I had my storage with them for years. Predatory contracts, rapid and constant price increases. When…read morethe price increases got to be too much, I left.

Huge nightmare rip off. After calling corporate several times, I have determined Public Storage is…read morea scam. They lure you in with a rate that unreasonably continues to increase after move in. They offer NO customer service. I used two different facilities and found the same issues with both. When attempting a review of the Guess Road location, the yelp review link would not function and they don't list the location here for obvious reasons. Guess Road had several problems not even worthy of my time to discuss-security, homeless, drug use, etc. I hope this will save others from wasting their time and money. And after moving out, they refuse to return any prepaid fees. Disgraceful, greedy corporation. Never again.

I had one day to pay before a late fee was added. I went online to pay but the website was broken…read more Customer service said they were fixing it. So I asked the manager for a refund of the late fee and he said no. What! Foul on the play. The late fee was their fault not mine. Payment failed through NO fault of mine. So why cant u return late fee? They knew website was not working Thats fuc up. Lets b clear I attempted to pay b4 the late fee was added . No refund because manger was being Greedy

Lied about their prices, refused to honor the price that they confirmed 3 times on the phone,…read morewasted my time and money

Updated review. Initially, my experience was good. The office was very helpful in getting me set up…read morewith a parking spot. Unfortunately, some things happened over the course of the following year that left me extremely dissatisfied. 1) The cost of my parking space doubled over my time there - owing to periodic "regional cost evaluations" - with $20 per month increases every couple of months. For what I don't know. 2) They pulled a stunt where they tried to slam on unnecessary supplemental insurance to my monthly charges. - First it was due to my 6 month policy renewal. It honestly did not occur to me to share new details, but they also did not make the requirement known until the day of expiration and then went ahead and added the supplemental insurance anyway without even offering a chance to rectify the situation. I feel the business could be more organized and flexible. Most people have their insurance and other bills on auto renewal and don't think about things like this. It is obviously done at the last minute and slammed on thinking the customer will not notice since the bill is auto payment - After sorting this matter out, they added the charges back again a few days later. This time it was allegedly for "an audit". After explaining to the office staff that they had already received and acknowledged the required insurance details, it was stated that they needed the entire declarations statement from my policy. This includes coverage details for property that does not pertain to my business relationship at all with Prime Storage. At the time I was caring for a sick pet with cancer, so I did not fight the battle and just gave it to them. Again the matter was sorted out with office staff and I thought that would be the end of it. - Then some time later, the charges appeared again. This time it was due to the manager allegedly "accidentally adding them" following the audit. So another conversation with the office later, the matter is supposedly sorted out again. - Finally, most recently the stunt with insurance started all over again with zero notice for requirements to update policy information before slamming in supplemental insurance. 3) The property is shaded, and during the recent snow and ice storm in January they did not do anything at all to treat or clear the main road going into the property. After a few days of melt / freeze, the snow had compacted to a sheet of ice making it extremely dangerous to enter and leave the property via the steep driveway. This was so bad, in fact, that while I was there returning my vehicle I saw another customer spreading ice melt trying to clear the driveway. I could barely enter and leave myself, and the possibility of an accident was very high as a result of this negligence.

Best storage place by far,was truly put to the test while, and a big thank you to the staff!!!…read moreFelix M.

If I could give less than one star, I would! We have been using them for almost a year. The walls…read morein my unit are wet and many of my items have mold on them now. And everything that was in that large climate controlled unit are exposed to mold spores. I have to now wipe and clean everything. my unit has lacked climate control many times and after repeated calls, no one returned my call. When the climate control was repaired one of the times, I did get a phone call from someone telling me that the heat was turned on by accident! When I explained to her the issues I was having in my unit with mold and dampness and that boxes were collapsing because of it, she told me that does not happen to cardboard boxes and she told me I was an ungrateful customer and she hung up on me. That lady needs an education! Do not use public storage! Even the local property manager does not call you back. It should be the property manager's job to check and be sure that the AC unit is working every single day for those they are collecting money on climate controlled rentals.

I have mixed feelings about Public Storage in Raleigh (Glenwood Ave). The first meeting was great…read morewith a price of about $150 per month for a 20 x 10 feet climate controlled box. Space was clean and easy to access. Quickly the price was bumped to $250 a month (after the 6 months of honeymoon). 3 Months later another bump to $330 per month. That is a $180 increase in 9 months (December 2024 to September 2025). I just wish my income would follow the same trends. Clearly, they don't want you to stay and will squeeze you until you leave. That is too bad as I am storing mostly books and Models that will not rot or attract any pests. When I move out, I wish them someone who will store nasty and dirty stuff. They truly deserve it.

I love these guys. They are great to do business with. They've spent a lot of money on good…read moresecurity so you can feel good about leaving expensive boats, RV's or vehicles. There's great lighting, plenty of cameras and computer tracking for every person who comes in 24-7, 365. If this facility is located in the area you're interested in, there's nowhere else to go. You won't beat these people or this facility.

no way I'd go back to this place, poor security, a paranoid, angry manager, do yourself a favor and…read morelook elsewhere, yes it's cheap but you get what you pay for! Renting here was the worst experience in business we've had in 40 years. Stuff stolen, manager always texting and or calling us about trivial stuff, stay away!

I called the number listed on the web site, I waited 20 minutes and no answer. So i decided to…read moredrive over to the storage area. I went in to look at a 8x10 and 10x10. I wanted to rent the areas , but I wanted to see them first. The lady at the desk said she was not able to show them. A few other customers before me walked out also. I said I want to see the size and secure one today. She said she did not have access???? Come on ..... if you work there you should have access . If they are having problems of an employee not having access what about the clients that want to get in to their storage area and are not able to gain access ? On to the next place. More than one storage places here. Very disappointed. How can you do business this way.

Storage is storage right ? Well, I have been pleasantly surprised with my 1st-time experience…read more Starting with the several different sales and staff I have interacted with and the convenience & cleanliness of the facility. I would recommend for sure.

I searched many storage companies around the area, the Extra Space Storage is the best. Always…read morehave someone in the office to answer questions. Lotus Gadd is very professional and friendly.

Returning customer... so glad ESS is just around the corner. There have several upgrades from 3…read moreyears ago, use of technology, offering insurance coverage now, JORDAN HAWKINS provided the best customer service and storage rental experience!! The team was most supportive and responsive. Facility and my storage space are well kept. I am glad I returned.

This has been the worst storage unit company and especially this location that my wife and I have…read moreever needed to deal with. We have used multiple storage companies throughout various States while serving in the military and government contracting in the last 35 years. Do not use!! * Your unit gets your lock cut off and storage lock is put on when/if your payment doesn't post by day 5 into your billing cycle. * Some young kid is managing office with no clue on life. * There are only 4 carts available to load and carry items to and fro vehicle to storage unit. If needed on weekends forget it!! * 4 payment increases within a 12 month period and services had no upgrades from day one until we vacated the unit. This is the worst storage unit EVER ... EVER !!

Everytime I'm in need of a storage unit, this place gives the best service and the best rates,…read moreShoutout to Gary Cogliati this man knows what he's doing. Couldn't have asked for a smoother transition getting a storage unit. I got my 8x10 best needed for amount of items, call up Gary He's the guy for sure.