I only ever come here when I have pre-paid labels on boxes I've already packed, so I can't speak to…read moretheir costs or packing here. Each time I've come in, I've been promptly greeted and efficiently helped. This location has some of the best UPS customer service I've experienced. It's also a USPS drop-off site, so you can easily kill two birds with one stone here. The big downside to this location is the terrible parking lot. There's a strange one-lane entrance ramp and then an exit drive that cuts behind the building. That's not a problem, but some people can't seem to figure it out and block the entrance ramp because they decide to go out the wrong way. Parking on the street is much easier if you can find a spot and want to avoid a headache.

I walked in behind a line of people & waited patiently for my turn. When I get to the front of the…read moreline, a gentleman walks into the store and stands behind me waiting for his turn. The male worker- who saw me waiting but ignored making eye contact with me multiple times (which was odd but red flag #1)- called the gentleman who JUST walked into the store, in line behind me, to the counter to be served. Completely ignored me, blatantly. It was obnoxiously disrespectful. I left the store quietly after realizing what just happened, unsure why, and headed to another UPS location I know has better service. I only came to this location because it was closer to where I was prior, but I will never be returning to this location again. As a black woman and the only individual who looked like me in this store this whole time- this was very disgusting to experience while everyone else was served in order, with smiles- until I got to the counter.??? Very disrespectful and disappointing. This place needs to be shut down this coming year. Bye bye.

I had not only the beat experience I've ever had with a shipping company, this was one of the best…read moreexperiences I have ever had with any retailer. The service was outstanding. James and his wife are great. We got a better price than ups for a move of many large boxes. I highly recommend that you support this local business.

From the owner: Packaging and Shipping services Domestic & Worldwideread more

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

I have been to a lot of shipping places over the years, but this was by far the best experience…read moreI've had. I was mailing something really important - it was unfortunately kind of heavy and I had a pressing deadline to submit it. When I walked in I was a bit stressed trying to figure out how to get it there, but the lady working there was very friendly and knowledgable. She absolutely took care in helping me find the best option to ship it- taking time to look at the different prices and delivery times for the different companies and types of shipping. I was so grateful to her for helping me find a secure way of shipping that would get everything on-time and for the best possible price. She really knew what she was doing, but on top of that she cared enough to spend the time with me to help me get the best price and evaluate all of my options. I will absolutely be going back here anytime I need to ship ANYTHING. It's great because they do USPS, FedEx, UPS, and DHL all in one place so you can figure out what is best. Fantastic customer service, easy parking and accessibility, and very convenient :) THANK YOU!

Friendly staff that are always helpful. No high pressure for your dollars, just straight forward…read morehelp.

i contracted pakmail to ship an awkwardly shipped item. the quore was higher than i expected, but…read morethe owner explained the awkward shape would require special packaging. it turns out that the auction house did not accurately report the measurements and pakmail made a custom box just for my piece. the owner called me to tell me there was a slight delay due to the need of a custom box, and that he had spent the better part of a day making the package himself. further he honored his initial quote although clearly he was in the red on my shipment. i decided to increase my payme by ~12% to thank him. its rare to find customer service like that at pakmail these days, and the world would be a better place if there were. this is only the second review ive ever written, but pakmail has earned a perfect score. thank you pakmail!

I've yet to have a good experience dealing with anyone inside this Pak Mail. The drop and go space…read moreseems easy and convenient however it's extremely inconsistent. While they claim it's picked up daily for processing, every item I've dropped or even had them scan in does not move for multiple days. You're better off going direct to whichever shipper you're working with, don't waste your time here. Two stars so you don't totally discount the review without reading it. It's truly a 0 star experience. Copying this review over from Google, I've added in the voicemail left by the PakMail team for visibility of the service provided. While I was in a meeting at the time, I called them back and was berated for the review.

Buyer beware if you use this store for shipping. We shipped two computers to two states, and they…read moremixed up the labels. We were told that because we didn't watch the entire packing process and watch them put on the labels, it's not their problem. We watched them make the boxes, put in the computers and throw the correct label into each one. I didn't know we had to micromanage them to protect ourselves. That would have required going into the back of the store anyway, which is not allowed.

Very friendly , very helpful, they helped me out with some printing I needed done quick, they went…read moreout of their way to help and fair pricing did not over charge me

I recently used this store to ship a large coffee maker (25 lbs) back for warranty work. I had…read morepacked the coffeemaker myself and the owner warned me that without bubble wrap around the machine, UPS would not honor a damage claim. For a nominal fee the owner repacked the device. Well, wouldn't you know it, the machine got damaged in shipping. UPS honored the claim in large part because the owner verified that the package was packed correctly. Recently I receive payment from UPS to cover the damage. The owner of this store was helpful and courtesy very step of the way. I can't recommend him and his store highly enough. Hal Sandick

Don't get hustled. I came into the UPS Store to do an…read moreAmazon return. The woman who helped me was an Asian woman who appeared to be in her 50's. I'm not sure if she was trying to pull a scam but she scans my receipt with the QR code and then says I need to pay for a box. I asked why, because the instructions from amazon tell you that a box is not necessary (when you start the return) and literally the information on the receipt says "Show the return code to an associate, who will scan the QR code, pack, and ship your return for free." - See the photo below - I told her that I didn't need to provide a box and she refused to give me a receipt with my tracking information. We went round and round for several minutes about this, even after me reading the instruction information to her. I had to call amazon from the store (which took forever) and in the meantime I found a box, then pack it myself for this woman because she said that it was policy. I know it's not policy and the fact that she is forcing people to buy a box at their ridiculously marked up prices is absolutely outrageous. This location has had particularly bad customer service in the past and this was officially the last straw for me. Called in to Amazon and they opened up an investigation. In the meantime, be warned and don't get hustled.

Staff is very friendly and helpful. They helped me successfully resolve an issue that I was having…read moreshipping a product. Packaging supplies prices are very reasonable.

Overall a solid business. Extremely convenient to have such a one stop shop for all your shipping…read moreneeds. It's especially convenient for drop offs and bringing in packages so they'll compare prices between carriers for you. They also carry a solid supply of shipping materials that you may need. The staff is also always very friendly, but at times may not be the most knowledgeable, this is usually ok though as they'll consult one another and get the necessary information. However, last time I went I was using a flat rate usps box and when I handed it over I was quoted twice the actual price, I know this for a couple reasons, the first being that it was a flat rate box and the prices are published. The second being that I just kind of said I'll think about it and went to the post office down the road who shipped it for the actual price which was literally half what the postal annex worker had quoted me. Now I'm not sure why their price was so high for the same carrier (usps) other than assuming that he did not quote the base price and instead quoted a price with add-one like insurance, tracking, etc. without asking me. Overall though I have always had positive experiences, and would still highly recommend, just would warn to be a little weary and ask some questions about specifics.

Great customer service and always will to help if you need it…read more Friendly and quick to guide you with your needs. I've needed their services 4 time this year and always leave extremely satisfied.

I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

I had a business mailbox here from when they initially opened for about 3 years. The staff was…read morealways professional, friendly and responsive. While expensive, we have packed and shipped several sensitive items (like packing and shipping an iMac) several times and they did an excellent job. They've also handled a couple of notarizations for us when our bank was closed. Lastly, they are always receptive to taking prepaid drop offs for UPS and FedEx. My experience with Goin' Postal has been terrific.

They refuse to validate if postage on a package was correct and refused to scan USPS package with…read moretracking. She said you can drop it off in the bin. They are fine for UPS. I have a hard time imagining USPS picks packages form this place but will not allow them to print the label in a receipt to indicate they accepted the package or to weigh and measure package to ensure the postage is correct. Also the lady has tone and body language that indicates she didn't want to be helpful.