I initially called to see if there were any units available and Arie answered the phone. She was…read moreextremely nice and helpful. When I came in she greeted me with a smile and just all around positive attitude. She was quick and efficient and made sure I left knowing all the details. Arie C. was easy to talk to and I hope everyone who is getting a unit gets to meet with her.

I came in to look at some options for storing my parents stuff and Jenny was super helpful. She…read morerecommended some sizes and showed me multiple units. She explained how the monthly rentals work and gave some great recommendations on how to pack and stack things so they're easy to get to and boxes don't crush as easily when stacked.

I've been a customer with First Rate Storage since 2022. Kacey and Chelsea have been so supportive…read moreand patient with every step of the process. I've paid my bill late and have still received the best customer service when the ladies call and let me know. Any time I go inside, Kacey and Chelsea are more than helpful and have even helped me get a unit that is best for my budget and space I need. I will continue to be a customer as long as the customer service, cleanliness and security of my storage doesn't change! Thank you First Rate for choosing such professional people to represent!!!!

These people are nice but the storage units are wildly expensive. The number listed on here is like…read morea fax or something. Google their number if you need to call and speak to someone.

Such an easy and smooth experience! The staff was super understanding and helped me with everything…read moreI needed without any hassle. Moving and storage can be stressful, but they made it simple

This facility is always kept clean and the staffs are super friendly. Feel safe and comfortable…read morehaving my stuff there.

I don't understand the bad reviews. Staff were amazing. They were so helpful and nice...and…read moreknowledgeable and good with my dog. Service was seamless. The entire experience was outstanding.

Propane fills. Don't send someone fragile so get tanks filled. I had a knee replaced and lined 3 up…read moreon the ground like I have done in the past only to be told I had to put them on the fuel stand while the employee watched me struggle. It is my fault for waiting until Saturday to fill them, but they also missed out on the tip I had in my hand for the normal help I've been given in the past. Also in the past their equipment was down for several weeks which was also inconvenient.

Had a down the best place to store you stuff friendly staff James is awesome. Very helpful. Always…read moreclean always also open whe it should be. And always keeps you up to date with what's going on within the facility. Tell everyone to come check it out. Close to all the stores so you can shop right after and bring it back. Lol

Fantastic service and very clean property. Thank you James and Debbie. The location in Spanos West…read moreis outstanding and conveniently located.

Sneaky company, they keep increasing your rent and they moved my payment due date from the 17th to…read morethe 1st. I called in to see about getting my rate down and they advised I could be saving 50.00 a month if I apply on their website to move units! WOW!!! I am now looking for a different storage facility. I'm not a fan of being taken advantage of! Every penny counts in this economy - I feel like I've been ripped off for years now being over charged 50 a month times 12 is 600.00 a year!!!! Been with this company since they were extra storage. Over 5 years now, wish I knew sooner they were ripping me off.

Update on my last contact with the manager. I told her we got broken into and I haven't heard…read morenothing back from the company. She begins to tell me there's a rate increase. I said wait a minute. I just told you I can't even get into my locker could you help me with that Before you jack me for some more money than she said that the last manager was just a feel in and she didn't get no messages. I asked her can I go to my locker she said oh yeah they've been fixed, well that would've been nice if somebody told me ....please ...stay away from these guys. February 2025 Looking for a safer company

If you're looking for a rat-infested storage unit, this poorly maintained property is the place for…read moreyou. My unit was overrun with rats, and the floor was so covered in feces that I couldn't take a step without stepping on it. The tops of my plastic bins were coated in droppings, and the edges of my furniture were chewed up. I had to throw away half of what I stored. When I reported this to the front office, their response was dismissive--they claimed they hadn't received any other complaints about rodents and assured me they use monthly exterminators. I asked for a broom to clean up the mess, took photos, and left with a carload of ruined belongings to dispose of at the dump. I also had renters insurance with $5,000 in coverage, but the adjuster informed me there's a specific clause for vermin damage capped at $400. Essentially, the insurance was useless in this situation. Rats even got into sealed moving boxes. Lesson learned--avoid this place at all costs.

If I could give this place a negative 5 stars I would. When we went to check on our unit and move…read moreour stuff out there were rat droppings everywhere with some of our boxes chewed on. Of course, Ophelia was very dismissive and then tried to go as far as blame us for the problem. When the other company ran this storage facility we didn't have any problems or issues whatsoever, and the grounds in general are disgusting. Ophelia is the worst manager I and my husband has ever dealt with and that doesn't even start to cover the way she is. She's very unprofessional, argumentative, and verbally combative. The unit that we had is actually supposed to be temperature controlled which of course she denied that any type of cooling unit or units were even on the property. We know for a matter of fact that there are swamp coolers in our unit as the other company actually had them operational when needed. Even in Stockton with it's 100+ degree weather the previous manager made sure she ran the coolers so our stuff wouldn't get ruined. This company needs to fire Ophelia and her staff as the majority of them have attitudes and then act like they are answering and talking back to you when you aren't even talking to them while on the phone and discussing things with another person. We have never not had renter's insurance and they were constantly asking for copies of our policy and then stating that they will charge us extra if we don't show them. Our unit was the largest one they have as we had 3 households in one unit. Unfortunately, when I checked the regular prices it was almost $150 more than what my husband and I were paying for our unit as we were paying $395 for a 10x28. They also don't believe in being godfathered into the situation and seeing we had been there for so long thought they had the right to raise the storage fee continuously. I have never been so disgusted with the laziness or lack of professionalism in my life a long with staff trying to get with my husband knowing that he is with me. So in conclusion whatever you do don't go to the Storquest Self Storage on E March Lane in Stockton as they are the worst storage company you could imagine to work with. Deuces and good riddance.

Customer service Representative Mary & Marcus has EXCELLENT customer service skills and they are…read morevery knowledgeable about their services. They were willing to answer any questions I may have had. Atmosphere very friendly and clean, great pricing!! Please Note: To get the best price reserve online. Very Happy Customer, 1st time using this storage!!

The women in the office are friendly, very professional,always helpful, great service, and they…read morekeep the Establishment clean .

i reaaally wish i looked at these reviews before getting a unit. its only been about 3months and…read morethere is rat poop everywhere....holes in my bags of clothes/ kids toys from the rats. i move a bag while in my unit and it started moving (there was a rat in there) so gross. And to top it off I have to be the one to clean it / the unit and I have to be the one to haul it all away.....smh

ROXANNE KALEND SMART STOP SELF STORAGE…read more (916) 799-3633 Store #6091 Locker #G029 7760 Lorraine Avenue Stockton, CA 95210 I am writing this letter to express my sincere disgust, disappointment and outrage with SSSS. SMART STOP SELF STORAGES' lack of basic customer service skills, procedures, professional management, procedure protocol and lack of respect was senseless. Due to the negligence and lack of interest from corporate management, REGGIE VENABLE AND JACOB RODREGOUS The site manager was on able to assist my in any wasy I am experiencing needless significant personal losses. My locker was robbed in November 2023, due to a lack of security. I am told the staff on site is not able to investigate the alarm sounding. SSSS policy is not to investigate, they assume it was an animal tripping the alarm. The police are never called, no police reports are ever taken. I pay for a 24/7 security service and expect it to be provided. I was told not one of the 9 cameras on the property was functioning. The property entrance, storage rows and fence line were not being recorded by surveillance cameras no security guards or dogs on the property for live time responses. The Sentury Executive Gun Safe and its valuable contents was stolen in its entirety. In November 2023 my locker was also crashed into by 2 cars. The door was mangled, exposing the contents of the locker to severe storm categorized weather conditions. Extreme winds and exceptionally intense rainfall invaded my locker. This created extreme damage. The locker was open to the weather for 4 months. The rear wall of my locker was cut open by a vandal to create an entrance / exit. My locker was invaded by rats, cats, and homeless people, water an wind. They ALL took my locker as their home for four months. They left large amounts of urine, poop, spit and general destruction. My entire locker was ransacked. My boxes were tipped over, opened with the contents broken, stolen, urinated on and pooped on for four months. SMART STOP SELF STORAGES' lack of basic customer service skills and procedures cost me a substantial personal loss, mentally, emotionally and financially. No professional management protocol was available. Four months of neglect made a bad situation worse. The site manager was not able to assist me in any way due to a lack of training in loss prevention and protocol. Corporate management guidelines are vague and useless to the site manager and customers. Due to the negligence and lack of interest from corporate, regional mgr., claim department and the district mgr. the damage to my personal property grew more intense as time was wasted senselessly. At the very least I expected a phone call or email to apologize and explain the plan to repair the damage to my property. November 2023, 3 lockers were damaged. My locker was crashed into by 2 cars. The door was mangled, exposing the contents of the locker to severe storm categorized weather conditions. Extreme winds and exceptionally intense rainfall invaded my locker. This created extreme damage. I had to dispose of quite a bit. The smell of human waste, and the urine, poop and rotting food was unbearable. Think for yourself - WOULD I WANT TO DO THIS - REMOVING HUMAN POOP. The locker was open to the weather for 4 months. Water damage occurs fast, which creates mold, mildew and general destruction. SMART STOP SELF STORAGES' lack of basic customer service skills and procedures cost me a substantial personal loss, mentally, emotionally and financially. No professional management was available. Four months of neglect made a bad situation worse. The site manager was not able to assist me in any way due to a lack of training, communication, guidance & support from Jacob Rodrigues. His refusal to acknowledge her plea for help & guide her in the direction of loss prevention & theft report protocol. Corporate management does not provide guidelines on theft report submission. Due to the negligence and lack of interest from corporate, regional and district management the damage to my personal property grew more intense as time was wasted. Smart Stop' district manager DISTRICT MGR. JACOB RODREGUIS was not interested in escalating this situation to the proper management or department for support and guidance. Numerous attempts to contact him went unrecognized. In calling corporate several times, asking for help, went unrecognized. Not one call was repeated. The claims department TERRI (?) did not respond to any of my requests for communication support. All requests & attempts for communication and guidance over 4 months were ignored by all levels of management. This venue will not allow me to continue my long post. Please take my warning words seriously