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The UPS Store

3.0 (41 reviews)
Closed 8:00 am - 6:30 pm
Updated a few days ago

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Receipt showing the item was to be picked up at the UPS store for free.

This store (Ninth St) charges $5 hold fees for packages, even if they are FREE UPS STORE PICKUP! Avoid! Use the Meadowmont (Chapel Hill) or Apex location. Even if your order receipt says free shipping to UPS store, this particular store charges a $5 hold fee regardless of the size of the package. Calling to complain means being interrupted and told that this is a franchisee so they can do whatever they want. The cashiers will not ask for verification that the item was listed as free UPS store pickup, they will just charge you the $5 per package fee in order to retrieve your package. Yes, it's just $5, but here's the thing. There is no recourse. The employees just say the manager can charge what they want, and UPS.com is different from these franchisee stores. All of the other local UPS stores do not charge this fee and made it clear to me that they are not allowed to charge it if is an item indicated as free UPS store pickup. I think this manager is hoping that nobody is going to take any time to complain or post information about this ridiculous policy since it is only $5 but it adds up, and for an item that costs less than $10, paying $5 for UPS to hold it when it was supposed to be free pickup is absurd.

That terrible staff member's terrible handwriting

I paid extra to get a next day delivery so my important documents could arrive safely and on time. Its expected delivery date was 12/8, however today is 12/22 and I still haven't received the package. This was all because the staff member with brown curly hair and black glasses in the office got the sending and receiving information wrong!!! I have to cancel my flight tickets and hotel reservations because of her mistake, but she didn't even apologize to me. I went to their office at least five more times to look for my package but the staff at site were not helpful. The same staff with brown hair gave me the wrong customer service number when I asked her for help, and the manager refused to tell me that staff's name. No apology, no refund, still don't know where my package is. The worst Christmas I've ever had!!!

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5 months ago

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6 months ago

Service. There are other shipping outlets to use. I walk away from poor service. Literally the associates hate to help customers.

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Local

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7 months ago

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1 year ago

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2 years ago

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3 years ago

Helpful 3
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2 years ago

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Local

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3 years ago

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2 years ago

Polite staff was able to get in and out even with it being supper busy and long line.

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3 years ago

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5 years ago

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2 years ago

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4 years ago

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3 years ago

Great staff and I love this store always helps and never disappoints! - Ximena , Keayunta , Rosa , Jocelyn 5 stars all around for them

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Local

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5 years ago

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5 years ago

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6 years ago

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4 years ago

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9 years ago

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7 years ago

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7 years ago

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14 years ago

Helpful 3
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14 years ago

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9 years ago

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12 years ago

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7 years ago

They add an "upcharge" for post mailing but don't tell you until after you pay. Go to Durham Pack and Ship up the street instead.

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11 years ago

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5 years ago

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8 years ago

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7 years ago

Love it best customer service friendly people and very helpful. Best ups store in durham.

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9 years ago

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9 years ago

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6 years ago

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6 years ago

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11 years ago

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10 years ago

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5 years ago

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8 years ago

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12 years ago

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Through This Lens Inc - Gallery during the Durham Art Walk Spring Market.

Through This Lens Inc

(3 reviews)

$$$

Wow. As if the available traditional-medium art in the Triangle is not enough, there's also a…read moregallery dedicated to electronic-medium art of the camera. I thought having books of pictures would be a reasonable facsimile of the seeing the actual photograph. It's like any art form really, I thought. Through This Lens proved me wrong. Where a book can group places and concepts, a gallery has to be a bit more selective, I think. It has limited space and time to capture and keep your interest as it competes with other medium and distractions. And in downtown Durham, during a weekend festival no less, TTL managed to do it. TTL has photos from all over the world. All are visually stunning in their own way. Each with a message, sometimes subtle, sometimes not so much. One can see snippets of objects, colors, movement -- all moments in time captured by the photographer-artist. In this one small gallery you can travel the world from the reservations in Arizona to the deserts in Africa. It's a mini-vacation. The owner, Roylee was very helpful in answering my questions and explaining the technique used by a photographer of one particular picture that captured my attention. There was a color photo of a dried well, the tan walls a sharp contrast to the two women in bright saris, there at the bottom of the drying well. The description by the photographer added another layer of awesome. Another photograph, a black and white photo taken at an abandoned church in Georgia, was stunning. I probably spent fifteen minutes staring at it from every angle. It hadn't yet been hung on the wall so I was able to look at it from all angles as I walked around the table. The lines and shadows just drew me in. There was such an unexpected symmetry in that picture, it was hard to believe it wasn't computer-drawn. And so it went for my entire visit. .

Lovely but small photography art gallery and framing shop. I've only visited the shop for the…read moregallery portion and have yet get to get something framed, but it's a nice stop during any of Durham's Spring/Winter Art Walks or on Third Friday. They usually have several bottles of red and wine wines along with a complimentary cheese/bread plate for gallery guests during their special events, which is quite nice. The photography is from all over the world, many prints I'd recognize as South East Asia but there are also some lovely local Triangle photos and those for the nature enthusiast. I'd recommend putting Through This Lens on your gallery hopping list if it's convenient, but it isn't large enough and, after a handful of visits, I've never received a personal greeting to draw me back if it's out of the way. Through This Lens rents their space from Durham Arts Place, around to the right if you're facing the entrance and up the stairs.

Hey Monkey Design

Hey Monkey Design

(2 reviews)

It all started when I went to an event, Cocktails & Cosmonauts, at the Museum of Life and Science…read more They had a station where you could screen print your own poster with the event's logo, so I hightailed it over there. When it was my turn, the screen printing pro and I chatted about team building events. I grabbed a card and reached out the very next day. After explaining what I had in mind (a workshop for my running group so that we could print some t-shirts), I was handed over to Lenny at Hey Monkey! Lenny was so easy to work with. He understood that organizing these things is akin to herding cats, so he set everything up to be as smooth and painless as possible. And then there was the actual event. It was so much fun! Woo-woo warning: I don't know exactly what was going on, but my group brought some really negative energy into Lenny's studio. Fortunately, Lenny just carried on, kept his upbeat attitude, and (most) everyone had an amazing time! It's been less than a week and I'm pretty sure everyone has worn their shirts at least once. I'm hoping to do it again for the folks I work with!

Feeling the need to second what Nina B wrote. I was part of the same group activity and the event…read morecould have easily crashed and burned. In fact, with anyone other than Lenny at the helm, I suspect it would have. Lenny was great-calm, cool, and collected. The vibe at his studio is excellent and his teaching style both friendly and approachable. Highly, highly recommended. As a post-script, I saw 4 of the shirts Lenny helped us print in the wild last evening. They looked awesome.

The UPS Store - shipping_centers - Updated May 2026

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