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Fuquay Varina, NC

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The UPS Store

3.7 (25 reviews)
Closed • 8:00 am - 7:00 pm
Updated 2 months ago

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3 years ago

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2 years ago

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3 years ago

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7 years ago

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3 years ago

Brendon was amazing, very helpful ! Great personally great with consumers. Super friendly

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4 years ago

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3 years ago

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6 years ago

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Edgar, Thank you so much for the review on our outstanding service!

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7 years ago

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8 years ago

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5 years ago

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Thanks you Sadia for your kind words and the 5 Star review!

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8 years ago

Great place to conduct business as long as the old lady isn't working, she is rude, but the others are GREAT!

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5 years ago

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7 years ago

Service was fine but shipping prices are outrageous. Never again. I'll use the post office next time.

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9 years ago

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8 years ago

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6 years ago

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8 years ago

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8 years ago

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12 years ago

Kind people & good location. It's the only ups store around. Plenty of parking outside.

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9 years ago

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8 years ago

Great store. I use this location for business shipping and have had nothing but the absolute best of customer service.

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9 years ago

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9 years ago

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Thanks you for your 5 Star review. We appreciate your business!

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15 years ago

So far, every employee has been friendly and helpful. I drop packages here every day, and they are always happy to see me.

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Hi Joey, thanks for the review and the feedback.

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

“This may be the friendliest UPS staff I've ever dealt with, and also super fast and efficient!”

Mentioned in 2 reviews

Read more highlights

The UPS Store

The UPS Store

(21 reviews)

Every time I've gone to drop off a prepaid package they have pulled me out of line and accepted my…read morepackage quickly. My packages also ship out fast.

From Five Stars to One Star in 10 Minutes - Unreasonable Refund Policy!…read more I was actually prepared to write a glowing 5-star review after my initial experience here. The Hanna and the other staff were genuinely friendly and very helpful throughout the two days I spent gathering paperwork and setting up my private mailbox service. Today when I signed all the forms and paid $235 for 6 months of service, I was completely satisfied with the customer service. However, within 10 minutes of hanging up the phone, an urgent unforeseen circumstance occurred that required me to cancel my mailbox. I immediately called back to request cancellation and a refund. Hanna told me I needed to wait for their manager, who would be in within 40 minutes. When Joe, the manager, called, I was shocked to learn that their \"no refund\" policy meant they would keep my entire $235 payment - despite my having used the service for exactly 10 minutes. This policy turned what should have been a 5-star experience into complete disappointment. For $235 and 10 minutes of actual service, some level of reasonable accommodation seems fair to expect. The initial customer service was excellent, but management's inflexible approach to immediate cancellations is deeply concerning. **Buyer beware**: Make absolutely certain you won't need your money back before paying. Their no-refund policy applies even to immediate cancellations, regardless of circumstances.

PostalAnnex

PostalAnnex

(8 reviews)

Staff is very friendly and helpful. They helped me successfully resolve an issue that I was having…read moreshipping a product. Packaging supplies prices are very reasonable.

Overall a solid business. Extremely convenient to have such a one stop shop for all your shipping…read moreneeds. It's especially convenient for drop offs and bringing in packages so they'll compare prices between carriers for you. They also carry a solid supply of shipping materials that you may need. The staff is also always very friendly, but at times may not be the most knowledgeable, this is usually ok though as they'll consult one another and get the necessary information. However, last time I went I was using a flat rate usps box and when I handed it over I was quoted twice the actual price, I know this for a couple reasons, the first being that it was a flat rate box and the prices are published. The second being that I just kind of said I'll think about it and went to the post office down the road who shipped it for the actual price which was literally half what the postal annex worker had quoted me. Now I'm not sure why their price was so high for the same carrier (usps) other than assuming that he did not quote the base price and instead quoted a price with add-one like insurance, tracking, etc. without asking me. Overall though I have always had positive experiences, and would still highly recommend, just would warn to be a little weary and ask some questions about specifics.

The UPS Store - shipping_centers - Updated October 2026

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