writing to formally express my concern regarding my recent experience at your Blossom Hill Road…read morelocation. I have been a customer with Public Storage for the past three years and have made every single payment on time. When I first rented my unit, my monthly rate was $115.00. Over time, my rent steadily increased to $242.00 per month. Whenever I inquired about the significant increases, I was told by the onsite employee, Brandi, that the higher rate was due to increased rental fees. However, when I went into the office this past weekend to notify staff that I had moved out, I overheard Brandi informing another customer that the exact same unit size was currently being offered at promotional rates between $60.00 and $115.00 per month. When I asked why I was paying $242.00 for the same unit, she laughed and told me, "The trick is to keep moving units around so the rental fee stays low." It would have been helpful--and fair--to have been informed of this option at any point over the last year or two. Instead, I continued paying significantly higher rates while promotional pricing was clearly available. This feels misleading and inconsistent, especially when some customers are made aware of strategies to reduce their costs while long-term, loyal customers are not. Additionally, I experienced ongoing customer service issues, including unanswered calls and messages, limited office availability, and office hours that are not practical for customers who work standard 9-5 schedules. I believe your company should re-evaluate how pricing transparency and customer service are handled at this location. Long-term customers who consistently pay on time should not feel penalized for their loyalty. I would appreciate a review of my account and an explanation regarding the rate discrepancies. Thank you for your time and attention to this matter. I look forward to your response.

They advertise 6am open! BS. I came at 6 no one is here I called "costumers service" they said the…read moreppl who open the door to access the units comes at 930 WTF is 3 and a half hours apart, why advertise the time if they want to show whenever they want so frustrating about this company

I am extremely satisfied with the outcome of my visit today. David had me all set up within 15…read moreminutes. It's very clean, David is very professional and I recommend this storage facility to anyone out there. Alex

I had a very disappointing experience with Trojan Storage. Less than a month after renting my unit,…read morethey doubled the technology fee. On top of that, they never clearly disclosed that a mandatory protection fee would be added to the monthly cost. The advertised price is misleading because the extra required fees significantly increase what you actually pay. Customers deserve transparency about all mandatory charges before signing up, not after they've already moved their belongings in. I would not recommend Trojan Storage based on the lack of clear communication and unexpected price increase's

I've used this facility for years the main thing that keeps it going well is the manager his name…read moreis Manny!

CAUTION! This is an excruciatingly greedy company! They will raise your rent relentlessly. In…read more2025 they started raising my rent EVERY SIX MONTHS (by $50-60)! You will receive an inane form letter claiming their costs go up just as everyone else's. Their costs do not go up like this. Greed, greed, GREED!!!

Today I had three problems that need to be solved. The last time I came with my mother who is…read morechallenged with dementia and to my surprise, I was lucky enough to get the same professional at the service desk holding the fort down that amazing person is Kolby. Colby went above and beyond as she always does to make sure my needs met and then offered even more useful and poignant tips and directives as options in my experience options are always good so I must say that Colby is more than the option she offers she's first class customer service and so to the public storage CEO I want to thank you for hiring miss Colby because it is professionals that extend their roles from service desk clerk that I don't know to Colby the awesome fun Vincent person that just happens to be able to help with these other three things first and foremost I like to say hey Kolby what's happening how's your Friday and she gives the greatest answers. She says it's gonna be as good as yours right now. And that's the Segway to offering what customers love the most value . So mow I'm living on gratitude as a result! Once again thank you public storage for hiring amazing people like Colby that will keep me coming back over and over.

Has anyone at the aborn location had their monthly bill go up on pricing 3x in a year. When I…read morestarted out there i was paying $89. 3mo.later went up to $140. 3mo. Later $189. Now my monthly bill is at $240. For 5x10 unit very small . This is ridiculous most units cost for $240. Are 10x20 or 10x30 units . I'm paying $240 foe 5x10 on aborn. Rd Never had unit go up in price 3x in a year what's up with this location no very happy right now

Today I picked up a storage 10×15 and was super pleased with it. When I arrived, Ximena attended…read moreme with excellent kindness. she explained to me very well about the storage. also at a very good price Thanks Ximena por everything your very kind I

Came here after trying to rent a storage at a different facility ( awful experience)!! Abraham was…read moreextremely patient with me and didn't mind to show me around and answer all my questions!! Thank you also to Sabrina , for all your help'. The property is well maintained and clean !!

Linda was extremely helpful with the sign up process online. I was having trouble signing up and…read moreshe took the time to walk me through the process. I was able to complete the registration process online in less than 15 minutes. Great introductory prices! I am happy I choose Bay Area Self Storage!

They are on top of it all. I called in cutting it close to closing time and man oh man. They helped…read moreme get all set up that when i showed up i was all set! 5 star service for sure. I needed the storage asap and they got it for me. Jose helped me out big time. Thanks once again! Francisco aka Victor

So far so good! I rented a unit and dropped by to get the key. Mark and Carlos were very welcoming…read moreand walked me through the facility. The place is very nice and clean. I love garage parking for moving items from the car to the unit, plus the carts and elevators make this very convenient.

In our first year at SecureSpace Storage, we have experienced several positives. The facility's…read moreproximity to our home has been a distinct advantage. The rental managers have consistently demonstrated exceptional politeness, helpfulness, and a welcoming attitude. The newer facility ensures a clean and well-maintained environment. Additionally, the indoor setting is nice if it happens to be raining. Parking has always been hassle-free, and carts are readily available for transporting our items into the unit. The convenient operating hours (6:00 AM to 10:00 PM) allow ample time for after work visits As an individual with mobility challenges, the elevators have proven to be a valuable feature. We have found that SecureSpace Storage has been transparent and fair in its pricing practices for the most part. Initially, we rented a 10x10 unit in December 2024, but our son moved home and a larger 10x20 unit was needed. The rental team promptly transferred our initial discount to the new unit, and our half-off offer remained in effect for the first two months as agreed upon. In the third month, the regular rate became applicable, but this was consistent with our prior understanding, eliminating any surprises. After four months, SecureSpace Storage informed us of a $150 increase in our rate. This unexpected change surprised us, as our experience in the Bay Area suggests that rate hikes are common after a year and typically ranged from 25% to 30%. At the time, our monthly rate was $253, making the $150 increase approximately 60%, which was a bit steep. Despite this, we decided to go ahead and pay it due to our positive experience and satisfaction with the unit. We also didn't want to take the time and effort in searching for an alternative storage facility, relocating our belongings, etc. In November, we received an email informing us that our rental rate would be increasing by 25%, resulting in a monthly increase from $403 to $503. I have started comparing our pricing to other units in the vicinity. I have identified some units where the non-discounted rents range from the high $200s to the mid $300s, and these units are comparable to ours (indoor units, elevators, roll-up doors, etc.). Interestingly, the most expensive non-discounted rate for a 10x20 unit is $351 on the SecureSpace website, $150 less than our rate increase price. At this juncture, I believe the most prudent course of action for my family is to hire someone to help us in clearing out our garage and attic, so we can store our belongings ourselves and thereby save money in the long term. Yes, I could talk to one of the managers about pricing options, but I'm not sure they'd be willing to drop us down to $351, which is what we'd ask for. I'm also concerned they'd raise the price up again after 2+ months, but I'd need to review my contract with them to make sure what their policies are. So to sum it up: For the good customer service, facility cleanliness, and convenience + 5 Stars. For the pricing/rate increases: - 2 Stars Total Review: 3 stars. If you're looking for a good facility to rent from, I would recommend Secure Space. Just be certain to ask about their rate increase policy, including frequency and percentages so you go in as an informed consumer. (Reviewer's Note: I did use Apple Writing Tools to proofread and suggest edits to this review, however the opinions expressed are entirely human generated and based on personal experience.)

It was super quick to make a reservation to lock in the special price online and come in to see the…read moreunit. I got a call back the next day and was able to schedule a visit the same day. When I called and didn't get an answer immediately, I got a call back in less than ten minutes. Phallon met me outside and was super friendly with the tour. The breakdown of pricing, payment schedule and everything else was super straight forward. You get 3 keys and one pin you HAVE to use to open and close the front gate (it turns off and on the alarm on your unit) and there a few parking spots at the front near the office. Down the street from my house so I can walk if I need to, and a nice populated area.

Be to honest, I use this place because of convenience but recently I notice there has been a lot of…read moreRats roaming the place I can hear it running across each units while I'm there and in my storage there was also rat poo everywhere. Not to mention the rent keeps increasing every year, but the quality of cleanliness keeps going down. Definitely will shop around for another storage place.