There's is poor management.. I'll start there, because the workers very well could be someone's kids & that's another story... Why hire kids who really could care less for there job? Every time I have came at night, there has been an obnoxious wait while the workers giggle and my food is so inconsistent, Id call the health department to figure it out. Night crew specifically. Hire Better Staff. read more

Food was okay. Service horrible! The store is dirty... Floors are slippery, tables are dirty, bits of food everywhere. Never coming back to this location. Staff was sitting on their phones and talking maybe if they did some cleaning the place wouldn't look so bad. Staff is also rude not paying attention to the customers and orders. read more

We've really tried to be understanding with this place because we like SmashBurger in general, but this is the worst location I've ever been to. In particular, the females at the counter are awful and rude. This recent visit, one girl literally threw the SmashTots into the bag. The other girl was wearing gloves and going back and forth between the counter and visiting her friend (an employee from Raising Cane's who walked over); at one point using/checking? the bathroom with the same gloves on. She poured flaming hot whatever snack food into a SmashBurger cup and was eating them while visiting... paying no mind to the customer just trying to pick up the food that was promised (at this point) five minutes prior. Turns out it was sitting at the window...also waiting to be handed to the customer. Awful customer service, but the kitchen staff generally makes great food in a timely manner. read more

Smashburger - The girl literally tossed the SmashTots into the bag... - Burgers Near Me - Avondale, Arizona

My burger tasted good. Service was awesome. Very clean environment. This is closer to my house. I prefer smash burger than other burger restaurants read more

I purchased a truffle Swiss mushroom burger yesterday and found a long blonde hair in it and of course I know you can't take it back but I wish I could've just gotten a new fresh one and the grease from that burger leaked through the wrapper and the bag that's just fucking ridiculous. read more

Smashburger - Truffle Mushroom Swiss Burger - Burgers Near Me - Avondale, Arizona

Good burger for my work lunch and I can order online and just pick up quickly and make it back to work to eat it . Can't do that with canes . read more

Great tasting burgers I would highly recommend trying all the burgers. Delivery time awesome.

Ssssllloooowwww nobody calling out orders just standing there the cook looks like he's miserable behind the line he's barely moving and as I write this customer who have waited so long asked for the food to be to go no sense of urgency read more

Service sucks ass and they messed up both my boyfriend and I orders like it should be simple af to make a burger.. never coming back again this location sucks.. read more

A Better Burger Smashburger is a good choice if your looking to have a casual lunch that is reasonably priced. Smashburger offers a variety of burgers from which to choose, including build-your-own options. Smashburger has a variety of unique side dishes, to compliment your burger. In addition to the traditional fries offered at most burger places, Smashburger offers sweet potato fries, smashfries tossed with olive oil, garlic and rosemary, haystack onions, deep fried pickles, and veggie frites which are flash-fried carrot sticks, green beans and asparagus. The service is pleasant, the ingredients are fresh and the food is cooked to order; if you're familiar with either In-N-Out Burger or Five Guys Burgers, the food here is arguably of similar caliber. read more

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In the West valley? Craving a burger? Smashburger is your only option! I had never heard of the place, but after driving past it a dozen times, I went with my gut feeling and checked it out. The small, simple menu contains no bad options. There are a few specialty burgers, which you can get as a 1/2 pound, a 1/3 pound, or a chicken sandwich. You can also choose your own fries, bun, cheese, and other toppings (fried egg, anyone?). Like anyone else who lets their stomach do the thinking, I ordered a half pound Arizona burger with Smash fries. After a few minutes waiting in a cozy building with friendly staff, my meal had arrived. The next 30 minutes are a blur. Habanero pepper jack...chipotle bun...amazing guacamole and onions on a perfectly cooked and seasoned burger? Amazing! On paper, having rosemary garlic fries (and a touch of olive oil) with this does not compute, but you'll forget about that when you're shoving it down your face. This was one mesmerizing meal. If you choke from eating too fast (I don't blame you, you won't be able to focus on anything but your burger), then order one of the beers they have...a limited selection from nearby breweries like Four Peaks and Sierra Nevada. Someone is bound to argue with me giving this place five stars, but unless they can find me a better burger around here (NOT the Red Robin or Island across the street. Amateurs!), I refuse to go any lower. read more

I never write reviews but I had to on this. Just completely burnt burger with about 10lbs of salt it tasted like. Not edible what so ever. I love smash burger but this location is awful. read more

Smashburger - Burgers Near Me - Avondale, Arizona

The smoked bacon brisket burger was outstanding and my fries were cooked perfect. Hot, crispy and drizzled with perfect amount of rosemary salt read more

Tried this place for the first time today. After staring at the ketchup splattered on the wall inside my booth, my small-sized "food" finally arrived. I had the Black Bean "Play-dough puddy-patty" with lettuce, tomato and avocado. All I can say is, it's not going into my Book of Deliciousness. Pth Pth Icky Pth Pth read more

Craveworthy Burgers and THE BEST Fries I've eaten at Smashburger since they started the chain and opened in South Denver. Menu has changed some over the years, but I was super stoked when they moved into Avondale's Foodie Corner at 99th and McDowell. Service is relatively quick and the people are only par for the course the times I've been into the restaurant. But the food... Oh, my carnivorous happy hoots... Burgers are super tasty. Not huge, but the flavor, soft bun, and moistness are superb. The salads (yup, they have salads!) are also great to eat, though you can tell they aren't health food by the salt and oil in the flavor mix. Probably the best two things on the menu though are the Smashfries and the shakes. The fries are frite-style, crispy, and have the most wonderful blend of salt, olive oil, garlic and rosemary flavors. The shakes come in many options-- all have the taste of heavy butterfat, and are perfectly thick. Definitely worth a visit, or eight. :o) read more

Why would you get rid of the Arizona Smashburger? At least have Jalapeños in the back to replicate it. You have Pepperjack and lettuce and tomatoes. It's literally the only Ingredient you need. Colorado burger isn't a replacement and neither are the wings. Haven't been here for years and won't be back. Draft beer not working so $7 for a Sam Adams bottle? You gotta be kidding me!! read more

Smash burger is one of those chains that is kind of not like a chain if you know what I mean. It has a homemade feel to it similar to what u would find at a mom and pop place but clearly it's not. But. Don't take this as a let down because this place has some pretty tasty burgers! I had the Arizona burger it had habanero cheese, jalapenos and a spicy sauce. The burger wasn't as hot as it sounds but pretty tasty. The meat was mouth watering and the freshness did show. We shares some smash fries they were ok kind if greasy but not too bad. Overall I would recommend this as the burger spot on the west side. If your out and about over here give it a shot. Oh and they do have beer. read more

Smashburger - From the outside - Burgers Near Me - Avondale, Arizona

Regular customer, depending on 'app' offers. Bun keeps getting smaller. Meat keeps getting greasier. Used to be an advocate, not so much anymore. Time to look elsewhere. read more

Glorious smashed meat topped with applewood smoked bacon, avocado, lettuce and tomato on a grilled gluten-free bun (Udi's brand). Served with a side of shoestring smash fries - tossed with a bit of olive oil and herbs - made for a great quick meal. Too much food, so stuffed, but so worth it. read more

Smashburger - Avocado club burger with smash fries #yum - Burgers Near Me - Avondale, Arizona

They had no inventory. No fries, no brussels sprouts, no salt. Burnt burger, gave my second order to someone else. a bunch of young teens working there with no customer service to even nice customers that are understanding. Never coming back! Used to love this place. Don't come here, or waste your money. read more

Smashburger is a family favorite. I love that it's a place where I can eat out and feel like I'm eating something both delicious and healthy--oh, that smashed chicken on multigrain with veggie frites! My husband, on the other hand, loves his burger and smashfries, and sometimes he gets a shake, too. The quality of the food is always excellent. Service has always been top notch, too. Nice folks at the counter, friendly people to grab food trays and clear the tables. Another big incentive: they regularly have good coupon offers through their mailing list and also as stickers on the Arizona Republic. read more

Super long wait today (30+minutes behind 4 people) because a lady had a Groupon and the only cashier / floor manager / restaurant manager couldn't figure out how to process it. Instead of helping the customer, in one of the many ways they could have and/or opening their second register, every employee on the floor congregated, inconveniencing every customer in the restaurant. On top of that, they messed her order up anyhow. No concessions were given for the inconvenience when I asked the cashier. I didn't stomp and pout because there was a long line behind me, and I didn't want to inconvenience them. They want to eat and go their way too. I've eaten here many times in the past, but never brought my child. The child burger consisted of: bun, no sauces, burger and cheese. - no lettuce, no tomato, no onion, nothing. It's my fault for assuming a $5.59 kids combo would have more. Ketchup and mustard we're available at the table. Ketchup=vegetable I guess. I didn't come to a burger joint to eat healthy, right? Oh hey.. I finished eating, typed this review...and the lady mentioned above just got her order fixed. I like the food here, but I won't be waiting for my food again with a few really good restaurants next door. read more

I was quite surprised. I came here expecting decent burgers, and I was pleasantly surprised with better food than I expected. The warning I give here is that the burgers are pretty greasy, but the taste is great. I got the Arizona Smashburger 1/2 lb (no guac and no tomato) and haystack onions. The burger was quite large (though more wide than thick) and juicy, the toppings were fresh, and the bun was great, adding a nice complement to the rest. This may not have been the best burger I have ever had, but it was good enough that I will come back and eat here again. read more

It's been a while since I've had Smashburger and I'm finally getting around to reviewing it, but I remember my experience. I think if their whole concept and even store name revolves around the word "Smash", they should design their store to reflect that. SHOW US THE SMASHING!!! Five Guys & In-N-Out, who I would place together in the same category as Smashburger, both have exposed kitchens showing us how clean and freshly prepared their food is. Next, their burgers are really really greasy. I think the best beef to fat ratio for a patty is 80/20. I don't know what their ratios are, but just because they use 100% Angus beef, it shouldn't equate to more grease. It should equate to more flavor. And their 'highest-quality-cheeses" wasn't anything special. And I really really tasted. I really did. Their rosemary/olive oil fries adds another couple of bucks to your meal, which is north of 10$ dollars for a meal. They're not as good as they sound. Next time, I'll stick with the regular fries. I will go back to try again, but so far, Smashburger is just 2 1/2 stars in my book. The rounding-up because I'm just nice. :D read more

Smashburger - Create your own... Cost me 12.03$! - Burgers Near Me - Avondale, Arizona

Hate this location, ordered 2 burgers one with bacon..didn't receive bacon on it, but was charged, the other ordered no onions....you better believe it has onions on it. They can never seem to get it right here and actual store is never clean. You're just better off going somewhere else and avoiding the headache altogether. read more

Horrible service, never setting a foot at this place. Not a single person sitting down in sight & i walked in at 8:45pm and i was told by the employee that they weren't taking orders anymore. Funny because the establishment doesn't close till 10 pm. Waste of my time, yall need to get it together or hire someone who actually takes care of there customers. read more

TERRIBLE SERVICE!!!! Customers were treated badly especially African Americans. A black man was upset his order hadn't been made after a 45min wait. They refused to reimburse him, he never got unruly and when he left management followed him out took pictures and locked the doors like he was coming back. My husband who is also black never received his food after an hour. We left without it and will never be back. The taste of the food didn't even matter at this point. Management seemed to be the biggest problem since all of the employees seemed unhappy. Not one person smiled! read more

Love this place, never disappoints. I always get the same thing but it's worth! I definitely recommend the smash fries!

Usually the food here is great. I come in every Wednesday after my son finishes his guitar lesson and we order take out. Tonight I get home give my kids their meal and the fries on both my kids meals were hard and not eatable. I called was placed on hold for 5 minutes. I hang up and called back only to get a message stating that they are busy try back later. I've been trying since 5:30 P.M. and it's now 7:20 P.M. same message try back later. Customer service is sure going down hill. All I want to do is talk to a manager to resolve this issue. read more

I'm going to be that old guy who complains about not getting enough food. The one that thinks when something costs too much money that you had better at least be full afterwards. I wish the burger was bigger... old guy. I wish there were more tots in my order... old guy again. I wish that kids respected their elders, internet was cheaper, and.... well you get the picture. Yes the meat was good and so was the bun, but being pretty good but pretty expensive just isn't enough to get me to keep coming back. I give it a meh and a half. read more

Two words: Smash fries! They are smothered, roasted, sauteed (ok, maybe they are just cooked) with rosemary, olive oil, and garlic... YUM! And as the Black Eyed Peas would tell you, "I just can't get enough!" And the burgers are tasty too. I have heard that Smash Burger actually pulls angels down from heaven and smashes them down into their burgers. Unconventional perhaps, but you can't argue with results! And those results are greasy and delicious burgers that moisten your bun but never reach the level of fall-apart-in-your-hands messy! The only negative is that we have officially gotten to the point where a $10 fast food burger is accepted and expected. Eat well, my friends... read more

The brussel sprouts were very good, the burger, not so much. I was expecting a burger that was at least partially flattened with a crispy crust or fringe. The flavor is relatively bland, and not the freshest produce. Definitely a pass. read more

Went back again, same great service as before, very busy lunch hour and yet service was fast, place was clean, and they had plenty of people working . Food was great, my ONLY complaint was that I ordered bacon on Burger for an extra $1.50 and got ONE PIECE broken into 4 small strips. I asked a manager if that was really $1.50 worth of bacon and he said yes, then brought me another "serving" which I thought was very good service, but I'll know next time not to waste the $$$. We had build it yourself large burger, SMASHFRIES that are excellent!, and soda and wife had Arizona burger and fried pickles and soda. Bil was $23.50 (much more expensive than regular fast food but worth it occasionally. Burgers are greasier than most places, which I think makes them better. It was the first meal after a 36 hour fast for a medical test and it was awesome:) BYOB: "Bring Your Own Bacon" :) read more

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Had such an awesome experience here, from start to finish! The gentleman at the register helped us pick the best things on the menu to order, and gave us great recommendations the food was BOMB and throughout the meal there was another gentleman who asked us how we were enjoying the food, as well as helped clear out our plates. We asked for his name because my boyfriend and I knew we wanted to give him a special shout out in this review. HE WAS THE MANAGER!! We never would have guessed, he was so amazing and kind, thank you so much for an amazing experience here Dominic! We will for sure be coming back here!! read more

Do not go on the weekend when Store Manager is not there , you will have horrible customer service . Placed online order tried to call numerous times for well done option and no one can pick up the phone, when I went in not a single customer is in the store and 4 to 5 employees in the store. Including the Rep Kiara refused to make my burger well done so I refused my order and yes I have already made a complaint to smash burger.If I want soggy meat which will entail soggy bread a lot quicker, I can go to many other restaurants that keep the meat in a warmer. read more

service was bad and rushed, and my burger tasted rushed as well, asked for onions and only got small slivers of them, avocado burger had like no avocado and the bacon was chewy, like they just left me the fat parts. read more

Super bummed about this! We hadn't been here in years, decided to go out to eat and remembered this place! We came in and the soda machines are out, the menu boards were not working and they are SO SLOW, my husband and I waited over 20 minutes for our food and there was literally only one other customer, the place was dead and there were 4 of them in the back cooking.. Super disappointed with this service... they are extremely unorganized and we will not be back. There was a hair in my burger neither of the girls working in the kitchen have hairnets on. It's like a free for all in here, take your hard earned money elsewhere. They were also yelling and making crazy noises in the back.. I would just say to probably not go here if you want to have a nice date night and want to be treated like a paying customer. read more

Food was great quality and wonderful taste but it was so expensive. I'm talking one burger and one small milkshake was $20+ and to me that is insane. Unaffordable fast food. read more

To the lady manager on duty tonight. If your kitchen clearly messes up, and you have an issue refunding money - you need a lesson in customer service. So - service was crappy and the food was cold and mediocre. Now I know why this is never on the top of my list of places I want to go!!!!! read more

I love smash burger a big fan of their signature fries and black bean burger BUT not this location !!! could not enjoy my meal when the restaurant was so dirty. Dirt and grime every where tables, floors and walls, got a glimpse of the kitchen as an employee walk out, yuck , i could not finish my meal. I actually felt like i needed a shower after leaving. The manager/owner needs to get to work and clean this place up. will not return.... read more