Do not go here for walk-in passports!! I wasted two days and lost yeas off my life attempting to…read moreget a passport here. Got a possport in 10 mins at the Raleigh office. (The people who work here will tell you the same). If you choose to go here for walk-ins, against the better judgment of yourself and everyone that has come before you, get there at 12:45 at the latest on Tuesday. You'll wait until 2 to put your name on a list (dont miss when they bring the list out) that will processes you by anywhere from 2:45 to 5:00). They only take 8 people on Tuesday and 4 people on Fridays (get there much earlier on Friday). Or you could just go to Raleigh and not suffer...

Do NOT use this post office for passports. The woman who works that department is rude and has zero…read morecustomer service skills. She treats you like a child and gets frustrated if you ask any questions. When she messes up your passport application and you have to drive back to correct it, she does not apologize and blames you for the mistake because you dared to ask her a question while she was working. Read the reviews here and on Google about this location's passport office. Apparently the Lead Clerk can also process passports and she is actually helpful and doesn't seem to hate her life and the world. But if you get the other agent, be prepared to be stressed out and treated like garbage. More importantly, be prepared for her to screw up your passport application and blame it on you. I have no idea how she still has a job.

They do important work but sometimes lie that my parcel must be picked up here. Because it was…read morerefused delivery at my home. I sure didn't do that!

I stopped by this location today to send a certified letter and wasted 30 minutes of my life that I…read morecan never get back. There was only one staff member working, and when he called for reinforcements, no one came for another 10 minutes. There were only three people ahead of me in line plus one person already at the counter. Slow as molasses! The one positive was that the staff were friendly and apologized for the wait.

I walked in behind a line of people & waited patiently for my turn. When I get to the front of the…read moreline, a gentleman walks into the store and stands behind me waiting for his turn. The male worker- who saw me waiting but ignored making eye contact with me multiple times (which was odd but red flag #1)- called the gentleman who JUST walked into the store, in line behind me, to the counter to be served. Completely ignored me, blatantly. It was obnoxiously disrespectful. I left the store quietly after realizing what just happened, unsure why, and headed to another UPS location I know has better service. I only came to this location because it was closer to where I was prior, but I will never be returning to this location again. As a black woman and the only individual who looked like me in this store this whole time- this was very disgusting to experience while everyone else was served in order, with smiles- until I got to the counter.??? Very disrespectful and disappointing. This place needs to be shut down this coming year. Bye bye.

Service. There are other shipping outlets to use. I walk away from poor service. Literally the…read moreassociates hate to help customers.

I hate having to come here. Most employees seem bothered that you need help, bothered because we…read moreneed to send something, bothered to be there. Employees are always on earbuds, their phones and just plain rude. The only time I actually get good service is when "Ron" is working. He always goes far and beyond.l and has an amazing attitude. Also Linda. She is great.

The black lady at the front was incredibly rude to me and my friend. It was our first time at the…read morepost office and she wasn't helpful at all and gave us attitude on multiple occasions. What happened to customer service.

This post office is so ghetto! The lady had a huge attitude and didnt even allow me to explain to…read moreher what I needed before she began to speak over me. All the stands are bare, there is mailing labels of boxes anywhere and you HAVE to wait in line to ask for your required materials. Then she pushes you to the side and makes you get back in like once you completed everything. TERRIBLE CUSTOMER SERVICE

This is by far the absolute worst post office I've ever had to deal with personally. As an employee…read moreof USPS (definitely not this office) I'm very disgusted. I've placed my mail on hold multiple consecutive times for the mail to be delivered after I've literally said I would come pick the mail up. I ask to speak with management they're always so busy that I cannot speak with them. I've left specific instructions to contact me and they (carrier and t-6) go do the opposite. Calling is pointless as they don't answer the phone. Clerks are too busy gossiping with one another instead of being helpful. There's only one clerk that was professional and did everything he could to assist me. It seems that this office from management on down lack structure, awareness and the basic skills to complete small tasks. It wouldn't hurt to revamp everything and re-train for the lack there of. I know if I delivered someone's hold mail after they requested it to be on hold there would be disciplinary for failure to follow instructions but in this office no one seems to care because it's not affecting them. It's disappointing.

I'm a 75 year-old senior that is handicap with Parkinson.On July 28th 2025 The Post Office Located…read moreat 311 Milton Road Eno Valley Durham 27712 refused to accommodate me. This is the post office where the packages were mailed to my PO Box and returned to me damaged. After filling out an online claim, I was instructed to bring the two claim items into the post office for inspection where I was told by the employees that they would not do this for me.This is totally unacceptable behavior. This matter has not been resolved as the eno Valley Post Office failed to provide me the proper forms for filing a claim for items received damage or a receipt T This is the same matter that I have repeal called about the post office at 311 Road Durham in refusing to properly handle insurance claims after I have been directed by the claims department of the postal service to bring Items to the post office for inspection and receive a receipt This matter has not been resolved because I've been notified by claims that two claims have been denied because they never received proper documentation In addition, how do I handle future claims of this Post Office when they're refusing to take them they do not answer their phone. They have not contacted me back.

Terrible terrible terrible you call here phones always busy . I've been trying to locate a package…read morethat was suppose to be delivered to a residential location not a local post office on the other side of town . I called customer service to see if they could assist me they told me my package was never attempted to be delivered and that it was sent to the post office from north roxboro which makes no since because they never updated my tracking it only says available for pick up . USPS we gotta do better stop being lazy and update your tracking and customer skills ‍

This is the kind of place that makes you feel good about spending 49 cents for a 44 cent stamp…read more Sure, you pay a premium, but there is no line, the employees are personable and professional, there's a cute dog you can say hello to, and the store owner is very community oriented. Just ask and he'll post a notice about your event in the window and display your business cards. He's also started showcasing some really nice dichroic glass jewelry made by a local artist. The store offers monthly billing for those with accounts. I've even gone in by mistake without my wallet, and they've trusted me for the payment. Great people, friendly atmosphere, and you're supporting a local business AND the post office, too. Two thumbs up!

9th Street Pack & Ship is an example of stellar customer service! Sam (the owner), Richard and…read moreDavid always give 110% effort and attention to ensure our items are packed safely and carefully, sent to their appropriate recipients -- and all done with care, speed and courtesy. They will frequently recommend a better or less expensive approach. This is one of the few places I trust to have our valuable -- and sometimes fragile -- items wrapped, packed, and shipped safely. I've even started using them in lieu of the USPS as I've found the US Postal Service to not always be dependable.

Poor customer service:…read more I don't use this location often but I arrived 5 minutes before closed to drop off a prepped package, fixed with label, only needing to be scanned. After walking in, I hadn't gotten the sentence, "Hi, how are you?" out of my mouth before the clerk huffed a huge sigh, shook his head, interrupting "How can I help you?" He was visibly frustrated that I had the AUDACITY to drop off a package. I responded calmly with "It's only a drop off." He proceeded to scan my package and quickly handed me my receipt. I understand the frustrations with work, having a bad day, and managing bad customers. But if customers arrive within open hours, they shouldn't be handled as if they're an inconvenience. The location on 9th street is much better. Don't waste your time here.

Conveniently located right next to Duke/Duke hospital which makes running errands before or after…read morework extremely easy. Parking can be a bit tricky as the lot is one-way driving but once you find it there is usually plenty of spaces available. The staff was very helpful and attentive. I was in and out in under a minute for a quick Amazon return. I am not sure how this locations is for other services, but my experience was pleasant.

Jason and Pete were so great helping me package my large box of group donated knitted items. They…read morehelped me choose box size and could trim down excess space to save box size cost. Who knew? I truly appreciate the service at Packaging Express Woodcroft. Everyone there is always so patient and helpful! Many thanks!

Been there a few times. Friendly staff, fast work, good pricing. Lots of things to buy, and browse…read more Fun place.

I rarely go to staples, of course it is the closest amazing return center so I go there for that!…read moreThe customer service really depends some employees are good others are very unhelpful! When you go in to buy school supplies generally I never have to ask for assistance.

Quick service & details about the project I needed to have done. Michael was very helpful in…read moreexplaining how the order of operations works for the technical issues I had with my laptop and desktop computer. I didn't feel overwhelmed by the amount of information he provided because he allowed me to interject with any questions that I had during our conversation. Which was good for both of us to have clarification on what to expect as the end goal . My printout was easy to read due to our in-depth communication therefore all I had to do was agree & sign and I was on my way to my next appointment. Great place to go for tuneup or computer viruses that needs to be removed professionally and promptly. Personal service gave me peace of mind. As the customer I felt he listened to my concerns and felt confident he could fix the issue and lift some of my burdens. Everything went well.