I walked in behind a line of people & waited patiently for my turn. When I get to the front of the…read moreline, a gentleman walks into the store and stands behind me waiting for his turn. The male worker- who saw me waiting but ignored making eye contact with me multiple times (which was odd but red flag #1)- called the gentleman who JUST walked into the store, in line behind me, to the counter to be served. Completely ignored me, blatantly. It was obnoxiously disrespectful. I left the store quietly after realizing what just happened, unsure why, and headed to another UPS location I know has better service. I only came to this location because it was closer to where I was prior, but I will never be returning to this location again. As a black woman and the only individual who looked like me in this store this whole time- this was very disgusting to experience while everyone else was served in order, with smiles- until I got to the counter.??? Very disrespectful and disappointing. This place needs to be shut down this coming year. Bye bye.

Service. There are other shipping outlets to use. I walk away from poor service. Literally the…read moreassociates hate to help customers.

Very nice store. Fully staffed efficient operation. Notary services available. Good parking.read more

This is a fine place. If you are just dropping off an Amazon package but get a receipt! This is not…read morea good place to get a mailbox, or to ship a package, or to get anything printed you will be overcharged grossly. Additionally, their notification system, and tracking system for your incoming mail for your business is not reliable and for the cost to use this as your business address, many times they cannot find your packages or mail. There are a lot of other choices, do yourself a huge favor and pick one of them instead.

I do buy things in the store from time to time. Store is clean and organized. However, the…read moreAfrican-American female employee that wears glasses with her hair, always pulled back in a bun with the inch and a half long nails, has zero professionalism. You can say hi to her. She does not say hi back does not make eye contact with you. Moves with zero momentum at her own speed every single time. I am returning Amazon packages if you don't like your job, please find something else to do.

I went into the Staples in Fuquay after 5pm on 11/20/25 to purchase a computer. I found the one I…read morewanted and asked the kid if they had it in stock. He said yes, retrieved it for me and brought it to his counter to ring me up. I asked him if it's cheaper on sale during the holiday or if I find a different one on sale next week that I may want instead will they refund the price difference or can I return it unopened for a refund/ exchange. He said yes as long as it was within the 14 day return policy window. A few days later, the same computer was on sale and in stock for $30 less than it was when I purchased it. So, my wife and I took the receipt back to the store on 11/26/25 around 6:45 pm to get refunded per what the kid previously told me and what is stated in the terms of the store return policy on the Staples website. The same kid was working that day and refused to do the price match. he basically called me a liar and said that he did not make any statements about a price match several days earlier when I purchased the computer from him. I told him that I could just bring the computer I had purchased back and return it for a refund and then just purchase the same model computer again for $30 less. He basically told me that if I wanted to return it or try and get a price match refund, I needed to talk to the general manager who wasn't at the store, but, he couldn't tell me what days or times the general manager would be present in the store for me to discuss it with him or return the computer. If I knew they weren't going to honor their own policies, I would have just gone to Best Buy and purchased the same or better computer for the same price.

This is the closest location to my home, so I've come here a few times over the past month…read more Parking is a BEAST, so be prepared to have to park across the street in the Walmart parking lot if nothing is available in front of the store. Once you're able to get inside, you should be met by friendly and helpful staff like I was. The store is always organized, clean, & tidy when I go. The staff has always answered my questions and got me in and out quickly. I recommend this store.

I go here a lot because its an Amazon return drop off. I mean these people are patient and kind…read moreand really nice. It's impressive.

I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

Excellent service. Second to none. Polite staff. Definitely will recommend to friends. Best mailing…read moreexperience. Dyuti was great help. Amita Desai

Best UPS Store location in the Tri!!!…read more The staff is knowledgeable, patient and friendly! I do 90 percent of my non-food shopping online and inevitably have returns. Rather than rolling their eyes and huffing these folks actually care. Steve is the best of the good.; he has always been super pleasant and prompt.

I came in with some packages and was out in 5 minutes. Steve was quick and friendly! Very helpful…read moretoo

I rarely go to staples, of course it is the closest amazing return center so I go there for that!…read moreThe customer service really depends some employees are good others are very unhelpful! When you go in to buy school supplies generally I never have to ask for assistance.

Quick service & details about the project I needed to have done. Michael was very helpful in…read moreexplaining how the order of operations works for the technical issues I had with my laptop and desktop computer. I didn't feel overwhelmed by the amount of information he provided because he allowed me to interject with any questions that I had during our conversation. Which was good for both of us to have clarification on what to expect as the end goal . My printout was easy to read due to our in-depth communication therefore all I had to do was agree & sign and I was on my way to my next appointment. Great place to go for tuneup or computer viruses that needs to be removed professionally and promptly. Personal service gave me peace of mind. As the customer I felt he listened to my concerns and felt confident he could fix the issue and lift some of my burdens. Everything went well.

Excellent service by Yolanda today at UPS Carrboro NC Prompt…read morecurious service I always bring my shipping to this location

Matthew was kind, efficient, and helpful. It was a great experience with a great employee!read more

Bad queue management, signs. Made me wait in several lines before directing me to where I needed to…read morego for a return.

I only come to Staples to return Amazon things. They offer a coupon for me to buy things and I use…read morethe colorful laser printed coupon for note paper. Their prices for a single notebook for 19.00 or a roll of packing tape of 9.00 just makes me ache. I breakdown and go to Walmart for that stuff. The guy at the Amazon check-ins is friendly but today the guy who fake "hello and have a nice day" 'd me while looking down at my hands to see if I was stealing made me want to thump him. I had my gloves and keys thank you very flecking much. Why the H E double hockey sticks would I walk out blatantly with things in my hand that I did not pay for. I'd think criminals have better sense than that anyway. Besides the point...profile much? I'll go back to Whole foods or UPS for my drop offs next time.

We were needing a notary for our closing documents and then Geraldine stepped right up and took…read morecare of us. She was thorough patient and very kind to us as we were under stress to get our documents expressed overnight. I would highly recommend Recommend using Geraldine if you're visiting the UPS store in Apex North Carolina.

Multiple people in line, not one employee to be found... magically they both come out of the back…read moreat the same time, that's odd. Terrible customer interface, they look like they'd rather not be there. Will drive to the next UPS store just to avoid this lack luster experience. Hire some folks who actually care.