I got a message that I have moved out of the storage unit which I have not, unable to get any one…read moreon the phon. I do phone chat and told to stand by someone will reach out. No one has and yes it's Sunday but the fact I have not moved out of this unit and it appears it been removed from my account. Is insane that not even an email saying what is going on. However the fees go up every few months. This is not first time I have issues. As I have paid monthly and on time.

Very helpful staff onsite and very clean facility - I'm very pleased! I highly recommend.read more

Not at all happy with this place after being here 1.5 years. Every 6 months, they try to raise the…read moremonthly rent by at least 30% with 30 days notice. They have done this three times to me now. The lights are motion activated and on a timer, so when I am in my unit all of a sudden the lights cut out when I am waist deep in boxes and can not safely make it back to the hallways to reactivate the lights. I have a large unit, so I have to go up and down two different hallways to turn the lights on. In between the safety issue and the constantly rising rental fees, I am about done with this place. I also start getting emails and text messages asking for the rental payment a week before it is due. Do yourself a favor a just go somewhere else.

I have been with Extra Space Storage since October last year and NO I don't agree with the rise in…read moreprice from 4 months to 6 months, it is ridiculous. Allen has adjusted my rent twice since I have been there. The ONLY reasons why I give them an 5 star is because of Allen. Allen seems to be very concern when you think about moving out because of the increase in rent. He will try his best to help reduce the cost to satisfy the customer. It's always kept clean where my unit is located. I appreciate you Allen for your support. Anita

This is a great place. It's close to here we live. We were able to snag one of the sought after…read moreINDOOR spaces. I made the reservation online. It was easy. I found that our homeowners insurance covered storage bldgs so I stopped in to cancel their (mandatory) policy. It was quick and easy and my monthly payment dropped quite a bit. The area is clean and easy to access.

Public Storage is the perfect place when you need to relocate and don't have a home yet ! Everybody…read morewas very helpful and the directions they gave were easily followed .

I searched many storage companies around the area, the Extra Space Storage is the best. Always…read morehave someone in the office to answer questions. Lotus Gadd is very professional and friendly.

Returning customer... so glad ESS is just around the corner. There have several upgrades from 3…read moreyears ago, use of technology, offering insurance coverage now, JORDAN HAWKINS provided the best customer service and storage rental experience!! The team was most supportive and responsive. Facility and my storage space are well kept. I am glad I returned.

I stored items there for some time. Highly recommend this location as well as Michael and the team…read more I would still be using this location if I was still in the area.

The staff at this facility were incredibly helpful! As soon as I booked the unit, they called and…read morechecked to see if I had questions or concerns! I only needed the storage for about a month as I was moving, and they were helping to save me money and time at every step! Any time I walked into the office they had a smile on their face and were happy to help and answer any questions I had! They also have a truck to rent to help move stuff into the storage unit that was a way better price than any other truck rental company. I had a wonderful experience here, and definitely recommend. I had a first floor, interior 5x10 unit. It was a clean and well maintained, and a reasonable price.

Dropping this down to a 1-star. Customer support takes 5-10 minutes between responses in the chat,…read morebut gave me less than a minute to respond before kicking me out of the chat.

What started as an affordable rate nearly doubled in just a few months. Rent was raised almost…read moreevery 30 days with no certified letters or proper notice, and extra fees were added without explanation. Don't be fooled by their courtesy when you move in--it disappears once they have your property. Such a disappointment, because I've used them in the past and never had this kind of experience. Complaints go unanswered, and the entire process feels predatory. Be cautious--what you sign for is not what you end up paying.