger. read more

This was the worst fast food experience I have ever encountered, the woman who took my order purposely gave me coins instead of full bills for my change to put in her tip jar. I paid for a combo and she almost let me walk out with a drink until I realized I was missing it. When I told her I paid for a drink she immediately told me "I don't get a drink." Mind you she bagged my burger and fries so she KNOWS I ordered a combo.. anyways I showed my receipt and she did end up giving me a cup after going back and forth with me about it. I don't recommend. read more

Nettie and the gang are awesome. This is my favorite place to bring my mom when I come to visit, friendly staff, amazing food, and don't forget the smash tots. Thanks Nettie! read more

Smashburger - Burgers Near Me - Houston, Texas

Good food. Good Ambiance too. Good service, shoutout to Jose! Will be back for more burgers!

Food was and the Jose was very friendly and the place was very well put together A very nice overall place to eat!!!

Their burgers are so good and the staff is amazingly friendly!! If I could eat here all the time I definitely would.

Refused to honor kids meal coupons that had been distributed to an elementary school the day previously, claiming they were no longer valid even though it wasn't expired. Kids left the #1031 throughly disappointed. read more

I used to eat here all the time but not anymore the place refused to do anything after I called them about there being disgusting hair in my food that my kid and I had ate, they didn't want to take responsibility because it was ordered through Uber, like please don't bs me my food was sealed when I got it, like do you know how disgusting it is to pull hair that's not yours out of your mouth Y'all don't ever come here, disgusting asf read more

Smashburger - Hair - Burgers Near Me - Houston, Texas

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Heard the hype about this burger chain. Went on a slow Sunday afternoon and the restaurant was...pretty much empty. The cashier was nice enough, polite. Nothing came as a combo meal like in other burger joints everything had to be ordered separately driving up the cost. The restaurant was clean and neatly organized. The food? The burger in this case; Wasn't as salty as other fast food places. Still nothing to write home about. It's like a burger one can find at Shake Shack. Enjoyed the sweet potatoes fries tho. Will I go back? Most likely not, nothing really wrong but not a burger fan either. read more

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I've tried this place before and was disappointed but I thought I would give it another try today. Still disappointing. I ordered a bacon cheeseburger, which looks OK. Except for the bacon is half cooked. And it's a small burger for 599. I also ordered onion strings but you can see from the photo or three dollars worth of nothing. I have not eaten any out of there in that photo.... ridiculous. And a chocolate shake. One idea might be for the staff to wait till you actually come to pick your food up to make your shake. I was about 15 minutes from the time I ordered on the app to the time I picked up and my shake was sitting in the little fridge next to the checkout. It was half melted by the time I even received it. In the photos I had taken a couple sips bc it was melting I've been to other locations but I could say this one was quite disappointing ... two times now. I probably will just go to a fast food burger joint from here on out or find a better burger place near me. read more

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I came over because my girlfriend and I were craving a smash burger and came over to this location on Eldridge. The service was awesome. The front cashier was very nice and our burgers came out so fresh and delicious! This was our first time in this location but won't be our last. Thanks again!! A+ service. read more

Great food and great service provided by the employees very clean store as well super good and amazing food

Every time i go there and get the chicken burger and smash fries it is always delicious and i always receive amazing customer service

The Smash Tots is what my wife crave for. She gives them the thumb's up. Smash Burger is her go to.

Ms.Siham ALWAYS takes care of customers. It's a blessing to be in her presence. Never hesitate to ask for what you want/need.

I ordered online yesterday and still had to wait 30 minutes for my food once I got there. After asking about my order the manager kept telling me it wasn't ready yet, however she asked for my name 3 times. It seemed like she lost my order when I asked her what was taking so long. Another employee came out and was able to correct my order and gave me a free side of tenders for the wait. I'm still giving the place one star because it seemed like the manger couldn't care less about customers waiting long and had poor communication with here staff. read more

I guess by Smash Burger they mean they literally smash their patties to a mangled blob? I went here with my family just because I had a coupon in the mail for buy one get one free ANY adult entree. Of course when we get there the burgers we want aren't included in the offer, although the ones we wanted were a "daily special" and it wasn't specified on the coupon that those weren't included. The cashier was also not the nicest when explaining this to us. The service was bad and the workers were watching videos loud on their phones and playing around like children. I suppose we should have left at that, but my sister had already ordered, so we gave it a second shot. We each order a triple double burger, which came out much smaller than the width of a McDonald's value burger. Although the buns were tasty, the patties looked like they had chunks taken out of them. It was really a pathetic, under-seasoned burger. I also recognized the Kraft cheese singles slapped on and hardly melted, and after finishing the burger in 4 bites, was pretty disappointed. I won't be returning for a "smashed" burger again. read more

Smashburger - Burgers Near Me - Houston, Texas

This location is kept clean. I like their burgers over any fast food except in n out burgers. Not a big fan of the truffle oil they use in their smash fries. The classic smash burger is on the small size but with a milk shake could be the perfect size. I was hungry but know that if I get two I'll feel sick. Anyways my kids love this place and so a trip to Smash was called for. The parking lots has plenty of parking, but exiting from this lot can be a challenge because Eldridge and Brian Forest be having traffic 24/7. I would suggest to give this place a try when you want a burger but don't want fast food. My pictures include the 3 classics smashburgers with 1 large side and 1 small side of fries. read more

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Extremely delicious and great and kind people couldn't recommend more,there's genuinely something different about this burger compared to wataburger or McDonalds,but at the end of the day it comes down to the skillfull cooks. read more

Very Good Service, Jose was very helpful. I really enjoyed my time at smash burger and I will definitely be coming back soon

So since I live close to this location I'm a regular , I started going to smashburger when it originated in Colorado so I have been going for years . This location is hit or miss but mostly hits . Now I do only get one thing which is the classic smash and have occasionally gotten the fries . There have been times when I have had to re cook my burger in my air fryer, had cheese missing or had the burger made very sloppy with sauce everywhere ,but that has only been a few times . For the most part when I call to place an order it's ready within 5-7 minutes and always nice and hot ,but again that depends on who's working at that time.Overall ,I don't think this location is that bad and has gotten better since I first moved to the area . read more

10/10 would definitely come back to this location on our next trip to Houston! Siham was our cashier and she was so sweet! She recommended the brisket bacon burger and the turkey burger & they did not disappoint!! Siham made this lunch stop by so worth it, thank you!! read more

burger always slaps, got the double (obviously) The fries always hit but I tried the onion haystack and it wasn't my vibe. Them tots shhhhmack tho. read more

It was cool and shi I guess. Coulda been better but it was better then a lot of other burger places smh ‍‍ read more

One of my favorite burgers, don't get the opportunity to come as much as I like but when I'm in Houston I always stop by! read more

Smashburger - Burger and fries! - Burgers Near Me - Houston, Texas

The location and staff are nice but i think the food is just alright. I ordered a grilled chicken sandwich that had guacamole, tomatoes, onions, lettuce, and a spicy mayo sauce. This was about 8 dollars, then I upgraded it to a combo which increased it another 4 dollars. My boyfriend ordered the spicy cowboy burger, and his siblings got the original smashburger. For all of our meals, it was about $50, which is pretty expensive, in my opinion. As for the meals themselves, they were alright. My sandwich was good, but it got soggy pretty quickly. Also, I wish the buns were a little bigger. For the original smashburgers, the cheese wasn't even melted. The fries were good, but once again, I think the portions should've been larger to compensate for the price. I regret not going to Whataburger for half the price. read more

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This place is such a disappointment. I was craving a burger, so my husband and I stopped in to grab some food. We were going to dine in, but since it was 8pm and they closed at 9:30 we decided on take out. I ordered a regular mushroom burger, he ordered the bacon avocado burger. He asked if they had a large tater tot and the register guy said they did. At this point two other people were in line behind us and no one was ahead, meaning there should be no mix ups in the kitchen. Attached are the photos of our food: a small, greasy tot, a plain burger, and a buffalo chicken sandwich. Such a disappointment after a long 14 hour day. We wouldn't have been upset with the mix up, but the food they gave us looked like they put no effort into making it. Sloppy. All of this was $19. Do better Smashburger. read more

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Smash Burger is that one friend that lives on your street and everyone says he is really funny and you can't wait to meet him but then you do meet him and he is charming but not hilarious so you go home and watch Kevin Hart. My recent expedition ended up with a Cowboy Burger with an extra large patty in my mouth. It tasted great, but it just didn't quite hit the spot. It's like I need two burgers to be full. Yes I'm a fat man. But I don't eat two Bills burgers at Beck's. Just saying. I just do NOT like thin little stick fries with a parsley sprinkle. NOT my idea of a hearty meal. If I was watching my figure I'd eat a damn salad. If you're sick of eating at Five guys, give them a try. Actually scratch that . Just go to Beck's Prime. They gots steak fries. read more

Smashburger - The cow boy - Burgers Near Me - Houston, Texas

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I would give the food 6 stars if such a thing existed! I always choose the "make your own" burger, and have gotten everything from avocado, mushrooms, Swiss cheese, etc on it and am NEVER disappointed. My absolutely favorite thing here though has to be the SmashFries - I could get 3 orders of it and scarf it down like nothing else, the rosemary and garlic is just downright delicious! The service is probably a solid 4 stars, as the waiter that too my fiancé and I's order was talking to a coworker and pretty much ignored us trying to get his attention for a bit, but it wasn't anything terrible and he was quick and polite when getting our food out! Overall, the service is good, the location and business and good, and the food is GREAT, visit the Eldridge Smashburger anytime and you'll be sure to be satisfied! read more