Dre helped me with my storage unit. He was helpful and quick to my questions. Need more workers…read morelike him.

Worst storage space I've ever dealt with. This is not my first time dealing with Extra Space…read moreStorage, for those who don't know, their MO is they raise your price after the first month *or* end of whenever your promotional period is over. Raising prices like this is not unusual for storage spaces, however ESS has done it every single time with the 3 different locations I have used them across 3 states. Did my sign up online and got a good rate if I prepaid 3 months, now I knew they would raise it after that period, however usually they up it via a letter, you call and talk to them and negotiate to somewhere in the middle. This time I got a notice saying my rate would DOUBLE... I called, expecting the usual song and dance and firmly explained me being upset for the huge increase, he told me their price was still way below market value, this was not true, I had looked at multiple local places and their price was on the high end of market value, but by no means far below it. Guy on the phone just told me we had nothing to talk about if I thought the price was high, no attempt to say we could try to lower the price, just claiming it was well below market value. He basically hung up on me... Now I was coming in a little hot, but I'm not an aggressive person, but even my most firm is not that harsh. Been in a new place for a few months now, significantly lower, they haven't raised my rent, easier location to get in and out of, and my space has a light inside it. I knew what I was getting into with another ESS, but the fact that this guy could not have cared less about keeping my business and was either wildly misinformed, or straight up lying about what local rates are is just nuts. Stay. Away.

We've stored stuff here for 15 years and have been very happy with the service. Yesterday, I forgot…read moreour code, and Chris was extremely helpful! I felt I got the service I needed AND he went through the protocols to ensure I wasn't a crazy rando person trying to steal stuff. Above and beyond service. I felt helped quickly, AND I feel my stuff is safe. I HIGHly recommend!

James and Kyara for the win!! I shopped around for storage places in the area and these two have…read morewinning attitudes and totally professional behavior, which won me over to become a customer there. You can go to a lot of storage places having said that the people make such a huge difference. They talked me through every detail and made my experience super smooth and easy. They are a credit to Storage King, and the facility and location are solid too.

Cameras everywhere Iove it! Staff so nice immediately came to help when at first I could not close…read moreor open my unit the first few times. I love love using them.

Great service. Was given complete instructions of how everything works. Walked with me to the gate.read more

I would not recommend anyone to use this company. They moved very slow and I had to instruct them…read morehow to pack the truck we provided and had to strap it in myself. Also by the end it was roughly 300$ more than what I was quoted for and I helped move stuff because they were moving slow. It came out to roughly $700 to move one room.

It was so easy! The team was great for packing and moving. Fast and professional. I would recommend!read more

They took two full days to make the move. They originally gave estimate for one day but we ended up…read morepaying more than estimate. It caused us some inconvenience when they said they won't be able to unload and unpack same day. So we spent the night without any furniture, clothes, or anything for the kitchen. As it was all stored overnight in their truck. The crew of 6 were friendly, did their work and hustled. They were responsive to our needs and always polite. We appreciated that. However what didn't work well for us is that we lost a cabinet in the move that they dropped and it got damaged! Post the move we also spotted a few prominent damages to our furniture like a full chip off our brand new mango wood breakfast table, a rip near the leg of our living room loveseat. Chips off night stands. And skid marks near the door trimming and hardwood Floors. The prominent one was the sliding door new closet cabinet that we just cannot use because of the crack and breakage at the top and back entirely. They need to take better care with the move especially when the crew changes hands to finish the job. And if you're considering them make sure you double check and verify how long will it take and cost upfront. We were told one thing and what ended up happening was different.

I hired All My Sons Moving because my son had used them and had a good experience. I had a much…read moredifferent one. Live & learn I guess. I wish I had read the Yelp reviews first. When I called and booked, I gave a description of what I had for furniture (2 beds, 2 tvs, couch, coffee table, 2 end tables, a small desk and boxes & bins. I was told that it sounded like It would be a couple hour move. The distance between locations is only three minutes. They arrived at my prior address at 8:30, and got started at 8:45. They did not finish unloading at the new address until 3:30. The two guys were nice enough, but I should have known from the minute they started, that there would be issues. One of the guys was complaining right off the bat about his job, his boss, etc. And would also just start conversations instead of loading up the truck. The other guy, had a bad back. So I can understand going a little slow, but how does that become my issue and having to pay more because they were going slow? They didn't seem to start picking up the pace Until I started to ask how much longer they were going to be. Another thing, one of them used the bathroom and didn't even flush. And a bigger issue, Was that I had a stepstool go missing. It was with all of the stuff to be loaded onto the truck, and it never made it to my new address. Which is really disappointing. I did end up tipping both of them, because it was hot, but honestly, I kind of regret that. The move cost me $1300. I will never recommend this company. This move should've taken half the time that it did. Really disappointed. Never again.

Scheduled a hitch to be installed. Drove 30 minutes. Right on time. The worker at the desk said…read morethe tech isn't in until Monday. She was very nice but clearly nothing she could do about it. Won't bother making an appointment there again.

I had a terrible experience renting a truck from U-Haul for a one-way move from Raleigh to…read moreKissimmee and the condition of the truck was completely unacceptable. Shortly after picking up the vehicle, I discovered the radiator reservoir hose was broken, which forced me to stop and repair it myself just to safely continue the trip. A rental truck intended for a long interstate drive should never leave the lot with an issue like that. The steering wheel was not straight, indicating a possible alignment issue, and the front left wheel bearing was leaking lubrication, which caused constant noise and made me question the safety of the truck for such a long drive. Even worse, the cargo box leaked during rain, allowing water to get inside the truck and soak several of my moving boxes. Among the items damaged were law school books that cost approximately $200+ each, along with other personal belongings.Between the mechanical issues, safety concerns, and property damage caused by a leaking cargo area, this rental created significant stress and financial loss during my move. I am extremely disappointed that a truck in this condition was rented out for a long-distance trip. I hope U-Haul takes responsibility for the damages to my belongings and the condition of the vehicle.

Brandon is the manager here and he is top notch. He went out of his way to make sure I was…read moresatisfied. The facility is clean with true climate control. I also like the covered entry.

It's now been a year that I called Life Storage (now renamed to Extra Space Storage) and spoke with…read moreBrandon about my needs. He's been there for me every step of the way and continues to provide amazing customer service. 11/26/2024 Update: I just moved my stuff out of storage in an effort to finally get rid of most of it. Getting stuff in and out of this facility is a breeze. They have 2 elevators and an actual covered parking garage. Leaving is bittersweet, because I've enjoyed my interactions with Brandon. Brandon is what makes this storage facility special. You can absolutely depend on him. I know I'll be back one day.

I had purchased a storage unit at AMPLE STORAGE in APEX,NC for a couple of years and never had one…read moreproblem. The office staff representative Ms Betty is 'GREAT!' I truly look forward to see and talking with Betty. Very personable, professional, and very helpful. I like that they spray to help keep bugs out of your stored belongings.

I moved out of my house in July 2020, so I needed somewhere to keep my things before I found my…read morenext apartment because, due to COVID, I had been laid off and staying with my family in Greensboro to save some money. Ample Storage Center is SUPER close to my old house and by I-40 so it was SUPER convenient having to go back and forth moving everything in. My boyfriend took care of all of the paperwork and setting up the storage unit but I helped move the things in. The cost of the unit was $35 a month which is reasonable but for some reason, we got charged $55 for our last month. Mind you, we had one of (if not the) smallest A/C units available on an upper level. The property itself seemed pretty new, clean, and well taken care of. There is a gate with a #### passcode, security cameras all around, and the facility (inside and outside) is well lit. They have hand trucks and hand carts inside the facility which helped speed up the moving process a lot and the elevator is really large so moving big things is a breeze. Fast forward a couple of months later, and I got a new job. The time finally came to house-hunt and retrieve my items from the storage unit. As we emptied our unit, and to our dismay, we noticed that several (!!) of our belongings had sustained some sort of water damage while they were stored here. Including a one-of-a-kind poster, some documents, a mattress, pillows, etc. I wish I had itemized all of the items that had been damaged because this was definitely upsetting to me. We cancelled our account with Ample Storage in September 2020 because we had no use for it anymore. One downside is that our unit's rent for the following month came out the day before we needed to take everything out so we paid for an extra month to store nothing - but that was no one's fault. Overall, this isn't a terrible option and I did feel safe going to, and leaving from the facility. I am pretty upset about the damaged items, though, since we had to throw some things away. I probably wouldn't recommend this business because of that reason. Who would want to store their things somewhere where they'll become damaged?!