Great experience. I needed this on the fly and for only a month but the location is great,…read moreeveryone I dealt with was great and accommodating. The price was the best I could find. I was not a customer long enough to leave 5 stars and gate access is only from 7 a.m. to 8p.m. I would use them again if I needed storage.

DO NOT SIGN UNTIL YOU READ!!!! Absolutely one of the worst customer service storage experiences…read moreI've ever had. We rented 2 units for a few months while we sold our house and moved. Everything seemed ok at first but then we started having issues. No one would be in the office at opening time. When the phone was answered the gentleman and/or sometimes older sounding lady had no idea what was going on or how to charge a credit card or change payment. We rented the truck and the same frazzled strange man helped us. He would not move the truck out or put it back into the small place where it is parked. He was unsure how to handle the billing. We left with no paperwork and nothing saying a transaction had occurred. When we did our final move out we noticed that water had leaked, I think gushed is a more appropriate term, in the corner of one of the units. In that corner was all the family photos, scrap books, keep sakes, collectible magazines and a box of high quality winter wool socks and some underwear. The frazzled, strange guy who was there said he would take photos, call the manager and let him know and he was sure they would "do something" for us. We left the moldy, mildewed mess in the unit and waited for a call the next day. No phone call. We drove over and spoke to the manager Ralph. He was rude, dismissive and just plain ugly. He refused to even listen, much less help. We had to go into the office several times to speak with him because he would just walk away while yelling. He said he had not been informed about the situation. However, he let slip that he had seen the photos the owner/employee had taken the day before. He not only did all these things but he then takes our code out of the system. We paid for a full month of service. If I want to check to make sure everything is out of the unit, now I can't. So not only did all this happen but he shorted us a day without a refund. So we lost very personal, irreplaceable memories and Ralph could care less. This could be the worst place ever to store your things. Either the unit leaked during one of the heavy July thunderstorms or when Jimmy's Minis cleaned out the gutters in June water got in. We were not asking for anything crazy in recompense. The way we were treated is just ridiculous. We don't want others to go through this. Ralph went from friendly to rabid dog status in a snap. We had wanted to support local business but it looks like the big storage corporations are just more reliable. We won't make the same mistake again and we hope you don't either. And I'm hoping the owners read this as well. The manager told us never to in on Wednesday because the guy who worked that day was incompetent. He was not even allowed a password or access to the computer system. What kind of business is this guy running. And then to talk about an employee like that. Hopefully the family who owns this business will do some house cleaning.

When our daughter graduated from Campbell University we needed to find a storage unit. I called a…read morefew places and the owners here were just so great we decided to rent from them. The units are so clean ... we were beyond impressed. The owners live onsite and are very available should you have issues. This past weekend we moved our stuff out. Again, it went great....The locker was so clean, hardly any dust on anything. We had a mattress set and it had no dampness or mildew of any kind. I cannot reccommend this place enough!!!

I had to store a bunch of boxed items for a while, and this facility was less than 10 minutes from…read moremy house. I ended up getting a 6' X 10' climate controlled space. The indoor part of the facility used to be a supermarket or department store, so it is quite large. The whole place is clean, well lit, and the air conditioning is better than I expected. Nicely cool in the summer, and comfortably warm in the winter. My unit was on the end, right near the curbside door, but I noticed looking down the aisles that they are very wide, if you wanted to access your unit while the tenant across did the same, there would be no problem. The roll-up door worked smoothly, and the built-in lock eliminates having to buy or supply a padlock. There are always plenty of flatbed carts available. Not 24 hour access, but you can get in 7:30 am to 10 pm every day, holidays included. Office staff very friendly and helpful, and the managers live onsite. Even when the office was closed, a few times when I went to my unit, I saw one of the managers, so they don't close up the office and disappear. Although I didn't have a need for it, I noticed they have plenty of room for outside storage (like vehicles & equipment) and again, it is clean and well organized. If I ever need storage again, I will definitely return here.

Great experience from beginning to end! Dylan kept us updated with the process and was very…read moreresponsive and accommodating to our needs. Great communication throughout the process and came to assist with the move to keep the process flowing smoothly. Movers were very friendly and very good at their job. They didn't skimp on anything! I especially liked how they covered the floors with cloth and used plastic mattress covers to keep our mattresses clean! Furniture looked great after the move and movers were even early to unload the next day. The movers went above and beyond by tightening some legs on a table that were loose before loading it. Highly recommend them for moving! Prices are very reasonable as well.

Chris and Dylan were extremely diligent on keeping in touch prior to the actual move in date! Dylan…read morealso touched base twice the day of move in to see how things were going. Dimitri called to let me know they were on their way. It was a 2 man crew with a 26' Truck. I didn't have enough stuff to fill it but they had tie downs to keep the items from moving around while in transport. This is the first time I used movers and I didn't think that I had that much stuff to warrant it taking a while to load the truck. The only reason I am giving it 4 instead of 5 stars is because It took almost two hours to get the truck loaded. Unfortunately, the younger gentleman, Shawn... I believe was his name, did most of the work. I helped as I could. They did take care to wrap up the fragile and bulky furniture. They also helped me set up my bed frame and dresser so I didn't have to move it by myself. The gentlemen were very nice and friendly! Their deal was a great opportunity and saved me a lot overall. The other places I called quoted well over 400$ for a 1b/1b apartment.

I called the number listed on the web site, I waited 20 minutes and no answer. So i decided to…read moredrive over to the storage area. I went in to look at a 8x10 and 10x10. I wanted to rent the areas , but I wanted to see them first. The lady at the desk said she was not able to show them. A few other customers before me walked out also. I said I want to see the size and secure one today. She said she did not have access???? Come on ..... if you work there you should have access . If they are having problems of an employee not having access what about the clients that want to get in to their storage area and are not able to gain access ? On to the next place. More than one storage places here. Very disappointed. How can you do business this way.

Storage is storage right ? Well, I have been pleasantly surprised with my 1st-time experience…read more Starting with the several different sales and staff I have interacted with and the convenience & cleanliness of the facility. I would recommend for sure.

Chatharidge Self Storage is nothing fancy, but it's the cheapest storage near downtown Chapel Hill…read more It's family owned and the woman who rents out the units is incredibly friendly and helpful. Everything looks very secure, the storage units are gated and you need a special password to get in. I've had stuff stored here for about a year and it's just how I left it. I would definitely recommend this as a storage facility, the only negative is that it's not the closest to the college campus, but if you have a car or a truck it's not a big deal at all.

We live in Chapel Hill and needed a storage unit for a major renovation. We didn't know the number…read moreof months we needed. In the end, we had two storage units for 11 months. Without asking, they gave me a discount on the second unit and never a moment of hassle when I gave them less than two week's notice on moving out. Access is via a gate with a personal code and open during times convenient to us. With the unit being 8 minutes from Chapel Hill it is safe to say we lived out of those units for those 11 months. Convenient space with lovely people running it. Highly recommend!!

I stored items there for some time. Highly recommend this location as well as Michael and the team…read more I would still be using this location if I was still in the area.

The staff at this facility were incredibly helpful! As soon as I booked the unit, they called and…read morechecked to see if I had questions or concerns! I only needed the storage for about a month as I was moving, and they were helping to save me money and time at every step! Any time I walked into the office they had a smile on their face and were happy to help and answer any questions I had! They also have a truck to rent to help move stuff into the storage unit that was a way better price than any other truck rental company. I had a wonderful experience here, and definitely recommend. I had a first floor, interior 5x10 unit. It was a clean and well maintained, and a reasonable price.

I store my motorcycle here it is safe ,clean , convenient, and you have 24 hour access, staff is…read morefriendly too.

When my husband and I loved to a new apartment that was already furnished we needed a unit to store…read moreour old stuff until we could sell it. They were so nice and they found us the perfect unit to fit everything in there until it was all gone! If I ever need anything stored in the future I am definitely going back to the Brentwood location!!!