I'm in the military waiting on orders to head to advanced training when I signed this lease…read more SmartStop, after three months, decided it would be best to increase my rate 2.5x what it currently is. They sent a letter to the address on file which was forwarded to me notifying me of the major rate increase. Not once was it mentioned that this was a "promotional rate" which they told me in the letter. Not once did they mention my rate was going to receive a severe rate increase after only three months. Mind you, they require that you get insurance on the unit which is a minimum of $12 per month. I'm having to make a trip to move out of this unit as it's far too expensive for me to continue using especially as they told me the rate can continue to increase based on the "market."

Excellent customer service (love Trey!) and clean & safe storage. I have had my stuff there for…read moremore years than I want to admit. Def would use SmartStop Self Storage of Cary again!

We've stored stuff here for 15 years and have been very happy with the service. Yesterday, I forgot…read moreour code, and Chris was extremely helpful! I felt I got the service I needed AND he went through the protocols to ensure I wasn't a crazy rando person trying to steal stuff. Above and beyond service. I felt helped quickly, AND I feel my stuff is safe. I HIGHly recommend!

James and Kyara for the win!! I shopped around for storage places in the area and these two have…read morewinning attitudes and totally professional behavior, which won me over to become a customer there. You can go to a lot of storage places having said that the people make such a huge difference. They talked me through every detail and made my experience super smooth and easy. They are a credit to Storage King, and the facility and location are solid too.

Slate Storage is located off Six Forks road. My boyfriend and I came in today looking for a storage…read moreunit. We were helped by Inga, she was amazing! Excellent customer service. She answered all of our questions. She also offered us coffee and tea, so sweet! This storage unit is climate controlled and well lit. Codes are needed in order to enter the facility, which is nice for a safety reasons. The facility is clean and has both dolleys and large service elevators too assist in the moving process. Another great feature to the facility- plenty of bathrooms!

The management is very helpful. They try hard to fit your needs of size, location and configuration.read more

Chatharidge Self Storage is nothing fancy, but it's the cheapest storage near downtown Chapel Hill…read more It's family owned and the woman who rents out the units is incredibly friendly and helpful. Everything looks very secure, the storage units are gated and you need a special password to get in. I've had stuff stored here for about a year and it's just how I left it. I would definitely recommend this as a storage facility, the only negative is that it's not the closest to the college campus, but if you have a car or a truck it's not a big deal at all.

We live in Chapel Hill and needed a storage unit for a major renovation. We didn't know the number…read moreof months we needed. In the end, we had two storage units for 11 months. Without asking, they gave me a discount on the second unit and never a moment of hassle when I gave them less than two week's notice on moving out. Access is via a gate with a personal code and open during times convenient to us. With the unit being 8 minutes from Chapel Hill it is safe to say we lived out of those units for those 11 months. Convenient space with lovely people running it. Highly recommend!!

This has been the worst storage unit company and especially this location that my wife and I have…read moreever needed to deal with. We have used multiple storage companies throughout various States while serving in the military and government contracting in the last 35 years. Do not use!! * Your unit gets your lock cut off and storage lock is put on when/if your payment doesn't post by day 5 into your billing cycle. * Some young kid is managing office with no clue on life. * There are only 4 carts available to load and carry items to and fro vehicle to storage unit. If needed on weekends forget it!! * 4 payment increases within a 12 month period and services had no upgrades from day one until we vacated the unit. This is the worst storage unit EVER ... EVER !!

Everytime I'm in need of a storage unit, this place gives the best service and the best rates,…read moreShoutout to Gary Cogliati this man knows what he's doing. Couldn't have asked for a smoother transition getting a storage unit. I got my 8x10 best needed for amount of items, call up Gary He's the guy for sure.

We stored household furnishing at the 6441 Westgate Road location for 3 months due to construction…read moredelays. When we picked up our items, things had water stains and/or were still wet. Items were covered with mouse droppings and cockroach droppings. We opened everything in the driveway of our new home because they were infested with roaches. We washed/sanitized the things that were washable before bringing them indoors but many items went straight into the builder's dumpster. When I closed my account, I went back to the unit and took photos of the wet floor and all the mouse/roach droppings. Totally disgusting.

I need to give a shoutout to Mayo he was very helpful when the hinge to the unit needed to be…read morerepaired.

Update on review from 1/20/22. It just keeps great. We realized we needed more space and it was…read moreeasy to do and Natalie was amazing at getting us set up with a unit very close to the first one. I can't say anything negative at all. Highly recommend.

I had my storage with them for years. Predatory contracts, rapid and constant price increases. When…read morethe price increases got to be too much, I left.

Went here after a bad experience with another storage facility. They didn't have any drive up units…read moreso I left. But the service I received was great. The facility looks well maintained. The rates differ based on convenience (ground floor costs more than 3rd floor) which seems reasonable. They even recommended where I might be able to go to get another unit.

Let me begin with the storage is nice, clean and easy to access. The staff was easy to work with…read moreand prices were good. So I give the storage unit itself a five star. Now let's talk about the moving company that they offer which is associated with their company that they contract out. I give them a one star. They had 4 movers come with the company moving truck to move us out of our home and did a horrible job they definitely messed up a lot of her furniture more than what we thought and we did not know a lot of it was messed up until we took it out of storage 6 months later. They put a hole in our ceiling at our old house that they did come back and patched up but told us that we needed to paint it. They did some other damage as well and did ask how they could repair it but only patched the work up. We were told by many people we would only need 1 large storage unit and needed 1.5. I would not recommend using their moving people unless you have only a few things. When we moved out of there, we used professionals and they laughed at their packing job in our storage unit. So not only did a lot of stuff get damaged but we spent more money for 6 months on having an additional unity. So annoyed!