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    SmartStop Self Storage

    2.5 (23 reviews)
    Closed 9:30 am - 6:00 pm

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    This place would've deserved no stars had it not been for the attendant being helpful during the times we needed him. In the beginning, I complained twice about rat droppings and the damage to some of my items in the storage unit. I did not file a report as suggested by the attendant as I did not feel the damaged items were worth the time and hassle. He sprayed the perimeter in and outside the unit and threw several repellent pouches, I think, into the unit and said that should do it. Today, I went in with the goal to consolidate and toss what I don't need. Each and every box had rat droppings on the lid and everything was dirty and dusty. As we dig deeper towards the back it just gets even worst with the rat droppings, all over just about everything. It's disgusting and unsanitary. Looks like I'll be trashing more than I anticipated. And to think they raised my rent by about $30.

    Storage
    Ali M.

    Dirty, ruined all my furniture because of their rat infestation. Do not come here if your care about anything you want to store. Awful service. Even when the office is open, no one is in the front or available. I literally got sick from the rat fecal and urine smell from try to get my stuff out of that disgusting place. If I could give negative stars to this place, I would. I wasted my money using this place as storage. My couches are totaled. I wish I would have taken more pictures of the damage and rat droppings everywhere. Disappointed and disgusted is an understatement.

    Kalder A.

    The manager is awful and rude. I found rat feces all over my unit. I even found a snake inside of my unit and by the time I went to get the manager and begged her to come get it out of my unit it was gone. She didn't offer to call pest control or something. All she said was if it shows up again I'll call someone. I tried to speak with someone higher up in the company but he never responded to me. I'm telling you now DO NOT STORE THERE.

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    10 months ago

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    2 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    6 years ago

    We just rent a storage here guy here is so helpful he repair our gate and he changes the lock were so happy that we found a place like this

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    5 years ago

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    5 years ago

    My rating is high ,because Sean was super speedy really friendly and efficient thanks Sean

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    8 years ago

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    12 years ago

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    West Coast Self-Storage Stockton - West Coast Self-Storage Stockton - Office

    West Coast Self-Storage Stockton

    (14 reviews)

    I encountered David yesterday. Very knowledgeable and helpful to give me the details on what i…read moreneeded. It made me feel conforable to rent here especially with the new features available and security. Thank you David for being so patient with me.

    David and Tabitha (staff) operate a well-rounded shift! I have rented a 10x20 unit at West Coast…read moreStorage in Stockton for several years and I've always felt comfortable with safety matters and cleanliness. I've never experienced or heard of any issues related to theft, vandalism, or tenants being harmed. Aside from security gate entry and the Live On-Site Manager adding 24/7 security, one of many important amenities provided is the alarmed security system for each unit! As well, the units can accommodate the usage of double locks, be it Padlocks or Disc Padlocks, my preference is the use of Disc Padlocks. Also, there are cameras throughout the property that's monitored by the staff. West Coast Storage is a very secure place! Also, of importance is that the staff takes pride in the facility and their jobs. This storage place is always quiet and well-kept. My personality type is what some have called "Anal," because I am big on personal hygiene and the cleanliness of my place of residence, and I extend it outwards to the environment! I visit my unit regularly and I always see staff making regular rounds around the property to make sure it is clean and remains secure; they do this by walking and/or using the company's mobile device with cleaning supplies (broom, garbage can, etc.) on it. The facility is free of debris and thank God, free of rodents! Pest control maintenance is done regularly. West Coast Storage offers bathroom usage to the tenants and it's always clean and fully supplied. David and Tabitha are very professional, helpful, and customer-oriented, and they're quick to return phone calls. They are truly heartfelt people whom I absolutely adore! They run a smooth shift! They're very diligent about their work ethic; they have a deep commitment to their jobs. They focus on quality, and they're reliable and proactive, which is very refreshing! In my opinion, they're the heartbeat of this West Coast Storage facility! All aforementioned are important and add value to the business. I take my scalp off to West Coast Storage for seeing the value in David and Tabitha to have them on their team! Thank you!

    StorQuest Self Storage

    StorQuest Self Storage

    (12 reviews)

    If you're looking for a rat-infested storage unit, this poorly maintained property is the place for…read moreyou. My unit was overrun with rats, and the floor was so covered in feces that I couldn't take a step without stepping on it. The tops of my plastic bins were coated in droppings, and the edges of my furniture were chewed up. I had to throw away half of what I stored. When I reported this to the front office, their response was dismissive--they claimed they hadn't received any other complaints about rodents and assured me they use monthly exterminators. I asked for a broom to clean up the mess, took photos, and left with a carload of ruined belongings to dispose of at the dump. I also had renters insurance with $5,000 in coverage, but the adjuster informed me there's a specific clause for vermin damage capped at $400. Essentially, the insurance was useless in this situation. Rats even got into sealed moving boxes. Lesson learned--avoid this place at all costs.

    If I could give this place a negative 5 stars I would. When we went to check on our unit and move…read moreour stuff out there were rat droppings everywhere with some of our boxes chewed on. Of course, Ophelia was very dismissive and then tried to go as far as blame us for the problem. When the other company ran this storage facility we didn't have any problems or issues whatsoever, and the grounds in general are disgusting. Ophelia is the worst manager I and my husband has ever dealt with and that doesn't even start to cover the way she is. She's very unprofessional, argumentative, and verbally combative. The unit that we had is actually supposed to be temperature controlled which of course she denied that any type of cooling unit or units were even on the property. We know for a matter of fact that there are swamp coolers in our unit as the other company actually had them operational when needed. Even in Stockton with it's 100+ degree weather the previous manager made sure she ran the coolers so our stuff wouldn't get ruined. This company needs to fire Ophelia and her staff as the majority of them have attitudes and then act like they are answering and talking back to you when you aren't even talking to them while on the phone and discussing things with another person. We have never not had renter's insurance and they were constantly asking for copies of our policy and then stating that they will charge us extra if we don't show them. Our unit was the largest one they have as we had 3 households in one unit. Unfortunately, when I checked the regular prices it was almost $150 more than what my husband and I were paying for our unit as we were paying $395 for a 10x28. They also don't believe in being godfathered into the situation and seeing we had been there for so long thought they had the right to raise the storage fee continuously. I have never been so disgusted with the laziness or lack of professionalism in my life a long with staff trying to get with my husband knowing that he is with me. So in conclusion whatever you do don't go to the Storquest Self Storage on E March Lane in Stockton as they are the worst storage company you could imagine to work with. Deuces and good riddance.

    SmartStop Self Storage - selfstorage - Updated May 2026

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