MY Husband and my brother in-law both went to look at the storage units on the Smithfield Rd one. When they were told that it is a well lit area, very clean and the staff was very nice. My husband decided to sign with them. He also got two others to get a unit as well which if you send them business they are suppose to give you $75 per person, He never received it and when asked about it they acted like those people were not in the computer system. Which I know they are. DUH..one is my brother in-law and the other a cousin. So they played us. The day he was moving in, the unit had not been cleaned out from the prior renters. So he had to clean it out before he was even able to unload, but the biggest issues is that they false advertise. When they say "the place is very clean" yeah..no they are not. Besides having to clean out the unit before we moved stuff in. We had to go grab a few things from the unit and when opened the door there was a bunch of mouse/rat droppings everywhere, furniture ,clothes, toys, ext completely destroyed. As we are looking around at the damage I happen to look up and see that the wall that separates the units is not even all the way to the ceiling it is about a foot from the top, then in front of his unit there was trash and debris in front of the unit. We had to go buy a broom and some cleaner and clean as much as we could,but because it started getting dusk out we could not even get close to finish cleaning and their was barely any light we ended up having to get flashlights and use the truck lights to just gather what we needed, lock back up and go. To top it all off we ended up with nails in 3 tires and one through my shoe. ( which STEVE had nothing to say about our 3 flat tires and the nail that just barely missed my foot) Oh, yes we did take pictures and called to make a complaint to the manager Steve. We called over a dozen times,but he never returned out calls then one day we call again and long behold Steve answers the phone. We told him the problems and asked if either we could get a month free or even just cut the payment in half since we have to clear everything out, clean it, and plus a lot like I said was destroyed. All he could say is "it is no different than having a garage". REALLY!?!?! So my husband asked him for his bosses number he replies "I am the boss" "no you incompetent ,unfriendly person (STEVE) " I will make it easy for you I would like corporates number. STEVE hung up on me. My husband called him right back and told him that our lawyer will be in touch. My father in-law is a lawyer and did call and we ended up getting corporates number. We sent the pictures over and explained everything. From the lighting to the trash to how un-friendly and un-professional Steve is. They were not happy at all,with the disgusting photos, how the place is not being kept up. They were very nice and helpful and told us they would have a talk with Steve about how he treats customers. They say they work with you,but they don't. They cannot wait to auction off your unit. Most places work with you,but not this place. We had to go to California because we had to get a funeral ready for our grandmother that passed. We called Steve to let him know that we were out of state and the reason and we will be in by the end of the month to pay. " his words were well I hope you are back and in here by the 26th or I will be getting your unit ready for auction. I have never in my life dealt with someone as rude , heartless and arrogant as him. I personally cannot wait till we are able to move the stuff that is still good out of there and never have to deal with STEVE AND THAT PLACE AGAIN, # 1- Manager is rude as they come #2-it is not a very well lit area at all #3- they do not keep it clean #4- they do not care for their customers #5- Steve is beyond happy to auction your stuff off asap and really knows how to make a bad situation worse read more

Beautiful Facility. Courteous Staff. Great just super duper fantastic prices. Convenient location, incredibly smart layout, easily accessible, very smooth rental process. I wish they offered first full month for 1 dollar instead of just the first month. When I moved into my most recently rented unit there were only 5 days left in the month so the $1 first month's rent promotion equaled a 5 dollar savings. Also, I wish that there were moving equipment such as a furniture dolly or any sort of dolly available for free upon move-in or free use of a dolly or two once a month or something but other than that I really love it. It is very clean and well taken care of. The layout is great and easily accessible. The process for move-in could not be easier or more reasonable and the staff is easy to communicate with even on weekends. Thank you so much for the best storage experience I have ever had and probably will ever have. Jen read more

I rented my climate control unit over the phone. I was not sure what to expect since I was moving to Knightdale from another city have never seen the storage area. I was very impressed when I arrived. The place is very clean. The unit was ready when my movers arrived to store my things. Only problem was that our security code didn't work when we arrived luckily another vehicle was coming out and we just pulled right in. The next day we we had our code activated in the kiosk. Other than that it is a very nice secure place. I am very confident my things will be safe there. I would recommend this place to anyone. read more

Very happy with our experience with Excess Storage! The entire process was simple and easy to move into our unit. They even give you a truck to use for a very minor mileage fee. Every staff member I have spoken to has been friendly and knowledgeable. We had issues with our moving company and had to change our truck pick up date 3 times, and they were extremely understanding and accommodating. With everything hectic about our move, we were so relieved to have such an easy process with Excess Storage read more

Was asked to give a review good or bad and receive $10 off my next bill and of course I wanted to do it but more importantly I would have done it for free being as tho I've been with them almost 2 years and they have helped me on several occasions with being late on my unit rental wether it be giving me more time to pay or waiving my fees due to hard ship they always gave me hope knowing I would not lose my stuff and I'm grateful for that! Mona read more

Customer service is excellent. I have had nothing but great service with the people there. They offer affordable units and are very attentive to anything that is wrong with it. Very fast at answering questions about anything I need to know. They offer a truck which is great. I will definitely continue using them for as long as I need . I will also refer anyone who needs a storage unit to them. read more

So far, we have been very happy with this facility. The paperwork process went very smoothly. Everything was done in advance and all we did on arrival was put in our code and moved our things into the unit. The manager even gave me his personal cellphone in case anything was needed. The actual storage unit was clean and dry and as advertised. I would highly recommend this facility. read more

I cannot say how much we appreciate all the help the staff gave us when we needed a very last minute storange for a move and the last minute arrangement that made for use of their truck. The facility is immaculate and we are totally pleased with our choice read more

I have 2 climate controlled units and am very pleased! Anytime I call with questions or to make a payment, the staff are very friendly and helpful. The facilities are very clean, and easy to access if loading or unloading a big truck/trailer. read more

This is such a nice, climate controlled, gated facility. The reservation for our storage unit was done online and over the phone. It couldn't have been easier. The facility is clean and well cared for. Would definitely recommend. read more

Amazing..Staff was friendly and very helpful. It is well lighted, nice and clean, gated with your own unique security code to unlock the gate. I would use them again and I would highly recommend them to others. Knightdale location. read more

There was good customer service from staff. Units were clean. Some issues with the pin with first visit but quickly corrected. I would strongly consider using them again if I need storage in the future. read more

The storage unit is awesome I love how it secures our stuff and the staff are awesome I would love for you to come out and get storage units with them!! Keep up the good work team doing a great job!!! read more

We contacted this company to switch from another one. By far the rates and access are hands down way better. The location is very clean and easily accessible. Wonderful staff! read more

They are great here! Someone is always available to speak with and they helped with payments a couple of times when i was hospitalized. Definitely would rent from them again! read more

Excess storage has helped in more ways than none...I was going through REALLY tough times and their process was easy and their storage facility was so clean and secure!!!!! read more

Great location and great discounts. The staff were very helpful!! I have my unit in the controlled areas and everytime my storage unit it smells nice and has ac running. read more

Customer service was fabulous and made everything so simple! Kiosks made payment easy and they're trucks are very clean! Would recommend this storage to everyone!! read more

These storage units are immaculate! They are easy to rent over the phone, good hours for access. I could not be more pleased with a storage unit. read more